[GRA][Web Hosting] - Cluster130 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting on Cluster130 has been resolved.

Start time : 10/11/2025 11:47 UTC
End time : 10/11/2025 12:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 10, 2025 - 12:58 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on Cluster130.

Here are some supplementary details :

Start time : 10/11/2025 11:47 UTC
Impacted Service(s) : Websites hosted on Cluster130 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their websites hosted on Cluster130
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 10, 2025 - 12:19 UTC

This incident affected: Web Hosting || Datacenter GRA (Clusterx130).