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OVHcloud Web Hosting Status

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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[EU][Web Cloud] - Outlook Web Access mailbox migration
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 09/12/2025 18:00 UTC
End time : 31/05/2026 09:44 UTC
Service impact : Service interruption is expected for a few minutes to a few hours
Affected customers will receive several emails notifying them of the maintenance day.
During this period, emails received will be delivered after the short interruption.

Service improvement : The purpose of this operation is to migrate MXPLAN mailboxes under Outlook Web Access (OWA) to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Dec 9, 2025 18:00 - May 10, 2026 20:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Uptime over the past 90 days. View historical uptime.
CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Hosted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Operations Operational
Collaborative solutions || OVH Mail Migrator Operational
Collaborative solutions || Private Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Trusted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Zimbra Operational
Web Access Operational
Delivery email Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Databases || CloudDB BHS Operational
ca001 Operational
ca002 Operational
Identity, Security & Operations || Key Management Service Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-CENTRAL-WAW Operational
EU-SOUTH-MIL Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
ca002 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Web Hosting || Datacenter BHS Operational
90 days ago
100.0 % uptime
Today
Cluster051 Operational
Cluster151 Operational
90 days ago
100.0 % uptime
Today
Redirect Operational
Web Hosting || Datacenter GRA Operational
90 days ago
100.0 % uptime
Today
Cluster100 Operational
Cluster102 Operational
Cluster103 Operational
Cluster105 Operational
Cluster106 Operational
Cluster107 Operational
Cluster110 Operational
Cluster111 Operational
Cluster112 Operational
Cluster113 Operational
Cluster114 Operational
Cluster115 Operational
Cluster117 Operational
Cluster120 Operational
Cluster121 Operational
Cluster123 Operational
Cluster124 Operational
Cluster127 Operational
Cluster128 Operational
Cluster129 Operational
Cluster130 Operational
Cluster131 Operational
Redirect Operational
Cluster020 Operational
90 days ago
100.0 % uptime
Today
Cluster126 Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Internet Access || SDSL Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
OverTheBox || OverTheBox Operational
Web Access Operational
Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[GRA][Web Hosting] - Clusters 126/131 Maintenance Notification Apr 7, 2026 20:00 - Apr 9, 2026 23:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 07/04/2026 20:00 UTC
End time : 09/04/2026 23:00 UTC

List of concerned Filerz:
- Filerz 152 Clusters 126 / 07/04/2026 20:00 UTC
- Filerz 167 Clusters 126 / 08/04/2026 20:00 UTC
- Filerz 1812 Clusters 131 / 09/04/2026 20:00 UTC

Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the web hosting infrastructure.

Thank you for your understanding.
Posted on Apr 07, 2026 - 20:00 UTC

[GRA][Web Hosting] - Clusters 120/121/126/127/128 maintenance notification Apr 13, 2026 06:00 - Apr 15, 2026 23:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 13/04/2026 06:00 UTC
End time : 15/04/2026 23:00 UTC

List of concerned Filerz:
- filerz1884 Cluster 126 / 13/04/2026 06:00 UTC
- filerz2177 Cluster 128 / 13/04/2026 06:30 UTC
- filerz2202 Cluster 127 / 13/04/2026 20:00 UTC
- filerz165 Cluster 126 / 13/04/2026 20:30 UTC
- filerz70 Cluster 120 / 14/04/2026 06:00 UTC
- filerz706 Cluster 120 / 14/04/2026 06:30 UTC
- filerz89 Cluster 121 / 14/04/2026 20:00 UTC
- filerz203 Cluster 127 / 14/04/2026 20:30 UTC
- filerz180 Cluster 126 / 14/04/2026 21:00 UTC
- filerz207 Cluster 126 / 15/04/2026 06:00 UTC
- filerz947 Cluster 128 / 15/04/2026 06:30 UTC
- filerz989 Cluster 128 / 15/04/2026 20:00 UTC
- filerz938 Cluster 128 / 15/04/2026 20:30 UTC

Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the Web Hosting infrastructure.

Thank you for your understanding.
Posted on Mar 24, 2026 - 16:34 UTC

[GRA][Web Hosting] - [Clusters 129/123/121/127] Maintenance Notification Apr 16, 2026 06:00-21:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 16/04/2026 06:00 UTC
End time : 16/04/2026 21:30 UTC

List of concerned Filerz:
- Filerz 1046 CLusters 129 / 16/04/2026 06:00
- Filerz 141 CLusters 123 / 16/04/2026 06:30
- Filerz 271 CLusters 127 / 16/04/2026 20:30
- Filerz 364 CLusters 121 / 16/04/2026 21:00


Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the various systems.

Thank you for your understanding.
Posted on Apr 02, 2026 - 15:30 UTC
Apr 3, 2026
[GLOBAL][Collaborative solutions] - Email delivery incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 03/04/2026 07:20 UTC
End time : 03/04/2026 12:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 12:24 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Services are being gradually restored, but the customer impact is still ongoing.
Ongoing Actions : Our teams remain fully engaged to reinstate the remaining services as soon as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 11:53 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Customers using the Zimbra and EmailPro services are also affected by this incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 08:49 UTC
Identified - Here are some supplementary details :

Start time : 03/04/2026 07:20 UTC
Impacted Service(s) : Mail-out service temporarily degraded.
Customers Impact : Delay or failure in sending customer's emails. Deliveries to specific destinations may be particularly impacted (e.g., Gmail, Orange, or hosted Exchange services).
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 08:49 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue on MX Plan delivery services.

Here are some supplementary details :

Start time : 03/04/2026 07:20 UTC
Impacted Service(s) : Mail-out service temporarily degraded.
Customers Impact : Delay or failure in sending customer's emails. Deliveries to specific destinations may be particularly impacted (e.g., Gmail, Orange, or hosted Exchange services).
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 07:46 UTC
Apr 2, 2026
[GRA][Web Hosting] - Clusters 120/128 maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 2, 07:04 UTC
Update - The maintenance for filerz958 on cluster128 has been completed.
Mar 30, 20:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 30/03/2026 20:00 UTC
End time : 02/04/2026 21:00 UTC

List of concerned Filerz:
- filerz958 Cluster 128 / 30/03/2026 20:00 UTC
- filerz964 Cluster 128 / 31/03/2026 20:00 UTC
- filerz981 Cluster 128 / 01/04/2026 06:00 UTC
- filerz705 Cluster 120 / 02/04/2026 06:00 UTC

Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the Web Hosting infrastructure.

Thank you for your understanding.
Mar 24, 16:43 UTC
Apr 1, 2026
[GRA][Web Hosting] - Cluster103 - Filerz866 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting offer on Cluster103 - Filerz866 has been resolved.

Start time : 01/04/2026 14:55 UTC
End time : 01/04/2026 18:23 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 18:26 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on Cluster103 - Filerz866 on the specific region.

Here are some supplementary details :

Start time : 01/04/2026 14:55 UTC
Impacted Service(s) : File server 866 is unreachable on Web Hosting cluster 103.
Customers Impact : Customers on temporarily unable to access and use their websites hosted on Filerz866.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 15:19 UTC
Mar 31, 2026
[GRA][Web Hosting] - Filerz582 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 31/03/2026 07:22 UTC
End time : 31/03/2026 09:08 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 31, 09:10 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster114 Filerz582.

Here are some supplementary details :

Start time : 31/03/2026 09:03 UTC
Impacted Service(s) : Filerz582 is unreachable on Web Hosting cluster114.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Mar 31, 09:06 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster114 Filerz582.

Here are some supplementary details :

Start time : 31/03/2026 07:22 UTC
Impacted Service(s) : Filerz582 is unreachable on Web Hosting cluster114.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 31, 08:20 UTC
Mar 30, 2026
[GRA1][Web Hosting] - Cluster129 - Filerz1626 maintenance notification
Completed - The scheduled maintenance has been completed.
Mar 30, 23:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 21:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 30/03/2026 21:30 UTC
End time : 31/03/2026 00:30 UTC
Service impact : Filerz1626 will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on Filerz1626.

Thank you for your understanding.
Mar 30, 11:04 UTC
[GRA][Web Hosting] - Cluster120 Filerz40 incident notification
Resolved - We are pleased to inform you that the incident affecting our Cluster120 Filerz40 has been resolved.

Start time : 30/03/2026 19:39 UTC
End time : 30/03/2026 20:20 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 30, 20:22 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :
Start time : 30/03/2026 19:39 UTC
Impacted Service(s) : filerz40 unreachable on Web Hosting cluster120.
Customers Impact : Customers are temporarily unable to access their websites hosted on the affected filerz.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 30, 20:05 UTC
[GRA2][Web Hosting] - Cluster111 - Filerz538 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting on the Filerz538 has been resolved.

Start time : 30/03/2026 11:48 UTC
End time : 30/03/2026 13:40 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 30, 14:01 UTC
Update - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster111 - Filerz538.

Here are some supplementary details :

Start time : 30/03/2026 11:48 UTC
Impacted Service(s) : File server 538 is unreachable on Web Hosting cluster 111.
Customers Impact : Customers are temporarily unable to access and use their websites hosted on Filerz538.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 30, 12:24 UTC
Investigating - We are currently experiencing an event affecting our Web Hosting offer on Filerz538.

Start time : 30/03/2026 11:48 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 30, 12:11 UTC
[FR][Web Cloud] - VoIP Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 30, 12:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our VoIP offer in FR region.


Start time : 27/03/2026 17:00 UTC
End time : 30/03/2026 12:00 UTC
Service impact : The French portability process will freeze during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance following APNF's protocol change.

Thank you for your understanding.
Mar 26, 09:35 UTC
[GLOBAL][VoIP] - Yealink phones incident notification
Resolved - We are pleased to inform you that the incident affecting our VoIP on Yealink phones has been resolved.

Start time : 29/03/2026 00:00 UTC
End time : 30/03/2026 08:58 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 30, 09:00 UTC
Investigating - We are currently investigating an incident affecting our VoIP offering, which is causing temporary functionality issue for the specified phone model Yealink.

Here are some supplementary details :

Start time : 29/03/2026 00:00 UTC
Impacted Service(s) : Yealink phones are temporarily displaying the wrong time.
Customers Impact : Customers are temporarily seeing 1 hour of delayed time on their Yealink phones.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 30, 08:28 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
[GRA][Web Hosting] - Cluster121 incident notification
Resolved - We are pleased to inform you that the incident affecting Cluster121 has been resolved.

Start time : 24/03/2026 17:00 UTC
End time : 25/03/2206 20:00 UTC
Root Cause : This incident was caused by a network issue.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 08:52 UTC
Monitoring - We were experiencing an ongoing incident. We had determined the origin of the issue affecting our Web Hosting offer in the specific GRA region.

Here are some supplementary details :

Start time : 24/03/2026 17:00 UTC
End time : 25/03/2206 20:00 UTC
Impacted Service(s) : Cluster121 experienced temporary latency between 24/03/2026 17:00 UTC and 24/03/2026 22:00 UTC, and again from 25/03/2026 15:00 UTC to 25/03/2026 20:00 UTC.
Customers Impact : Customers using cluster121 may have temporarily experienced latency on their websites.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 10:00 UTC
Mar 26, 2026
[GRA][Web Hosting] - Cluster130 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 26/03/2026 12:00 UTC
End time : 26/03/2026 21:47 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 21:52 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster130 in GRA.

Here are some supplementary details :

Start time : 26/03/2026 12:00 UTC
Impacted Service(s) : Outbound mail services on Cluster130 are impacted.
Customers Impact : Customers may experience delays with outbound emails. Messages are temporarily stored and will be sent once service is restored.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Mar 26, 14:57 UTC
[GRA][Web Hosting] - Cluster130 Incident Notification
Resolved - We had an incident on our Web Hosting offer which has now been resolved.

Here are some supplementary details :

Start time : 26/03/2026 12:00 UTC
End time : 26/03/2026 12:22 UTC
Impacted Service(s) : Gateway and DNS services on Cluster130 were temporarily unavailable.
Customers Impact : Customers on Cluster130 were unable to perform DNS resolution.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Mar 26, 12:55 UTC
[GRA][Web Hosting] - Databases Incident Notification
Resolved - We had an incident on Web Hosting Databases offer in GRA which has now been resolved.

Here are some supplementary details :

Start time : 26/03/2026 08:08 UTC
End time : 26/03/2026 08:33 UTC
Impacted Service(s) : SharedSQL databases hosted on mysql421.eu012 were unreachable.
Customers Impact : Customers were unable to access databases hosted on mysql421.eu012.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Mar 26, 08:43 UTC
Mar 25, 2026
[GRA2][Web Hosting] - Filerz587 Cluster114 incident notification
Resolved - We had an incident on Web Hosting offer which has now been resolved.

Here are some supplementary details :

Start time : 25/03/2026 16:21 UTC
End time : 25/03/2026 16:40 UTC
Impacted Service(s) : Filerz587 was unreachable on Web Hosting cluster114.
Customers Impact : Service was temporarily unavailable on this this filerz.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Mar 25, 17:36 UTC
[GLOBAL][Domains] - Domains Name Incident Notification on .MS
Resolved - We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 23/03/2026 08:00 UTC
End time : 25/03/2026 08:25 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 08:37 UTC
Identified - We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 23/03/2026 08:00 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 23, 08:57 UTC
Investigating - We are currently experiencing an event affecting our Domains offer.

Start time : 23/03/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 23, 08:33 UTC
[GRA][Web Hosting] - Filerz10002 - Cluster121 incident notification
Resolved - We had an incident on Web Hosting offer which has now been resolved.

Here are some supplementary details :

Start time : 24/03/2026 17:00 UTC
End time : 24/03/2026 22:30 UTC
Impacted Service(s) : There were latency issues on websites on Filerz10002 - Cluster121.
Customers Impact : Customers temporarily experienced latency on their websites on filerz10002 - Cluster121.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Mar 25, 08:22 UTC
Mar 24, 2026

No incidents reported.

Mar 23, 2026
[GRA4][Databases] - CloudDB eu007 incident notification
Resolved - We are pleased to inform you that the incident affecting our Databases offer has been resolved.

Start time : 22/03/2026 21:51 UTC
End time : 23/03/2026 02:00 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 23, 02:05 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer on the CloudDB eu007.

Here are some supplementary details :

Start time : 22/03/2026 21:51 UTC
Impacted Service(s) : Some CloudDB are temporarily unavailable. See the list below :
clouddb020.eu007
clouddb022.eu007
clouddb024.eu007
clouddb026.eu007
clouddb027.eu007
clouddb028.eu007
clouddb036.eu007
Customers Impact : Customers are temporarily unable to access their data located on the specified CloudDB.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 22, 22:16 UTC
Mar 22, 2026
Mar 21, 2026
[EU][VoIP] - VoIP Maintenance notification
Completed - The scheduled maintenance has been completed.
Mar 21, 00:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 20/03/2026 22:00 UTC
End time : 21/03/2026 01:00 UTC
Service impact : The VoIP service may be unavailable during less than 1min.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Mar 2, 15:43 UTC
Mar 20, 2026
[GLOBAL][Collaborative solutions] - MX Plan incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offer has been resolved.

Start time : 18/03/2026 23:00 UTC
End time : 20/03/2026 14:45 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 14:49 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the customers are no longer impacted by this incident.
Ongoing Actions : Our teams are still working on the last impacted MX Plan mailboxes.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 10:41 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on MX Plan.

Here are some supplementary details :

Start time : 18/03/2026 23:00 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers.
Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 09:34 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering on MX Plan, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 18/03/2026 23:00 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers.
Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 19, 08:06 UTC
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