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OVHcloud Web Hosting Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[GRA][Web Hosting] - [Clusters 129/123/121/127] Maintenance Notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 2026 - 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 16/04/2026 06:00 UTC
End time : 16/04/2026 21:30 UTC

List of concerned Filerz:
- Filerz 1046 CLusters 129 / 16/04/2026 06:00
- Filerz 141 CLusters 123 / 16/04/2026 06:30
- Filerz 271 CLusters 127 / 16/04/2026 20:30
- Filerz 364 CLusters 121 / 16/04/2026 21:00


Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the various systems.

Thank you for your understanding.
Apr 16, 2026 06:00-21:30 UTC
[Global][Domains] - incident notification on .MX domains name
Identified - We have determined the origin of the incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 13/04/2026 08:30 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MX domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Please note that websites are still available.
Unfortunately, customers who want to renew their .MX domains name after the expiration date is already passed will have their websites unavailable.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 13, 2026 - 08:43 UTC
[EU][Web Cloud] - Outlook Web Access mailbox migration
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 09/12/2025 18:00 UTC
End time : 31/05/2026 09:44 UTC
Service impact : Service interruption is expected for a few minutes to a few hours
Affected customers will receive several emails notifying them of the maintenance day.
During this period, emails received will be delivered after the short interruption.

Service improvement : The purpose of this operation is to migrate MXPLAN mailboxes under Outlook Web Access (OWA) to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Dec 9, 2025 18:00 - May 10, 2026 20:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Uptime over the past 90 days. View historical uptime.
CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Hosted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Operations Operational
Collaborative solutions || OVH Mail Migrator Operational
Collaborative solutions || Private Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Trusted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Zimbra Operational
Web Access Operational
Delivery email Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Partial Outage
Registration Partial Outage
Renew Partial Outage
Transfer Partial Outage
Restore Partial Outage
Delete Partial Outage
Databases || CloudDB GRA Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Databases || CloudDB BHS Operational
ca001 Operational
ca002 Operational
Identity, Security & Operations || Key Management Service Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-CENTRAL-WAW Operational
EU-SOUTH-MIL Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
ca002 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Web Hosting || Datacenter BHS Operational
90 days ago
100.0 % uptime
Today
Cluster051 Operational
Cluster151 Operational
90 days ago
100.0 % uptime
Today
Redirect Operational
Web Hosting || Datacenter GRA Under Maintenance
90 days ago
100.0 % uptime
Today
Cluster100 Operational
Cluster102 Operational
Cluster103 Operational
Cluster105 Operational
Cluster106 Operational
Cluster107 Operational
Cluster110 Operational
Cluster111 Operational
Cluster112 Operational
Cluster113 Operational
Cluster114 Operational
Cluster115 Operational
Cluster117 Operational
Cluster120 Operational
Cluster121 Under Maintenance
Cluster123 Under Maintenance
Cluster124 Operational
Cluster127 Under Maintenance
Cluster128 Operational
Cluster129 Under Maintenance
Cluster130 Operational
Cluster131 Operational
Redirect Operational
Cluster020 Operational
90 days ago
100.0 % uptime
Today
Cluster126 Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Internet Access || SDSL Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
OverTheBox || OverTheBox Operational
Web Access Operational
Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[GRA][Web Hosting] - Multiple filerz/server maintenance notification Apr 20, 2026 06:00 - Apr 23, 2026 23:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 20/04/2026 06:00 UTC
End time : 23/04/2026 23:00 UTC
Service impact : Concerned filerz/server will be temporarily unavailable for 30 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be performing an update for the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

List of concerned Filerz:

- filerz804 Cluster129 : 20/04/2026 08:00 UTC
- filerz93 Cluster123 : 20/04/2026 08:30 UTC
- filerz957 Cluster129 : 20/04/2026 22:00 UTC
- filerz129 Cluster123 : 21/04/2026 08:00 UTC
- filerz140 Cluster126 : 21/04/2026 08:30 UTC
- filerz172 Cluster126 : 21/04/2026 22:00 UTC
- filerz935 Cluster128 : 21/04/2026 22:30 UTC
- filerz56 Cluster123 : 22/04/2026 08:00 UTC
- server1606 Cluster131 : 22/04/2026 08:30 UTC
- server1654 Cluster131 : 22/04/2026 22:00 UTC
- server1671 Cluster131 : 22/04/2026 22:30 UTC
- server1612 Cluster128 : 23/04/2026 08:00 UTC
- server1550 Cluster129 : 23/04/2026 07:30 UTC
- server1011 Cluster130 : 23/04/2026 08:30 UTC
- server1564 Cluster130 : 23/04/2026 22:00 UTC
- server1598 Cluster131 : 23/04/2026 22:30 UTC
- filerz986 Cluster128 : 23/04/2026 23:00 UTC

Thank you for your understanding.
Posted on Apr 08, 2026 - 13:57 UTC

[GRA][Web Hosting] - Clusters 100/120/121/123/126/127/128/129/130/131 Maintenance Notification Apr 27, 2026 06:00 - Apr 29, 2026 23:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 27/04/2026 06:00 UTC
End time : 29/04/2026 23:00 UTC

List of concerned Filerz:
- Filerz1027 Cluster 130 / 27/04/2026 07:00 UTC
- Filerz12 Cluster 120 / 27/04/2026 07:30 UTC
- Filerz1594 Cluster 128 / 27/04/2026 08:00 UTC
- Filerz1623 Cluster 131 / 27/04/2026 08:30 UTC
- Filerz2 Cluster 120 / 27/04/2026 22:00 UTC
- Filerz2167 Cluster 100 / 27/04/2026 23:00 UTC
- Filerz258 Cluster 127 / 28/04/2026 07:00 UTC
- Filerz121 Cluster 123 / 28/04/2026 07:30 UTC
- Filerz1031 Cluster 130 / 28/04/2026 08:00 UTC
- Filerz269 Cluster 127 / 28/04/2026 08:30 UTC
- Filerz28 Cluster 120 / 28/04/2026 22:00 UTC
- Filerz956 Cluster 129 / 28/04/2026 22:30 UTC
- Filerz101 Cluster 123 / 28/04/2026 23:00 UTC
- Filerz1026 Cluster 130 / 28/04/2026 23:30 UTC
- Filerz173 Cluster 121 / 29/04/2026 07:00 UTC
- Filerz112 Cluster 123 / 29/04/2026 07:30 UTC
- Filerz247 Cluster 127 / 29/04/2026 08:00 UTC
- Filerz90 Cluster 121 / 29/04/2026 08:30 UTC
- Filerz182 Cluster 126 / 29/04/2026 22:30 UTC
- Filerz361 Cluster 127 / 29/04/2026 23:00 UTC
- Filerz37 Cluster 120 / 29/04/2026 23:30 UTC
- Filerz931 Cluster 128 / 29/04/2026 23:59 UTC
- Filerz197 Cluster 121 / 30/04/2026 08:00 UTC
- Filerz979 Cluster 128 / 30/04/2026 08:30 UTC

Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the web hosting infrastructure.

Thank you for your understanding.
Posted on Apr 16, 2026 - 18:36 UTC

[GRA][Web Hosting] - Clusters 102/103/106/107/110/111/114/120/121/126/127/130 Maintenance Notification May 4, 2026 05:00 - May 7, 2026 21:59 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 04/05/2026 05:00 UTC
End time : 07/05/2026 21:59 UTC

List of concerned Filerz:
- Filerz1048 Cluster 130 / 04/05/2026 07:00 UTC
- Filerz169 Cluster 126 / 04/05/2026 07:30 UTC
- Filerz287 Cluster 127 / 04/05/2026 08:00 UTC
- Filerz347 Cluster 107 / 04/05/2026 08:30 UTC
- Filerz178 Cluster 126 / 04/05/2026 22:00 UTC
- Filerz44 Cluster 121 / 04/05/2026 22:30 UTC
- Filerz478 Cluster 102 / 04/05/2026 23:00 UTC
- Filerz51 Cluster 120 / 04/05/2026 23:30 UTC
- Filerz188 Cluster 126 / 05/05/2026 07:00 UTC
- Filerz512 Cluster 111 / 05/05/2026 07:30 UTC
- Filerz580 Cluster 114 / 05/05/2026 08:00 UTC
- Filerz638 Cluster 110 / 05/05/2026 08:30 UTC
- Filerz196 Cluster 126 / 05/05/2026 22:00 UTC
- Filerz535 Cluster 111 / 05/05/2026 22:30 UTC
- Filerz644 Cluster 110 / 05/05/2026 23:00 UTC
- Filerz728 Cluster 106 / 05/05/2026 23:30 UTC
- Filerz201 Cluster 126 / 06/05/2026 07:00 UTC
- Filerz538 Cluster 111 / 06/05/2026 07:30 UTC
- Filerz661 Cluster 110 / 06/05/2026 08:00 UTC
- Filerz873 Cluster 103 / 06/05/2026 08:30 UTC
- Filerz212 Cluster 126 / 07/05/2026 07:00 UTC
- Filerz541 Cluster 111 / 07/05/2026 07:30 UTC
- Filerz876 Cluster 103 / 07/05/2026 08:30 UTC
- Filerz548 Cluster 111 / 07/05/2026 22:00 UTC
- Filerz667 Cluster 110 / 07/05/2026 22:30 UTC
- Filerz878 Cluster 103 / 07/05/2026 23:00 UTC

Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the web hosting infrastructure.

Thank you for your understanding.
Posted on Apr 16, 2026 - 18:58 UTC
Apr 17, 2026

No incidents reported today.

Apr 16, 2026
[Global][Domains] - incident notification on .DK domains name
Resolved - We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 07/04/2026 06:30 UTC
End time : 16/04/2026 14:39 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 16, 14:44 UTC
Identified - We have determined the origin of the incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 07/04/2026 06:30 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Please note that websites are still available.
Unfortunately, customers who want to renew their .DKdomains name after the expiration date is already passed will have their websites unavailable.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 7, 07:04 UTC
[GRA][Web Hosting] - Clusters 120/121/126/127/128 maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 16, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 13/04/2026 06:00 UTC
End time : 15/04/2026 23:00 UTC

List of concerned Filerz:
- filerz1884 Cluster 126 / 13/04/2026 06:00 UTC
- filerz2177 Cluster 128 / 13/04/2026 06:30 UTC
- filerz2202 Cluster 127 / 13/04/2026 20:00 UTC
- filerz165 Cluster 126 / 13/04/2026 20:30 UTC
- filerz70 Cluster 120 / 14/04/2026 06:00 UTC
- filerz706 Cluster 120 / 14/04/2026 06:30 UTC
- filerz89 Cluster 121 / 14/04/2026 20:00 UTC
- filerz203 Cluster 127 / 14/04/2026 20:30 UTC
- filerz180 Cluster 126 / 14/04/2026 21:00 UTC
- filerz207 Cluster 126 / 15/04/2026 06:00 UTC
- filerz947 Cluster 128 / 15/04/2026 06:30 UTC
- filerz989 Cluster 128 / 15/04/2026 20:00 UTC
- filerz938 Cluster 128 / 15/04/2026 20:30 UTC

Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the Web Hosting infrastructure.

Thank you for your understanding.
Mar 24, 16:34 UTC
Apr 15, 2026
[GRA][Web Hosting] - Filerz 2186 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 15/04/2026 10:50 UTC
End time : 15/04/2026 13:08 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 13:17 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz 2186 cluster100.

Here are some supplementary details :

Start time : 15/04/2026 10:50 UTC
Impacted Service(s) : Filerz 2186 is unreachable on Web Hosting cluster100.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 12:34 UTC
[GRA04][Web Hosting] - Filerz958 Incident Notification
Resolved - We had an incident on Web Hosting offer which has now been resolved.

Here are some supplementary details :

Start time : 15/04/2026 07:00 UTC
End time : 15/04/2026 07:20 UTC
Impacted Service(s) : Filerz958 was unreachable on Web Hosting cluster128.
Customers Impact : Customers may experience temporary unavailability due to an issue affecting the hosting server.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Apr 15, 07:46 UTC
Apr 14, 2026

No incidents reported.

Apr 13, 2026
[GLOBAL][Web Hosting] - Hosting order Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 13/04/2026 09:30 UTC
End time : 13/04/2026 14:20 UTC
Root Cause : This incident is caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 13, 16:22 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer.

Here are some supplementary details :

Start time : 13/04/2026 09:30 UTC
Impacted Service(s) : Some customers are temporarily unable to access their purchases on Web Hosting.
Customers Impact : Customers who made orders between 09:30 UTC and 15:20 UTC are experiencing their orders being stuck in a blocked state.
Orders made outside of this time window are fully operational.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 13, 15:36 UTC
Apr 12, 2026
[GRA][Web Hosting] - Filerz 2177 cluster128 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 12/04/2026 06:44 UTC
End time : 12/04/2026 08:02 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 08:09 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer.

Here are some supplementary details :

Start time : 12/04/2026 06:44 UTC
Impacted Service(s) : Filerz 2177 is unreachable on Web Hosting cluster128.
Customers Impact : Customers may experience temporary unavailability due to an issue affecting the hosting server.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 07:35 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster128

Here are some supplementary details :

Start time : 12/04/2026 06:44 UTC
Impacted Service(s) : Filerz 2177 is unreachable on Web Hosting cluster128.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 07:32 UTC
Apr 11, 2026

No incidents reported.

Apr 10, 2026
[GRA][Web Hosting] - Cluster126 - Filerz215 incident notification
Resolved - We had an incident on our Web Hosting offer on Cluster126 - Filerz215 which has now been resolved.

Here are some supplementary details :

Start time : 10/04/2026 09:45 UTC
End time : 10/04/2026 13:30 UTC
Impacted Service(s) : Filerz215 was facing some disturbances on Web Hosting Cluster126.
Customers Impact : Customers were temporarily unable to access their websites during the disturbances that lasted a few minutes.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Apr 10, 14:15 UTC
Apr 9, 2026
[GRA][Web Hosting] - Clusters 126/131 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 9, 23:39 UTC
Update - Filerz167 Cluster126 has been successfully migrated
Apr 8, 20:34 UTC
Update - Filerz152 Cluster126 has been successfully migrated
Apr 8, 02:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 07/04/2026 20:00 UTC
End time : 09/04/2026 23:00 UTC

List of concerned Filerz:
- Filerz 152 Clusters 126 / 07/04/2026 20:00 UTC
- Filerz 167 Clusters 126 / 08/04/2026 20:00 UTC
- Filerz 1812 Clusters 131 / 09/04/2026 20:00 UTC

Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the web hosting infrastructure.

Thank you for your understanding.
Apr 7, 20:00 UTC
[GRA][Web Hosting] - Cluster106 incident notification
Resolved - We would like to inform you that we had an incident on the Cluster106.
This incident has now been resolved.

Here are some supplementary details :
Start time : 09/04/2026 13:03 UTC
End time : 09/04/2026 13:10 UTC
Impacted Service(s) : Cluster106 was temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their services hosted on Cluster106.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Apr 9, 13:19 UTC
[GLOBAL][Collaborative solutions] - MX Plan incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions on MX Plan has been resolved.

Start time : 09/04/2026 05:30 UTC
End time : 09/04/2026 11:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 9, 12:02 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on MX Plan.

Here are some supplementary details :

Start time : 09/04/2026 05:30 UTC
Impacted Service(s) : MX Plan mailbox is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their mailbox.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Apr 9, 09:34 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing a global temporary availability issue.

Here are some supplementary details :

Start time : 09/04/2026 05:30 UTC
Impacted Service(s) : MX Plan mailbox is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their mailbox.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 9, 07:45 UTC
Apr 8, 2026
[GRA][Web Hosting] - Cluster103 Filerz866 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 8, 23:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 08/04/2026 21:30 UTC
End time : 09/04/2026 01:35 UTC
Service impact : We are going to migrate the Filerz866 to keep our infrastructure up-to-date and more stable to avoid further downtime. The filerz will have a downtime of 30min during the migration.
Service improvement : As part of our continuous improvement policy, we will perform a maintenance on Filerz866.

Thank you for your understanding.
Apr 8, 15:52 UTC
[GRA][Web Hosting] - Cluster103 Filerz866 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 8, 02:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 07/04/2026 21:30 UTC
End time : 08/04/2026 01:35 UTC
Service impact :We are going to migrate the Filerz866 to keep our infrastructure up-to-date and more stable to avoid further downtime. The filerz will have a downtime of 30min during the migration.
Service improvement : As part of our continuous improvement policy, we will perform a maintenance on Filerz866.

Thank you for your understanding.
Apr 7, 14:21 UTC
Apr 7, 2026
[FR][Internet Access] - FTTH incident notification
Resolved - We are pleased to inform you that the incident affecting our Internet Access offering has been resolved.

Start time : 07/04/2026 08:00 UTC
End time : 07/04/2026 10:40 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 7, 11:36 UTC
Identified - We have determined the origin of the issue affecting our Internet Access offering.

Here are some supplementary details :
Start time : 07/04/2026 08:00 UTC
Impacted Service(s) : Connectivity of FTTH access is temporarily unavailable. It is recommended not to restart your modem.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Apr 7, 09:49 UTC
Investigating - We are currently investigating an incident affecting our Internet Access offering, which is causing temporary availability issue

Here are some supplementary details :

Start time : 07/04/2026 08:00 UTC
Impacted Service(s) : Connectivity of FTTH access is temporarily unavailable. It is recommended not to restart your modem.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 7, 09:06 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
[GLOBAL][Collaborative solutions] - Email delivery incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 03/04/2026 07:20 UTC
End time : 03/04/2026 12:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 12:24 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Services are being gradually restored, but the customer impact is still ongoing.
Ongoing Actions : Our teams remain fully engaged to reinstate the remaining services as soon as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 11:53 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Customers using the Zimbra and EmailPro services are also affected by this incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 08:49 UTC
Identified - Here are some supplementary details :

Start time : 03/04/2026 07:20 UTC
Impacted Service(s) : Mail-out service temporarily degraded.
Customers Impact : Delay or failure in sending customer's emails. Deliveries to specific destinations may be particularly impacted (e.g., Gmail, Orange, or hosted Exchange services).
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 08:49 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue on MX Plan delivery services.

Here are some supplementary details :

Start time : 03/04/2026 07:20 UTC
Impacted Service(s) : Mail-out service temporarily degraded.
Customers Impact : Delay or failure in sending customer's emails. Deliveries to specific destinations may be particularly impacted (e.g., Gmail, Orange, or hosted Exchange services).
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 07:46 UTC
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