OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Investigating - Start time : 22/03/2023 09:14 UTC
Service impact :We are experiencing slowness on some hosted websites.
Ongoing actions : Our technical teams are investigating on this issue.
Update will be post as significant progress is made.

Mar 22, 2023 - 09:19 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Web Hosting || Datacenter GRA Degraded Performance
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Degraded Performance
Cluster021 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Redirect Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Databases || CloudDB GRA Operational
eu001 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Databases || CloudDB BHS Operational
ca001 Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
Spain Operational
Germany Operational
United Kingdom Operational
VoIP || Services Operational
Conferences Operational
CCS Operational
IVR & Call Queues Operational
VXML Operational
Fax Operational
SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Media Gateways Operational
Voicemail Operational
VoIP || Core Network Operational
OverTheBox || OverTheBox Operational
Internet Access || ADSL Operational
Internet Access || FTTH Operational
Internet Access || SDSL Operational
Internet Access || Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start time : 22/03/2023 21:00 UTC
End time : 22/03/2023 23:00 UTC
Service impact : Unavailability of the filerz74 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz74 to keep our infrastructure up-to-date.

Posted on Mar 15, 2023 - 18:08 UTC
Start time : 23/03/2023 21:00 UTC
End time : 23/03/2023 23:00 UTC
Service impact : Unavailability of the filerz898 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz898 to keep our infrastructure up-to-date.

Posted on Mar 15, 2023 - 18:04 UTC
[GRA7][WebPaaS] - Routine Maintenance Apr 6, 2023 19:00-21:00 UTC
Start time : 06/04/2023 19:00 UTC
End time : 06/04/2023 21:00 UTC
Service impact : All projects and environments will continue to function during the upgrade; however, Console User Interface, Git and Crons will be unavailable during the reindexing of git logs, which may take up to 6 hours.
Service improvement : Our partner communicated to OVHCloud that they will be doing a routine maintenance on customers' projects. This maintenance is expected to not have impact on the projects: no downtime, nor performance issue are expected.

Posted on Mar 17, 2023 - 22:25 UTC
Past Incidents
Mar 22, 2023

Unresolved incident: [GRA1][Webhosting] - Cluster020.

Mar 21, 2023
Completed - The scheduled maintenance has been completed.
Mar 21, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 UTC
Scheduled - Start time : 21/03/2023 21:00 UTC
End time : 21/03/2023 23:00 UTC
Service impact : Unavailability of filerz1014 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz1014 to keep our infrastructure up-to-date.

Mar 15, 17:57 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 20:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 UTC
Scheduled - Start time : 21/03/2023 19:00 UTC
End time : 21/03/2023 20:00 UTC
Service impact : None
Service improvement : Our partner communicated to OVHCloud that they will be doing a routine maintenance on customer's projects to enable incremental backups.
No downtime, nor performance issue are expected on customers projects.

Mar 13, 08:26 UTC
Resolved - Start Time : 20/03/2023 18:31 UTC
End Time : 20/03/2023 22:54 UTC
Root cause : The incident is due to the loss of the Public Cloud host.
Current status : Resolved

Mar 21, 00:05 UTC
Monitoring - Update : Our teams have completed the restoration. The services are operational. Checks are in progress before confirming the final resolution of the incident.
Mar 20, 23:14 UTC
Update - Update : The restoration is still in progress. Some databases are accessible again.
Mar 20, 22:49 UTC
Update - Half of the restoration is done.
Mar 20, 21:46 UTC
Identified - Service impact : SharedSQL databases hosted on the one PublicCloud instance down are impacted.
Root cause : PublicCloud Host down
Ongoing actions : backup restoration ongoing
Our technical teams are hands on the issue.

Mar 20, 20:32 UTC
Investigating - Start time : 20/03/2023 18:31 UTC
Service impact : service is down.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Mar 20, 18:59 UTC
Mar 20, 2023
Resolved - Start Time : 20/03/2023 09:30 UTC
End Time : 20/03/2023 10:40 UTC
Service impact : Sharepoint was unreachable on Hosted4 infra / https://***.sp4.ovh.net
Root cause : A malfunction was observed on the update of sharepoint
Current status : Resolved

Mar 20, 10:59 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - Start time : 17/03/2023 22:36 UTC
End Time : 17/03/2023 22:57 UTC
Service impact : Service was temporarily unreachable
Root cause : Hardware issue
Current status : Resolved

Mar 17, 23:03 UTC
Mar 16, 2023
Completed - Start time : 16/03/2023 21:00 UTC
End time : 16/03/2023 23:00 UTC
Service impact : Unavailability of the filerz for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz169 to keep our infrastructure up-to-date.

Mar 16, 22:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 UTC
Scheduled - Start time : 16/03/2023 21:00 UTC
End time : 16/03/2023 23:00 UTC
Service impact : Unavailability of the filerz for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz169 to keep our infrastructure up-to-date.

Mar 11, 09:57 UTC
Mar 15, 2023
Completed - Start time : 15/03/2023 21:00 UTC
End time : 15/03/2023 21:50 UTC
Service impact : Unavailability of the filerz for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz701 to keep our infrastructure up-to-date.

Mar 15, 21:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 UTC
Scheduled - Start time : 15/03/2023 21:00 UTC
End time : 15/03/2023 23:00 UTC
Service impact : Unavailability of the filerz for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz701 to keep our infrastructure up-to-date.

Mar 9, 20:04 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:01 UTC
Scheduled - Start time : 15/03/2023 20:00 UTC
End time : 15/03/2023 21:00 UTC
Service impact : At one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing a infrastructure maintenance on OVHCLOUD-FR-1 region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade except at one point.

Mar 13, 08:11 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 09:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:00 UTC
Scheduled - Start time : 15/03/2023 09:00 UTC
End time : 15/03/2023 10:00 UTC
Service impact : Service disconnected during the intervention . You will not have access to the service during the intervention.
Service improvement :We will work on the servers ( filerz631/cluster 28) that are part of the WebHosting scope.

Mar 10, 10:09 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 09:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 05:13 UTC
Scheduled - Start time : 14/03/2023 19:00 UTC
End time : 15/03/2023 10:00 UTC
Service impact : Exchange service may be unreachable or latency may be observed
Service improvement : The objective of this maintenance is to update the Exchange server;

Mar 15, 05:12 UTC
Resolved - Start time : 14/03/2023 19:10 UTC
End time : 15/03/2023 01:01 UTC
Service status : The situation is back to normal, the service is running nominally.

Mar 15, 01:08 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 23:33 UTC
Investigating - Start time : 14/03/2023 19:10 UTC
Service impact : Access to websites on cloud web offers may be slow or disrupted.
Ongoing actions : Our technical teams are working on resolving the issue.
Update will be post as significant progress is made.

Mar 14, 21:02 UTC
Mar 14, 2023
Completed - The scheduled maintenance has been completed.
Mar 14, 22:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 UTC
Scheduled - Start time : 14/03/2023 21:00 UTC
End time : 14/03/2023 23:00 UTC
Service impact : Unavailability of the filerz for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz169 to keep our infrastructure up-to-date.

Mar 9, 20:05 UTC
Resolved - Start time : 14/03/2023 20:30 UTC
Start time : 14/03/2023 21:05 UTC
Service status :The situation is back to normal, the service is running nominally.
Ongoing actions : It was due to a malfunction on the private nework.

Mar 14, 21:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 21:17 UTC
Investigating - Start time : 14/03/2023 20:30 UTC
Service impact : Disruption is observed with incoming conference calls
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.

Mar 14, 21:17 UTC
Mar 13, 2023
Resolved - Start Time : 08/03/2023 10:42 UTC
End Time : 09/03/2023 08:50 UTC
Service impact : Services are working as they should be on the filerz 707
Root cause :A storage equipment needed to be rebooted for the filerz 707
Current status : Resolved

Mar 13, 16:38 UTC
Update - Service status: Services have been working as they should be for the filerz 707 since 09/03/2023 08:50UTC
Mar 9, 09:37 UTC
Update - Ongoing actions : 09/03/2023 08:43 UTC, a storage equipment needed to be rebooted for the filerz 707
Mar 9, 09:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 9, 08:58 UTC
Update - Service impact : Slowness on some hosted websites has been observed on filerz 707 since 09/03/2023 08:43 UTC
Mar 9, 08:54 UTC
Investigating - Start time : 08/03/2023 10:42 UTC
Service impact : Slowness on some hosted websites on filerz112
Ongoing actions : Investigating
Our technical teams are working on resolving the issue.
Update will be post as significant progress is made.

Mar 8, 10:44 UTC
Resolved - Start Time : 13/03/2023 10:21 UTC
End Time : 13/03/2023 10:40 UTC
Service impact : Slowness on some hosted websites was being observed
Current status : Resolved

Mar 13, 12:32 UTC
Investigating - Start time : 13/03/2023 10:21 UTC
Service impact : Slowness on some hosted websites is being observed
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Mar 13, 10:28 UTC
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
Resolved - Start time : 10/03/2023 13:46 UTC
End Time : 10/03/2023 15:18 UTC
Root cause : Storage equipment malfunction
Current status : Resolved

Mar 10, 15:20 UTC
Identified - Our technical teams have identified the issue and are working on a resolution.
Mar 10, 14:47 UTC
Investigating - Start time : 10/03/2023 13:46 UTC
Service impact : slowness on some hosted websites on filerz12
Ongoing actions : Investigating
Our technical teams are working on resolving the issue.
Update will be post as significant progress is made.

Mar 10, 13:48 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 UTC
Scheduled - Start time : 09/03/2023 22:00 UTC
End time : 10/03/2023 00:00 UTC
Service impact : Unavailability for around 30 minutes during the migration
Service improvement : We are going to migrate the filerz265 (webhosting server) to keep our infrastructure up-to-date

Mar 1, 23:49 UTC
Mar 9, 2023
Resolved - Start time : 09/03/2023 08:00UTC
End time : 09/03/2023 09:42UTC
Service status: The situation is back to normal, the service is running nominally.
Root cause : We needed to clean log files in order to free up space on the data bases

Mar 9, 09:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 9, 09:27 UTC
Investigating - Start time : 09/03/2023 08:00UTC
Service impact : Some mailboxes are unreachable on ex2.mail.ovh.net / hosted2
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made

Mar 9, 09:26 UTC
Mar 8, 2023
Completed - The scheduled maintenance has been completed.
Mar 8, 23:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 22:00 UTC
Scheduled - Start time : 08/03/2023 22:00 UTC
End time : 09/03/2023 00:00 UTC
Service impact : Unavailability for around 30 minutes during the migration
Service improvement : We are going to migrate the filerz256 (webhosting server) to keep our infrastructure up-to-date

Mar 1, 23:49 UTC
Resolved - Start Time : 08/03/2023 14:03 UTC
End Time : 08/03/2023 14:10 UTC
Root cause : Reboot required on storage equipment
Current status : Resolved

Mar 8, 14:36 UTC
Investigating - Start time : 08/03/2023 14:03 UTC
Service impact : slowness on some hosted website on filerz707
Ongoing actions : Investigating
Our technical teams are working on resolving the issue.
Update will be post as significant progress is made.

Mar 8, 14:06 UTC
Resolved - Start time : 03/03/2023 09:00 UTC
End Time : 03/03/2023 14:34 UTC
Current status : Resolved

Mar 8, 09:47 UTC
Investigating - Start time : 03/03/2023 09:00 UTC
Service impact : Some customers might receive the same SMS multiple times which was sent once.
The SMS that is sent once will be charged once.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Mar 3, 11:15 UTC