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  • Degraded performance
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[GRA][Web Cloud] - Debian Database Upgrade maintenance on Cloud DB Eu007
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 06, 2024 - 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Database offer.

Start time : 06/12/2024 00:00 UTC
End time : 19/12/2024 00:00 UTC
Service impact : 1 minute downtime per customer
Service improvement : Following our continuous improvement policy, we are doing an upgrade on Debian.

Thank you for your understanding.
Dec 6, 2024 00:00 - Dec 19, 2024 00:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Under Maintenance
eu007 Under Maintenance
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu013 Operational
Databases || CloudDB BHS Operational
ca001 Operational
Identity, Security & Operations || Key Management Service Operational
RBX Operational
SBG Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
Spain Operational
Germany Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS Operational
IVR & Call Queues Operational
VXML Operational
Fax Operational
SMS Operational
Billing Operational
Provisioning Operational
VoIP || Telephony Operational
Access SBC Operational
Media Gateways Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu013 Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster001 Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster022 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Cluster033 Operational
Cluster060 Operational
Cluster090 Operational
Cluster100 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[GRA3][WebHosting] - Maintenance notification for multiple Filerz Dec 12, 2024 22:00 - Dec 13, 2024 03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 12/12/2024 22:00 UTC
End time : 13/12/2024 03:00 UTC
Service impact : Filerz below will be unavailable one by one during 20 minutes.
Cluster020 - Filerz36
Cluster027 - Filerz256
Cluster027 - Filerz2000
Cluster031 - Filerz2034
Cluster028 - Filerz2049
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.
Posted on Dec 06, 2024 - 11:09 UTC
Past Incidents
Dec 12, 2024

No incidents reported today.

Dec 11, 2024
[GRA3][WebHosting] - Maintenance notification for multiple Filerz
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 11/12/2024 23:56 UTC.
Dec 11, 23:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 11/12/2024 22:00 UTC
End time : 12/12/2024 03:00 UTC
Service impact : Filerz below will be unavailable one by one during 20 minutes.
Cluster026 - Filerz1014
Cluster027 - Filerz1951
Cluster030 - Filerz1035
Cluster003 - Filerz867
Cluster003 - Filerz897
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.
Dec 6, 10:58 UTC
[GRA3][WebHosting] Cluster030
Resolved - Start time : 10/12/2024 18:15 UTC
End time : 10/12/2024 21:15 UTC
Root cause : This incident was caused by a network disruption.
We would like to inform you that the incident have been resolved and the situation is back to normal.
All services have been operational since 10/12/2024 21:15 UTC.

We thank you for your understanding and patience throughout this incident
Dec 11, 11:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Start time : 10/12/2024 18:15 UTC
Service impact : : Slowness is observed on cluster030 .
Dec 10, 20:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Start time : 10/12/2024 18:15 UTC
Service impact : : Slowness is observed on cluster030 .
Customers may face latencies when they want to access to their websites.
Dec 10, 20:02 UTC
Update - An incident is in progress on our WebHosting offer.

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 10/12/2024 18:15 UTC
Service impact : Slowness is observed on cluster030 .
Customers may face latencies when they want to access to their websites.
Ongoing actions : Our technical teams are investigating the issue.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Dec 10, 20:01 UTC
Investigating - We have detected an issue on one of our services. We will update informations when we will have more details.
Dec 10, 19:57 UTC
[GRA3][WebHosting] - Maintenance notification for multiple Filerz
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 11/12/2024 00:03 UTC.
Dec 11, 00:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 10/12/2024 22:00 UTC
End time : 11/12/2024 03:00 UTC
Service impact : Filerz below will be unavailable one by one during 20 minutes.
Cluster028 - Filerz985
Cluster027 - Filerz254
Cluster027 - Filerz265
Cluster026 - Filerz701
Cluster030 - Filerz927
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.
Dec 6, 10:51 UTC
Dec 10, 2024
[FR][VoIP] - Interconnect incident notification
Resolved - Start time : 28/11/2024 17:00 UTC
End time : 04/12/2025 09:00 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : Our provider needed to upgrade a software.

We thank you for your understanding and patience throughout this incident
Dec 10, 14:35 UTC
Update - Here is detail for this incident :
Start time : 28/11/2024 17:00 UTC
Service impact : Calls to Free Mobile may fails with busy tone

We are still currently working with our operator to resolve the issue.
Please be advised that an update will be provided as soon as significant progress has been made.

We apologize for the inconvenience and thank you for your understanding.
Dec 6, 15:01 UTC
Update - Our teams are continuing to work closely with our operator to resolve this issue.

An update will be provided as soon as significant progress has been made.
Dec 4, 09:43 UTC
Investigating - An incident is in progress on our VoIP offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 28/11/2024 17:00 UTC
Service impact : Calls to Free Mobile may fails with busy tone
Ongoing actions : Investigating

Our teams are currently working with our provider to solve the issue.

We apologize for the inconvenience and thank you for your understanding.
Dec 3, 13:08 UTC
[GRA1][Web Hosting] - Cluster026 filerz201 Incident Notification
Resolved - Start time : 10/12/2024 01:25 UTC
End time : 10/12/2024 02:45 UTC
Root cause : Incident was caused by an issue that occurred during the maintenance work : https://bare-metal-servers.status-ovhcloud.com/incidents/fnyxqck28xp4
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Dec 10, 03:03 UTC
Update - We are continuing to work on a fix for this issue.
Dec 10, 01:53 UTC
Identified - An incident is in progress on our web cloud offer.

Please be aware that it is affecting the availability.

Here is detail for this incident :
Start time : 10/12/2024 01:25 UTC
Service impact : Some websites are temporarily unreachable on filerz201.
Ongoing actions : Our technical teams are fully mobilized and investigating the issue.
Root cause : Incident was caused by an issue that occurred during the maintenance work : https://bare-metal-servers.status-ovhcloud.com/incidents/fnyxqck28xp4
Dec 10, 01:48 UTC
[GRA3][WebHosting] - Maintenance notification for multiple Filerz
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 10/12/2024 00:14 UTC.
Dec 10, 00:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 09/12/2024 22:00 UTC
End time : 10/12/2024 03:00 UTC
Service impact : Filerz below will be unavailable one by one during 20 minutes.
Cluster003 - Filerz860
Cluster003 - Filerz861
Cluster003 - Filerz898
Cluster027 - Filerz1929
Cluster030 - Filerz1012
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.
Dec 6, 10:42 UTC
Dec 9, 2024
[Global][CDN Infrastructure] - Website latencies
Resolved - Start time : 09/12/2024 15:20 UTC
End time : 09/12/2024 17:14 UTC
Root cause : Network equipment malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Dec 9, 17:26 UTC
Investigating - An incident is in progress on our CDN Infrastructure offer.

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 09/12/2024 15:20 UTC
Service impact : You may experience additional latencies
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Dec 9, 15:46 UTC
[RBX/GRA/SBG][Collaborative solutions] - Mail maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 09/12/2024 16:33 UTC.
Dec 9, 16:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our mail offers.

Start time : 04/12/2024 09:00 UTC
End time : 10/12/2024 10:05 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our mail offers.

Thank you for your understanding.
Dec 3, 16:21 UTC
[RBX/GRA/SBG][Collaborative solutions] - Mail maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 09/12/2024 16:33 UTC.
Dec 9, 16:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our mail offers.

Start time : 04/12/2024 09:00 UTC
End time : 10/12/2024 10:05 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our mail offers.

Thank you for your understanding.
Dec 3, 16:27 UTC
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
[GRA1][Web Hosting] - Cluster024 Incident Notification
Resolved - Start time : 06/12/2024 14:11 UTC
End time : 06/12/2024 15:05 UTC
Root cause : Incident caused by a hardware issue.

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Dec 6, 15:09 UTC
Update - An incident is in progress on our web cloud offer.

Please be aware that it is affecting the availability.

Here is detail for this incident :

Start time : 06/12/2024 14:11 UTC
Service impact : Some websites are temporarily unreachable on cluster024
Ongoing actions : Our technical teams are fully mobilized and investigating the issue.

Update will be posted as significant progress is made.

We apologize for the inconvenience and thank you for your understanding.
Dec 6, 14:43 UTC
Investigating - We have detected an issue on one of our services. We will update informations when we will have more details.
Dec 6, 14:24 UTC
Dec 5, 2024
[RBX/GRA/SBG][Collaborative solutions] - Mail maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 05/12/2024 23:03 UTC .
Dec 5, 23:05 UTC
Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done.
Dec 5, 21:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Mail service offer.

Start time : 05/12/2024 20:00 UTC
End time : 05/12/2024 21:30 UTC
Service impact : During this maintenance operation, emails will not be accessible for around 10 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Dec 3, 17:35 UTC
Dec 4, 2024
[EU][Collaborative solutions] - Mail service maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 20:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Mail service offer.

Start time : 04/12/2024 20:00 UTC
End time : 04/12/2024 21:00 UTC
Service impact : During this maintenance operation, emails will not be accessible for around 5 minutes per mail-store
Service improvement : As part of our continuous improvement policy, we will be performing software maintenance.

Thank you for your understanding.
Dec 3, 17:08 UTC
Dec 3, 2024
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024
[GRA][Web Hosting] - Cluster030
Resolved - An incident was in progress on our web cloud offer.

Please be aware that it was affecting the availability.

Here is detail for this incident :

Start time : 30/11/2024 10:00 UTC
End time : 30/11/2024 10:10 UTC
Service impact : Websites were temporarily unreachable on cluster030.
Root cause : This incident was due to a network issue.
All services are operational since 30/11/2024 10:10 UTC.

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 30, 10:27 UTC
Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

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