Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GLOBAL][Web Cloud] - Web Hosting maintenance notification

Update - This maintenance is finished for the majority of the clusters.
Our teams are currently working on Cluster103, Cluster105 and Cluster107.
Also, this maintenance will take more time than expected.
Below you can find new information regarding this operation.

Start time : 03/08/2026 07:00 UTC
End time : 14/08/2026 17:00 UTC
Service impact : During the maintenance window, some websites may experience a brief service interruption.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance activities on our Web Hosting clusters to improve service reliability and performance.
Aug 07, 2026 - 08:12 UTC

Update - This maintenance is finished on Cluster120.
Our teams are currently working on the other clusters.
Aug 07, 2026 - 07:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 03, 2026 - 07:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on all Web Hosting clusters.

Start time : 03/08/2026 07:00 UTC
End time : 07/08/2026 15:00 UTC
Service impact : During the maintenance window, some websites may experience a brief service interruption.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance activities on our Web Hosting clusters to improve service reliability and performance.

Thank you for your understanding.
Aug 3, 2026 07:00 - Aug 7, 2026 15:00 UTC

[GRA][Web Hosting] - Cluster121 Incident Notification

Monitoring - Service has been fully restored since 05/08/2026 12:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 31/07/2026 06:00 UTC
Impacted Service(s) : Increased latency was observed when displaying logs and domain statistics in Cluster121.
Customers Impact : Customers were temporarily experiencing slowness when accessing their website statistics in Cluster121.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 05, 2026 - 15:49 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific GRA region.

Here are some supplementary details :

Start time : 31/07/2026 06:00 UTC
Impacted Service(s) : Increased latency has been observed when displaying logs and domain statistics in Cluster121.
Customers Impact : Customers are temporarily experiencing slowness when accessing their website statistics in Cluster121.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 31, 2026 - 12:50 UTC

Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.

Here are some supplementary details :

Start time : 31/07/2026 06:00 UTC
Impacted Service(s) : Increased latency has been observed when displaying logs and domain statistics in Cluster121.
Customers Impact : Customers are temporarily experiencing slowness when accessing their website statistics in Cluster121.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 31, 2026 - 10:42 UTC

[GLOBAL][VoIP] - Softcall incident notification

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer on the specific global region.

Here are some supplementary details :

Start time : 16/07/2026 10:00 UTC
Impacted Service(s) : Calls made via Softcall may not go through.
Customers Impact : Customers trying to call via Softcall may not get through.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 04, 2026 - 14:14 UTC

[GLOBAL][Domains] - Domains Name Incident Notification on .CO

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 03/08/2026 14:50 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 03, 2026 - 15:21 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Uptime over the past 90 days. View historical uptime.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Operational

Mailbox Access Operational

Mail Flow Operational

Operations Operational

Collaborative solutions || Hosted Exchange Operational

Mailbox Access Operational

Mail Flow Operational

Operations Operational

Collaborative solutions || MX Plan Operational

Mailbox Access Operational

Mail Flow Operational

Operations Operational

Collaborative solutions || Office Operational

Operations Operational

Collaborative solutions || OVH Mail Migrator Operational

Collaborative solutions || Private Exchange Operational

Mailbox Access Operational

Mail Flow Operational

Operations Operational

Collaborative solutions || Trusted Exchange Operational

Mailbox Access Operational

Mail Flow Operational

Operations Operational

Collaborative solutions || Zimbra Operational

Web Access Operational

Delivery email Operational

Operations Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Partial Outage

Registration Partial Outage

Renew Partial Outage

Transfer Partial Outage

Restore Partial Outage

Delete Partial Outage

Databases || CloudDB GRA Operational

eu005 Operational

eu007 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

Databases || CloudDB BHS Operational

ca001 Operational

ca002 Operational

Identity, Security & Operations || Key Management Service Operational

AP-SOUTHEAST-SGP Operational

AP-SOUTHEAST-SYD Operational

CA-EAST-BHS Operational

CA-EAST-TOR Operational

EU-CENTRAL-WAW Operational

EU-SOUTH-MIL Operational

EU-WEST-ERI Operational

EU-WEST-GRA Operational

EU-WEST-LIM Operational

EU-WEST-PAR Operational

EU-WEST-RBX Operational

EU-WEST-SBG Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

United Kingdom Operational

Switzerland Operational

VoIP || Services Operational

Conferences Operational

CCS, IVR & Call Queues Operational

VXML Operational

Billing Operational

Provisioning Operational

VoIP || SMS Operational

VoIP || Telephony Operational

Access SBC Operational

Fax Operational

Media Gateways Operational

Softcall Operational

Voicemail Operational

Web Hosting || Databases BHS Operational

ca001 Operational

ca002 Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu004 Operational

eu005 Operational

eu007 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

Web Hosting || Datacenter BHS Operational

90 days ago

97.38 % uptime

Today

Cluster151 Operational

90 days ago

97.38 % uptime

Today

Redirect Operational

Web Hosting || Datacenter GRA Under Maintenance

Cluster100 Operational

Cluster102 Operational

Cluster103 Under Maintenance

Cluster105 Under Maintenance

Cluster106 Operational

Cluster107 Under Maintenance

Cluster110 Operational

Cluster111 Operational

Cluster112 Operational

Cluster113 Operational

Cluster114 Operational

Cluster115 Operational

Cluster117 Operational

Cluster120 Operational

Cluster121 Operational

Cluster123 Operational

Cluster124 Operational

Cluster126 Operational

Cluster127 Operational

Cluster128 Operational

Cluster129 Operational

Cluster130 Operational

Cluster131 Operational

Redirect Operational

Cluster024 Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Internet Access || SDSL Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

OverTheBox || OverTheBox Operational

Web Access Operational

Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `10`, `2026` `23:00` - Aug `11`, `2026` `06:00` UTC

As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 10/08/2026 23:00 UTC
End time : 11/08/2026 06:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Posted on Jul 09, 2026 - 02:38 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `11`, `2026` `23:00` - Aug `12`, `2026` `04:00` UTC

As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 11/08/2026 23:00 UTC
End time : 12/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Posted on Jul 09, 2026 - 02:41 UTC

[GRA][Web Cloud] - Web Hosting maintenance notification Aug `12`, `2026` `07:00`-`15:00` UTC

As part of our continuous improvement plan, we will be carrying out maintenance on Web Hosting clusters in GRA.

Start time : 12/08/2026 07:00 UTC
End time : 12/08/2026 15:00 UTC
Service impact : During the maintenance window, some websites may experience a brief service interruption.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance activities on our Web Hosting clusters to improve service reliability and performance.

Thank you for your understanding.
Posted on Jul 29, 2026 - 20:48 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `12`, `2026` `23:00` - Aug `13`, `2026` `04:00` UTC

As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 12/08/2026 23:00 UTC
End time : 13/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Posted on Jul 09, 2026 - 02:44 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `13`, `2026` `23:00` - Aug `14`, `2026` `04:00` UTC

As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 13/08/2026 23:00 UTC
End time : 14/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Posted on Jul 09, 2026 - 02:47 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `17`, `2026` `23:00` - Aug `18`, `2026` `04:00` UTC

As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 17/08/2026 23:00 UTC
End time : 18/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Posted on Jul 09, 2026 - 02:57 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `18`, `2026` `23:00` - Aug `19`, `2026` `04:00` UTC

As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 18/08/2026 23:00 UTC
End time : 19/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Posted on Jul 09, 2026 - 03:00 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `19`, `2026` `23:00` - Aug `20`, `2026` `04:00` UTC

As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 19/08/2026 23:00 UTC
End time : 20/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Posted on Jul 09, 2026 - 03:08 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `20`, `2026` `23:00` - Aug `21`, `2026` `04:00` UTC

As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 20/08/2026 23:00 UTC
End time : 21/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Posted on Jul 09, 2026 - 03:16 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `24`, `2026` `23:00` - Aug `25`, `2026` `04:00` UTC

As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.

Start time : 24/08/2026 23:00 UTC
End time : 25/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Thank you for your understanding.
Posted on Aug 06, 2026 - 04:31 UTC

Past Incidents

Aug `8`, `2026`

No incidents reported today.

Aug `7`, `2026`

[GRA][Collaborative solutions] - Webmail Incident Notification

Resolved - We had an incident on our Collaborative solutions offer which has now been resolved.

Here are some supplementary details :

Start time : 07/08/2026 13:14 UTC
End time : 07/08/2026 13:25 UTC
Impacted Service(s) : Email services were temporarily unavailable on Filerz288.
Customers Impact : Customers were temporarily unable to access webmail services. Emails that were sent or received were temporarily unavailable and are delivered now that the incident is resolved.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Aug 7, 13:45 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification

Completed - The scheduled maintenance has been completed.
Aug 7, 03:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 23:00 UTC

Scheduled - As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 06/08/2026 23:00 UTC
End time : 07/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Jul 9, 02:30 UTC

Aug `6`, `2026`

[GLOBAL][VoIP] - Softcall maintenance notification

Completed - All services are operational.
Aug 6, 20:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 19:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 06/08/2026 19:00 UTC
End time : 06/08/2026 20:30 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance of our VoIP Softcall service offering.

Thank you for your understanding.
Aug 6, 03:49 UTC

[GRA2][Web Hosting] - Cluster113 Incident Notification

Resolved - We had an incident on our Web Hosting offer which has now been resolved.

Here are some supplementary details :

Start time : 06/08/2026 13:00 UTC
End time : 06/08/2026 13:15 UTC
Impacted Service(s) : Cluster113 was temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their websites located in the specified cluster.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Aug 6, 13:47 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification

Completed - The scheduled maintenance has been completed.
Aug 6, 03:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 23:00 UTC

Scheduled - As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 05/08/2026 23:00 UTC
End time : 06/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Jul 9, 02:27 UTC

Aug `5`, `2026`

[GLOBAL][Domains] - Domains Name Incident Notification on .HT

Resolved - We are pleased to inform you that the incident affecting our Domains offering has been resolved.

Start time : 05/08/2026 08:30 UTC
End time : 05/08/2026 13:14 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 5, 13:18 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .HT Domains offer, customers in the impacted zone are unable to perform some tasks on .HT Domains.

Here are some supplementary details :

Start time : 05/08/2026 08:30 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .HT Domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .HT Domains.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 5, 08:41 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification

Completed - All services are operational.
Aug 5, 04:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 23:00 UTC

Scheduled - As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 04/08/2026 23:00 UTC
End time : 05/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Jul 9, 02:24 UTC

Aug `4`, `2026`

[GRA][Web Hosting] - Cluster129 Filerz635 Maintenance Notification

Completed - The scheduled maintenance has been completed.
Aug 4, 23:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 04/08/2026 20:00 UTC
End time : 05/08/2026 04:00 UTC
Service impact : Statistics and logs will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing an hardware maintenance on the Filerz635 Cluster129.

Thank you for your understanding.
Aug 3, 19:12 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification

Completed - All services are operational.
Aug 4, 07:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 23:00 UTC

Scheduled - As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 03/08/2026 23:00 UTC
End time : 04/08/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Jul 9, 02:10 UTC

Aug `3`, `2026`

Unresolved incident: [GLOBAL][Domains] - Domains Name Incident Notification on .CO.

Aug `2`, `2026`

[GRA][Web Hosting] - Cluster 120 Filerz40 - Cluster123 Filerz1007 incident notification

Resolved - We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 02/08/2026 05:37 UTC
End time : 02/08/2026 06:00 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 06:03 UTC

Update - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 02/08/2026 05:37 UTC
Impacted Service(s) : The filerz1007 and filerz40 is unreachable on Web Hosting cluster123 and cluster120
Customers Impact : Customers are temporarily unable to access and use their websites hosted on filerz1007 and filerz40 cluster123 and cluster120.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 06:01 UTC

Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 02/08/2026 05:37 UTC
Impacted Service(s) : The filerz1007 and filerz40 is unreachable on Web Hosting cluster123 and cluster120
Customers Impact : Customers are temporarily unable to access and use their websites hosted on filerz1007 and filerz40 cluster123 and cluster120.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 05:52 UTC

Aug `1`, `2026`

No incidents reported.

Jul `31`, `2026`

[GLOBAL][Domains] - Domains Name incident notification on .KI

Resolved - We are pleased to inform you that the incident affecting our Domains offering has been resolved.

Start time : 07/07/2026 09:00 UTC
End time : 30/07/2026 07:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 31, 09:17 UTC

Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.

Here are some supplementary details :

Start time : 07/07/2026 09:00 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:21 UTC

[GRA][Collaborative solutions] - MX Plan Filerz maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 31, 03:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 23:00 UTC

Scheduled - As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 30/07/2026 23:00 UTC
End time : 31/07/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Jul 8, 14:31 UTC

Jul `30`, `2026`

[GLOBAL][Collaborative solutions] - MX Plan incident notification

Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offering on MX Plan has been resolved.

Start time : 30/07/2026 01:30 UTC
End time : 30/07/2026 14:30 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 30, 15:06 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer, which is causing temporary availability issue on some filerz services.

Here are some supplementary details :

Start time : 30/07/2026 01:30 UTC
Impacted Service(s) : Some server in the filerz235 are unavailable.
Customers Impact : Users cannot access in to their email addresses, may have difficulties to send or receive emails.
Emails received during the incident will be stored and delivered after the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 30, 05:20 UTC

[GRA][Web Hosting] - Cluster 024 incident notification

Resolved - We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 30/07/2026 10:30 UTC
End time : 30/07/2026 11:40 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 30, 11:41 UTC

Identified - We are currently experiencing an event affecting our Web Hosting offer on the specific Cluster 024.

Here are some supplementary details :

Start time : 30/07/2026 10:30 UTC
Impacted Service(s) : Some customers in clusters 024, may experience latencies on their websites.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 30, 10:51 UTC

[GRA][Collaborative solutions] - MX Plan Filerz maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 30, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:00 UTC

Scheduled - As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 29/07/2026 23:00 UTC
End time : 30/07/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Jul 8, 14:28 UTC

Jul `29`, `2026`

[GLOBAL][Collaborative solutions] - MX Plan incident notification

Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offering for MX Plan has been resolved.

Start time : 29/07/2026 07:30 UTC
End time : 29/07/2026 12:10 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 29, 12:37 UTC

Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer., which is causing temporary availability issue on some filerz services.

Here are some supplementary details :

Start time : 29/07/2026 07:30 UTC
Impacted Service(s) : Some server in the filerz227 are unavailable.
Customers Impact : Users cannot access in to their email addresses, may have difficulties to send or receive emails.
Emails received during the incident will be stored and delivered after the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 29, 07:36 UTC

[GRA][Collaborative solutions] - MX Plan Filerz maintenance notification

Completed - We would like to inform you that the maintenance on our Collaborative solutions is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Jul 29, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:00 UTC

Scheduled - As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 28/07/2026 23:00 UTC
End time : 29/07/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Jul 8, 14:24 UTC

Jul `28`, `2026`

[GRA][Web Hosting] - Cluster024 Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 27/07/2026 22:20 UTC
End time : 28/07/2026 01:05 UTC
Root Cause : This incident is caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 28, 03:37 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer in the specific GRA region.

Here are some supplementary details :

Start time : 27/07/2026 22:20 UTC
Impacted Service(s) : Cluster024 is experiencing latency.
Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located in Cluster024.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 22:38 UTC

[GRA][Collaborative solutions] - MX Plan Filerz maintenance notification

Completed - All services are operational.
Jul 28, 03:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:00 UTC

Scheduled - As part of our responsibilities for Mail filerz, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 27/07/2026 23:00 UTC
End time : 28/07/2026 04:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Jul 8, 14:05 UTC

Jul `27`, `2026`

Jul `26`, `2026`

No incidents reported.

Jul `25`, `2026`

No incidents reported.

About This Site

Related

Scheduled Maintenance

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug 10, 2026 23:00 - Aug 11, 2026 06:00 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug 11, 2026 23:00 - Aug 12, 2026 04:00 UTC

[GRA][Web Cloud] - Web Hosting maintenance notification Aug 12, 2026 07:00-15:00 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug 12, 2026 23:00 - Aug 13, 2026 04:00 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug 13, 2026 23:00 - Aug 14, 2026 04:00 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug 17, 2026 23:00 - Aug 18, 2026 04:00 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug 18, 2026 23:00 - Aug 19, 2026 04:00 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug 19, 2026 23:00 - Aug 20, 2026 04:00 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug 20, 2026 23:00 - Aug 21, 2026 04:00 UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug 24, 2026 23:00 - Aug 25, 2026 04:00 UTC

Past Incidents

Aug 8, 2026

Aug 7, 2026

Aug 6, 2026

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Aug 1, 2026

Jul 31, 2026

Jul 30, 2026

Jul 29, 2026

Jul 28, 2026

Jul 27, 2026

Jul 26, 2026

Jul 25, 2026

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `10`, `2026` `23:00` - Aug `11`, `2026` `06:00` UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `11`, `2026` `23:00` - Aug `12`, `2026` `04:00` UTC

[GRA][Web Cloud] - Web Hosting maintenance notification Aug `12`, `2026` `07:00`-`15:00` UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `12`, `2026` `23:00` - Aug `13`, `2026` `04:00` UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `13`, `2026` `23:00` - Aug `14`, `2026` `04:00` UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `17`, `2026` `23:00` - Aug `18`, `2026` `04:00` UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `18`, `2026` `23:00` - Aug `19`, `2026` `04:00` UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `19`, `2026` `23:00` - Aug `20`, `2026` `04:00` UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `20`, `2026` `23:00` - Aug `21`, `2026` `04:00` UTC

[GRA][Collaborative solutions] - MX Plan Filerz Maintenance Notification Aug `24`, `2026` `23:00` - Aug `25`, `2026` `04:00` UTC

Aug `8`, `2026`

Aug `7`, `2026`

Aug `6`, `2026`

Aug `5`, `2026`

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