Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[Global][Domains] - Domains Name incident notification on .MG

Identified - We have determined the origin of the incident affecting our .MG Domains offer, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 06/06/2025 14:25 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Root Cause : This incident is caused by a maintenance of one of our provider.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 06, 2025 - 15:18 UTC

[EU/CA][WebHosting] - Maintenance notification for multiple Databases

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 2025 - 12:13 UTC

Scheduled - As part of our continuous improvement plan, maintenance work has been ongoing on our web hosting offer since 14 May 2025 at 13:15 UTC. 50% of the work has been completed to date.

This may temporarily affect availability.

Start time :14/05/2025 13:15 UTC
End time : 29/08/2025 13:15 UTC
Service impact : The duration of the unavailability of each database will range from one to five minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Databases offer.

Thank you for your understanding.
May 23, 2025 12:13 - Aug 28, 2025 14:13 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

Collaborative solutions || Zimbra Operational

Web Access Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Partial Outage

Registration Partial Outage

Renew Partial Outage

Transfer Partial Outage

Restore Partial Outage

Delete Partial Outage

Databases || CloudDB GRA Operational

eu005 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

ca002 Operational

Identity, Security & Operations || Key Management Service Operational

BHS Operational

RBX Operational

SBG Operational

YYZ Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

United Kingdom Operational

Switzerland Operational

VoIP || Services Operational

Conferences Operational

CCS, IVR & Call Queues Operational

VXML Operational

Billing Operational

Provisioning Operational

VoIP || SMS Operational

VoIP || Telephony Operational

Access SBC Operational

Fax Operational

Media Gateways Operational

Softcall Operational

Voicemail Operational

Web Hosting || Databases BHS Under Maintenance

ca001 Under Maintenance

ca002 Operational

Web Hosting || Databases GRA Under Maintenance

eu001 Operational

eu002 Operational

eu004 Under Maintenance

eu005 Operational

eu007 Under Maintenance

eu008 Under Maintenance

eu009 Under Maintenance

eu010 Under Maintenance

eu011 Operational

eu012 Operational

eu013 Under Maintenance

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Operational

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Operational

Cluster021 Operational

Cluster022 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Cluster100 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

[GRA][Web Hosting] - Cluster028 statistics incident notification

Resolved - We would like to inform you that the incident on Cluster028 has now been resolved.

Here is detail for this incident :
Start time : 10/06/2025 22:00 UTC
End time : 13/06/2025 11:34 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Jun 13, 13:09 UTC

Identified - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary slowness issues on the statistics of the specified cluster.

Here are some supplementary details :
Start time : 10/06/2025 22:00 UTC
Impacted Service(s) : Slowness is being observed on statistics delivery for websites hosted in Cluster028.
Customers Impact : Customers are temporarily facing slowness to access their statistics.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 08:55 UTC

Jun 12, 2025

[GRA][Web Hosting] - Cluster028 statistics incident notification

Resolved - We would like to inform you that the incident on our Web Hosting offering has now been resolved.

Here is detail for this incident :
Start time : 10/06/2025 22:00 UTC
End time : 12/06/2025 21:20 UTC
Root Cause : This incident is caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Jun 12, 21:39 UTC

Identified - We have determined the origin of the incident affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :
Start time : 10/06/2025 22:00 UTC
Impacted Service(s) : Slowness is being observed on statistics delivery for websites hosted in Cluster028.
Customers Impact : Customers are temporarily facing slowness to access their statistics.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 19:54 UTC

Investigating - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary slowness issues on the statistics of the specified cluster.

Here is detail for this incident :
Start time : 10/06/2025 22:00 UTC
Impacted Service(s) : Slowness is being observed on statistics delivery for websites hosted in Cluster028.
Customers Impact : Customers are temporarily facing slowness to access their statistics.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 19:40 UTC

Jun 11, 2025

No incidents reported.

Jun 10, 2025

[GRA1][Web Hosting] - Cluster011 - Filerz534

Resolved - We would like to inform you that the incident on our cluster011 filerz534 has now been resolved.

Here is detail for this incident :
Start time : 10/06/2025 18:50 UTC
End time : 10/06/2025 19:49 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Jun 10, 19:57 UTC

Investigating - We are currently investigating an incident affecting our Web Hosting offer in the cluster011 filerz534.

Here is detail for this incident :

Start time : 10/06/2025 18:50 UTC
Impacted Service(s) : All of websites hosted on cluster 011 filerz534 are temporarily unreachable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 19:39 UTC

Jun 9, 2025

[GRA1/GRA7/GRA8/GRA11/SBG7/BHS6][Web Hosting] - SSL Incident notification

Resolved - We would like to inform you that the incident on our Web Hosting offering, have been resolved
Start Time : 08/06/2025 22:23 UTC
End Time : 09/06/2025 01:15 UTC
Root cause : The incident was caused by a software malfunction.

We thank you for your understanding and patience throughout this incident
Jun 9, 01:21 UTC

Investigating - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on SSL.

Here is detail for this incident :
Start time : 08/06/2025 22:23 UTC
Customers Impact : Customers may have SSL error.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 22:36 UTC

Jun 8, 2025

[GRA1][Web Cloud] - databases incident notification

Resolved - We would like to inform you that the incident on clouddb001.eu011 and sharedsql022.eu011 has now been resolved.

Here is detail for this incident :
Start time : 08/06/2025 05:25 UTC
End time : 08/06/2025 10:53 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Jun 8, 10:56 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 07:20 UTC

Investigating - We are currently experiencing an incident affecting our cloud databases offer offering, which is causing temporary availability on clouddb001.eu011 and sharedsql022.eu011.

Here is detail for this incident :
Start time : 08/06/2025 05:25 UTC
Impacted Service : Cloud databases.
Customers Impact : Customers are experiencing an access issue on clouddb001.eu011 and sharedsql022.eu011 database.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 07:16 UTC

Jun 7, 2025

No incidents reported.

Jun 6, 2025

[GLOBAL][Collaborative solutions] - OVH Mail Migrator maintenance notification

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Jun 6, 18:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 10:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our OVH Mail Migrator tool.

Start time : 06/06/2025 10:00 UTC
End time : 06/06/2025 12:00 UTC
Service impact : None
Service improvement : Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail Migrator tool.

Thank you for your understanding.
Jun 4, 20:51 UTC

[Global][Web Hosting] - Migration of plan offers incident notification

Resolved - We would like to inform you that the incident on our Web Hosting offering Management, have been resolved

Start time : 05/06/2025 08:00 UTC
End Time : 06/06/2025 15:45 UTC

We thank you for your understanding and patience throughout this incident
Jun 6, 16:07 UTC

Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Jun 6, 13:54 UTC

Identified - We are currently experiencing an incident affecting our Web Hosting offering Management, which is causing temporary issues on the manager.

Here is detail for this incident :
Start time : 05/06/2025 08:00 UTC
Impacted Service(s) : Plan offers: no impact on the service, only issues to manage offer on the following services: 90Plan, 240plan, 720plan, MediaPlan and XXL Plan.
Customers Impact : During this migration, your hosting information is still on the old values (quota), so any modifications you make to your hosting may be incorrect. Other services will remain accessible.
Root Cause : This incident is caused by an ongoing migration on our Plan Offer services.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 14:44 UTC

Investigating - We are currently experiencing an event affecting our Web Hosting offer.
Start time : 05/06/2025 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 14:08 UTC

Jun 5, 2025

[EU][VoIP] - Service provisioning maintenance notification

Completed - The scheduled maintenance has been completed.
Jun 5, 22:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:20 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

This may temporarily affect availability.

Start time : 03/06/2025 22:00 UTC
End time : 05/06/2025 23:00 UTC
Service impact : You may be disconnected for a few minutes. The Gigaset N670IP phone is the only one affected by this upgrade.
Service improvement : As part of our continuous improvement policy, we will be to upgrade the firmware on our VoIP offer.

Thank you for your understanding.
Jun 5, 20:15 UTC

[EU][VoIP] - Service provisioning maintenance notification

Completed - The maintenance is completed, all services are operational.
Jun 5, 11:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

This may temporarily affect availability.

Start time : 03/06/2025 22:00 UTC
End time : 05/06/2025 11:00 UTC
Service impact : You may be disconnected for a few minutes. The Gigaset N670IP phone is the only one affected by this upgrade.
Service improvement : As part of our continuous improvement policy, we will be to upgrade the firmware on our VoIP offer.

Thank you for your understanding.
Jun 2, 13:17 UTC

[GLOBAL][Collaborative solutions] - Zimbra incident notification

Resolved - We would like to inform you that the incident on our Zimbra offering, have been resolved
Start Time : 05/06/2025 08:07 UTC
End Time : 05/06/2025 08:40 UTC
Root cause : This incident is/was caused by a software issue.

We thank you for your understanding and patience throughout this incident
Jun 5, 08:41 UTC

Identified - We are currently investigating an incident affecting our Zimbra offering, which is causing temporary unavailability.

Here are some supplementary details :

Start time : 05/06/2025 08:07 UTC
Impacted Service(s) : Some customers are temporarily unable to access their mailboxes.
Root Cause : This incident is/was caused by a software issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jun 5, 08:15 UTC

[Global][Collaborative Solution] -Mailbox incident notification

Resolved - We would like to inform you that the incident on Collaborative solution offer, in filerz79., have been resolved
Start Time : 05/06/2025 06:00 UTC
End Time : 05/06/2025 07:50 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident
Jun 5, 08:01 UTC

Investigating - We are currently experiencing an incident affecting our Collaborative solution offer, in filerz79.

Here are some supplementary details :
Start Time : 05/06/2025 06:00 UTC
Impacted Service(s) : Mailboxes are currently unavailable for customers.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jun 5, 07:37 UTC

Jun 4, 2025

[GRA2][Webhosting] - Cluster028 Filerz995

Completed - The scheduled maintenance has been completed.
Jun 4, 22:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This will temporarily affect availability on Filerz995.

Start time : 04/06/2025 20:30 UTC
End time : 04/06/2025 23:00 UTC
Service impact : Filerz995 will experience a 30-minute downtime during the migration.
Service improvement : The goal of this maintenance is to improve the performance and enhance the reliability of our infrastructure.

Thank you for your understanding.
Jun 4, 15:46 UTC

[GRA1][Web Hosting] - Cluster020 filerz2/4//37/12/30/14/27 incident notification

Resolved - We would like to inform you that the incident on our Web Hosting offering, have been resolved
Start Time : 04/06/2025 10:00 UTC
End Time : 04/06/2025 10:12 UTC
Root cause : Network equipment malfunction

We thank you for your understanding and patience throughout this incident
Jun 4, 11:28 UTC

Update - We are continuing to investigate this issue.
Jun 4, 10:08 UTC

Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster020 Filerz2/4//37/12/30/14/27.

Here are some supplementary details :

Start time : 04/06/2025 10:00 UTC
Impacted Service(s) : Slowness on the filerz2/4//37/12/30/14/27 on Web Hosting cluster020 and filerz 1598 on cluster 031.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
Jun 4, 10:08 UTC

Jun 3, 2025

Jun 2, 2025

[FR][VoIP] - Core Network maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational.
Jun 2, 09:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 02/06/2025 08:00 UTC
End time : 02/06/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a Core network equipment.

Thank you for your understanding.
May 21, 12:04 UTC

Jun 1, 2025

No incidents reported.