Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[FR/BE][VoIP] - Softcall Incident Notification

Monitoring - We have received new information regarding the incident that impacted your service(s).

Root cause : The incident was caused by an issue on one of our service providers’ side. We are working closely with them to ensure the situation is fully addressed and to avoid any recurrence.
Ongoing Actions : Our technical teams, in coordination with the provider, continue to investigate the issue to ensure long-term service stability.

We will keep you informed of any further updates.

We apologize for any inconvenience caused and thank you for your understanding.
Feb 26, 2026 - 11:34 UTC

Update - We have received new information regarding the incident that impacted your service(s).

VoIP softcall registration has now been fully restored and is available again.

Ongoing Actions : Our technical teams are actively investigating the issue in order to identify the root cause and ensure service stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 26, 2026 - 11:24 UTC

Investigating - We are currently investigating an incident affecting our VoIP offering, which is causing temporary functionality issue on Softcall application for France and Belgium.

Here are some supplementary details :

Start time : 25/02/2026 13:01 UTC
Impacted Service(s) : Softcall registration is impacted.
Customers Impact : Customers may encounter registration issues with the Softcall application.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 26, 2026 - 09:08 UTC

[Web Cloud][Collaborative solutions - MX Plan] - Microsoft Mailbox Delivery Issue

Investigating - We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider continues to investigate the issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.
Feb 26, 2026 - 14:01 UTC

Monitoring - Service has been fully restored since 23/02/2026 15:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC
Impacted Service(s) : Mailbox delivery
Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected.
Root Cause : This incident is caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 2026 - 16:04 UTC

Update - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue in the MX Plan solution.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC
Impacted Service(s) : Mailbox delivery
Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 19, 2026 - 14:58 UTC

Investigating - We are currently experiencing an event affecting our Collaborative solutions offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 19, 2026 - 14:20 UTC

[RBX/SBG/BHS][Web Cloud] - CDN Infrastructure maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 2026 - 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our CDN infrastructure.

Start time : 26/02/2026 09:00 UTC
End time : 26/02/2026 22:59 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our CDN infrastructure.
If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
Feb 26, 2026 09:00-22:59 UTC

[GLOBAL][Collaborative solutions] - Zimbra incident notification

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific zimbra services.

Here are some supplementary details :

Start time : 23/02/2026 15:28 UTC
Impacted Service(s) : Customer may be unable to access their mailbox, and perform any related action, such as browsing and sending. No data loss expected: all emails will be stored and delivered after the incident is resolved.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 2026 - 16:00 UTC

[EU][Web Cloud] - Outlook Web Access mailbox migration

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 18:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 09/12/2025 18:00 UTC
End time : 31/05/2026 09:44 UTC
Service impact : Service interruption is expected for a few minutes to a few hours
Affected customers will receive several emails notifying them of the maintenance day.
During this period, emails received will be delivered after the short interruption.

Service improvement : The purpose of this operation is to migrate MXPLAN mailboxes under Outlook Web Access (OWA) to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Dec 9, 2025 18:00 - May 10, 2026 20:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Uptime over the past 90 days. View historical uptime.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Operational

Mailbox Access Operational

Mail Flow Operational

Operations Operational

Collaborative solutions || Hosted Exchange Operational

Mailbox Access Operational

Mail Flow Operational

Operations Operational

Collaborative solutions || MX Plan Partial Outage

Reception Operational

Delivery email Partial Outage

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Partial Outage

Collaborative solutions || Office Operational

Operations Operational

Collaborative solutions || OVH Mail Migrator Operational

Collaborative solutions || Private Exchange Operational

Mailbox Access Operational

Mail Flow Operational

Operations Operational

Collaborative solutions || Trusted Exchange Operational

Mailbox Access Operational

Mail Flow Operational

Operations Operational

Collaborative solutions || Zimbra Partial Outage

Web Access Partial Outage

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Databases || CloudDB GRA Operational

eu005 Operational

eu007 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

Databases || CloudDB BHS Operational

ca001 Operational

ca002 Operational

Identity, Security & Operations || Key Management Service Operational

AP-SOUTHEAST-SGP Operational

AP-SOUTHEAST-SYD Operational

CA-EAST-BHS Operational

CA-EAST-TOR Operational

EU-CENTRAL-WAW Operational

EU-SOUTH-MIL Operational

EU-WEST-ERI Operational

EU-WEST-GRA Operational

EU-WEST-LIM Operational

EU-WEST-PAR Operational

EU-WEST-RBX Operational

EU-WEST-SBG Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

United Kingdom Operational

Switzerland Operational

VoIP || Services Operational

Conferences Operational

CCS, IVR & Call Queues Operational

VXML Operational

Billing Operational

Provisioning Operational

VoIP || SMS Operational

VoIP || Telephony Operational

Access SBC Operational

Fax Operational

Media Gateways Operational

Softcall Operational

Voicemail Operational

Web Hosting || Databases BHS Operational

ca001 Operational

ca002 Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu004 Operational

eu005 Operational

eu007 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

Web Hosting || Datacenter BHS Operational

90 days ago

100.0 % uptime

Today

Cluster051 Operational

Cluster151 Operational

90 days ago

100.0 % uptime

Today

Redirect Operational

Web Hosting || Datacenter GRA Operational

Cluster100 Operational

Cluster102 Operational

Cluster103 Operational

Cluster105 Operational

Cluster106 Operational

Cluster107 Operational

Cluster110 Operational

Cluster111 Operational

Cluster112 Operational

Cluster113 Operational

Cluster114 Operational

Cluster115 Operational

Cluster117 Operational

Cluster120 Operational

Cluster121 Operational

Cluster123 Operational

Cluster124 Operational

Cluster127 Operational

Cluster128 Operational

Cluster129 Operational

Cluster130 Operational

Cluster131 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Internet Access || SDSL Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

OverTheBox || OverTheBox Operational

Web Access Operational

Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 26, 2026

[GRA][Web Hosting] - Cluster115 Incident Notification

Resolved - We had an incident on Web Hosting offer which has now been resolved.

Here are some supplementary details :

Start time : 26/02/2026 14:50 UTC
End time : 26/02/2026 15:00 UTC
Impacted Service(s) : All websites were unreachable on Web Hosting Cluster115.
Customers Impact : Customers were temporarily unable to access their websites.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Feb 26, 15:27 UTC

[RBX/SBG/BHS][Web Cloud] - CDN Infrastructure maintenance notification

Completed - The scheduled maintenance has been completed.
Feb 26, 04:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our CDN infrastructure.

Start time : 25/02/2026 09:00 UTC
End time : 25/02/2026 22:59 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our CDN infrastructure.
If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
Feb 19, 21:33 UTC

Feb 25, 2026

[GLOBAL][VoIP] - Conferences maintenance notification

Completed - We would like to inform you that the maintenance on our VoIP is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Feb 25, 05:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 24/02/2026 21:00 UTC
End time : 24/02/2026 22:00 UTC
Service impact : Conferences will be temporarily unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Conferences service.

Thank you for your understanding.
Feb 10, 20:58 UTC

Feb 24, 2026

[GRA/SBG][VoIP] - Telephony Softcall maintenance notification

Completed - All services are operational.
Feb 24, 16:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer for Telephony Softcall infrastructure in GRA and SBG.

Start time : 17/02/2026 22:00 UTC
End time : 26/02/2026 23:00 UTC
Service impact : Customers will face latency for a few seconds on Softcall in GRA and SBG.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Softcall infrastructure.

Thank you for your understanding.
Feb 17, 08:54 UTC

Feb 23, 2026

[GRA2][Web Hosting] - Cluster 121 Filerz10002 Incident notification

Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 23/02/2026 14:48 UTC
End time : 23/02/2026 14:59 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 15:17 UTC

Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the Cluster121 Filerz10002.

Here are some supplementary details :

Start time : 23/02/2026 14:11 UTC
Impacted Service(s) : File server 10002 is unreachable on Web Hosting cluster121.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 14:59 UTC

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

[GRA][Web Hosting] - Cluster 024 incident notification

Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 20/02/2026 08:55 UTC
End time : 20/02/2026 10:15 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 20, 10:18 UTC

Update - We are continuing to work on a fix for this issue.
Feb 20, 10:07 UTC

Identified - We are currently experiencing an event affecting our Web Hosting offer on the specific Cluster 024.

Here are some supplementary details :

Start time : 20/02/2026 08:55 UTC
Impacted Service(s) : Some customers in clusters 024, may experience difficulties to access their websites.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 20, 09:22 UTC

[RBX4][CDN] - Infrastructure maintenance notification

Completed - The scheduled maintenance has been completed.
Feb 20, 00:10 UTC

Update - The current maintenance will take more time than expected.
Feb 19, 22:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 14:10 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our CDN infrastructure in RBX2.

Start time : 19/02/2026 14:00 UTC
End time : 19/02/2026 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our CDN infrastructure.
If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
Feb 19, 14:04 UTC

Feb 19, 2026

[GRA][Web Hosting] - Cluster129 incident notification

Resolved - We are pleased to inform you that the incident affecting our Web Hosting on Cluster129 has been resolved.

Start time : 19/02/2026 14:30 UTC
End time : 19/02/2026 15:08 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 19, 16:27 UTC

Monitoring - Service has been fully restored since 19/02/2026 15:08 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 19/02/2026 14:30 UTC
Impacted Service(s) : Websites hosted on Cluster129 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access and use their websites hosted on Cluster129.
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 19, 15:30 UTC

Investigating - We are currently experiencing an event affecting our Web Hosting offer.

Start time : 19/02/2026 14:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 19, 15:02 UTC

Feb 18, 2026

No incidents reported.

Feb 17, 2026

[Global][Domains] - Domains Name incident notification on .IM

Resolved - We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 09/02/2026 09:40 UTC
End time : 17/02/2026 10:20 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 10:49 UTC

Identified - We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 09/02/2026 09:40 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .IM domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Please note that websites are still available.
Unfortunately, customers who want to renew their .IM domain name after the expiration date is already passed will have their websites unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 9, 09:49 UTC

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

About This Site

Related

Past Incidents