Start time : 15/11/2023 06:30 UTC
End time : 15/11/2023 16:34 UTC
Root cause : Fiber continuity issue
Our technical teams resolved the issue. All impacted services are now operational.
Nov 16, 07:46 UTC
Our provider's technicians are still on site and are continuing the intervention, which is taking longer than expected.
Nov 15, 16:27 UTC
Update : Our provider has located the fault.
Technicians are deployed to repair and re-establish access
Nov 15, 14:08 UTC
Our provider carries out the intervention on site in order to locate the fault and restore services.
Nov 15, 12:06 UTC
We have a generic incident which impacts a large number of services throughout France.
This is linked to the loss of a backbone link from our provider in Île-de-France which creates saturation on our network and causes a degradation of your services.
The provider's teams are on site to locate the fault.
Nov 15, 11:08 UTC
Update : The incident is currently being dealt with by the provider's teams. An update will be published when significant progress has been made.
Nov 15, 09:21 UTC
Start time : 15/11/2023 06:30UTC
Service impact : A degradation was detected on the provider equipment, leading to a deterioration of the connection to the services. Some latency, disruption with the connection, and service degradation will be observed
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Nov 15, 09:16 UTC