Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[FR][VoIP] - SIP configuration update notification

Update - There is the complete list of OVHcloud prefixes, registered at ARCEP https://extranet.arcep.fr/uploads/MAJPORTA.csv : 10021, 10133 , 84025 , 84268 , 90002
Oct 09, 2024 - 08:39 UTC

Update - Half of the update has been completed.
50% of incoming calls are concerned by this update.

Next update 10/10/2024 17H00 UTC
Oct 09, 2024 - 07:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 08, 2024 - 19:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 08/10/2024 19:00 UTC
End time : 10/10/2024 20:00 UTC
Service impact : None
Service improvement : As part of our policy of continuous improvement, we are carrying out maintenance on our carrier SIP.
An individual communication will be sent.

Here is an example of the configuration before and after this maintenance.
Inbound calls routed with the porta prefix 10021 will keep the prefix.
Non ported number and calls routed without prefix will stay as before.

Before :
INVITE sip:+33123456789@IP;user=phone SIP/2.0
To: <tel:+33123456789>

After :
INVITE sip:+3310021123456789@IP;user=phone SIP/2.0
To: <tel:+3310021123456789 >

Thank you for your understanding.
Oct 8, 2024 19:00 - Oct 10, 2024 20:00 UTC

[BHS/GRA][Web Hosting] - Database upgrade maintenance

Update - 99% of all instances are now running MySQL 8.0
Oct 08, 2024 - 15:53 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 08, 2024 - 12:50 UTC

Update - Please find below the details of the database upgrade:

ca001 100.0%
eu001 100.0%
eu002 99.5%
eu004 99.1%
eu007 97.7%
eu008 97.4%
eu009 99.2%
eu010 98.9%
eu011 99.2%
eu013 98.8%
Oct 08, 2024 - 12:49 UTC

Update - 96.789% of all production is now running MySQL 8.0.

The remaining instances present interesting challenges which will be tackled one after another.
Oct 01, 2024 - 15:54 UTC

Update - Second phase
New end time : 31/10/2024 12:00 UTC
Oct 01, 2024 - 13:25 UTC

Update - ca001 100%
eu001 98%
eu002 98%
eu004 96%
eu007 96%
eu008 96%
eu009 96%
eu010 98%
eu011 95%
eu013 96%

Upgrades are paused until 30/09/2024
Sep 26, 2024 - 15:52 UTC

Update - Please find below the details of the database upgrade.

ca001 100%
eu001 89%
eu002 74%
eu004 96%
eu007 78%
eu008 96%
eu009 96%
eu010 98%
eu011 95%
eu013 96%
Sep 24, 2024 - 15:56 UTC

Update - Please find below the details of the database upgrade.

ca001 100%
eu001 89%
eu002 49%
eu004 96%
eu007 78%
eu008 93%
eu009 96%
eu010 98%
eu011 95%
eu013 96%

Upgrades are stopped until 23/09
Sep 19, 2024 - 15:30 UTC

Update - Erratum: Contrary to what was announced in the last update (Upgrades are stopped until 19/09/2024), the upgrades resumed on 16/09/2024 and are still in progress.

Here is the progress per cluster:
ca001: 100%
eu001: 89%
eu002: 29%
eu004: 89%
eu007: 78%
eu008: 37%
eu009: 96%
eu010: 98%
eu011: 95%
eu013: 96%

We apologise for any inconvenience caused.
Sep 18, 2024 - 17:51 UTC

Update - Please find below the details of the database upgrade.

ca001 100%
eu001 89%
eu002 29%
eu007 78%
eu008 28%
eu009 14%
eu010 98%
eu011 94%
eu013 96%

Upgrades are stopped until 19/09
Sep 12, 2024 - 14:59 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 12, 2024 - 00:24 UTC

Update - Please find below the details of the database upgrade.
ca001: 100%
eu001: 87%
eu002: 28%
eu007: 80%
eu008: 30%
eu010: 97%
eu013: 43%

The upgrades are now paused, and will continue on 10/09/2024.
Sep 09, 2024 - 18:41 UTC

Update - Upgrades have been paused this week. They will resume on 09/09/2024.
Sep 05, 2024 - 14:06 UTC

Update - Please find below the details of the database upgrade.
ca001: 100% successfully completed.
eu010: 97% successfully completed.
eu001: 87% successfully completed.
eu007: 80% successfully completed.
eu002: 28% successfully completed.
eu008: 4% successfully completed.

The upgrades are now paused, and will continue on 02/09/2024.
Aug 29, 2024 - 16:54 UTC

Update - Please find below the details of the database upgrade.
ca001: 100% successfully completed.
eu010: 97% successfully completed.
eu007: 35% successfully completed.
eu001: 20% successfully completed.
eu008: 4% successfully completed.
eu002: 1% successfully completed.
Aug 27, 2024 - 13:51 UTC

Update - Upgrades have resumed since 2024-08-12. The clusters being upgraded are eu001 and eu007. We expect to finish both at the end of the next week.
Aug 20, 2024 - 08:31 UTC

Update - We are pleased to inform you that 727 instances are now running on MySQl database.
The upgrades are now paused, and will continue on 12/08/2024.
Jul 25, 2024 - 17:13 UTC

Update - 75 instances are now running MySQL database on Cluster eu010.
The upgrades are now paused for the week-end, and will continue on 22/07/2024.
Jul 18, 2024 - 18:21 UTC

Update - 40 instances are now running MySQL database on cluster eu010
Jul 18, 2024 - 08:38 UTC

Update - 1230 databases are now running MySQL database on cluster eu010.
Jul 11, 2024 - 10:16 UTC

Update - Update : Our teams have updated 120 databases
Jul 10, 2024 - 09:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 2024 - 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases.

This may temporarily affect availability.

Start time : 10/07/2024 08:00 UTC
End time : 30/09/2024 12:00 UTC
Service impact : A 1 minute downtime is expected.
Service improvement : We are going to upgrade MySQL 5.7 to MySQL 8.0
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

The upgrades will occur every Monday, Tuesday, Wednesday and Thursday.
Progress will be posted here.

The maintenance work will be carried out in 2 phases.
The first phase will begin on:
Start time : 10/07/2024 08:00 UTC
End time : 25/07/2024 12:00 UTC

The second phase will begin on:
Start time : 12/08/2024 08:00 UTC
End time : 30/09/2024 12:00 UTC
Progress will be posted here.

Thank you for your understanding.
Jul 10, 2024 08:00 - Sep 30, 2024 12:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Databases || CloudDB GRA Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Identity, Security & Operations || Key Management Service Operational

RBX Operational

SBG Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

Switzerland Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

Billing Operational

Provisioning Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Web Hosting || Databases GRA Under Maintenance

eu001 Operational

eu002 Under Maintenance

eu004 Under Maintenance

eu007 Under Maintenance

eu008 Under Maintenance

eu009 Under Maintenance

eu010 Under Maintenance

eu011 Under Maintenance

eu013 Under Maintenance

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Operational

Cluster001 Operational

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Operational

Cluster021 Operational

Cluster022 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Cluster033 Operational

Cluster060 Operational

Cluster090 Operational

Cluster100 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 10, 2024

No incidents reported today.

Oct 9, 2024

[EU][Collaborative solutions] - MX Plan maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 9, 20:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our MX Plan offer offer.

Start time : 09/10/2024 21:00 UTC
End time : 10/10/2024 00:00 UTC
Service impact : During this maintenance operation, emails will not be accessible for around 5 minutes.
Service improvement : As part of our continuous improvement policy of our MX Plan product, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Oct 9, 15:01 UTC

[GRA7][WebPaaS] - WebPass Maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 9, 18:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebPass offer.

This may temporarily affect availability.

Start time : 09/10/2024 17:00 UTC
End time : 09/10/2024 18:00 UTC
Service impact : At one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHcloud that they will be doing a routine maintenance on OVHCLOUD-FR-1 region to release an underlying software upgrade. All projects and environments will continue to function during the upgrade.

Thank you for your understanding.
Oct 4, 18:21 UTC

Oct 8, 2024

[GRA][WebHosting] - Server16 maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 8, 22:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.

Start time : 08/10/2024 21:00 UTC
End time : 08/10/2024 22:00 UTC
Service impact : The filerz will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the Server16 (Mail server) to keep our infrastructure up-to-date
Oct 3, 18:17 UTC

Oct 7, 2024

[GRA][WebHosting] - Server45 maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 7, 21:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.

Start time : 07/10/2024 21:00 UTC
End time : 07/10/2024 22:00 UTC
Service impact : The filerz will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the Server45 (Mail server) to keep our infrastructure up-to-date
Oct 3, 18:10 UTC

[GRA][MxPlan] - Homez.127

Resolved - Start time : 30/09/2024 11:11 UTC
End time : 04/10/2024 21:39 UTC
Root cause : This incident was due to storage equipment issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 7, 12:59 UTC

Monitoring - Start time : 30/09/2024 11:11 UTC
Service impact : The email services on homez.127 was unreachable.
Root cause : This incident was due to storage equipment issue.
Ongoing actions : Our technical team monitoring this incident.
Oct 1, 08:19 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 30, 12:18 UTC

Investigating - An incident is in progress on our Mx Plan offer.

Please be aware that this is currently affecting the functionality

Here is detail for this incident :

Start time : 30/09/2024 11:11 UTC
Service impact : The email services on homez.127 are unreachable.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Sep 30, 11:33 UTC

[GRA3][Web Hosting] - Cluster024

Resolved - Start time : 07/10/2024 08:55 UTC
End time : 07/10/2024 10:12 UTC
Root cause : Network malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 7, 11:34 UTC

Investigating - An incident is in progress on our Web Hosting offer.

Here is detail for this incident :

Start time : 07/10/2024 08:55 UTC
Service impact : Websites slowness on Cluster024
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 7, 09:20 UTC

[GRA][Web Hosting] - Cluster030 - Cluster028 - Cluster027 - Cluster026

Resolved - Start time : 07/10/2024 07:45 UTC
End time : 07/10/2024 10:12 UTC
Root cause : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 7, 10:11 UTC

Update - A specific fix is in progress.
You can follow more update on the root incident : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j

Update will be post as significant progress is made.
Oct 7, 09:27 UTC

Identified - An incident is in progress on our Web Hosting offer.

Here is detail for this incident :

Start time : 07/10/2024 07:45 UTC
Service impact : Websites slowness on Cluster030 - Cluster028 - Cluster027 - Cluster026
Root cause : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j
Ongoing actions : Our technical teams is working the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 7, 08:19 UTC

[GRA][DNS] - DNS Hosting perturbation

Resolved - Start time : 07/10/2024 07:45 UTC
End time : 07/10/2024 09:58 UTC
Root cause : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 7, 10:02 UTC

Update - DNS in Canada and Tunisia are not impacted.
Oct 7, 08:07 UTC

Identified - An incident is in progress on our DNS offer.

Here is detail for this incident :
Start time : 07/10/2024 07:45 UTC
Service impact : DNS functionality is only available through RBX nodes
Root Cause : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 7, 08:00 UTC

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

[GRA][Web Hosting] - Cluster023 - Filerz102

Resolved - Start time : 04/10/2024 11:16 UTC
End time : 04/10/2024 21:51 UTC
Root cause : It was due to a malfunction on a hardware.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 4, 21:55 UTC

Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Oct 4, 21:11 UTC

Update - We are continuing to work on a fix for this issue.
Oct 4, 18:49 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 4, 15:23 UTC

Investigating - Start time : 04/10/2024 11:16 UTC
Service impact : Websites hosted on Filerz102 are temporarily unreachable
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Oct 4, 11:47 UTC

Oct 3, 2024

[GRA1][Web Hosting] - Cluster020 - Filerz66

Resolved - Start time : 03/10/2024 10:01 UTC
End time : 03/10/2024 10:15 UTC
Service impact : Slowness was observed on some hosted websites on Filerz66
Root cause: Hardware issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 3, 12:16 UTC

Identified - Root cause: Hardware issue
Ongoing actions : Our technical teams are still working on the issue.
Oct 3, 10:40 UTC

Investigating - Start time : 03/10/2024 10:01 UTC
Service impact : Slowness observed on some hosted websites on Filerz66
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Oct 3, 10:09 UTC

[GRA][WebPaaS] - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 07:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web PaaS offer.

Start time : 03/10/2024 06:00 UTC
End time : 03/10/2024 07:00 UTC
Service impact : All projects and environments will continue to function during the upgrade. However, at one point each project will be reallocated resulting in a short interruption
Service improvement : Our partner communicated to OVHcloud that they will be doing a maintenance on OVHCLOUD-FR-1 region to release the latest features, bug fixes and performance updates.

Thank you for your understanding.
Sep 30, 19:22 UTC

Oct 2, 2024

[GRA][Web Hosting] - Cluster007

Resolved - Start time : 02/10/2024 05:10 UTC
End time : 02/10/2024 09:25 UTC
Root cause : This incident was due to network issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 2, 10:31 UTC

Investigating - An incident is in progress on our web hosting offer.

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 02/10/2024 05:10 UTC
Service impact : Websites slowness on cluster007.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 2, 09:23 UTC

Oct 1, 2024

[GRA7][WebPaaS] - Routine accounts maintenance

Completed - The scheduled maintenance has been completed.
Oct 1, 18:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:00 UTC

Scheduled - Start time : 01/10/2024 16:00 UTC
End time : 01/10/2024 18:00 UTC
Service impact : All projects and environments will continue to function during the upgrade. Our partner will be performing a routine maintenance to optimize performance service on Accounts. This maintenance is expected to impact performance for Accounts services, including the Console, User Accounting, Provisioning and Billing, although, services will remain available at all times.
Service improvement : Our partner communicated to OVHCloud that they will be doing a routine maintenance on account service. This maintenance is expected to not have impact on the projects: no downtime, no performance issue are expected.
Oct 1, 10:58 UTC

Sep 30, 2024

[GRA2][Web Hosting] - Cluster003 - Filerz892

Resolved - Start time : 30/09/2024 08:15 UTC
End time : 30/09/2024 09:10 UTC
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 30, 09:53 UTC

Update - The situation regarding this filerz tends to improve.
Sep 30, 08:47 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 30, 08:44 UTC

Investigating - An incident is in progress on our WebHosting offer.

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 30/09/2024 08:15 UTC
Service impact : Slowness is observerd on some hosted websites on Filerz892
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 30, 08:43 UTC

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

[GRA2][Web Hosting] - Cluster003 - Cluster027 - Filerz855 - Filerz265

Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 27/09/2024 08:47 UTC
End time : 27/09/2024 14:30 UTC
Sep 27, 18:47 UTC

Monitoring - We are pleased to inform you that the issue has been resolved and there are no longer any latency issues.
The fix will be monitored for a few hours to ensure that it continues to function correctly.
Sep 27, 15:26 UTC

Investigating - An incident is in progress on our Web Hosting offer.

Here is detail for this incident :

Start time : 27/09/2024 08:47 UTC
Service impact : Websites slowness on filerz855 and Filerz265
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 27, 08:51 UTC

[GRA2][Web Hosting] - Cluster003 - Filerz859 - 856 - 858 - 916 - 857 - 915

Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 27/09/2024 11:53 UTC
End time : 27/09/2024 14:30 UTC

We thank you for your understanding and patience throughout this incident
Sep 27, 18:42 UTC

Monitoring - We are pleased to inform you that the issue has been resolved and there are no longer any latency issues. The fix will be monitored for a few hours to ensure that it continues to function correctly.
Sep 27, 15:26 UTC

Update - Following an investigation, we have also identified latencies on the cluster030 and cluster028.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 27, 14:25 UTC

Investigating - An incident is in progress on our Web Hosting offer.

Here is detail for this incident :

Start time : 27/09/2024 11:53 UTC
Service impact : Websites slowness on 856 - 858 - 916 - 857 - 915
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 27, 11:57 UTC

[Globall][Web Cloud] - DNS Hosting

Resolved - Start time : 26/09/2024 20:12 UTC
End time : 27/09/2024 08:31 UTC
Root cause : Network malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 27, 12:41 UTC

Investigating - An incident is in progress on our Web Cloud offer.

Here is detail for this incident :

Start time : 26/09/2024 20:12 UTC
Service impact : Latencies on zone records update
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 27, 10:33 UTC

[EU/GRA][Web Hosting] - Web Hosting maintenance notification

Completed - The scheduled maintenance has been completed.
Sep 27, 09:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

Start time : 16/09/2024 06:00 UTC
End time : 27/09/2024 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be performing a Web Hosting maintenance.

Thank you for your understanding.
Sep 13, 13:39 UTC

Sep 26, 2024

[RBX8][Collaborative solutions] - MX Plan mailbox access incident notification

Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 26/09/2024 08:20 UTC
End time : 26/09/2024 15:22 UTC
Root cause : Incident due to disjunction.

We thank you for your understanding and patience throughout this incident
Sep 26, 17:05 UTC

Identified - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding.
Sep 26, 14:54 UTC

Investigating - Ongoing actions : Since 08:55 UTC, some customers are unable to access their mailboxes.
No mail lost during the incident.
However, a delay to receive mails by impacted customers is being observed.
Ongoing actions : Our technical teams are currently working on the incident.
We apologize for the inconvenience and thank you for your understanding.
Sep 26, 09:07 UTC

Monitoring - Ongoing actions : No more impact is being observed since 08:46 UTC.
Customers are able to access their mailboxes again and no delay to receive mails is observed anymore.
Our teams are currently monitoring the situation.
Sep 26, 08:54 UTC

Investigating - Start time : 26/09/2024 08:20 UTC
Service impact : Some customers are unable to access their mailboxes.
No mail lost during the incident.
However, a delay to receive mails by impacted customers is being observed.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Sep 26, 08:47 UTC