Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[EU/GRA][Web Hosting] - Web Hosting maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 2024 - 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

Start time : 16/09/2024 06:00 UTC
End time : 27/09/2024 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be performing a Web Hosting maintenance.

Thank you for your understanding.
Sep 16, 2024 06:00 - Sep 27, 2024 14:00 UTC

[BHS/GRA][Web Hosting] - Database upgrade maintenance

Update - Please find below the details of the database upgrade.

ca001 100%
eu001 89%
eu002 29%
eu007 78%
eu008 28%
eu009 14%
eu010 98%
eu011 94%
eu013 96%

Upgrades are stopped until 19/09
Sep 12, 2024 - 14:59 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 12, 2024 - 00:24 UTC

Update - Please find below the details of the database upgrade.
ca001: 100%
eu001: 87%
eu002: 28%
eu007: 80%
eu008: 30%
eu010: 97%
eu013: 43%

The upgrades are now paused, and will continue on 10/09/2024.
Sep 09, 2024 - 18:41 UTC

Update - Upgrades have been paused this week. They will resume on 09/09/2024.
Sep 05, 2024 - 14:06 UTC

Update - Please find below the details of the database upgrade.
ca001: 100% successfully completed.
eu010: 97% successfully completed.
eu001: 87% successfully completed.
eu007: 80% successfully completed.
eu002: 28% successfully completed.
eu008: 4% successfully completed.

The upgrades are now paused, and will continue on 02/09/2024.
Aug 29, 2024 - 16:54 UTC

Update - Please find below the details of the database upgrade.
ca001: 100% successfully completed.
eu010: 97% successfully completed.
eu007: 35% successfully completed.
eu001: 20% successfully completed.
eu008: 4% successfully completed.
eu002: 1% successfully completed.
Aug 27, 2024 - 13:51 UTC

Update - Upgrades have resumed since 2024-08-12. The clusters being upgraded are eu001 and eu007. We expect to finish both at the end of the next week.
Aug 20, 2024 - 08:31 UTC

Update - We are pleased to inform you that 727 instances are now running on MySQl database.
The upgrades are now paused, and will continue on 12/08/2024.
Jul 25, 2024 - 17:13 UTC

Update - 75 instances are now running MySQL database on Cluster eu010.
The upgrades are now paused for the week-end, and will continue on 22/07/2024.
Jul 18, 2024 - 18:21 UTC

Update - 40 instances are now running MySQL database on cluster eu010
Jul 18, 2024 - 08:38 UTC

Update - 1230 databases are now running MySQL database on cluster eu010.
Jul 11, 2024 - 10:16 UTC

Update - Update : Our teams have updated 120 databases
Jul 10, 2024 - 09:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 2024 - 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases.

This may temporarily affect availability.

Start time : 10/07/2024 08:00 UTC
End time : 30/09/2024 12:00 UTC
Service impact : A 1 minute downtime is expected.
Service improvement : We are going to upgrade MySQL 5.7 to MySQL 8.0
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

The upgrades will occur every Monday, Tuesday, Wednesday and Thursday.
Progress will be posted here.

The maintenance work will be carried out in 2 phases.
The first phase will begin on:
Start time : 10/07/2024 08:00 UTC
End time : 25/07/2024 12:00 UTC

The second phase will begin on:
Start time : 12/08/2024 08:00 UTC
End time : 30/09/2024 12:00 UTC
Progress will be posted here.

Thank you for your understanding.
Jul 10, 2024 08:00 - Sep 30, 2024 12:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Databases || CloudDB GRA Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Identity, Security & Operations || Key Management Service Operational

RBX Operational

SBG Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

Switzerland Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

Billing Operational

Provisioning Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

Web Hosting || Databases BHS Under Maintenance

ca001 Under Maintenance

Web Hosting || Databases GRA Under Maintenance

eu001 Under Maintenance

eu002 Under Maintenance

eu004 Under Maintenance

eu007 Under Maintenance

eu008 Under Maintenance

eu009 Under Maintenance

eu010 Under Maintenance

eu011 Under Maintenance

eu013 Under Maintenance

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Operational

Cluster001 Operational

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Operational

Cluster021 Operational

Cluster022 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Cluster033 Operational

Cluster060 Operational

Cluster090 Operational

Cluster100 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 16, 2024

Unresolved incident: [EU/GRA][Web Hosting] - Web Hosting maintenance notification.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

[GRA1][Web Hosting] - Cluster026

Resolved - Start time : 14/09/2024 16:14 UTC
End time : 14/09/2024 17:33 UTC
Root cause : this incident was due to network malfunction.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 14, 18:08 UTC

Monitoring - Start time : 14/09/2024 16:14 UTC
Root cause : this incident was due to network malfunction.
Ongoing actions : Our technical teams are monitoring this incident.
Update will be posted as significant progress is made.
Sep 14, 17:33 UTC

Investigating - An incident is in progress on our web hosting offer.

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 14/09/2024 16:14 UTC
Service impact : Websites slowness on cluster026.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 14, 16:35 UTC

[GRA][MXPlan] - Filerz20 incident notification

Resolved - Start time : 13/09/2024 23:30 UTC
End time : 14/09/2024 05:20 UTC
Root cause : Hardware issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Sep 14, 05:25 UTC

Identified - Our teams had to replace hardware on the server. They are finishing reconfiguring the new hardware, before returning the service to you.
Sep 14, 03:10 UTC

Update - We are continuing to investigate this issue.
Sep 14, 00:13 UTC

Update - We are continuing to investigate this issue.
Sep 14, 00:12 UTC

Update - We are continuing to investigate this issue.
Sep 14, 00:06 UTC

Investigating - An incident is in progress on our MXPlan offer.

Here is detail for this incident :

Start time : 13/09/2024 23:30 UTC
Service impact : Mail service for Filerz20 is temporarily unavailable.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of progress and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Sep 13, 23:45 UTC

Sep 13, 2024

[GLOBAL][Collaborative solutions] - EmailPro3 incident notification

Resolved - Start time : 13/09/2024 07:40 UTC
End time : 13/09/2024 08:09 UTC
Service impact : EmailPro3 mailboxes were temporarily inaccessible
Root cause : A load Balancer issue caused the incident.
A restart of a component was needed to fix the incident.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Sep 13, 08:19 UTC

Investigating - Start time : 13/09/2024 07:40 UTC
Service impact : EmailPro3 mailboxes are temporarily inaccessible
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Sep 13, 08:07 UTC

Sep 12, 2024

[GRA1][Web Hosting] - Cluster031 - server1764

Completed - The scheduled maintenance has been completed.
Sep 12, 23:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 UTC

Scheduled - Start time : 12/02/2024 23:00 UTC
End time : 13/02/2024 01:00 UTC
Service impact : Server1764 will be unavailable during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, we need to replace hardware components on Server1764.
Sep 12, 16:50 UTC

[RBX][Collaborative solutions] - MX Plan maintenance notification

Completed - The scheduled maintenance has been completed.
Sep 12, 08:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:57 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our MX Plan offer.

Start time : 11/09/2024 19:00 UTC
End time : 12/09/2024 08:00 UTC
Service impact : During this maintenance operation, emails will not be accessible for around 20 minutes per mail-store. .
Service improvement : As part of our continuous improvement policy of our MX Plan product, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Sep 11, 01:56 UTC

[GRA][WebPaaS] - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Sep 12, 06:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web PaaS offer.

Start time : 12/09/2024 05:00 UTC
End time : 12/09/2024 06:00 UTC
Service impact : All projects and environments will continue to function during the upgrade. However, at one point each project will be reallocated resulting in a short interruption
Service improvement : Our partner communicated to OVHcloud that they will be doing a maintenance on OVHCLOUD-FR-1 region to release the latest features, bug fixes and performance updates.

Thank you for your understanding.
Sep 11, 19:36 UTC

[GRA2][Web Hosting] - Cluster001 - Filerz246

Completed - The scheduled maintenance has been completed.
Sep 12, 00:49 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 12, 00:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 11/09/2024 22:00 UTC
End time : 11/09/2024 23:30 UTC
Service impact : Filerz246 will be temporarily unavailable for 60 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for Filerz246.

Thank you for your understanding.
Sep 6, 18:29 UTC

[GRA2][Web Hosting] - Cluster001 - Filerz160

Completed - The scheduled maintenance has been completed.
Sep 12, 00:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 11/09/2024 23:00 UTC
End time : 12/09/2024 00:30 UTC
Service impact : Filerz160 will be temporarily unavailable for 60 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for Filerz160.

Thank you for your understanding.
Sep 6, 18:33 UTC

Sep 11, 2024

[GRA1][Web Hosting] - Cluster001 - Filerz1720

Completed - The scheduled maintenance has been completed.
Sep 11, 22:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 11/09/2024 21:00 UTC
End time : 11/09/2024 22:30 UTC
Service impact : Filerz1720 will be temporarily unavailable for 60 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for Filerz1720.

Thank you for your understanding.
Sep 6, 18:25 UTC

[GRA][Web Hosting] - Cluster030 - Filerz1035

Resolved - We would like to inform you that the incident has now been resolved and the situation is back to normal.

Start Time : 10/09/2024 16:35 UTC
End Time : 10/09/2024 19:09 UTC

We thank you for your understanding and patience throughout this incident.
Sep 11, 02:03 UTC

Investigating - An incident is in progress on our Web Hosting offer.

Here is detail for this incident :

Start time : 10/09/2024 16:35 UTC
Service impact : Websites slowness on Filerz1035
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 10, 17:28 UTC

[GRA1][Web Hosting] - Cluster031 - filerz1597

Completed - The scheduled maintenance has been completed.
Sep 11, 01:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 UTC

Scheduled - Start time : 10/09/2024 23:00 UTC
End time : 11/09/2024 01:00 UTC
Service impact : Server1764 will be unavailable during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, we need to replace hardware components on filerz1597.
Sep 10, 07:24 UTC

Sep 10, 2024

[GRA1][Web Hosting] - Cluster001 - Filerz1721

Completed - The scheduled maintenance has been completed.
Sep 10, 23:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 10/09/2024 23:00 UTC
End time : 11/09/2024 00:30 UTC
Service impact : Filerz1721 will be temporarily unavailable for 60 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for Filerz1721.

Thank you for your understanding.
Sep 6, 18:23 UTC

[GRA1][Web Hosting] - Cluster001 - Filerz1725

Completed - The scheduled maintenance has been completed.
Sep 10, 23:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 10/09/2024 21:00 UTC
End time : 10/09/2024 22:30 UTC
Service impact : Filerz1725 will be temporarily unavailable for 60 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for Filerz1725.

Thank you for your understanding.
Sep 6, 17:22 UTC

[GRA1][Web Hosting] - Cluster001 - Filerz1724

Completed - The scheduled maintenance has been completed.
Sep 10, 23:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 10/09/2024 22:00 UTC
End time : 10/09/2024 23:30 UTC
Service impact : Filerz1724 will be temporarily unavailable for 60 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for Filerz1724.

Thank you for your understanding.
Sep 6, 18:18 UTC

[RBX][MXPlan] - mailbox unavailable

Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 10/09/2024 11:24 UTC
End time : 10/09/2024 20:55 UTC
Root cause : Incident due to electrical disjunction

If you have any issue you can contact our support team

We apologize for the inconvenience and we thank you for your understanding and patience throughout this incident.
Sep 10, 21:05 UTC

Monitoring - Impacted services are operational anew.
We are monitoring the situation for the time being.
Sep 10, 19:57 UTC

Investigating - An incident is in progress on our MX Plan offer.

Here is detail for this incident :

Start time : 10/09/2024 11:24 UTC
Service impact : Some mailbox are unavailable.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Incident linked to this incident https://network.status-ovhcloud.com/incidents/8mq79l7wcx8p

We apologize for the inconvenience and thank you for your understanding.
Sep 10, 12:25 UTC

[GRA2][Web Hosting] - Cluster007 - Filerz347

Resolved - Start Time : 10/09/2024 07:20 UTC
End Time : 10/09/2024 07:45 UTC
Root cause : Incident due to saturation of storage equipment.

We would like to inform you that the incident has now been resolved and the situation is back to normal.
Sep 10, 09:17 UTC

Investigating - An incident is in progress on our Web Hosting offer.

Please be aware that this is currently affecting the Latency.

Here is detail for this incident :

Start time : 10/09/2024 07:20 UTC
Service impact : Websites slowness on filerz347
Ongoing actions : Our technical teams are investigating the issue.

Update will be posted as significant progress is made.

We apologize for the inconvenience and thank you for your understanding.
Sep 10, 07:37 UTC

[GRA1][Web Hosting] - Cluster001 - Filerz1722

Completed - The scheduled maintenance has been completed.
Sep 10, 00:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 09/09/2024 23:00 UTC
End time : 10/09/2024 00:30 UTC
Service impact : Filerz1722 will be temporarily unavailable for 60 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for Filerz1722.

Thank you for your understanding.
Sep 6, 17:18 UTC

Sep 9, 2024

[GRA1][Web Hosting] - Cluster001 - Filerz1786

Completed - The scheduled maintenance has been completed.
Sep 9, 23:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 09/09/2024 22:00 UTC
End time : 09/09/2024 23:30 UTC
Service impact : Filerz1786 will be temporarily unavailable for 60 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for Filerz1786.

Thank you for your understanding.
Sep 6, 17:13 UTC

[GRA2][Web Hosting] - Cluster001 - Filerz1803

Completed - The scheduled maintenance has been completed.
Sep 9, 23:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 09/09/2024 21:00 UTC
End time : 09/09/2024 22:30 UTC
Service impact : Filerz1803 will be temporarily unavailable for 60 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for Filerz1803.

Thank you for your understanding.
Sep 6, 17:10 UTC

[GRA][Web Hosting] - Clusters026

Resolved - Start time : 09/09/2024 15:41 UTC
End time : 09/09/2024 15:55 UTC
Root cause : https://bare-metal-servers.status-ovhcloud.com/incidents/4qxn6vd712jv
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 9, 16:01 UTC

Investigating - Start time : 09/09/2024 15:41 UTC
Service impact : Following a network incident, mail sending from web hostings on cluster026 will be delayed.
Root cause : https://bare-metal-servers.status-ovhcloud.com/incidents/4qxn6vd712jv
Ongoing actions : Our technical teams are fixing this problem.
Update will be posted as significant progress is made.
Sep 9, 15:47 UTC

[GRA][Web Hosting] - Web Hosting maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 12:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:00 UTC

Scheduled - Start time : 09/09/2024 06:00 UTC
End time : 13/09/2024 14:00 UTC
Service impact : Disturbances may be experienced on the web hosting infrastructure.
Service improvement : We are going to carry out a maintenance of the web hosting on the above mentioned dates.
Sep 6, 11:36 UTC

Sep 8, 2024

[EU][Collaborative solutions] - MXPlan Exchange migration

Completed - The scheduled maintenance has been completed.
Sep 8, 11:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:15 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 26/07/2024 10:15 UTC
End time : 08/09/2024 10:20 UTC
Service impact : Small downtime is expected during the night
Service improvement : The purpose of this operation is to migrate mailboxes to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Jul 19, 21:07 UTC

Sep 7, 2024

No incidents reported.

Sep 6, 2024

[GRA][MXPLAN] - Filerz16 incident notification

Resolved - We would like to inform you that the incident has now been resolved and the situation is back to normal.

Start Time : 05/09/2024 22:55 UTC
End Time : 06/09/2024 05:53 UTC
Root cause : Incident due to a hardware issue.
Sep 6, 08:25 UTC

Identified - An incident is in progress on our public cloud offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 06/09/2024 22:55 UTC
Service impact : Mail service for Filerz16 is temporarily unavailable.
Root cause : Hardware issue.
Ongoing actions : Our technical teams are working on the issue.
Update will be post as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 5, 23:17 UTC

[EU][Collaborative solutions] - EmailPro incident notification

Resolved - Start Time : 05/09/2024 18:13 UTC
End Time : 06/09/2024 02:30 UTC
Root cause : This incident was due to software issue.

We would like to inform you that the incident has now been resolved and the situation is back to normal.
Sep 6, 02:36 UTC

Identified - Our technical teams identified the cause of the incident and are currently working to solve the issue.
Sep 5, 20:45 UTC

Investigating - Start time : 05/09/2024 18:13 UTC
Service impact : Some customers can't access their EmailPro account
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Sep 5, 18:54 UTC

[GRA3][WebHosting] - Cluster001 - server1822

Completed - The scheduled maintenance has been completed.
Sep 6, 00:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer

This may temporarily affect availability.

Start time : 05/09/2024 23:00 UTC
End time : 06/09/2024 00:30 UTC
Service impact : The filerz will have a downtime of 60 minutes during the migration.
Service improvement : We are going to update the server below (Mail-hosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Aug 30, 20:35 UTC

Sep 5, 2024

[GRA3][WebHosting] - Cluster001 - server1819

Completed - The scheduled maintenance has been completed.
Sep 5, 22:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer

This may temporarily affect availability.

Start time : 05/09/2024 22:00 UTC
End time : 05/09/2024 23:30 UTC
Service impact : The filerz will have a downtime of 60 minutes during the migration.
Service improvement : We are going to update the server below (Mail-hosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Aug 30, 20:26 UTC

[GRA3][WebHosting] - Cluster001 - server1818

Completed - The scheduled maintenance has been completed.
Sep 5, 21:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer

This may temporarily affect availability.

Start time : 05/09/2024 21:00 UTC
End time : 05/09/2024 22:30 UTC
Service impact : The filerz will have a downtime of 60 minutes during the migration.
Service improvement : We are going to update the server below (Mail-hosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Aug 30, 19:12 UTC

[GRA3][WebHosting] - Cluster001 - server1816

Completed - The scheduled maintenance has been completed.
Sep 5, 00:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer

This may temporarily affect availability.

Start time : 04/09/2024 23:00 UTC
End time : 05/09/2024 00:30 UTC
Service impact : The filerz will have a downtime of 60 minutes during the migration.
Service improvement : We are going to update the server below (Mail-hosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Aug 30, 19:44 UTC

Sep 4, 2024

[GRA1][WebHosting] - Cluster001 - server1785

Completed - The scheduled maintenance has been completed.
Sep 4, 23:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer

This may temporarily affect availability.

Start time : 04/09/2024 21:00 UTC
End time : 04/09/2024 22:30 UTC
Service impact : The filerz will have a downtime of 60 minutes during the migration.
Service improvement : We are going to update the server below (Mail-hosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Aug 30, 20:05 UTC

[GRA1][WebHosting] - Cluster001/Filerz1823

Completed - The scheduled maintenance has been completed.
Sep 4, 23:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:27 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 22:27 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Mxplan offer.

Start time : 04/09/2024 22:00 UTC
End time : 04/09/2024 23:30 UTC
Service impact : The filerz will have a downtime of 60min during the migration.
Service improvement : We are going to update the following filerz (Mail-hosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Sep 4, 22:24 UTC

[RBX/GRA][Collaborative solutions] - EmailPro maintenance notification

Completed - The scheduled maintenance has been completed.
Sep 4, 21:10 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 4, 20:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:10 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our EmailPro offer.

Start time : 04/09/2024 20:00 UTC
End time : 04/09/2024 21:00 UTC
Service impact : During this maintenance operation, emails will not be accessible for around 10 minutes.
Service improvement : As part of our continuous improvement policy of our EmailPro product, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Sep 4, 20:08 UTC

[GRA][Web Hosting] - Cluster006 - Filerz729

Resolved - Start Time : 03/09/2024 18:26 UTC
End Time : 03/09/2024 18:51 UTC
Service impact : Websites were unreachable on filerz729.
Root cause : This incident was due to software issue.

We would like to inform you that the incident has now been resolved and the situation is back to normal.
Sep 4, 15:02 UTC

Sep 3, 2024

[GRA1][WebHosting] - Cluster001 - server1804

Completed - The scheduled maintenance has been completed.
Sep 3, 23:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer

This may temporarily affect availability.

Start time : 03/09/2024 23:00 UTC
End time : 04/09/2024 00:30 UTC
Service impact : The filerz will have a downtime of 60 minutes during the migration.
Service improvement : We are going to update the server below (Mail-hosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Aug 30, 20:10 UTC

[GRA3][WebHosting] - Cluster001 - server1817

Completed - The scheduled maintenance has been completed.
Sep 3, 22:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer

This may temporarily affect availability.

Start time : 03/09/2024 22:00 UTC
End time : 03/09/2024 23:30 UTC
Service impact : The filerz will have a downtime of 60 minutes during the migration.
Service improvement : We are going to update the server below (Mail-hosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Aug 30, 20:12 UTC

[GRA1][WebHosting] - Cluster001 - server1806

Completed - The scheduled maintenance has been completed.
Sep 3, 21:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer

This may temporarily affect availability.

Start time : 03/09/2024 21:00 UTC
End time : 03/09/2024 22:30 UTC
Service impact : The filerz will have a downtime of 60 minutes during the migration.
Service improvement : We are going to update the server below (Mail-hosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Aug 30, 20:15 UTC

Sep 2, 2024

[GRA/SBG][OverTheBox] - Service Network Instability

Resolved - Start Time : 02/09/2024 04:00 UTC
End Time : 02/09/2024 12:00 UTC
Service statusSome customers faced difficulties in connecting to their service.
Root cause : It was due to a disruption on the network.
We would like to inform you that the incident has now been resolved and the situation is back to normal.
Sep 2, 12:20 UTC

[EU][Web Cloud] - Outlook Web Access mailbox migration

Completed - The scheduled maintenance has been completed.
Sep 2, 07:42 UTC

Update - Please note the new end time for this maintenance :
End time : 02/09/2024 16:15 UTC
Aug 30, 18:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:10 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 04:46 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 08/04/2024 16:10 UTC
End time : 30/08/2024 16:15 UTC
Service impact : Service interruption is expected for a few minutes to a few hours
Service improvement : The purpose of this operation is to migrate MXPLAN mailboxes under Outlook Web Access (OWA) to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Mar 28, 00:43 UTC