Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[BHS/GRA][Web Hosting] - OVHcloud Web Statistics

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 03, 2023 - 08:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 2023 - 15:00 UTC

Scheduled - Start time : 24/04/2023 15:00 UTC
End time : 24/07/2023 15:00 UTC
Service impact : None
Service improvement : As part of our product lifecycle management, we have decided to end the access of its predecessor: Urchin statistics collection service. It won't be available from Monday 24 april 2023.
Since 2021, we have made available our new tool to display your website statistics, called OVHcloud Web Statistics which can be accessed with your hosting logs.
Documentation about OVHcloud Web Statistics: https://docs.ovh.com/us/en/hosting/shared_view_my_websites_logs_and_statistics/ .

Please note that this maintenance only covers Webhosting statistics before February 2020.
Statistics after February 2020 are available in Owstats.
Logs collection and Daily statistics aren't in the scope of the maintenance.

Timeline :
Monday 24 April 2023: Closing of the service accessibility
Monday 24 April 2023: End of Support, Shutdown of the service
Monday 24 July 2023: Data deletion

We will update this task during the proposed timeline.

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Databases || CloudDB GRA Operational

eu001 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

OverTheBox || OverTheBox Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu003 Operational

eu004 Operational

eu005 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Operational

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Operational

Cluster021 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[GRA][Webhosting] - Filerz36 Jun 6, 2023 21:00-22:00 UTC

Start time : 06/06/2023 21:00 UTC
End time : 06/06/2023 22:00 UTC
Service impact : Filerz36 will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the Filerz36 (webhosting server) to keep our infrastructure up-to-date.
Posted on May 31, 2023 - 05:21 UTC

[GRA][WebHosting] - Cluster014 - Storage migration Jun 7, 2023 08:00-14:00 UTC

Start time : 07/06/2023 08:00 UTC
End time : 07/06/2023 14:00 UTC
Service impact : 30 minutes of downtime per filerz
Service improvement : As part of our continuous improvement policy, some storage services are migrated to an newer infrastructure.
Posted on May 31, 2023 - 20:50 UTC

[GRA][WebHosting] - Cluster006 - Storage migration Jun 7, 2023 08:00-14:00 UTC

[GRA][Webhosting] - Filerz477 Jun 7, 2023 21:00-22:00 UTC

Start time : 07/06/2023 21:00 UTC
End time : 07/06/2023 22:00 UTC
Service impact : Filerz477 will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the Filerz477 (webhosting server) to keep our infrastructure up-to-date.
Posted on May 31, 2023 - 05:29 UTC

[GRA][WebHosting] - Cluster003 - Filerz890 Jun 8, 2023 21:00-22:00 UTC

Start time : 08/06/2023 21:00 UTC
End time : 08/06/2023 22:00 UTC
Service impact : 30 minutes of downtime per filerz
Service improvement : As part of our continuous improvement policy, we are migrating the filerz890 (webhosting server) to keep our infrastructure up-to-date.
Posted on May 31, 2023 - 21:06 UTC

Past Incidents

Jun 6, 2023

[GRA] [Loadbalancer] - cluster017 - cluster023 - cluster020 - cluster010 - cluster026

Completed - The scheduled maintenance has been completed.
Jun 6, 10:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 09:31 UTC

Scheduled - Start time : : 6/06/2023 09:30 UTC
End time : : 6/06/2023 12:30 UTC
Service impact : : Some latency will be observed.
Related Maintenance : : https://network.status-ovhcloud.com/incidents/nb95q7tv8373
Service improvement : : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software.
This update will be deployed for cluster017 - cluster023 - cluster020 - cluster010 - cluster026 in GRA
Jun 1, 15:46 UTC

Jun 5, 2023

[GRA][Databases] - Web Cloud Databases migrations

Completed - The scheduled maintenance has been completed.
Jun 5, 21:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 00:01 UTC

Scheduled - Start time : 31/05/2023 00:00 UTC
End time : 07/06/2023 00:00 UTC
Service impact : During this operation, our customers may experience an unavailability of 3 minutes
Service improvement : Within the framework of the continuous improvement of our services, we carry out an operation of migration of the SharedSQL instances from eu002 to eu001. Please note that the current maintenance can take place 24/24.
May 29, 13:52 UTC

[GRA7][WebPaaS] - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Jun 5, 20:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 19:00 UTC

Scheduled - Start time : 05/06/2023 19:00 UTC
End time : 05/06/2023 20:00 UTC
Service impact : At one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing a infrastructure maintenance on OVHCLOUD-FR-1 region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade except at one point.
May 31, 21:34 UTC

[GRA3][Webhosting] - Cluster030 - Filerz1562

Resolved - Start Time : 05/06/2023 06:45 UTC
End Time : 05/06/2023 07:45 UTC
Root cause : Device incident.
Our technical teams resolved the issue. All impacted services are now operational.
Jun 5, 08:04 UTC

Investigating - Start time : 05/06/2023 06:45 UTC
Service impact : Websites slowness on Filerz1562
Ongoing actions : Our technical teams are investigating on this issue.
Update will be post as significant progress is made.
Jun 5, 06:50 UTC

Jun 4, 2023

No incidents reported.

Jun 3, 2023

Unresolved incident: [BHS/GRA][Web Hosting] - OVHcloud Web Statistics.

Jun 2, 2023

[GRA][Web Hosting] - Data Migration - Filerz867

Completed - The scheduled maintenance has been completed.
Jun 2, 09:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:00 UTC

Scheduled - Start time : 01/06/2023 21:00 UTC
End time : 02/06/2023 22:00 UTC
Service impact : Unavailability of the Filerz867 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the Filerz867 to keep our infrastructure up-to-date.
May 24, 21:48 UTC

[GRA7][WebPaaS] - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Jun 2, 04:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 18:00 UTC

Scheduled - Start time : 01/06/2023 18:00 UTC
End time : 01/06/2023 23:00 UTC
Service impact : At one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing a infrastructure maintenance on OVHCLOUD-FR-1 region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade except at one point.
May 30, 20:41 UTC

Jun 1, 2023

[GRA2][Webhosting] - Web Hosting Load Balancer upgrade

Completed - The scheduled maintenance has been completed.
Jun 1, 09:06 UTC

Scheduled - Start time : 01/06/2023 09:30 UTC
End time : 01/06/2023 12:30 UTC
Service impact : None
As we will be working on this Maintenance, webhosting could be impacted.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for our load balancer related to Web Hosting services.
May 31, 10:12 UTC

[GRA][Web Hosting] - Data Migration - filerz69

Completed - The scheduled maintenance has been completed.
Jun 1, 00:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:02 UTC

Scheduled - Start time : 31/05/2023 21:00 UTC
End time : 31/05/2023 22:00 UTC
Service impact : Unavailability of the filerz69 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz69 to keep our infrastructure up-to-date.
May 24, 20:52 UTC

May 31, 2023

[BHS][Web Cloud] - Overall data center in BHS

Resolved - Start Time : 01/06/2023 23:10 UTC
End Time : 01/06/2023 23:23 UTC
Service impact: Most of the products in the BHS data center were impacted.
Please find below the affected subnet :
142.44.128.0/17
167.114.128.0/18
192.99.0.0/16
198.245.48.0/20
198.27.64.0/18
15.235.0.0/17
51.79.0.0/17
51.161.0.0/17
51.222.0.0/16
54.39.0.0/16
66.70.128.0/17
142.4.192.0/19
144.217.0.0/16
149.56.0.0/16
158.69.0.0/16
167.114.0.0/17
167.114.192.0/19
192.95.0.0/18
198.27.64.0/18
198.50.128.0/17
198.100.144.0/20
216.180.136.0/24
2001:41d0:0:50::c:2000/117
2605:940:710::/44
Our technical teams resolved the issue. All impacted services are now operational.
May 31, 22:00 UTC

[GRA][WebHosting] - Service Migration

Completed - The scheduled maintenance has been completed.
May 31, 08:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:00 UTC

Scheduled - Start time : 31/05/2023 8:00 UTC
End time : 31/05/2023 11:00 UTC
Service impact : Approximately 30 minutes of downtime per filerz.
Service improvement : Migrate Weblogs data and service from one Weblog to another one.
May 19, 08:05 UTC

May 30, 2023

[GRA][Whebhosting] - Filerz 148

Completed - The scheduled maintenance has been completed.
May 30, 21:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 21:00 UTC

Scheduled - Start time : 30/05/2023 21:00 UTC
End time : 30/05/2023 22:00 UTC
Service impact : Each filerz will have a downtime of 30min during the migration
Service improvement : We are going to migrate the Filerz 148 (webhosting server) to keep our infrastructure up-to-date
May 24, 12:50 UTC

[GRA7][WebPaaS] - Routine Maintenance

Completed - The maintenance wont be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
May 30, 20:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 18:00 UTC

Scheduled - Start time : 30/05/2023 18:00 UTC
End time : 30/05/2023 23:00 UTC
Service Impact : Integrations and webhooks may fail and increased deployment time may be noticed during the maintenance. Also, a short interruption might be observed.
Service improvement : Our partner will perform a maintenance in the GRA7 region to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade.
May 17, 03:07 UTC

[GRA][Web Hosting] - Cluster011 - Filerz922

Completed - The scheduled maintenance has been completed.
May 30, 14:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:00 UTC

Scheduled - Start time : 30/05/2023 08:00 UTC
End time : 30/05/2023 14:00 UTC
Service impact : 30 minutes of downtime on this Filerz922.
Service improvement : Our teams will migrate Filerz810 weblogs to filerz922.
May 25, 02:21 UTC

[BHS] [Web Hosting] - Cluster 051

Completed - Start time : 30/05/2023 09:30 UTC
End time : 30/05/2023 12:30 UTC
Service impact : Some latency will be observed.
Related Maintenance : Maintenance link
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software.
This update will be deployed for Cluster051 in BHS.
May 30, 12:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:31 UTC

Scheduled - Start time : 30/05/2023 09:30 UTC
End time : 30/05/2023 12:30 UTC
Service impact : Some latency will be observed.
Related Maintenance : Maintenance link
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software.
This update will be deployed for Cluster051 in BHS.
May 26, 08:27 UTC

[GRA][Web Hosting] - Cluster002 - Filerz811

Completed - Start time : 30/05/2023 08:00 UTC
End time : 30/05/2023 11:00 UTC
Service impact : 30 minutes of downtime per Filerz.
Service improvement : Our teams will migrate Filerz811 weblogs to Filerz1991
May 30, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:00 UTC

Scheduled - Start time : 30/05/2023 08:00 UTC
End time : 30/05/2023 11:00 UTC
Service impact : 30 minutes of downtime per Filerz.
Service improvement : Our teams will migrate Filerz811 weblogs to Filerz1991
May 16, 22:12 UTC

[GRA1] [Web Hosting] - cluster012 - cluster014 - cluster021 - cluster029 - cluster002

Completed - Start time : 30/05/2023 09:30 UTC
End time : 30/05/2023 10:00 UTC
Service impact : Some latency will be observed.
Related Maintenance : Maintenance link
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software. This update will be deployed for cluster012 - cluster014 - cluster021 - cluster029 - cluster002
May 30, 10:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:31 UTC

Scheduled - Start time : 30/05/2023 09:30 UTC
End time : 30/05/2023 12:30 UTC
Service impact : Some latency will be observed.
Related Maintenance : Maintenance link
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software. This update will be deployed for cluster012 - cluster014 - cluster021 - cluster029 - cluster002
May 26, 08:57 UTC

May 29, 2023

[GRA][Webhosting] - Cluster029

Resolved - Start time : 29/05/2023 17:00 UTC
End Time : 29/05/2023 18:15 UTC
Root cause :
Our technical teams resolved the issue. All impacted services are now operational.
May 29, 18:39 UTC

Investigating - Start time : 29/05/2023 17:00 UTC
Service impact : Slowness in external DNS query on Cluster029
Ongoing actions : Our technical teams are investigating on this issue.
Update will be post as significant progress is made.
May 29, 17:49 UTC

May 28, 2023

No incidents reported.

May 27, 2023

[GRA1][MX Plan] - Filerz966 - Filerz1025 - Filerz955 - Filerz952 - Filerz1047

Resolved - Start time : 27/05/2023 16:25 UTC
End Time : 27/05/2023 18:10 UTC
Root cause : Network issue
Our technical teams resolved the issue. All impacted services are now operational.
May 27, 18:14 UTC

Identified - Start time : 27/05/2023 16:25 UTC
Service impact : MX plan services are unavailable on Filerz966 - Filerz1025 - Filerz955 - Filerz952 - Filerz1047.
Root cause : Network issue.
Related Incident : Incident link
Ongoing actions : Our technical teams are investigating on this issue.
Update will be post as significant progress is made.
May 27, 17:28 UTC

[GRA1][Webhosting] - Cluster29 - Filerz1019 / Cluster30 - Filerz1030 / Cluster30 - Filerz1033 / Cluster29 - Filerz956 / Cluster28 - Filerz954 / Cluster30 - Filerz1035

Resolved - Start time : 27/05/2023 16:25 UTC
End Time : 27/05/2023 18:10 UTC
Root cause : Network issue
Our technical teams resolved the issue. All impacted services are now operational.
May 27, 18:14 UTC

Identified - Start time : 27/05/2023 16:25 UTC
Service impact : Websites are unreachable on filerz 1019 - filerz 1030 - filerz 1033 - filerz 956 - filerz954 - filerz 1035.
Root cause : Network issue.
Ongoing actions : Our technical teams are investigating on this issue.
Update will be post as significant progress is made.
May 27, 17:08 UTC

May 26, 2023

[GRA2][Webhosting] - Cluster006 - Filerz767

Resolved - Start Time : 26/05/2023 16:40 UTC
End Time : 26/05/2023 17:00 UTC
Root cause : Storage equipment issue.
Our technical teams resolved the issue. All impacted services are now operational.
May 26, 17:05 UTC

Identified - Start time : 26/05/2023 16:40 UTC
Service impact : Websites slowness on filerz767
Root cause : Storage equipment issue.
Ongoing actions : Our technical teams are investigating on this issue. Update will be post as significant progress is made.
May 26, 16:56 UTC

May 25, 2023

[GRA][Web Hosting] - Data Migration - Filerz99

Completed - Start time : 25/05/2023 21:00 UTC
End time : 25/05/2023 22:00 UTC
Service impact : Unavailability of the Filerz99 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the Filerz99 to keep our infrastructure up-to-date.
May 25, 21:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:00 UTC

Scheduled - Start time : 25/05/2023 21:00 UTC
End time : 25/05/2023 22:00 UTC
Service impact : Unavailability of the Filerz99 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the Filerz99 to keep our infrastructure up-to-date.
May 16, 23:05 UTC

[Global][VoIP] CDR collector migration

Completed - Start time : 25/05/2023 20:00 UTC
End time : 25/05/2023 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we plan to migrate a machine in charge of collecting CDR (Call Detail Record) from Cirpack machines, to a new location.
May 25, 21:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 20:01 UTC

Scheduled - Start time : 25/05/2023 20:00 UTC
End time : 25/05/2023 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we plan to migrate a machine in charge of collecting CDR (Call Detail Record) from Cirpack machines, to a new location.
May 23, 16:22 UTC

[FR][VoIP] - SMS

Resolved - Start Time : 10/05/2023 08:00 UTC
End Time : 24/05/2023 15:50 UTC
Service impact : Some SMS had the status "waiting to be received" or "not sent" but were in fact received by the customer
Root cause : A software issue caused the incident
Our technical teams resolved the issue. All impacted services are now operational.
May 25, 12:45 UTC

Monitoring - Start time : 10/05/2023 08:00 UTC
Service impact : Some SMS have the status "waiting to be received" or "not sent" but are in fact received by the customer
Since 24/05/2023 15:50 UTC, the situation is back to normal.
Root cause : A software issue caused the incident
Ongoing actions : Our technical teams are currently monitoring the situation
May 24, 16:27 UTC

[FR][VoIP] - SMS reception delay

Resolved - Start Time : 24/05/2023 08:00 UTC
End Time : 24/05/2023 15:50 UTC
Service impact : Customers were experiencing delay in the reception/emission of SMS.
Root cause : A software issue caused the incident
Our technical teams resolved the issue. All impacted services are now operational.
May 25, 12:44 UTC

Monitoring - Ongoing actions : Our teams are currently monitoring the situation.
May 24, 16:31 UTC

Identified - Start time : 24/05/2023 08:00 UTC
Service impact : Customers might experience delay in the reception/emission of SMS.
No latency is experienced for messages received/sent after 15:50 UTC.
Root cause : A software issue caused the incident
Ongoing actions : Our technical teams are currently working to solve the problem
May 24, 16:09 UTC

[GRA1][Web Hosting] - Cluster002/012/014/021/029 - LoadBalancer Update

Completed - Maintenance will be rescheduled at a later date
May 25, 12:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 09:31 UTC

Scheduled - Start time : 25/05/2023 09:30 UTC
End time : 25/05/2023 12:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software.
This update will be deployed for Cluster002, Cluster012, Cluster014, Cluster021 and Cluster029 in GRA1.
May 17, 20:38 UTC

[BHS][Web Hosting] - Cluster051

Completed - Maintenance will be rescheduled later
May 25, 12:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 09:31 UTC

Scheduled - Start time : 25/05/2023 09:30 UTC
End time : 25/05/2023 12:30 UTC
Service impact : Some latency will be observed.
Related Maintenance : Maintenance link
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software.
This update will be deployed for Cluster051 in BHS.
May 24, 13:09 UTC

[GRA1][Webhosting] - Cluster029 - Filerz956 - Filerz1019

Resolved - Start time : 25/05/2023 08:35 UTC
End Time : 25/05/2023 09:00 UTC
Root cause : Network issue.
Our technical teams resolved the issue. All impacted services are now operational.
May 25, 10:58 UTC

Investigating - Start time : 25/05/2023 08:35 UTC
Service impact : Websites slowness on Filerz956 - Filerz1019
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
May 25, 08:53 UTC

[GRA3][Webhosting] - Cluster030 - Filerz1033

Resolved - Start time : 25/05/2023 08:37 UTC
End Time : 25/05/2023 09:00 UTC
Root cause : Network issue.
Our technical teams resolved the issue. All impacted services are now operational.
May 25, 10:56 UTC

Investigating - Start time : 25/05/2023 08:37 UTC
Service impact : Websites slowness on filerz1033
Ongoing actions : Our technical teams are investigating on this issue.
Update will be post as significant progress is made.
May 25, 08:50 UTC

[GRA1][Webhosting] - Cluster028 - Filerz954

Resolved - Start time : 25/05/2023 08:35 UTC
End Time : 25/05/2023 09:00 UTC
Root cause : Network issue.
Our technical teams resolved the issue. All impacted services are now operational.
May 25, 10:53 UTC

Investigating - Start time : 25/05/2023 08:35 UTC
Service impact : Websites slowness on Filerz954
Ongoing actions : Our technical teams are investigating on this issue.
Update will be post as significant progress is made.
May 25, 08:47 UTC

[GRA2][Collaborative solutions] - Mailjet email pertubation on cluster007

Resolved - Start time : 23/05/2023 09:50 UTC
End Time : 23/05/2023 17:15 UTC
The monitoring period didn't spot any issue.
Our technical teams resolved the issue. All impacted services are now operational.
May 25, 10:42 UTC

Monitoring - Start time : 23/05/2023 09:50 UTC
Service impact : Since 17:15 UTC, our teams have implemented a workaround. Mailjet is currently functional.
Ongoing actions : Our teams are currently monitoring the situation.
May 23, 17:26 UTC

Identified - Start time : 23/05/2023 09:50 UTC
Service impact : Email sent through cluster007 might be blocked.
Ongoing actions : Our technical teams are working with the partner to resolve the incident.
Update will be made as significant progress is made.
May 23, 12:19 UTC

[GRA][Web Hosting] - Cluster011 - Filerz925

Completed - The scheduled maintenance has been completed.
May 25, 08:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 UTC

Scheduled - Start time : 25/05/2023 08:00 UTC
End time : 25/05/2023 14:00 UTC
Service impact : 30 minutes of downtime per Filerz.
Service improvement : Our teams will migrate Filerz925 weblogs to Filerz1993
May 16, 21:44 UTC

[GRA][Web Hosting] - Cluster015 - Filerz810

Completed - The scheduled maintenance has been completed.
May 25, 08:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 UTC

Scheduled - Start time : 25/05/2023 08:00 UTC
End time : 25/05/2023 11:00 UTC
Service impact : 30 minutes of downtime per Filerz.
Service improvement : Our teams will migrate Filerz810 weblogs to Filerz1989
May 16, 22:16 UTC

May 24, 2023

[GRA][Web Hosting] - Data Migration - Filerz941

Completed - Start time : 24/05/2023 21:00 UTC
End time : 24/05/2023 22:00 UTC
Service impact : Unavailability of the Filerz941 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the Filerz941 to keep our infrastructure up-to-date.
May 24, 21:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:00 UTC

Scheduled - Start time : 24/05/2023 21:00 UTC
End time : 24/05/2023 22:00 UTC
Service impact : Unavailability of the Filerz941 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the Filerz941 to keep our infrastructure up-to-date.
May 16, 22:46 UTC

[GRA][Web Hosting] - Cluster011 - Filerz921

Completed - The scheduled maintenance has been completed.
May 24, 10:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:00 UTC

Scheduled - Start time : 24/05/2023 08:00 UTC
End time : 24/05/2023 14:00 UTC
Service impact : 30 minutes of downtime per Filerz.
Service improvement : Our teams will migrate Filerz921 weblogs to Filerz1994
May 16, 21:28 UTC

[GRA][Web Hosting] - Cluster030

Resolved - Start Time : 23/05/2023 05:00 UTC
End Time : 24/05/2023 04:30 UTC
Root cause : Incident due to cluster overload.
Our technical teams resolved the issue. All impacted services are now operational.
May 24, 10:15 UTC

Update - Our technical teams are currently working on the implementation of a temporary solution.
An update will be provided when significant progress is made.
May 23, 14:32 UTC

Update - Our teams are still working on this incident. The traffic situation is improving
May 23, 14:21 UTC

Identified - Start time : 23/05/2023 05:00 UTC
Service impact : Slowness might be observed on some hosted websites
Root cause : Network issue.
Ongoing actions : Our technical teams are working on the issue.
May 23, 09:47 UTC

[GRA][Web Hosting] - Cluster020 - Filerz783

Completed - The scheduled maintenance has been completed.
May 24, 09:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:00 UTC

Scheduled - Start time : 24/05/2023 08:00 UTC
End time : 24/05/2023 14:00 UTC
Service impact : 30 minutes of downtime per Filerz.
Service improvement : Our teams will migrate Filerz783 weblogs to Filerz1990
May 16, 21:40 UTC

May 23, 2023

[GRA][Web Hosting] - Data Migration - Filerz1043

Completed - The scheduled maintenance has been completed.
May 23, 21:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:00 UTC

Scheduled - Start time : 23/05/2023 21:00 UTC
End time : 23/05/2023 22:00 UTC
Service impact : Unavailability of the Filerz1043 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the Filerz1043 to keep our infrastructure up-to-date.
May 16, 22:25 UTC

[GRA][Web Hosting] - Cluster030 - Filerz1002

Completed - Start time : 23/05/2023 08:00 UTC
End time : 23/05/2023 11:20 UTC
Service impact : 30 minutes of downtime per Filerz.
Service improvement : Our teams will migrate Filerz1002 weblogs to Filerz1988
May 23, 13:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 UTC

Scheduled - Start time : 23/05/2023 08:00 UTC
End time : 23/05/2023 14:00 UTC
Service impact : 30 minutes of downtime per Filerz.
Service improvement : Our teams will migrate Filerz1002 weblogs to Filerz1988
May 16, 21:36 UTC

[GRA][Web Hosting] - Cluster030

Resolved - Start Time : 23/05/2023 05:00 UTC
End Time : 23/05/2023 05:27 UTC
Service impact : Slowness was observed on some hosted websites
Root cause : Network issue
Our technical teams resolved the issue. All impacted services are now operational.
May 23, 05:29 UTC

Investigating - Start time : 23/05/2023 05:00 UTC
Service impact : Slowness might be observed on some hosted websites
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
May 23, 05:19 UTC