OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Update - The migration is still in progress. Statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC, but logs are accessible.
Aug 8, 15:24 UTC
Update - The migration is still in progress. Logs are accessible but, statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC.
Jul 26, 10:02 UTC
Update - Logs and statistics are temporary unavailable on Cluster 003 since 23/07/2022 01:45 UTC.
Jul 23, 13:33 UTC
Update - The migration is still in progress.
Jul 22, 15:03 UTC
Update - The migration is still in progress.
Jul 15, 12:45 UTC
Update - The migration is still in progress.
Jul 11, 13:51 UTC
Update - Migration is still ongoing.
Jul 4, 09:43 UTC
Update - The migration of the cluster is still in progress. We will come back to you when the migration is completed.
Jun 13, 09:44 UTC
Update - Update:Our teams are in the process of migrating the data to a different filerz which takes time.
That's why the regeneration of statistics is suspended.
We will come back to you when the migration is completed.

Jun 6, 08:55 UTC
Update - Update: There are ongoing maintenance tasks that prevent the regeneration of statistics.
The regeneration of statistics will normally take place mid-next week.

May 20, 13:39 UTC
Update - The regeneration of stats is still on its way.
We will post update when significant progress has been made.

May 13, 17:16 UTC
Update - Update: The regeneration of stats is still on going. 38% have been done.
May 6, 15:18 UTC
Update - Update:We are restarting the last generation for the rest of customer.
Apr 25, 08:40 UTC
Update - Update : There are ongoing maintenance tasks that prevent the regeneration of statistics. We will come back to you to keep you informed.
Apr 15, 08:41 UTC
Update - Update:Regeneration is currently suspended, blocked at 65%.
The generation of the statistics of the day before is still functional however

Mar 25, 10:38 UTC
Update - Update: The daily regeneration is still in progress.
Mar 23, 11:25 UTC
Update - Update: Actually we have 50% generated.
Mar 14, 10:37 UTC
Update - Update:There are 200 sites left to generate to reach 50%.
Mar 14, 10:35 UTC
Update - Update: Our teams will finish generating 50% on the 13/03/2022.
We will keep you informed of the progress.

Mar 11, 13:25 UTC
Update - Update:We are starting the last generation for 50% of customer, Actually we have 45% generated.
Mar 7, 15:31 UTC
Update - Update: We are continuing to generate statistics. We will have finished 50% normally end of next week
Feb 25, 14:17 UTC
Update - We are continuing to work on a fix for this issue.
Feb 23, 12:16 UTC
Update - Ongoing actions : Statistics generation is still in progress . You will be informed of the progress.
Feb 21, 10:35 UTC
Update - Ongoing actions : Patch have been deployed. We relaunch statistics generation . You will be informed of the progress.
Feb 14, 13:46 UTC
Update - Update :Our technical teams have detected a problem during the regeneration of statistics, we are currently creating a patch to correct the problem.
Feb 1, 11:04 UTC
Update - Update: Our technical teams have detected a bug making the display of the statuses invisible on a date period higher than 1 month. They are investigating to determine the origin
Jan 31, 12:05 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
24/01/2022 to 07/02/2022 : Metrics are curently regenerating

Jan 24, 10:53 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.

Jan 21, 14:00 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics finishes being regenerated during the day
30/11/2021 to 13/12/2021 : Reconstructed metrics started
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.

Jan 19, 12:26 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/10/2021 to 16/11/2021 metrics are re-generated.
30/09/2021 to 11/10/2021 metrics are 50% done.
12/01/2022 to 15/01/2022 and 30/11/2021 to 13/12/2021 metrics will be generated shortly.

Jan 18, 09:31 UTC
Update - Ongoing actions :Following some slowness on the filerz, we had to cancel the regeneration spots.
They were relaunched this morning but with a smaller gap in stats to regenerate
Next update : 17/01/2022

Jan 14, 12:00 UTC
Update - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
36% of the statistics are rebuilt since last Friday
Next update max : 17/01/2022

Jan 12, 10:52 UTC
Identified - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
Today 25% of the statistics are rebuilt since last Friday
Next update : 17/01/2022

Jan 10, 08:52 UTC
Investigating - Start time : 07/01/2022
Service impact : some statistiques between september and december are missing
Ongoing actions : We relaunch all statistics generation, this action can take all week-end

Jan 7, 11:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 UTC
Scheduled - Start time : 26/07/2022 00:00 UTC
End time : 11/08/2022 00:00 UTC
Service impact : During this operation, our customers may experience an unavailability of 1 minute.
Service improvement : Within the framework of the continuous improvement of our services, we carry out an operation of migration of the databases from GRA1 to GRA3. The concerned clusters by this maintenance are: sql009 (GRA1). Containers will migrate to eu010 (GRA3).
Please note that the current maintenance can take place 24/24.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:00 UTC
Scheduled - Start time : 20/07/2022 13:00 UTC
End time : 29/09/2022 13:10 UTC
Service impact : A downtime of one minute per customer may occur during this operation.
Service improvement : As part of our policy of continuous improvement, we will carry out this maintenance for databases upgrades, from MySQL 5.6 to MySQL 5.7.

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Web Hosting || Datacenter GRA Under Maintenance
Cluster002 Operational
Cluster003 Under Maintenance
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Redirect Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Web Hosting || Databases GRA Under Maintenance
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu008 Operational
eu009 Operational
sql006 Operational
sql008 Operational
sql009 Under Maintenance
eu011 Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Databases || CloudDB GRA Under Maintenance
eu001 Under Maintenance
eu007 Under Maintenance
eu008 Under Maintenance
eu009 Under Maintenance
sql006 Under Maintenance
sql008 Under Maintenance
sql020 Under Maintenance
sql021 Under Maintenance
eu010 Under Maintenance
eu011 Operational
Databases || CloudDB BHS Under Maintenance
ca001 Under Maintenance
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
Spain Operational
Germany Operational
United Kingdom Operational
VoIP || Services Operational
Conferences Operational
CCS Operational
IVR & Call Queues Operational
VXML Operational
Fax Operational
SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Media Gateways Operational
Voicemail Operational
VoIP || Core Network Operational
OverTheBox || OverTheBox Operational
Internet Access || ADSL Operational
Internet Access || FTTH Operational
Internet Access || SDSL Operational
Internet Access || Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start time : 09/08/2022 22:00 UTC
End time : 09/08/2022 23:00 UTC
Service impact : None
Service improvement: The objective of this maintenance is to Minimized deployment when container resources change and pause crons on development environments after 14 days.

Posted on Aug 8, 09:48 UTC
[P19][VoIP] - Network maintenance notification Aug 9, 23:59 - Aug 10, 02:00 UTC
Start time : 09/08/2022 23:59 UTC
End time : 10/08/2022 02:00 UTC
Service impact : VoIP services will be unavailable for a few minutes while the switchover to the new circuit takes place.
Service improvement : As part of our continuous improvement policy, we need to remove network equipment.

Posted on Aug 2, 21:59 UTC
Past Incidents
Aug 8, 2022

Unresolved incident: [GRA][Webhosting] - Cluster 003.

Aug 7, 2022
Resolved - Start Time : 07/08/2022 00:15 UTC
End Time : 07/08/2022 03:54 UTC
Root cause : Hardware issues

Aug 7, 04:56 UTC
Aug 6, 2022
Resolved - Start Time : 08/06/2022 03:42 UTC
End Time : 08/06/2022 03:49 UTC
Service impact : The web services on filerz1014 were unreachable.
Root cause : The server needed to be restarted.
Current status : Resolved

Aug 6, 03:49 UTC
Resolved - Start Time : 08/06/2022 02:35 UTC
End Time : 08/06/2022 02:55 UTC
Service impact : The web services on this filerz were unreachable.
Root cause : The server needed to be restarted.
Current status : Resolved

Aug 6, 03:16 UTC
Aug 5, 2022
Completed - The scheduled maintenance has been completed.
Aug 5, 00:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 UTC
Scheduled - Start time : 04/08/2022 22:00 UTC
End time : 05/08/2022 00:00 UTC
Service impact : 1 hour of down time for impacted services.
Service improvement : Following our continuous improvement policy, we are doing a operation on the disk that contains Active Directory Domain Services database in order to remove it.

Aug 4, 20:20 UTC
Aug 4, 2022
Completed - The scheduled maintenance's time is over.
Aug 4, 22:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 UTC
Scheduled - Start time : 04/08/2022 21:00 UTC
End time : 04/08/2022 22:00 UTC
Service impact : None
Service improvement : The objective of this maintenance is to Minimized deployment when container resources change and pause crons on development environments after 14 days.

Aug 3, 05:41 UTC
Resolved - Start Time : 04/08/2022 10:05 UTC
End Time : 04/08/2022 10:20 UTC
Service impact : Logs are available again

Aug 4, 10:21 UTC
Investigating - Start time : 04/08/2022 10:05 UTC
Service impact : Consultation of websites logs are unavailable on https://logs.cluster017.hosting.ovh.net/
Ongoing actions : Our technical teams investigate to determine the origin of the problem

Aug 4, 10:14 UTC
Aug 3, 2022
Resolved - Start time : 03/08/2022 17:01 UTC
End Time : 03/08/2022 18:03 UTC
Service status: Services are working as they should be.
Current status : Resolved

Aug 3, 18:23 UTC
Identified - Start time : 03/08/2022 17:01 UTC
Service impact : Maillogs service is unreachable for filerz319
Root cause : A hardware issue has caused a freeze on a server.
Ongoing actions : Our technicians are currently working on in order to fix it

Aug 3, 17:31 UTC
Resolved - Start time : 03/08/2022 07:05 UTC
End Time : 03/08/2022 09:00 UTC
Root cause : Incident caused by a maintenance in progress, refer to the link for more details: Maintenance
Current status : All services are operational

Aug 3, 11:05 UTC
Update - Monitoring : All services are operational since 09:00 UTC.
For safety reasons, we keep this incident in monitoring for 2 hours.

Aug 3, 09:34 UTC
Monitoring - Monitoring : After verification with our teams working on the ongoing maintenance,
The service is gradually being restored. We apologize for the inconvenience.

Aug 3, 09:09 UTC
Identified - Start time : 03/08/2022 07:05 UTC
Service impact : Access to Mx Plan6 is currently unavailable.
Root cause : Incident caused by a maintenance in progress, refer to the link for more details: Maintenance
Ongoing actions : Our technical teams are working on identification and make a fix on this incident.

Aug 3, 08:06 UTC
Aug 2, 2022

No incidents reported.

Aug 1, 2022
Completed - The scheduled maintenance has been completed.
Aug 1, 23:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 22:25 UTC
Scheduled - Start time : 01/08/2022 22:00 UTC
End time : 02/08/2022 00:00 UTC
Service impact : Unavailability of each filerz for around 30 minutes during the migration.
Service improvement : We are going to migrate the server1832 to keep our infrastructure up-to-date.

Aug 1, 22:24 UTC
Resolved - Start Time : 01/08/2022 18:06 UTC
End Time : 01/08/2022 18:23 UTC
Service impact : weblog service down for filerz809
Root cause : Hardware issue cause a freeze on server
Current status : Resolved

Aug 1, 16:00 UTC
Resolved - Start Time : 01/08/2022 06:49 UTC
End Time : 01/08/2022 08:35 UTC
Service status : Services are working as they should be.
Root cause : A hardware device needed to be changed.
Current status : Resolved

Aug 1, 08:41 UTC
Investigating - Start time : 01/08/2022 06:49 UTC
Service impact : Websites on this filerz are unreachable
Ongoing actions : Our technicians are currently working on in order to fix it

Aug 1, 06:55 UTC
Resolved - Start Time : 31/07/2022 21:04 UTC
End Time : 01/08/2022 00:43 UTC
Service impact : Filerz1606 was unavailable
Current status : Resolved

Aug 1, 00:43 UTC
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Resolved - Start Time : 25/07/2022 11:30 UTC
End Time : 28/07/2022 22:24 UTC
Service impact : Mailbox access from Outlook to ex3.mail.ovh.net was not functioning properly
Current status : Resolved

Jul 29, 13:26 UTC
Update - Operations on the following maintenance [RBX-GRA-SBG][Exchange] - Upgrade infrastructure have been successfully done.
We keep this incident under monitoring until tomorrow morning.

Jul 28, 22:35 UTC
Update - In order to further improve the performance of our exchange service.
Our technical teams will carry out a maintenance operation on the infrastructure
You can follow the operation here => [RBX-GRA-SBG][Exchange] - Upgrade infrastructure

Jul 28, 14:40 UTC
Monitoring - Exchange services is now stable. We are continuing our operations to improve the performance of services.
Jul 27, 13:04 UTC
Update - We have increased capacity to minimise the impact on Microsoft Exchange services.
Our goal is to minimize the impact on your services.
We are continuing our investigations with Microsoft
Guide link: Guide link

Jul 26, 22:10 UTC
Update - Mailbox access from Outlook to ex3.mail.ovh.net is not functioning properly, while webmail is working correctly.
Due to a huge number of connections, every 6 hours all front-end servers exceed the number of tcp connections which is usually absorbed.
This is degrading the synchronization of the service which performance may be affected.  
OVHcloud took the lead to alert @ Microsoft about this and opened a dedicated ticket.
While the root cause is still being investigated, we implement actions to avoid this challenge of excess of tcp connections. Therefore we are adding more servers to manage the this unexpected load and maintain good quality from a user perspective.
The teams are fully mobilized on the delivery of these servers to preserve users experience.

Guide link: Guide link

Jul 26, 16:19 UTC
Update - Update : As a reminder, you can access your mail via webmail, please find below the user guide and webmail connection:
Guide link: Guide link
Investigations by our teams are still in progress to restore the service.

Jul 26, 14:45 UTC
Investigating - Ongoing actions : We notice that the problem still persist. So, our technical teams are investigating the issue.
We apologize for any inconvenience caused.

Jul 26, 12:09 UTC
Monitoring - Start time : 25/07/2022 11:30 UTC
Service status: The situation is stabilized, the connection to the email account via outlook is functional again.
Ongoing actions : Our technicians are currently monitoring the situation.

Jul 25, 15:02 UTC
Update - A frontend update has been made but the root cause is still being analyzed.
Jul 25, 14:35 UTC
Investigating - Start time : 25/07/2022 11:30 UTC
Service impact : Mailbox access from Outlook to ex3.mail.ovh.net is not function properly, webmail is working correctly.
Ongoing actions : Our teams are currently investigating the origin of this incident for a quick fix.

Jul 25, 12:54 UTC
Resolved - Start Time : 29/07/2022 06:30 UTC
End Time : 29/07/2022 10:15 UTC
Service impact : Delivery of emails was delayed and customers may have faced problems to connect to mailboxes on Filerz filer.201 and filer.220.
Disturbances has been resolved on Filerz201 and Filerz220.
Current status : Resolved

Jul 29, 12:09 UTC
Identified - Update : Our teams have resolved the disturbances on Filerz201. The fix on the Filerz220 is still in progress.
Jul 29, 08:58 UTC
Investigating - Start time : 29/07/2022 06:30 UTC
Service impact : Delivery of emails is delayed and you can have problems to connect to mailboxes on Filerz filer.201 and filer.220
Ongoing actions : Our teams are in the process of identifying the cause of this disruption.

Jul 29, 06:55 UTC
Jul 28, 2022
Completed - Start time :28/07/2022 19:00 UTC
End time :29/07/2022 22:00 UTC
Service impact : None
Related Incident : [RBX-GRA-SBG][Collaborative solutions] - Hosted Exchange
Service improvement : In order to further improve the performance of our exchange service. Our technical teams will carry out a maintenance operation on the infrastructure

Jul 28, 22:24 UTC
Update - Update : Operations on this maintenance are still in progress.
We will get back to you when the operations are done.

Jul 28, 22:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 19:01 UTC
Scheduled - Start time :28/07/2022 19:00 UTC
End time :29/07/2022 22:00 UTC
Service impact : None
Related Incident : [RBX-GRA-SBG][Collaborative solutions] - Hosted Exchange
Service improvement : In order to further improve the performance of our exchange service. Our technical teams will carry out a maintenance operation on the infrastructure

Jul 28, 14:37 UTC
Completed - Start time :26/07/2022 21:00 UTC
End time :26/07/2022 22:00 UTC
Service impact : None
Service improvement : The objective of this maintenance is to Minimized deployment when container resources change and pause crons on development environments after 14 days.

Jul 28, 21:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 UTC
Update - Maintenance has been postponed to the following date:
Start time : 28/07/2022 21:00 UTC
End time : 28/07/2022 22:00 UTC

Jul 26, 08:38 UTC
Scheduled - Start time :26/07/2022 21:00 UTC
End time :26/07/2022 22:00 UTC
Service impact : None
Service improvement : The objective of this maintenance is to Minimized deployment when container resources change and pause crons on development environments after 14 days

Jul 25, 11:20 UTC
Completed - The scheduled maintenance has been completed.
Jul 28, 03:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 UTC
Scheduled - Start time :07/06/2022 00:00 UTC
End time :28/07/2022 00:00 UTC
Service impact : During this operation, our customers may experience an unavailability of 1 minute
Service improvement : Within the framework of the continuous improvement of our services, we carry out an operation of migration of the databases from GRA1 to GRA3. The concerned clusters by this maintenance are: sql006, eu008 and eu009.
Please note that the current maintenance can take place 24/24.

Jun 6, 07:29 UTC
Jul 27, 2022
Resolved - Start Time : 27/07/2022 01:08 UTC
End Time : 27/07/2022 01:15 UTC
Service impact : Web service was unreachable for filerz1014
Root cause : The hardware issue is due to a freeze on server.
Current status : Resolved.

Jul 27, 01:39 UTC
Jul 26, 2022
Resolved - Start Time : 26/07/2022 07:00 UTC
End Time : 26/07/2022 08:41 UTC
Service impact : Accessing logs on Cluster003 was unavailable
Current status : Resolved

Jul 26, 08:50 UTC
Investigating - Start time : 26/07/2022 07:00 UTC
Service impact : Accessing logs on Cluster003 is unavailable
Ongoing actions : Our teams are currently working on the problem

Jul 26, 07:15 UTC
Jul 25, 2022
Resolved - Start Time : 25/07/2022 06:00 UTC
End Time : 25/07/2022 09:500 UTC
Service impact : We no longer observe any difficulties in connecting to ex4.mail.ovh.net on outlook.

Jul 25, 10:13 UTC
Investigating - Start time : 25/07/2022 06:00 UTC
Service impact : Problem connecting to ex4.mail.ovh.net on outlook.
Ongoing actions : Our teams are currently identifying the source of the login problem.

Jul 25, 07:48 UTC
Resolved - Start Time : 25/07/2022 06:00 UTC
End Time : 25/07/2022 07:56 UTC
Service impact : Access to filerz202 available again.

Jul 25, 08:08 UTC
Investigating - Start time : 25/07/2022 06:00 UTC
Service impact : Access to filerz202 currently unavailable
Ongoing actions : Our teams are currently identifying the source of this issue.

Jul 25, 07:57 UTC
Completed - The scheduled maintenance has been completed.
Jul 25, 00:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:46 UTC
Scheduled - Start time :24/07/2022 23:50 UTC
End time : 25/07/2022 00:50 UTC
Service impact : Some hosted websites will be unavailable.

Jul 25, 00:43 UTC