Identified - We have determined the origin of the incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.
Here is detail for this incident : Start time : 13/04/2026 08:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MX domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .MX domains name after the expiration date is already passed will have their websites unavailable. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Apr 13, 2026 - 08:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.
Start time : 09/12/2025 18:00 UTC End time : 31/05/2026 09:44 UTC Service impact : Service interruption is expected for a few minutes to a few hours Affected customers will receive several emails notifying them of the maintenance day. During this period, emails received will be delivered after the short interruption.
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
Start time : 27/04/2026 06:00 UTC End time : 29/04/2026 23:00 UTC
List of concerned Filerz: - Filerz1027 Cluster 130 / 27/04/2026 07:00 UTC - Filerz12 Cluster 120 / 27/04/2026 07:30 UTC - Filerz1594 Cluster 128 / 27/04/2026 08:00 UTC - Filerz1623 Cluster 131 / 27/04/2026 08:30 UTC - Filerz2 Cluster 120 / 27/04/2026 22:00 UTC - Filerz2167 Cluster 100 / 27/04/2026 23:00 UTC - Filerz258 Cluster 127 / 28/04/2026 07:00 UTC - Filerz121 Cluster 123 / 28/04/2026 07:30 UTC - Filerz1031 Cluster 130 / 28/04/2026 08:00 UTC - Filerz269 Cluster 127 / 28/04/2026 08:30 UTC - Filerz28 Cluster 120 / 28/04/2026 22:00 UTC - Filerz956 Cluster 129 / 28/04/2026 22:30 UTC - Filerz101 Cluster 123 / 28/04/2026 23:00 UTC - Filerz1026 Cluster 130 / 28/04/2026 23:30 UTC - Filerz173 Cluster 121 / 29/04/2026 07:00 UTC - Filerz112 Cluster 123 / 29/04/2026 07:30 UTC - Filerz247 Cluster 127 / 29/04/2026 08:00 UTC - Filerz90 Cluster 121 / 29/04/2026 08:30 UTC - Filerz182 Cluster 126 / 29/04/2026 22:30 UTC - Filerz361 Cluster 127 / 29/04/2026 23:00 UTC - Filerz37 Cluster 120 / 29/04/2026 23:30 UTC - Filerz931 Cluster 128 / 29/04/2026 23:59 UTC - Filerz197 Cluster 121 / 30/04/2026 08:00 UTC - Filerz979 Cluster 128 / 30/04/2026 08:30 UTC
Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date. Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the web hosting infrastructure.
Thank you for your understanding. Posted on
Apr 16, 2026 - 18:36 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
Start time : 04/05/2026 05:00 UTC End time : 07/05/2026 21:59 UTC
List of concerned Filerz: - Filerz1048 Cluster 130 / 04/05/2026 07:00 UTC - Filerz169 Cluster 126 / 04/05/2026 07:30 UTC - Filerz287 Cluster 127 / 04/05/2026 08:00 UTC - Filerz347 Cluster 107 / 04/05/2026 08:30 UTC - Filerz178 Cluster 126 / 04/05/2026 22:00 UTC - Filerz44 Cluster 121 / 04/05/2026 22:30 UTC - Filerz478 Cluster 102 / 04/05/2026 23:00 UTC - Filerz51 Cluster 120 / 04/05/2026 23:30 UTC - Filerz188 Cluster 126 / 05/05/2026 07:00 UTC - Filerz512 Cluster 111 / 05/05/2026 07:30 UTC - Filerz580 Cluster 114 / 05/05/2026 08:00 UTC - Filerz638 Cluster 110 / 05/05/2026 08:30 UTC - Filerz196 Cluster 126 / 05/05/2026 22:00 UTC - Filerz535 Cluster 111 / 05/05/2026 22:30 UTC - Filerz644 Cluster 110 / 05/05/2026 23:00 UTC - Filerz728 Cluster 106 / 05/05/2026 23:30 UTC - Filerz201 Cluster 126 / 06/05/2026 07:00 UTC - Filerz538 Cluster 111 / 06/05/2026 07:30 UTC - Filerz661 Cluster 110 / 06/05/2026 08:00 UTC - Filerz873 Cluster 103 / 06/05/2026 08:30 UTC - Filerz212 Cluster 126 / 07/05/2026 07:00 UTC - Filerz541 Cluster 111 / 07/05/2026 07:30 UTC - Filerz876 Cluster 103 / 07/05/2026 08:30 UTC - Filerz548 Cluster 111 / 07/05/2026 22:00 UTC - Filerz667 Cluster 110 / 07/05/2026 22:30 UTC - Filerz878 Cluster 103 / 07/05/2026 23:00 UTC
Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date. Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the web hosting infrastructure.
Thank you for your understanding. Posted on
Apr 16, 2026 - 18:58 UTC
Completed -
The current maintenance has been canceled and she will be rescheduled later.
Thank you for your understanding.
Apr 17, 12:50 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
Start time : 20/04/2026 06:00 UTC End time : 23/04/2026 23:00 UTC Service impact : Concerned filerz/server will be temporarily unavailable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing an update for the storage servers hosting your data. This version brings improvements to certain security mechanisms, as well as some performance enhancements.
List of concerned Filerz:
- filerz804 Cluster129 : 20/04/2026 08:00 UTC - filerz93 Cluster123 : 20/04/2026 08:30 UTC - filerz957 Cluster129 : 20/04/2026 22:00 UTC - filerz129 Cluster123 : 21/04/2026 08:00 UTC - filerz140 Cluster126 : 21/04/2026 08:30 UTC - filerz172 Cluster126 : 21/04/2026 22:00 UTC - filerz935 Cluster128 : 21/04/2026 22:30 UTC - filerz56 Cluster123 : 22/04/2026 08:00 UTC - server1606 Cluster131 : 22/04/2026 08:30 UTC - server1654 Cluster131 : 22/04/2026 22:00 UTC - server1671 Cluster131 : 22/04/2026 22:30 UTC - server1612 Cluster128 : 23/04/2026 08:00 UTC - server1550 Cluster129 : 23/04/2026 07:30 UTC - server1011 Cluster130 : 23/04/2026 08:30 UTC - server1564 Cluster130 : 23/04/2026 22:00 UTC - server1598 Cluster131 : 23/04/2026 22:30 UTC - filerz986 Cluster128 : 23/04/2026 23:00 UTC
Thank you for your understanding.
Apr 8, 13:57 UTC
Resolved -
We are pleased to inform you that the incident affecting our has been resolved.
Start time : 17/04/2026 10:38 UTC End time : 17/04/2026 11:00 UTC Root Cause : This incident was caused by an issue with the connection to the storage equipment.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 11:17 UTC
Investigating -
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster126.
Here are some supplementary details :
Start time : 17/04/2026 10:38 UTC Impacted Service(s) : Filerz1884 is unreachable on Web Hosting cluster126. Customers Impact : Customers are temporarily unable to access and use their websites hosted on Filerz1884. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 11:01 UTC
Resolved -
We are pleased to inform you that the incident affecting our has been resolved.
Start time : 17/04/2026 10:38 UTC End time : 17/04/2026 11:00 UTC Root Cause : This incident was caused by an issue with the connection to the storage equipment.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 11:17 UTC
Investigating -
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster128.
Here are some supplementary details :
Start time : 17/04/2026 10:38 UTC Impacted Service(s) : Filerz2177 is unreachable on Web Hosting cluster128. Customers Impact : Customers are temporarily unable to access and use their websites hosted on Filerz2177. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 10:57 UTC
Resolved -
We are pleased to inform you that the incident affecting our has been resolved.
Start time : 17/04/2026 10:38 UTC End time : 17/04/2026 11:00 UTC Root Cause : This incident was caused by an issue with the connection to the storage equipment.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 11:17 UTC
Investigating -
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster121.
Here are some supplementary details :
Start time : 17/04/2026 10:38 UTC Impacted Service(s) : Filerz10002 is unreachable on Web Hosting cluster121. Customers Impact : Customers are temporarily unable to access and use their websites hosted on Filerz10002. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 10:48 UTC
Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date. Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the various systems.
Thank you for your understanding.
Apr 2, 15:30 UTC
Resolved -
We are pleased to inform you that the incident affecting our Domains has been resolved.
Start time : 07/04/2026 06:30 UTC End time : 16/04/2026 14:39 UTC Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 16, 14:44 UTC
Identified -
We have determined the origin of the incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.
Here is detail for this incident : Start time : 07/04/2026 06:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .DKdomains name after the expiration date is already passed will have their websites unavailable. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Apr 7, 07:04 UTC
Completed -
The scheduled maintenance has been completed.
Apr 16, 07:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 06:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
Start time : 13/04/2026 06:00 UTC End time : 15/04/2026 23:00 UTC
List of concerned Filerz: - filerz1884 Cluster 126 / 13/04/2026 06:00 UTC - filerz2177 Cluster 128 / 13/04/2026 06:30 UTC - filerz2202 Cluster 127 / 13/04/2026 20:00 UTC - filerz165 Cluster 126 / 13/04/2026 20:30 UTC - filerz70 Cluster 120 / 14/04/2026 06:00 UTC - filerz706 Cluster 120 / 14/04/2026 06:30 UTC - filerz89 Cluster 121 / 14/04/2026 20:00 UTC - filerz203 Cluster 127 / 14/04/2026 20:30 UTC - filerz180 Cluster 126 / 14/04/2026 21:00 UTC - filerz207 Cluster 126 / 15/04/2026 06:00 UTC - filerz947 Cluster 128 / 15/04/2026 06:30 UTC - filerz989 Cluster 128 / 15/04/2026 20:00 UTC - filerz938 Cluster 128 / 15/04/2026 20:30 UTC
Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date. Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the Web Hosting infrastructure.
Thank you for your understanding.
Mar 24, 16:34 UTC
Resolved -
We are pleased to inform you that the incident affecting our Web Hosting has been resolved.
Start time : 15/04/2026 10:50 UTC End time : 15/04/2026 13:08 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 13:17 UTC
Investigating -
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz 2186 cluster100.
Here are some supplementary details :
Start time : 15/04/2026 10:50 UTC Impacted Service(s) : Filerz 2186 is unreachable on Web Hosting cluster100. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 12:34 UTC
Resolved -
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 15/04/2026 07:00 UTC End time : 15/04/2026 07:20 UTC Impacted Service(s) : Filerz958 was unreachable on Web Hosting cluster128. Customers Impact : Customers may experience temporary unavailability due to an issue affecting the hosting server. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Apr 15, 07:46 UTC
Resolved -
We are pleased to inform you that the incident affecting our Web Hosting has been resolved.
Start time : 13/04/2026 09:30 UTC End time : 13/04/2026 14:20 UTC Root Cause : This incident is caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.
Apr 13, 16:22 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer.
Here are some supplementary details :
Start time : 13/04/2026 09:30 UTC Impacted Service(s) : Some customers are temporarily unable to access their purchases on Web Hosting. Customers Impact : Customers who made orders between 09:30 UTC and 15:20 UTC are experiencing their orders being stuck in a blocked state. Orders made outside of this time window are fully operational. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 13, 15:36 UTC
Resolved -
We are pleased to inform you that the incident affecting our Web Hosting has been resolved.
Start time : 12/04/2026 06:44 UTC End time : 12/04/2026 08:02 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 08:09 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer.
Here are some supplementary details :
Start time : 12/04/2026 06:44 UTC Impacted Service(s) : Filerz 2177 is unreachable on Web Hosting cluster128. Customers Impact : Customers may experience temporary unavailability due to an issue affecting the hosting server. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 07:35 UTC
Investigating -
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster128
Here are some supplementary details :
Start time : 12/04/2026 06:44 UTC Impacted Service(s) : Filerz 2177 is unreachable on Web Hosting cluster128. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 07:32 UTC
Resolved -
We had an incident on our Web Hosting offer on Cluster126 - Filerz215 which has now been resolved.
Here are some supplementary details :
Start time : 10/04/2026 09:45 UTC End time : 10/04/2026 13:30 UTC Impacted Service(s) : Filerz215 was facing some disturbances on Web Hosting Cluster126. Customers Impact : Customers were temporarily unable to access their websites during the disturbances that lasted a few minutes. Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
Apr 10, 14:15 UTC
Completed -
The scheduled maintenance has been completed.
Apr 9, 23:39 UTC
Update -
Filerz167 Cluster126 has been successfully migrated
Apr 8, 20:34 UTC
Update -
Filerz152 Cluster126 has been successfully migrated
Apr 8, 02:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
Start time : 07/04/2026 20:00 UTC End time : 09/04/2026 23:00 UTC
List of concerned Filerz: - Filerz 152 Clusters 126 / 07/04/2026 20:00 UTC - Filerz 167 Clusters 126 / 08/04/2026 20:00 UTC - Filerz 1812 Clusters 131 / 09/04/2026 20:00 UTC
Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date. Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the web hosting infrastructure.
Thank you for your understanding.
Apr 7, 20:00 UTC
Resolved -
We would like to inform you that we had an incident on the Cluster106. This incident has now been resolved.
Here are some supplementary details : Start time : 09/04/2026 13:03 UTC End time : 09/04/2026 13:10 UTC Impacted Service(s) : Cluster106 was temporarily unavailable. Customers Impact : Customers were temporarily unable to access their services hosted on Cluster106. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Apr 9, 13:19 UTC
Resolved -
We are pleased to inform you that the incident affecting our Collaborative solutions on MX Plan has been resolved.
Start time : 09/04/2026 05:30 UTC End time : 09/04/2026 11:00 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 9, 12:02 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on MX Plan.
Here are some supplementary details :
Start time : 09/04/2026 05:30 UTC Impacted Service(s) : MX Plan mailbox is temporarily unavailable. Customers Impact : Customers are temporarily unable to access their mailbox. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Apr 9, 09:34 UTC
Investigating -
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing a global temporary availability issue.
Here are some supplementary details :
Start time : 09/04/2026 05:30 UTC Impacted Service(s) : MX Plan mailbox is temporarily unavailable. Customers Impact : Customers are temporarily unable to access their mailbox. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 9, 07:45 UTC
Completed -
The scheduled maintenance has been completed.
Apr 8, 23:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:30 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
Start time : 08/04/2026 21:30 UTC End time : 09/04/2026 01:35 UTC Service impact : We are going to migrate the Filerz866 to keep our infrastructure up-to-date and more stable to avoid further downtime. The filerz will have a downtime of 30min during the migration. Service improvement : As part of our continuous improvement policy, we will perform a maintenance on Filerz866.
Thank you for your understanding.
Apr 8, 15:52 UTC
Completed -
The scheduled maintenance has been completed.
Apr 8, 02:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
Start time : 07/04/2026 21:30 UTC End time : 08/04/2026 01:35 UTC Service impact :We are going to migrate the Filerz866 to keep our infrastructure up-to-date and more stable to avoid further downtime. The filerz will have a downtime of 30min during the migration. Service improvement : As part of our continuous improvement policy, we will perform a maintenance on Filerz866.
Thank you for your understanding.
Apr 7, 14:21 UTC
Resolved -
We are pleased to inform you that the incident affecting our Internet Access offering has been resolved.
Start time : 07/04/2026 08:00 UTC End time : 07/04/2026 10:40 UTC Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 7, 11:36 UTC
Identified -
We have determined the origin of the issue affecting our Internet Access offering.
Here are some supplementary details : Start time : 07/04/2026 08:00 UTC Impacted Service(s) : Connectivity of FTTH access is temporarily unavailable. It is recommended not to restart your modem. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Apr 7, 09:49 UTC
Investigating -
We are currently investigating an incident affecting our Internet Access offering, which is causing temporary availability issue
Here are some supplementary details :
Start time : 07/04/2026 08:00 UTC Impacted Service(s) : Connectivity of FTTH access is temporarily unavailable. It is recommended not to restart your modem. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 7, 09:06 UTC