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  • Degraded performance
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  • Major Outage
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[GRA1][Web Hosting] - All Clusters incident notification.
Update - Workaround :There is a workaround link : https://help.ovhcloud.com/csm/fr-web-hosting-filezilla?id=kb_article_view&sysparm_article=KB0052749
May 17, 2025 - 10:50 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All the clusters are impacted by this incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 17, 2025 - 10:39 UTC
Update - We are continuing to work on a fix for this issue.
May 17, 2025 - 10:30 UTC
Identified - An incident is in progress on our Web Hosting offer in the Cluster021. Please find the details:

Start time : 17/05/2025 09:10 UTC
Service impact : Net2ftp is unreachable in Cluster021 .
Customers impact : Customers cannot modify their site files through this way.
Root cause : Software issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 17, 2025 - 10:29 UTC
Investigating - We are currently experiencing an event affecting our Web Hosting offer.
Start time : 17/05/2025 09:10 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 17, 2025 - 10:22 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
Collaborative solutions || Zimbra Operational
Web Access Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu005 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
eu013 Operational
Databases || CloudDB BHS Operational
ca001 Operational
ca002 Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
ca002 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
eu013 Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Degraded Performance
Cluster002 Degraded Performance
Cluster003 Degraded Performance
Cluster005 Degraded Performance
Cluster006 Degraded Performance
Cluster007 Degraded Performance
Cluster010 Degraded Performance
Cluster011 Degraded Performance
Cluster012 Degraded Performance
Cluster013 Degraded Performance
Cluster014 Degraded Performance
Cluster015 Degraded Performance
Cluster017 Degraded Performance
Cluster020 Degraded Performance
Cluster021 Degraded Performance
Cluster022 Degraded Performance
Cluster023 Degraded Performance
Cluster024 Degraded Performance
Cluster025 Degraded Performance
Cluster026 Degraded Performance
Cluster027 Degraded Performance
Cluster028 Degraded Performance
Cluster029 Degraded Performance
Cluster030 Degraded Performance
Cluster031 Degraded Performance
Cluster090 Degraded Performance
Cluster100 Degraded Performance
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025

Unresolved incident: [GRA1][Web Hosting] - All Clusters incident notification..

May 16, 2025
[Global][Domains] - Domains Name incident notification on .TL
Resolved - We would like to inform you that the incident affecting our .TL Domains offer, have been resolved
Start Time : 09/05/2025 11:30 UTC
End Time : 16/05/2025 01:55 UTC
Root cause : This incident is caused by a software issue.

We thank you for your understanding and patience throughout this incident
May 16, 07:27 UTC
Identified - We have determined the origin of the incident affecting our .TL Domains offer, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 09/05/2025 11:30 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TL domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 9, 13:47 UTC
May 15, 2025

No incidents reported.

May 14, 2025
[GRA][WebHosting] - Maintenance notification for multiple Databases
Completed - The maintenance has been postponed. With 70% of the migration now complete, we are working on a new schedule to complete the remaining work in the coming days.
We will post a new announcement as soon as the revised schedule is confirmed.
May 14, 12:34 UTC
Update - 20% of the migration has been done.
The migration is still in progress.
We will keep you updated of its progression.
Apr 25, 13:47 UTC
Update - 5% of the migration has been done.
The migration is still in progress. We will keep you updated of its progression.
Apr 18, 07:09 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 17, 06:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 16/04/2025 14:00 UTC
End time : 15/05/2025 18:00 UTC
Service impact : Each Databases will be unavailable one by one during 5 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Databases offer.

Thank you for your understanding.
Apr 16, 08:07 UTC
[GRA2][Web Hosting] - Cluster028 - filerz942
Resolved - We would like to inform you that the incident on our Web Hosting offer, cluster028 filerz942 has now been resolved.

Here is detail for this incident :
Start time : 14/05/2025 07:43 UTC
End time : 14/05/2025 08:30 UTC
Impacted Service(s) : Filerz942 were unreachable.
Customers Impact : Customers were unable to access their websites on the specified filerz.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
May 14, 09:37 UTC
Investigating - We are currently experiencing an incident affecting our Web Hosting offer on cluster028 filerz942.
Start time : 14/05/2025 07:43 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 14, 08:02 UTC
[Global][Domains] - Domains Name incident notification on .MG
Resolved - We would like to inform you that the incident on our Domains offer .MG has now been resolved.

Here is detail for this incident :
Start time : 06/05/2025 12:50 UTC
End time : 14/05/2025 08:00 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
May 14, 09:09 UTC
Identified - We have determined the origin of the incident affecting our .MG Domains offer, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 06/05/2025 12:50 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 6, 13:43 UTC
Investigating - We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 06/05/2025 12:50 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 6, 13:19 UTC
May 13, 2025
[GRA1][Web Hosting] - Cluster021 incident notification
Resolved - We would like to inform you that the incident on our Web Hosting offer has now been resolved.

Here is detail for this incident :
Start time : 13/05/2025 08:00 UTC
End time : 13/05/2025 12:56 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
May 13, 12:58 UTC
Investigating - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on the Cluster021.

Here is detail for this incident :
Start time : 13/05/2025 08:00 UTC
Customers Impact : Customers are facing latency on operation to attach domain and create websites on cluster021.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 13, 12:34 UTC
[Global][Domains] - Domains Name incident notification on .IN
Resolved - We would like to inform you that the incident on our Domains offer .IN has now been resolved.

Here is detail for this incident :
Start time : 09/05/2025 10:00 UTC
End time : 13/05/2025 10:22 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
May 13, 10:46 UTC
Identified - We have determined the origin of the incident affecting our .IN Domains offer, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 09/05/2025 10:00 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .IN domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 9, 10:17 UTC
[GRA][Web Hosting] - Cluster029 incident notification
Resolved - We would like to inform you that the incident on the cluster029 has now been resolved.

Here is detail for this incident :
Start time : 12/05/2025 23:05 UTC
End time : 13/05/2025 00:08 UTC

We thank you for your understanding and patience throughout this incident.
May 13, 00:21 UTC
Identified - We have determined the origin of the incident affecting our Web Hosting offer on the cluster029.

Here are some supplementary details :
Start time : 12/05/2025 23:05 UTC
Impacted Service(s) : Logs and stats access temporary unavailable
Customers Impact : Customers temporarily cannot access their logs and stats on the affected cluster.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 12, 23:45 UTC
Investigating - We are currently experiencing an event affecting our Web Hosting offer.

Start time : 12/05/2025 23:05 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 12, 23:37 UTC
May 12, 2025
[GLOBAL][Collaborative solutions] - Zimbra incident notification
Resolved - We would like to inform you that we had an incident on our Zimbra offfer.
This incident has now been resolved.

Here are some supplementary details :
Start time : 12/05/2025 11:26 UTC
End time : 12/05/2025 11:56 UTC
Impacted Service(s) :Some Zimbra Mail were temporarily unreachable.
Customers Impact : Customers were temporarily unable to access their mail.
Root Cause : This incident was caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 12, 12:00 UTC
May 11, 2025
[GRA][Web Hosting] - Cluster026 incident notification
Resolved - We would like to inform you that the incident on the cluster026 has now been resolved.

Here is detail for this incident :
Start time : 11/05/2025 10:41 UTC
End time : 11/05/2025 11:45 UTC
Root Cause : This incident is caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 11, 11:55 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Since 11:05 UTC, no more latency observed on Cluster026.
Our technical teams are currently working on replacing the network equipment that caused the incident which can cause some latency to customers during replacement.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 11, 11:30 UTC
Identified - We have determined the origin of the incident affecting our Web Hosting offer on the cluster026.

Here are some supplementary details :
Start time : 11/05/2025 10:41 UTC
Impacted Service(s) : Latency observed on Web Hosting cluster026.
Customers Impact : Customers are temporarily facing latency while accessing their websites hosted on the affected cluster.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 11, 11:16 UTC
May 10, 2025

No incidents reported.

May 9, 2025
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025
May 5, 2025
[Global][Collaborative solutions] - Zimbra incident notification
Resolved - We would like to inform you that the incident on our Zimbra offer, have been resolved
Start Time : 05/05/2025 08:00 UTC
End Time : 05/05/2025 10:00 UTC
Root cause : The incident was du to a software issue

We thank you for your understanding and patience throughout this incident
May 5, 10:09 UTC
Investigating - We are currently experiencing an incident affecting our Zimbra offer.

Here is detail for this incident :
Start time : 05/05/2025 08:00 UTC
Impacted Service(s) : Zimbra mailboxes.
Customers Impact : Some customers are temporarily unable to send e-mail on their Zimbra mailboxes.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 5, 08:36 UTC
[GRA1][Web Hosting] - Cluster027 - Filerz244
Resolved - We would like to inform you that the incident on our Web Hosting offering, have been resolved
Start Time : 02/05/2025 08:47 UTC
End Time : 02/05/2025 14:30 UTC
Root cause : The incident was due to a software issue.

We thank you for your understanding and patience throughout this incident
May 5, 07:11 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Websites on filerZ422 are operational again.
Ongoing Actions : Our technical team is actively monitoring this incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 2, 17:33 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 2, 14:52 UTC
Update - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on our Web Hosting offer on Filerz244 since 02/05/2025 08:47 UTC.
Our technical team is continuing to investigate the incident causing the latency.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 2, 13:54 UTC
Investigating - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on our Web Hosting offer on Filerz244.

Here is detail for this incident :
Start time : 02/05/2025 08:47 UTC
Customers Impact : Latency is being observed for websites hosted on the Filerz244.
Customers Impact : Customers will experience problems accessing their websites hosted on the affected filerz.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 2, 09:27 UTC
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