Web Cloud Status

OVHcloud Web Hosting Status

Current status

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Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GRA1][Webhosting] - Cluster026 - Filerz: 172

Update - Update: 75% of Filerz172 backup have been done.
May 25, 08:08 UTC

Update - Update: 64% of Filerz172 backup has been done.
May 23, 08:32 UTC

Update - Update: 61% of Filerz172 backup has been done.
May 20, 13:03 UTC

Update - Update: 54% of Filerz172 backup has been done.
May 18, 07:58 UTC

Update - Update: 39% of Filerz172 backup has been done.
May 13, 13:04 UTC

Update - Update: 11% of Filerz172 backup has been done.
May 6, 15:11 UTC

Update - Update: Unfortunately, the backup failed. Therefore, it has been rebooted. Since then, 2% of Filerz172 backup has been done.
May 4, 18:01 UTC

Update - Update : Filerz172 : 8% of the full backup is completed.
Apr 29, 13:09 UTC

Update - Update : Filerz172 : 1% of the full backup is completed.
The backup restarted due to a reboot.
Apr 27, 13:33 UTC

Update - Update : Unfortunately, the back up of Filerz172 has failed.
Ongoing Action : The process has been restarted.
Thank you for your understanding.
Filerz172 : 9% of the full backup has been done.
Apr 26, 10:45 UTC

Update - Update : The backup is still in progress.
Apr 22, 08:55 UTC

Update - Update:
Filerz172 : 89% of the full backup has been done.
Apr 19, 12:46 UTC

Update - Update:
Filerz196 : The full backup is completed.
Filerz172 : 55% of the full backup has been done.
Apr 14, 20:38 UTC

Update - Update:
Filerz172 : 55% of the full backup has been done.
Filerz196 : 81% of the full backup has been done.
Apr 13, 06:54 UTC

Update - Update:
Filerz172 : 48% of the full backup has been done.
Filerz196 : 61% of the full backup has been done.
Apr 11, 12:23 UTC

Update - Update:
Filerz172 : 38% of the full backup has been done.
Filerz196 : 30% of the full backup has been done.
Apr 8, 06:59 UTC

Update - Here is a list of Filerz:
+ Filerz172: 31% of the full backup is completed.
+ Filerz196: 12 % of the full backup is completed. The server had rebooted and the full back up has restarted.
Apr 6, 07:38 UTC

Update - Update : The backup is still in progress.
Apr 1, 09:26 UTC

Update - Ongoing actions: +Filerz172: 09% of the full backup is completed. The server had rebooted and the full back up has restarted.
+ Filerz196: 73% of the full backup is completed.
Mar 25, 08:02 UTC

Update - Update : The backup is still in progress.
Mar 23, 12:41 UTC

Update - Ongoing actions: Here is a list of Filerz:
+ Filerz172: 16% of the full backup is completed.
+ Filerz196: 33% of the full backup is completed.
Mar 21, 09:17 UTC

Update - Ongoing actions: Here is a list of Filerz:
+ Filerz172: 16% of the full backup is completed.
+ Filerz196: Due to technical problem, our teams started over the full backup which is now 3 completed.
Mar 21, 08:22 UTC

Update - Ongoing actions: Here is a list of Filerz:
+ Filerz172: 5% of the full backup is completed.
+ Filerz196: Due to technical problem, our teams started over the full backup which is now 3 completed.
We apologize for the inconvenience and thank you for your understanding.
Mar 18, 08:54 UTC

Update - Update:filerz196 : The fullbackup is actually finished.
Mar 14, 11:06 UTC

Update - Update:filerz172 : A fullbackup is actually in progress. The average duration will be at least fifteen days.
Mar 14, 11:01 UTC

Update - Update: Here is the list of filerz with degraded performance :
+ filerz172 : A fullbackup operation is in progress
+ filerz196 : Websites hosted on the filerz may be unavailable. Our technical teams are investigating to know the origin of the degradation
Mar 11, 12:52 UTC

Update - Ongoing actions: Due to a hardware issue, our teams started over the full backup which now is 3% realized.
We apologize for the inconvenience caused.
Mar 9, 12:39 UTC

Update - Update: The full backup is still in progress. We will get back to you as soon as it is complete.
Mar 4, 15:46 UTC

Update - Update: 17% of the full backup has been done.
We will keep you updated on the evolution of the backup.
Feb 28, 16:03 UTC

Update - Update :50GB out of the 10TB have been transmitted.
Feb 25, 17:04 UTC

Identified - Start time : 23/02/2022 14:15 UTC
Service impact : Websites slowdown on filerz172
Technical impact (DC/geographical area) : GRA1
Root cause : A full backup is in progress (6% done)
Scope of impact : All websites hosted on filerz172

Comment : We will get back to you as soon as the backup is complete.
Feb 23, 14:45 UTC

[GRA1][Web Hosting] - Cluster028 - Filerz786

Update - Update: 86% of Filerz786 backup has been done.
May 25, 08:03 UTC

Update - Update: 74% of Filerz786 backup has been done.
May 23, 08:27 UTC

Update - Update: 72% of Filerz786 backup has been done.
May 20, 12:59 UTC

Update - Update: 65% of Filerz786 backup has been done.
May 18, 08:00 UTC

Update - Update: 49% of Filerz786 backup has been done.
May 13, 13:06 UTC

Update - Update:24% of Filerz786 backup has been done.
May 6, 15:13 UTC

Identified - Update: The full back has restarted. 17% of Filerz786 backup has been done.
May 4, 17:54 UTC

Update - Update: Due to a technical issue, the full backup has been stopped and it is planned to be relaunched today at midnight.
We apologize for the inconvenience and thank you for your understanding.
Apr 29, 13:18 UTC

Update - Update: Filerz786 : 4% of the full backup has been done.
Apr 26, 10:45 UTC

Update - Update : The full back up planned for tonight has failed, our teams will proceed with a re-launch tomorrow morning. Thank you for your understanding.
Apr 21, 00:06 UTC

Update - Ongoing actions : Our teams are currently doing a fullbackup.
We will keep you informed on the evolution of the backup.
Apr 20, 13:47 UTC

Investigating - Start time : 20/04/2022 13:26 UTC
Service impact : Some latency is observed. And some hosted websites may be unreachable.
Ongoing actions : Our teams are currently working to solve the problem
Apr 20, 13:37 UTC

[GRA-BHS][Infrastructure] - Statistics infrastructure migration

Update - The migration of the Cluster024 in GRA1 is completed.
We will resume the migration of the clusters on Monday morning the 30/05/2022.
May 24, 09:30 UTC

Update - The migration of the Cluster024 in GRA1 is starting.
May 24, 07:17 UTC

Update - The migration of Cluster028 and 029 in GRA1 are completed.
May 23, 15:39 UTC

Update - The migration of the Cluster029 in GRA1 is starting.
May 23, 11:04 UTC

Update - The migration of the Cluster028 in GRA1 will start shortly.
May 23, 07:59 UTC

Update - The migration of the Cluster027 in GRA1 is completed.
We will resume the migration of the clusters on Monday morning the 23/05/2022.
May 19, 18:08 UTC

Update - The migration of the Cluster027 in GRA1 is in progress.
May 19, 12:11 UTC

Update - The migration of the Cluster026 is completed.
May 18, 13:32 UTC

Update - The migration of the Cluster025 in GRA1 is completed.
The migration of the Cluster026 in GRA1 will start shortly.
May 18, 11:58 UTC

Update - The migration of the Cluster025 in GRA1 will start shortly.
And the migration of Cluster026 in GRA1 will start today early afternoon.
May 18, 07:24 UTC

Update - The migration of the Cluster023 in GRA1 is completed.
Tomorrow morning we will start the migration of Cluster025, and in the afternoon for Cluster026.
May 17, 13:29 UTC

Update - The migration of the Cluster023 in GRA1 will start shortly.
May 17, 11:47 UTC

Update - The migration of Cluster020 in GRA1 is completed.
We will soon start the migration of Cluster023 in GRA1
May 17, 09:12 UTC

Update - The migration of Cluster020 in GRA1 will start now.
And the migration of Cluster023 in GRA1 will start today early afternoon.
The migration of Cluster051, Cluster021 and Cluster012 are completed.
May 17, 07:28 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 13, 11:42 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 13, 08:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:27 UTC

Update - INFO: The migration of cluster051(BHS) will start now.

Scheduled - Start time: 09/05/2022 08:27 UTC
End time: 17/06/2022 08:27 UTC
Service impact: 2 hours of hosting usage statistics won't be displayed in customer manager during the maintenance on a specific cluster.
Service improvement: As part of the continuous improvement of our services, we are rolling out a migration of statistics infrastructure on all clusters.

[GRA][Webhosting] - Cluster 003

Update - Update: There are ongoing maintenance tasks that prevent the regeneration of statistics.
The regeneration of statistics will normally take place mid-next week.
May 20, 13:39 UTC

Update - The regeneration of stats is still on its way.
We will post update when significant progress has been made.
May 13, 17:16 UTC

Update - Update: The regeneration of stats is still on going. 38% have been done.
May 6, 15:18 UTC

Update - Update:We are restarting the last generation for the rest of customer.
Apr 25, 08:40 UTC

Update - Update : There are ongoing maintenance tasks that prevent the regeneration of statistics. We will come back to you to keep you informed.
Apr 15, 08:41 UTC

Update - Update:Regeneration is currently suspended, blocked at 65%.
The generation of the statistics of the day before is still functional however
Mar 25, 10:38 UTC

Update - Update: The daily regeneration is still in progress.
Mar 23, 11:25 UTC

Update - Update: Actually we have 50% generated.
Mar 14, 10:37 UTC

Update - Update:There are 200 sites left to generate to reach 50%.
Mar 14, 10:35 UTC

Update - Update: Our teams will finish generating 50% on the 13/03/2022.
We will keep you informed of the progress.
Mar 11, 13:25 UTC

Update - Update:We are starting the last generation for 50% of customer, Actually we have 45% generated.
Mar 7, 15:31 UTC

Update - Update: We are continuing to generate statistics. We will have finished 50% normally end of next week
Feb 25, 14:17 UTC

Update - We are continuing to work on a fix for this issue.
Feb 23, 12:16 UTC

Update - Ongoing actions : Statistics generation is still in progress . You will be informed of the progress.
Feb 21, 10:35 UTC

Update - Ongoing actions : Patch have been deployed. We relaunch statistics generation . You will be informed of the progress.
Feb 14, 13:46 UTC

Update - Update :Our technical teams have detected a problem during the regeneration of statistics, we are currently creating a patch to correct the problem.
Feb 1, 11:04 UTC

Update - Update: Our technical teams have detected a bug making the display of the statuses invisible on a date period higher than 1 month. They are investigating to determine the origin
Jan 31, 12:05 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
24/01/2022 to 07/02/2022 : Metrics are curently regenerating
Jan 24, 10:53 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics finishes being regenerated during the day
30/11/2021 to 13/12/2021 : Reconstructed metrics started
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
Jan 19, 12:26 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/10/2021 to 16/11/2021 metrics are re-generated.
30/09/2021 to 11/10/2021 metrics are 50% done.
12/01/2022 to 15/01/2022 and 30/11/2021 to 13/12/2021 metrics will be generated shortly.
Jan 18, 09:31 UTC

Update - Ongoing actions :Following some slowness on the filerz, we had to cancel the regeneration spots.
They were relaunched this morning but with a smaller gap in stats to regenerate
Next update : 17/01/2022
Jan 14, 12:00 UTC

Update - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
36% of the statistics are rebuilt since last Friday
Next update max : 17/01/2022
Jan 12, 10:52 UTC

Identified - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
Today 25% of the statistics are rebuilt since last Friday
Next update : 17/01/2022
Jan 10, 08:52 UTC

Investigating - Start time : 07/01/2022
Service impact : some statistiques between september and december are missing
Ongoing actions : We relaunch all statistics generation, this action can take all week-end
Jan 7, 11:13 UTC

[GRA2][Webhosting] - Cluster 006

Update - We are continuing to investigate this issue.
May 20, 08:37 UTC

Update - Update : Our teams continue to work on resolving the generation of statistics.
We apologise for the inconvenience.
May 20, 08:37 UTC

Update - Update : We need to wait a few more weeks before restarting the generation and regeneration of statistics.
May 6, 15:21 UTC

Investigating - Start time : 27/04/2022 04:18 UTC
Service impact : Statistics are no longer generated from 27 April 2022
Technical impact (DC/geographical area) : GRA2
Scope of impact : All offers on cluster006 are unavailable.
Ongoing actions : Due to unscheduled maintenance, we are unable to regenerate the statistics. We will restart this regeneration as soon as this maintenance is completed. Thank you for your understanding.
Apr 27, 14:30 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Web Hosting || Datacenter GRA Degraded Performance

Cluster002 Under Maintenance

Cluster003 Degraded Performance

Cluster005 Under Maintenance

Cluster006 Degraded Performance

Cluster007 Under Maintenance

Cluster010 Under Maintenance

Cluster011 Under Maintenance

Cluster012 Operational

Cluster013 Under Maintenance

Cluster014 Under Maintenance

Cluster015 Under Maintenance

Cluster017 Under Maintenance

Cluster020 Under Maintenance

Cluster021 Under Maintenance

Cluster023 Under Maintenance

Cluster024 Operational

Cluster025 Operational

Cluster026 Degraded Performance

Cluster027 Operational

Cluster028 Degraded Performance

Cluster029 Operational

Cluster030 Under Maintenance

Cluster031 Under Maintenance

Redirect Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu004 Operational

eu005 Operational

eu007 Operational

eu008 Operational

eu009 Operational

sql006 Operational

sql008 Operational

sql009 Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Databases || CloudDB GRA Operational

eu001 Operational

eu007 Operational

eu008 Operational

eu009 Operational

sql006 Operational

sql008 Operational

sql020 Operational

sql021 Operational

eu010 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

VoIP || Core Network Operational

OverTheBox || OverTheBox Operational

Internet Access || ADSL Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Internet Access || Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[GRA7][WebPaaS] - Interface upgrade May 30, 16:00-22:00 UTC

Start time : 30/05/2022 16:00 UTC
End time : 30/05/2022 22:00 UTC
Service impact : Console User Interface, authentication to the solution, and project provisioning will be unavailable at some point during the maintenance.
WebPaaS team will proceed to an upgrade of multiple components. All projects and environments will continue to function during the upgrade.
Posted on May 26, 04:38 UTC

[GRA][Web Hosting] - Cluster020 Filerz47 May 31, 21:00-23:00 UTC

Start time : 31/05/2022 21:00 UTC
End time : 31/05/2022 23:00 UTC
Service impact : No service during the migration of the filerz.
Following our continuous improvement policy, we are going to migrate the filerz47 to keep our infrastructure up-to-date.
Posted on May 25, 22:54 UTC

Past Incidents

May 27, 2022

No incidents reported today.

May 26, 2022

[P19][Collaborative solutions] - MXPlan filerz327

Resolved - Start time : 27/05/2022 00:02 UTC
End time : 27/05/2022 00:18 UTC
Service impact : Mails were unreachable on filerz327
Our technical teams resolved the issue. Services are up and running as they were prior the incident.
May 26, 22:00 UTC

May 25, 2022

[GRA][WebPaaS] - Git

Completed - Maintenance has been completed.
May 25, 23:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:01 UTC

Scheduled - Start time :25/05/2022 21:00UTC
End time :25/05/2022 22:00UTC
Service impact : All projects and environments will continue to function during the upgrade; however, Console User Interface, Git, and Crons will be unavailable during the reindexing of git logs, which may take up to 6 hours for the biggest Git repositories.
Projects provisioning is not impacted.
Service improvement : Git needs to be upgrated
May 25, 07:33 UTC

[RBX][Network] - cluster-2253

Resolved - Start time : 25/05/2022 20:10 UTC
End time : 25/05/2022 20:34 UTC
Service impact : Some servers were unreachable.
Our technical teams resolved the issue. Impact servers are reachable anew.
May 25, 20:59 UTC

May 24, 2022

[UK][Interconnect ] - British Telecom interconnection partially unavailable

Resolved - Start time : 08/05/2022 21:15 UTC
End time : 24/05/2022 09:00 UTC
Service impact : British Telecom interconnection was partially unavailable, incoming calls for UK lines failed.
Our technical teams and British Telecom teams resolved the issue. The interconnection is fully available anew.
May 24, 18:49 UTC

Update - Update : Investigations on this incident are still ongoing between our teams and British telecom to restore the service.
We will keep you informed of the progress.
May 16, 09:21 UTC

Update - Our technical teams continue the investigations with British Telecom.
May 13, 07:19 UTC

Update - Our technical teams continue to work on the issue with British Telecom.
We will keep you informed as soon as a progress has been made.
May 11, 15:32 UTC

Update - British Telecom verified the connection on the first link which was good.
And currently they are working on the second link.
May 10, 16:22 UTC

Update - Our technical teams are working with our partner to resolve this incident.
We will keep you informed as soon as a solution has been found.
May 10, 07:56 UTC

Update - Ongoing actions : Our teams are still working to solve the problem.
We apologize for the inconvenience caused and thank you for your understanding.
May 9, 15:07 UTC

Investigating - Start time : 08/05/2022 21:15 UTC
Service impact : British Telecom interconnection is partially unavailable, incoming calls for UK lines fails.
Ongoing actions : Our technical teams are investigating with our partner British Telecom to determine the origin of this incident
May 9, 11:20 UTC

[GRA1][Webhosting] - Cluster023 - filerz941

Resolved - This incident has been resolved.
May 24, 07:15 UTC

Update - Start time : 13/05/2022 08:28 UTC
End time : 13/05/2022 08:58 UTC
Service impact : Websites on this filerz were unreachable .
Service is working as expected at this time.
No data loss to report for customers.
Root cause : A hardware device is the cause of this issue, it has been changed.
May 13, 09:08 UTC

Investigating - Start time : 13/05/2022 08:28 UTC
Service impact : Websites on this filerz are unreachable .
Ongoing actions : Our technicians are currently working on.
May 13, 08:40 UTC

May 23, 2022

[GRA1/GRA3][Web Hosting] - Databases migration

Completed - The scheduled maintenance has been completed.
May 23, 11:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 00:01 UTC

Scheduled - Start time :09/05/2022 00:00 UTC
End time :25/05/2022 00:00 UTC
Service impact : During this operation, our customers may experience an unavailability of 1 minute
Service improvement : Within the framework of the continuous improvement of our services, we carry out an operation of migration of the databases from GRA1 to GRA3. The concerned clusters by this maintenance are: sql006 and eu009.
Please note that the current maintenance can take place 24/24.
May 6, 12:00 UTC

[GRA1][Webhosting] - Cluster020 - Filerz802

Resolved - Service is working as expected at this time.
May 23, 08:54 UTC

Monitoring - Update : We don't observe any performance degradation on Filerz802.
We will keep Filerz802 under monitoring.
May 18, 09:08 UTC

Update - Update : Unfortunately, the back up of Filerz802 continue to fail.
Ongoing Action : We will replace some internal components.
May 12, 06:48 UTC

Update - Update : Unfortunately, the back up of Filerz802 has failed.
Ongoing Action : The process has been restarted.
Thank you for your understanding.
Apr 26, 10:45 UTC

Update - Update:
Filerz802 : 50% of the full backup has been done.
Apr 22, 08:51 UTC

Update - Update:
Filerz802 : 38% of the full backup has been done.
Apr 19, 12:50 UTC

Update - Update:
Filerz802 : 15% of the full backup has been done.
Apr 13, 06:59 UTC

Update - Update:
Filerz47 : The backup has been completed.
Filerz802 : 8% of the full backup has been done.
Apr 11, 12:21 UTC

Update - Update:
Filerz47 : 80% of the full backup has been done.
Filerz802 : 8% of the full backup has been done.
Filerz802 : We observe unavailability on the filerz802 rendering the hosted websites slow or inaccessible. Our teams are currently investigating
Apr 8, 14:57 UTC

Update - Update:
Filerz47 : 80% of the full backup has been done.
Filerz802 : 8% of the full backup has been done.
Apr 8, 06:56 UTC

Update - Update:
+ Filerz47 : 73% of the full backup has been done.
+ Filerz802 : 1% of the full backup has been done. It was rebooted on April 5 because it was inaccessible
Apr 6, 08:54 UTC

Update - Update:
Filerz47 : 56% of the full backup has been done.
Filerz802 : 47% of the full backup has been done.
Apr 1, 09:27 UTC

Update - Update:
Filerz47 : 30% of the full backup has been done.
Filerz802: 23% of the full backup has been done.
Mar 25, 08:12 UTC

Update - Update:
Filerz47 : 24% of the full backup has been done.
Filerz802: 16% of the full backup has been done.
We apologize for any inconvenience caused.
Mar 23, 12:45 UTC

Update - Update: Filerz47 : 16% of the full backup has been done.
Filerz802: 8% of the full backup has been done.
We apologize for any inconvenience caused.
Mar 21, 09:05 UTC

Update - Ongoing actions: The backup of the Filerz47 is still in progress.
Mar 18, 08:31 UTC

Update - Update:filerz802 , service is working as expected at this time.
Mar 17, 13:59 UTC

Update - Update: Here is the list of filerz with degraded performance :
+ filerz47 : A fullbackup operation is in progress
+ filerz802 : Websites hosted on this filerz can be slowdown since 08:04 UTC. Our technical teams are investigating to know the origin of the degradation
Mar 14, 08:25 UTC

Update - Ongoing actions: Due to a hardware issue, our teams started over the full backup which now is 3% realized.
We apologize for the inconvenience caused.
Mar 9, 12:37 UTC

Update - Update: The full backup is still in progress. We will get back to you as soon as it is complete.
Mar 4, 15:22 UTC

Update - Update: 15% of the full backup has been done.
We will keep you updated on the evolution of the backup.
Feb 28, 15:58 UTC

Update - Update:The filerz is still under heavy load, customers should expect slowness.
Feb 25, 19:32 UTC

Update - Update:6% of the full backup has been done.
Feb 25, 18:00 UTC

Update - Update:A full backup is still in progress. Our technicians are currently working on.
Feb 24, 14:58 UTC

Identified - The issue has been identified and a fix is being implemented.
Feb 23, 14:42 UTC

Investigating - Start time : 23/02/2022 14:00 UTC
Service impact : Websites slowdown on filerz47
Technical impact (DC/geographical area) : GRA1
Root cause : A full backup is in progress (5% done)
Scope of impact : All websites hosted on filerz47

Comment : We will get back to you as soon as the backup is complete.
Feb 23, 14:34 UTC

May 22, 2022

No incidents reported.

May 21, 2022

[GRA2][Webhosting] - Cluster 026 - Filerz1014

Resolved - Start Time : 21/05/2022 06:33 UTC
End Time : 21/05/2022 06:45 UTC
Service impact : Websites were unreachable on Filerz1014
Root cause : Hardware incident
Current status : Resolved
May 21, 07:05 UTC

Identified - Start time : 21/05/2022 06:33 UTC
Service impact : Websites are unreachable on Filerz1014
Technical impact (DC/geographical area) : GRA2
Root cause : Hardware incident
May 21, 07:04 UTC

May 20, 2022

[GRA1][Webhosting] - Cluster 026 - Filerz969

Resolved - Start Time : 20/05/2022 22:20 UTC
End Time : 20/05/2022 23:03 UTC
Service impact : Logs and stastistics on the filerz969 are available.
Root cause : incident due to a software problem.
May 20, 23:10 UTC

Investigating - Start time : 20/05/2022 22:20 UTC
Service impact : Logs and stastistics on the filerz969 are currently unreachable
Technical impact (DC/geographical area) : GRA1
Root cause : Under investigation
Ongoing actions :Our team is investigating the source of this incident
May 20, 23:02 UTC

[GRA1][Web Hosting] - Cluster021 - Filerz115

Resolved - Start Time : 17/05/2022 07:08 UTC
End Time : 20/05/2022 14:15 UTC
Service impact : The full backup is completed.
Slowness on some hosted websites were observed.
Current status : Resolved
May 20, 14:33 UTC

Update - Ongoing actions : 89% of the full backup is completed.
May 18, 13:16 UTC

Update - Ongoing actions : A full backup is in progress.
May 17, 07:33 UTC

Investigating - Start time : 17/05/2022 07:08 UTC
Service impact : Slowness on some hosted websites is observed.
Ongoing actions : Our teams are currently working on the problem.
May 17, 07:13 UTC

[P19][Collaborative solutions] - MXPlan

Resolved - Start Time : 17/05/2022 09:20 UTC
End Time : 20/05/2022 12:19 UTC
Service impact : These filerz were unreachable:
filerz219.mail
filerz423.mail
filerz458.mail
filerz471.mail
filerz476.mail
filerz529.mail
Current status : Resolved
May 20, 12:32 UTC

Update - UPDATE: Our teams have restored the mail services (filerz476.mail - filerz529.mail - filerz219.mail - filerz423.mail and filerz471.mail).
Restoration is still underway for the last mail services (filerz458.mail ) 90% done.
Our teams plan to finish the restoration on Friday afternoon , 20th May.
May 19, 12:23 UTC

Update - UPDATE: Our teams have restored the mail services (filerz476.mail - filerz529.mail - filerz219.mail - filerz423.mail).
Restoration is still underway for the mail services (filerz458.mail ) while filerz471.mail is complete , sanity check in progress.
Our teams plan to finish the restoration on Friday afternoon , 20th May.
We apologize for any inconvenience caused.
May 19, 07:38 UTC

Update - Our teams have restored the mail services (filerz476.mail - filerz529.mail - filerz219.mail - filerz423.mail).
Restoration is stil underway for the mail services (filerz458.mail - filerz471.mail).
Our teams plan to finish the restoration on Friday afternoon.
We apologize for the inconvenience caused
May 18, 13:49 UTC

Update - Our teams have restored the mail services (filerz476.mail - filerz529.mail - filerz219.mail - filerz423.mail).
Restoration is underway for the mail services (filerz458.mail - filerz471.mail).
May 18, 10:37 UTC

Update - Our teams have restored the mail services (filerz476.mail - filerz529.mail - filerz219.mail).
Restoration is underway for the mail services (filerz423.mail - filerz471.mail).
filerz458.mail must be restored. A communication is sent on manager of the concerned services to explain the next steps.
May 18, 08:27 UTC

Update - Our teams have restored filerz219.mail .
May 17, 22:34 UTC

Update - Our teams have restored one third of the mail services(filerz476.mail - filerz529.mail).
Analysis is underway on the second third of services (filerz458.mail - filerz219.mail).
filerz471.mail must be restored. A communication is sent on manager of the concerned services to explain the next steps.
We apologize for the inconvenience caused
May 17, 19:22 UTC

Update - Update : A partial restoration has been carried out, we are continuing the operations to return the services to you as soon as possible.
May 17, 17:08 UTC

Update - Update : Interventions are still in progress to return the service to you as soon as possible.
May 17, 16:41 UTC

Update - Update : Our teams continue to work on the damaged equipments to restore the service.
May 17, 14:31 UTC

Identified - Update : Our teams are in the process of identifying services that can be brought on stream quickly. No data loss has been identified.
May 17, 13:24 UTC

Update - Ongoing actions : 14 403 services are impacted. And there is also some disruption in the reception of messages for all services at P19.
Our teams are currently working to solve the problem.
May 17, 11:08 UTC

Investigating - Start time : 17/05/2022 09:20 UTC
Service impact : The list of filerz that are unreachable:
filerz219.mail
filerz423.mail
filerz458.mail
filerz471.mail
filerz476.mail
filerz529.mail
Related Incident : Our teams are currently working to solve the problem. You can follow the updates of the incident by using the current link
May 17, 09:57 UTC

[RBX/GRA][Collaborative solutions] - EmailPro

Resolved - Start Time :19/05/2022 09:00 UTC
End Time : 19/05/2022 19:25 UTC
Service impact : Accessing mailbox is back in service.
May 20, 07:33 UTC

Update - Ongoing actions : 65% of the updates are completed.
Our teams are continuing the implementation of updates on our Exchange infrastructure EmailPro2.
May 19, 15:09 UTC

Identified - Start time : 19/05/2022 09:00 UTC
Service impact : Customers may encounter some slowness accessing the Mailbox
Ongoing actions : Our teams are currently doing updates on our Exchange infrastructure EmailPro2
May 19, 12:16 UTC

[SLO68][Internet Access] - ADSL - FTTH

Resolved - Start Time :18/05/2022 12:30 UTC
End Time : 19/05/2022 123:45 UTC
Service impact : Internet access, FTTH, SDSL are all functional, no packet losses on equipments .
Current status : Resolved
May 20, 05:16 UTC

Update - Ongoing actions : Our teams are still working with our operator to solve the problem.
May 19, 16:24 UTC

Identified - Update : An intervention is in progress on the provider's side.
May 19, 10:20 UTC

Update - Update : Our team continue to investigate with our operator to locate the source of the problem.
May 18, 15:09 UTC

Investigating - Start time : 18/05/2022 12:30 UTC
Service impact : We currently have packet losses on some equipments of our operator.
Ongoing actions : Our teams continue to investigate the origin of this incident.
May 18, 13:57 UTC

May 19, 2022

May 18, 2022

[Global][Collaborative solutions] - Sharepoint maintenance

Completed - Start time : 18/05/2022 19:00 UTC
End time : 18/05/2022 21:00 UTC
Service impact : Sharepoint services will be unavailable for one hour.
Service improvement : In order to proceed our continuous improvement policy, we will be doing a maintenance operation on our sharepoint service
May 18, 20:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:00 UTC

Scheduled - Start time : 18/05/2022 19:00 UTC
End time : 18/05/2022 21:00 UTC
Service impact : Sharepoint services will be unavailable for one hour.
Service improvement : In order to proceed our continuous improvement policy, we will be doing a maintenance operation on our sharepoint service
May 18, 13:18 UTC

May 17, 2022

May 16, 2022

[P19, GWS+TH2 ][Telephony] - Interconnection migration

Completed - Start time : 05/05/2022 08:00 UTC
Service impact : None
Service improvement : To improve our telephony infrastructure resiliency, we migrate outgoing calls for Orange interconnection to new SBC clusters on two new locations. Full migration completed on 16/05/2022 09:20 UTC
May 16, 09:29 UTC

Scheduled - Start time : 05/05/2022 08:00 UTC
Service impact : None
Service improvement : To improve our telephony infrastructure resiliency, we migrate outgoing calls for Orange interconnection to new SBC clusters on two new locations.
Important : Concerning this maintenance, it is still in progress. On Thursday, 75% of the migration was done, we will keep you informed of the progress.
May 16, 08:26 UTC

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

[P19, GWS+TH2 ][Telephony] - Interconnection migration

Completed - Update : 75% of the outgoing traffic is migrated.
The migration is monitored and continue in a progressive manner.
May 13, 02:06 UTC

Update - Update : 50% of the outgoing traffic is migrated.
The migration is monitored and continue in a progressive manner.
May 12, 15:27 UTC

Update - Update : 20% of the outgoing traffic is migrated.
The migration is monitored and continue in a progressive manner.
May 12, 11:54 UTC

Update - UPDATE : 10% of the outgoing traffic is migrated, and the migration is monitored and continued in a progressive manner.
May 11, 16:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 10:25 UTC

Scheduled - Start time :05/05/2022 08:00 UTC
End time :13/05/2022 13:50 UTC
Service impact : None
Service improvement :To improve our telephony infrastructure resiliency, we migrate outgoing calls for Orange interconnection to new SBC clusters on two new locations.
May 9, 10:23 UTC