Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GRA1][Webhosting] - Cluster 020- Filerz37

Update - Update : The backup is still in progress, 83% completed.
Oct 03, 2022 - 11:02 UTC

Update - Update : The backup is still in progress
Sep 26, 2022 - 08:43 UTC

Identified - Start time : 23/09/2022 10:10 UTC
Service impact : Websites slowdown on filerz37
Root cause : Short overload during backup process.
Ongoing actions : The backup is still in progress.
Sep 23, 2022 - 10:55 UTC

Investigating - Start time : 23/09/2022 10:10 UTC
Service impact : Websites slowdown on filerz37
Ongoing actions : Our teams investigate to determine the origin of the degradation
Sep 23, 2022 - 10:13 UTC

[GRA2/GRA3][Web Hosting] - CloudDB migrations

Update - Our teams need more time for the current maintenance.
Here is the new end time of the maintenance:
End time : 21/10/2022 UTC
Sep 29, 2022 - 23:46 UTC

Update - Our teams need more time for the current maintenance.
Here is the new end time of the maintenance:
End time : 30/09/2022 UTC
Sep 19, 2022 - 04:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 2022 - 00:00 UTC

Scheduled - Start time : 18/08/2022 00:00 UTC
End time : 15/09/2022 00:00 UTC
Service impact : During this operation, our customers may experience an unavailability of 1 minute.
Service improvement : Within the framework of the continuous improvement of our services, we carry out an operation of migration of the databases from GRA2 to GRA3. The cluster impacted by this maintenance is: sql020 (GRA2). Containers will migrate to eu010 and eu011 (GRA3).
Please note that the current maintenance can take place 24/24.

[GRA1][Web Hosting] - Cluster026 - Filerz178

Identified - Start time : 28/09/2022 12:30 UTC
Service impact : Slowness or unreachability observed on some hosted websites.
Root cause : A backup is in progress.
Ongoing actions : Our technical teams are working to solve the problem.
Sep 28, 2022 - 12:56 UTC

Investigating - Start time : 28/09/2022 12:30 UTC
Service impact : Slowness or unreachability observed on some hosted websites.
Ongoing actions : Our technical teams are working to solve the problem.
Sep 28, 2022 - 12:33 UTC

[GRA][Webhosting] - Cluster 003

Update - Update: The migration is still in progress.
Sep 26, 2022 - 08:47 UTC

Update - The migration is still in progress.
Aug 30, 2022 - 12:07 UTC

Update - The migration is still in progress.
Statistics are available again and logs are accessible.
Aug 18, 2022 - 13:17 UTC

Update - The migration is still in progress. Statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC, but logs are accessible.
Aug 08, 2022 - 15:24 UTC

Update - The migration is still in progress. Logs are accessible but, statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC.
Jul 26, 2022 - 10:02 UTC

Update - Logs and statistics are temporary unavailable on Cluster 003 since 23/07/2022 01:45 UTC.
Jul 23, 2022 - 13:33 UTC

Update - The migration is still in progress.
Jul 22, 2022 - 15:03 UTC

Update - The migration is still in progress.
Jul 15, 2022 - 12:45 UTC

Update - The migration is still in progress.
Jul 11, 2022 - 13:51 UTC

Update - Migration is still ongoing.
Jul 04, 2022 - 09:43 UTC

Update - The migration of the cluster is still in progress. We will come back to you when the migration is completed.
Jun 13, 2022 - 09:44 UTC

Update - Update:Our teams are in the process of migrating the data to a different filerz which takes time.
That's why the regeneration of statistics is suspended.
We will come back to you when the migration is completed.
Jun 06, 2022 - 08:55 UTC

Update - Update: There are ongoing maintenance tasks that prevent the regeneration of statistics.
The regeneration of statistics will normally take place mid-next week.
May 20, 2022 - 13:39 UTC

Update - The regeneration of stats is still on its way.
We will post update when significant progress has been made.
May 13, 2022 - 17:16 UTC

Update - Update: The regeneration of stats is still on going. 38% have been done.
May 06, 2022 - 15:18 UTC

Update - Update:We are restarting the last generation for the rest of customer.
Apr 25, 2022 - 08:40 UTC

Update - Update : There are ongoing maintenance tasks that prevent the regeneration of statistics. We will come back to you to keep you informed.
Apr 15, 2022 - 08:41 UTC

Update - Update:Regeneration is currently suspended, blocked at 65%.
The generation of the statistics of the day before is still functional however
Mar 25, 2022 - 10:38 UTC

Update - Update: The daily regeneration is still in progress.
Mar 23, 2022 - 11:25 UTC

Update - Update: Actually we have 50% generated.
Mar 14, 2022 - 10:37 UTC

Update - Update:There are 200 sites left to generate to reach 50%.
Mar 14, 2022 - 10:35 UTC

Update - Update: Our teams will finish generating 50% on the 13/03/2022.
We will keep you informed of the progress.
Mar 11, 2022 - 13:25 UTC

Update - Update:We are starting the last generation for 50% of customer, Actually we have 45% generated.
Mar 07, 2022 - 15:31 UTC

Update - Update: We are continuing to generate statistics. We will have finished 50% normally end of next week
Feb 25, 2022 - 14:17 UTC

Update - We are continuing to work on a fix for this issue.
Feb 23, 2022 - 12:16 UTC

Update - Ongoing actions : Statistics generation is still in progress . You will be informed of the progress.
Feb 21, 2022 - 10:35 UTC

Update - Ongoing actions : Patch have been deployed. We relaunch statistics generation . You will be informed of the progress.
Feb 14, 2022 - 13:46 UTC

Update - Update :Our technical teams have detected a problem during the regeneration of statistics, we are currently creating a patch to correct the problem.
Feb 01, 2022 - 11:04 UTC

Update - Update: Our technical teams have detected a bug making the display of the statuses invisible on a date period higher than 1 month. They are investigating to determine the origin
Jan 31, 2022 - 12:05 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
24/01/2022 to 07/02/2022 : Metrics are curently regenerating
Jan 24, 2022 - 10:53 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics finishes being regenerated during the day
30/11/2021 to 13/12/2021 : Reconstructed metrics started
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
Jan 19, 2022 - 12:26 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/10/2021 to 16/11/2021 metrics are re-generated.
30/09/2021 to 11/10/2021 metrics are 50% done.
12/01/2022 to 15/01/2022 and 30/11/2021 to 13/12/2021 metrics will be generated shortly.
Jan 18, 2022 - 09:31 UTC

Update - Ongoing actions :Following some slowness on the filerz, we had to cancel the regeneration spots.
They were relaunched this morning but with a smaller gap in stats to regenerate
Next update : 17/01/2022
Jan 14, 2022 - 12:00 UTC

Update - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
36% of the statistics are rebuilt since last Friday
Next update max : 17/01/2022
Jan 12, 2022 - 10:52 UTC

Identified - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
Today 25% of the statistics are rebuilt since last Friday
Next update : 17/01/2022
Jan 10, 2022 - 08:52 UTC

Investigating - Start time : 07/01/2022
Service impact : some statistiques between september and december are missing
Ongoing actions : We relaunch all statistics generation, this action can take all week-end
Jan 07, 2022 - 11:13 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Web Hosting || Datacenter GRA Degraded Performance

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Degraded Performance

Cluster021 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Degraded Performance

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Redirect Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu004 Operational

eu005 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Databases || CloudDB GRA Under Maintenance

eu001 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Under Maintenance

eu011 Under Maintenance

eu012 Operational

sql020 Under Maintenance

sql021 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

VoIP || Carrier SIP Degraded Performance

Access RBX Degraded Performance

Access SBG Degraded Performance

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

VoIP || Core Network Operational

OverTheBox || OverTheBox Operational

Internet Access || ADSL Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Internet Access || Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[GRA7][PaaS] - New release Oct 4, 2022 22:00-23:00 UTC

Start time : 04/10/2022 22:00 UTC
End time : 04/10/2022 23:00 UTC
Service impact : At one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHcloud that they will be doing an internal maintenance in order to release the latest features, bug fixes, and performance updates.
Posted on Sep 30, 2022 - 15:51 UTC

[GRA7][PaaS] - Enabling Git features Oct 5, 2022 20:00-21:00 UTC

Start time : 05/10/2022 20:00 UTC
End time : 05/10/2022 21:00 UTC
Service impact : None
Service improvement : Our partner communicated to OVHcloud that they will be doing an will be performing a routine maintenance on customers' projects.
Posted on Sep 30, 2022 - 15:46 UTC

[GRA7][PaaS] - New release Oct 13, 2022 17:00 - Oct 14, 2022 01:00 UTC

Start time : 13/10/2022 17:00 UTC
End time : 14/10/2022 01:00 UTC
Service impact : At one point each project will be reallocated resulting in a short interruption. Integrations and WebHooks may fail during the maintenance, and you may notice increased deployment times
Service improvement : Our partner communicated to OVHcloud that they will be doing an internal maintenance in order to release the latest features, bug fixes, and performance updates.
Posted on Sep 20, 2022 - 20:11 UTC

Past Incidents

Oct 4, 2022

No incidents reported today.

Oct 3, 2022

Unresolved incident: [GRA1][Webhosting] - Cluster 020- Filerz37.

Oct 2, 2022

[GRA][Web Hosting] - cluster023 - filerz941

Resolved - Start Time : 02/10/2022 06:52 UTC
End Time : 02/10/2022 08:50 UTC
Service impact : All the websites hosted on filerz941 were unreachable, all the websites are now operational.
Current status : Resolved
Oct 2, 08:53 UTC

Oct 1, 2022

[FR][Web Cloud] - Domains

Completed - The scheduled maintenance has been completed.
Oct 1, 18:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 23:00 UTC

Scheduled - Start time : 30/09/2022 23:00 UTC
End time : 01/10/2022 18:00 UTC
Service impact : Following a migration maintenance by Afnic that will entail all current operations on the .fr, .re, .yt, .pm, .tf and .wf domain names being unavailable. During this time, it will not be possible to:
=> Register or delete a .fr, .re, .yt, .pm, .tf or .wf domain name
=> Make changes to .fr, .re, .yt, .pm, .tf and .wf domain names (transfer, update contacts, update name servers, etc.)
We apologize for the inconvenience
Sep 22, 11:07 UTC

Sep 30, 2022

[GRA][ Collaborative solutions - MX Plan] - Customers manager.

Resolved - Start Time : 30/09/2022 06:40 UTC
End Time : 30/09/2022 07:45 UTC
Service impact : Customers were not able to create,delete,update account domain and change password
Current status : Resolved
Sep 30, 07:55 UTC

[ALL][Internet Access] - Internet access control, ADSL- FTTH -SDSL

Resolved - Start time : 30/09/2022 06:00 UTC
End time : 30/09/2022 07:34 UTC
Service impact : Customers could not any longer order internet access
Ongoing actions : Our operator has done his corrective maintenance.
Root cause :There were some disruptions to the eligibility service of our collection operator.
Sep 30, 07:28 UTC

[GRA][WebHosting] - Migration on Cluster007

Completed - The scheduled maintenance has been completed.
Sep 30, 00:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:00 UTC

Scheduled - Start time : 29/09/2022 23:00 UTC
End time : 29/09/2022 23:30 UTC
Service impact : A few minutes of inaccessibility during the operation.
Service improvement : Following our continuous improvement policy, we are moving some domain from an other filerz to Cluster007
Sep 29, 12:08 UTC

Sep 29, 2022

[GRA-BHS][Web hosting] - Sharedsql Database Upgrade

Completed - 100% of our infra now runs MySQL 5.7
Sep 29, 07:55 UTC

Update - 91% of our infra now runs MySQL 5.7.
100% of eu010 is now running MySQL 5.7.
Sep 27, 09:05 UTC

Update - 78% of our infra now runs MySQL 5.7.
100% of eu009 is now running MySQL 5.7.
Sep 21, 08:07 UTC

Update - 66% of our infra now runs MySQL 5.7.
100% of eu007 is now running MySQL 5.7.
Sep 15, 07:42 UTC

Update - 55% of our infra now runs MySQL 5.7.
100% of eu005 is now running MySQL 5.7.
Sep 12, 08:12 UTC

Update - 47% of our infra now runs MySQL 5.7.
100% of eu004 is now running MySQL 5.7.
Sep 7, 07:53 UTC

Update - 35% of our infra now runs MySQL 5.7.
100% of eu002 is now running MySQL 5.7.
We have now reached our cruising speed.
Sep 1, 08:31 UTC

Update - 23% of our infra now runs MySQL 5.7.
100% of eu001 is now running MySQL 5.7.
We are increasing the upgrade rate.
Aug 29, 09:28 UTC

Update - 18.5% of our infra is now running MySQL 5.7.
All new databases are now delivered with MySQL 5.7
Aug 24, 07:49 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 19, 12:00 UTC

Update - 100% of eu008 and ca001 are now running MySQL 5.7
Aug 16, 08:36 UTC

Update - UPDATE: 8% of our infra is now running MySQL 5.7. We are now increasing of upgrade rate
Aug 10, 13:38 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 10, 13:35 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 10, 13:31 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 10, 13:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:00 UTC

Scheduled - Start time : 20/07/2022 13:00 UTC
End time : 29/09/2022 13:10 UTC
Service impact : A downtime of one minute per instance may occur during this operation.
Service improvement : As part of our policy of continuous improvement, we will carry out this maintenance for sharedSQL databases upgrades, from MySQL 5.6 to MySQL 5.7.
Jul 20, 05:46 UTC

Sep 28, 2022

[FR][xDSL] - Network Maintenance Notification

Completed - The scheduled maintenance has been completed.
Sep 28, 22:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:00 UTC

Scheduled - Start time : 28/09/2022 22:00 UTC
End time : 28/09/2022 23:00 UTC
Service impact : None
Service improvement : We need to reboot some interfaces on a network device due to a bug.
Sep 28, 16:17 UTC

[GRA][WebHosting] - Migration on Cluster014

Completed - The scheduled maintenance has been completed.
Sep 28, 21:57 UTC

Scheduled - Start time : 28/09/2022 23:00 UTC
End time : 28/09/2022 23:30 UTC
Service impact : A few minutes of inaccessibility during the operation.
Service improvement : Following our continuous improvement policy, we are moving some domain from an other filerz to Cluster014.
Sep 28, 12:20 UTC

[GRA][WebHosting] - Migration on Cluster006

Completed - The scheduled maintenance has been completed.
Sep 28, 21:56 UTC

[GRA][WebHosting] - Migration on Cluster006

Completed - Start time : 27/09/2022 23:00 UTC
End time : 27/09/2022 23:30 UTC
Service impact : A few minutes of inaccessibility during the operation.
Service improvement : Following our continuous improvement policy, we are moving some domain from an other filerz to the cluster 006.
Sep 28, 00:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 23:00 UTC

Scheduled - Start time : 27/09/2022 23:00 UTC
End time : 27/09/2022 23:30 UTC
Service impact : A few minutes of inaccessibility during the operation.
Service improvement : Following our continuous improvement policy, we are moving some domain from an other filerz to the cluster 006.
Sep 24, 01:45 UTC

Sep 27, 2022

Sep 26, 2022

[EU][VOIP] - Telephony

Resolved - Start Time : 26/09/2022 20:30 UTC
End Time : 26/09/2022 21:30 UTC
Service impact : The notification service is operational again.
After analysis, we observed that none of your services were impacted.
Sep 26, 22:50 UTC

Monitoring - Start time : 26/09/2022 20:30 UTC
Service impact : The situation has stabilized since 21:30 UTC, however we are performing final tests to ensure that the service is fully restored.
Sep 26, 22:10 UTC

Identified - Start time : 26/09/2022 20:30 UTC
Service impact : Following operations on a maintenance, we currently have some difficulties with notification.
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Sep 26, 21:50 UTC

[GRA][WebHosting] - Migration on Cluster003

Completed - Start time : 26/09/2022 23:00 UTC
End time : 26/09/2022 22:30 UTC
Service impact : A few minutes of inaccessibility during the operation.
Service improvement : Following our continuous improvement policy, we are moving some domain from an other filerz to the cluster 003.
Sep 26, 22:40 UTC

Update - Start time : 26/09/2022 23:00 UTC
End time : 26/09/2022 22:30 UTC
Service impact : A few minutes of inaccessibility during the operation.
Service improvement : Following our continuous improvement policy, we are moving some domain from an other filerz to the cluster 003.
Sep 26, 22:36 UTC

Scheduled - Start time : 26/09/2022 23:00 UTC
End time : 26/09/2022 23:30 UTC
Service impact : A few minutes of inaccessibility during the operation.
Service improvement : Following our continuous improvement policy, we are moving some domain from an other filerz to the cluster 003.
Sep 24, 01:44 UTC

[GRA][Web Hosting] - Cluster026 - Filerz1014

Resolved - Start Time : 26/09/2022 16:20 UTC
End Time : 26/09/2022 16:35 UTC
Service impact : Hosted websites on Filerz1014 were slow
Root cause : An overload on the storage equipment caused the incident
Current status : Resolved
Sep 26, 16:49 UTC

Investigating - Start time : 26/09/2022 16:20 UTC
Service impact : Hosted websites on Filerz1014 may be slow
Ongoing actions : Our teams are currently working to solve the problem
Sep 26, 16:46 UTC

[GRA1][Web Hosting] - Cluster026 - Filerz178

Resolved - Start Time : 26/09/2022 13:50 UTC
End Time : 26/09/2022 14:52 UTC
Service impact : Slowness or unreachability were observed on some hosted websites
Root cause : A backup that was in progress caused the incident
Current status : Resolved
Sep 26, 14:54 UTC

Investigating - Start time : 26/09/2022 13:50 UTC
Service impact : Slowness or unreachability observed on some hosted websites
Ongoing actions : Our technical teams are working to solve the problem
Sep 26, 14:01 UTC

[GRA1][Webhosting] - Cluster023 - Filerz144

Resolved - Start Time : 26/09/2022 08:00 UTC
End Time : 26/09/2022 12:07 UTC
Root cause : The degradation is due to an ongoing backup.
Current status : Resolved
Sep 26, 12:24 UTC

Investigating - Start time : 26/09/2022 08:00 UTC
Service impact : Slowness or unreachability observed on some hosted websites on filerz144
Technical impact (DC/geographical area) : GRA1
Scope of impact : All offers on cluster023
Ongoing actions : Our teams are in the process of identifying and correcting the degradations you are experiencing.
Sep 26, 08:14 UTC

[FR][Internet Access] - XDSL

Resolved - Start Time : 23/09/2022 08:15 UTC
End Time : 23/09/2022 07:24 UTC
Current status : Resolved
Sep 26, 11:03 UTC

Monitoring - Update: L'incident est désormais terminé, l'ensemble des services ont été rétablis. Si vous rencontrez toujours le problème, nous vous invitons à redémarrer vos équipements (modem).
Sep 26, 09:24 UTC

Update - Nous ferons un point avec nos fournisseurs lundi matin à la première heure ouvrable.
Sep 23, 18:56 UTC

Update - Plus de 60% des accès impactés sont synchronisés et connectés désormais.
Les équipes continuent de procéder au rétablissement des liens d'accès.
Sep 23, 15:34 UTC

Update - Update: Le problème est fixé et la restauration des accès impactés est en cours.
Sep 23, 12:11 UTC

Identified - Heure début : 23/09/2022 08:15 UTC
Service impacté : Nous avons un incident localisé sur les équipements de notre opérateur entraînant des perturbations de ligne.
Le département 50 est concerné.
Origine de l'incident: La problématique est lié à l'arrêt du flux de la part de l'opérateur historique.
Actions en cours : Les démarches sont en cours afin de rétablir les services. Nous revenons vers vous rapidement.
Sep 23, 09:15 UTC

Investigating - Heure début : 23/09/2022 08:15 UTC
Service impacté : Nous avons un incident localisé sur les équipements de notre opérateur entraînant des perturbations de ligne. NRAs concernés sont: DON50 PER50 DON50 PER50 HAM50 AGO50
Actions en cours : Des investigations sont en cours afin de remettre les services en fonctionnement.
Sep 23, 08:50 UTC

[GRA1][Webhosting] - Cluster026 - Filerz216

Resolved - Start Time : 26/09/2022 08:00 UTC
End Time : 26/09/2022 08:43 UTC
Root cause : The degradation of service is due to an excessive load on the filerz.
Sep 26, 09:00 UTC

Investigating - Start time : 26/09/2022 08:00 UTC
Service impact : Slowness or unreachability observed on some hosted websites on filerz216
Technical impact (DC/geographical area) : GRA1
Scope of impact : All offers on cluster026
Ongoing actions : Our teams are in the process of identifying and correcting the degradations you are experiencing.
Sep 26, 08:11 UTC

Sep 25, 2022

No incidents reported.

Sep 24, 2022

[IGRA3][Webhosting] - cluster31

Resolved - Start Time : 24/09/2022 19:51 UTC
End Time : 24/09/2022 21:15 UTC
Service status : The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on the cooling system.
Current status : Resolved
Sep 24, 21:51 UTC

Monitoring - The instabilities seem to have ceased.
We place, so, the incident under monitoring to confirm the resolution of the authentication issues.
Sep 24, 21:26 UTC

Investigating - Start time : 24/09/2022 19:51 UTC
Service impact : Some instability is detected on cluster31
Ongoing actions : Our technicians are currently working on in order to fix it
Sep 24, 20:46 UTC

Sep 23, 2022

[GRA][Webhosting] - Cluster 015

Resolved - Start Time : 23/09/2022 12:00 UTC
End Time : 23/09/2022 13:00 UTC
Service status: The situation is back to normal, the service is running nominally.
Current status : Resolved
Sep 23, 14:30 UTC

Investigating - Start time : 23/09/2022 12:00 UTC
Service impact : Some logs are unreachable
Technical impact (DC/geographical area) : GRA
Root cause : Filerz unreachable
Scope of impact : Logs infrastructure on Cluster15
Ongoing actions : An investigation is underway to determine the origin of this incident.
Sep 23, 12:43 UTC

Sep 22, 2022

[GRA][Web Hosting] - Migration on Cluster010

Completed - The scheduled maintenance has been completed.
Sep 22, 23:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 UTC

Scheduled - Start time :22/09/2022 23:00UTC
End time :22/09/2022 23:30UTC
Service impact : During this operation, Some customers may experience an unavailability for access to databases from phpmyadmin or to ftp via net2ftp)
No impact on access to client sites, databases directly or to ftp from a classic ftp client.
Service improvement : Within the framework of the continuous improvement of our services, we carry out an operation of migration on cluster10
Sep 22, 13:49 UTC

[Global][VoIP] - services - SMS

Resolved - Start Time : 22/09/2022 01:10 UTC
End Time : 22/09/2022 08:15 UTC
Service impact : The service of sending SMS is completly restored
Current status : Resolved
Sep 22, 08:35 UTC

Monitoring - Start time : 22/09/2022 01:10 UTC
Service impact : No more latency observed with the sending SMS service.
Ongoing actions : We are monitoring the service for 30 minutes.
Sep 22, 08:03 UTC

Investigating - Start time : 22/09/2022 01:10 UTC
Service impact : We are experiencing some problems with sending SMS
Ongoing actions : Our teams are currently investigating the cause of this incident.
Sep 22, 07:22 UTC

Sep 21, 2022

[Global][xDSL/FTTH] - Internet access

Resolved - Start Time : 20/09/2022 11:51 UTC
End Time : 20/09/2022 14:50 UTC
Service status: The situation is back to normal, the service is running nominally.
Root cause : It was due to a disruption on the network
Current status : Resolved
Sep 21, 07:58 UTC

Monitoring - Start time : 20/09/2022 11:51 UTC
Ongoing actions : Monitoring
The impact has been fixed. Our technical teams are keeping the topic under monitoring to ensure the stability of the resolution and investigate the root cause.
Sep 20, 15:19 UTC

Investigating - Start time : 20/09/2022 11:51 UTC
Service impact : We encounter a disturbance on our DNS server. You might experiencing some issue with your web browsing.
Ongoing actions : Investigating
Our technical teams are working on resolving the issue. Update will be post as significant progress is made.
Sep 20, 15:09 UTC

[GRA][MX Plan] - Homez.215

Resolved - Start Time : 21/09/2022 05:50 UTC
End Time : 21/09/2022 07:20 UTC
Service status : The situation is back to normal, the service is running nominally.
Root cause : A server nedded to be restarted.
Current status : Resolved
Sep 21, 07:35 UTC

Investigating - Start time : 21/09/2022 05:50 UTC
Service impact : The email services on homez.215 are unreachable
Ongoing actions : Our technicians are currently working on in order to fix it
Sep 21, 06:27 UTC

Sep 20, 2022

[Global][WebHosting] - Disruption website

Resolved - Start time : 20/09/2022 11:32 UTC
End time : 20/09/2022 11:46 UTC
Service impact : Ovhcloud websites access was degraded
Root cause :This incident is related to a network incident on this task :https://network.status-ovhcloud.com/incidents/5mldyhd6v99c
Sep 20, 17:51 UTC

Monitoring - Start time : 20/09/2022 11:40 UTC
End time : 20/09/2022 12:00 UTC
Service impact : OVHcloud websites access was degraded
Root cause :This incident is related to a network incident on this task :https://network.status-ovhcloud.com/incidents/5mldyhd6v99c
Ongoing actions : We keep the situation under observation
Sep 20, 12:44 UTC