Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[Globale][SMS] - Infrastructure migration

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 01, 2022 - 20:00 UTC

Scheduled - Start time : 01/12/2022 20:00 UTC
End time : 06/12/2022 22:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are migration the service to a other infrastructure.
The migration will be divided on three evening (01/12/22, 05/12/22, and 06/12/22).

[GRA][Webhosting] - Cluster 003

Update - The generation of the current statistics (owstats) is still temporarily frozen.
The regeneration of the past statistics (oct/nov/dec 2021) is completed.
Nov 21, 2022 - 10:47 UTC

Update - The generation of the current statistics (owstats) is still temporarily frozen.
The regeneration of the past statistics (oct/nov/dec 2021) is 90% completed.
Oct 31, 2022 - 15:40 UTC

Update - The generation of the current statistics is temporarily frozen.
Oct 25, 2022 - 12:41 UTC

Update - Our teams are still working on Cluster003. The migration is still in progress.
Oct 24, 2022 - 08:17 UTC

Update - Update: The migration is still in progress.
Sep 26, 2022 - 08:47 UTC

Update - The migration is still in progress.
Aug 30, 2022 - 12:07 UTC

Update - The migration is still in progress.
Statistics are available again and logs are accessible.
Aug 18, 2022 - 13:17 UTC

Update - The migration is still in progress. Statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC, but logs are accessible.
Aug 08, 2022 - 15:24 UTC

Update - The migration is still in progress. Logs are accessible but, statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC.
Jul 26, 2022 - 10:02 UTC

Update - Logs and statistics are temporary unavailable on Cluster 003 since 23/07/2022 01:45 UTC.
Jul 23, 2022 - 13:33 UTC

Update - The migration is still in progress.
Jul 22, 2022 - 15:03 UTC

Update - The migration is still in progress.
Jul 15, 2022 - 12:45 UTC

Update - The migration is still in progress.
Jul 11, 2022 - 13:51 UTC

Update - Migration is still ongoing.
Jul 04, 2022 - 09:43 UTC

Update - The migration of the cluster is still in progress. We will come back to you when the migration is completed.
Jun 13, 2022 - 09:44 UTC

Update - Update:Our teams are in the process of migrating the data to a different filerz which takes time.
That's why the regeneration of statistics is suspended.
We will come back to you when the migration is completed.
Jun 06, 2022 - 08:55 UTC

Update - Update: There are ongoing maintenance tasks that prevent the regeneration of statistics.
The regeneration of statistics will normally take place mid-next week.
May 20, 2022 - 13:39 UTC

Update - The regeneration of stats is still on its way.
We will post update when significant progress has been made.
May 13, 2022 - 17:16 UTC

Update - Update: The regeneration of stats is still on going. 38% have been done.
May 06, 2022 - 15:18 UTC

Update - Update:We are restarting the last generation for the rest of customer.
Apr 25, 2022 - 08:40 UTC

Update - Update : There are ongoing maintenance tasks that prevent the regeneration of statistics. We will come back to you to keep you informed.
Apr 15, 2022 - 08:41 UTC

Update - Update:Regeneration is currently suspended, blocked at 65%.
The generation of the statistics of the day before is still functional however
Mar 25, 2022 - 10:38 UTC

Update - Update: The daily regeneration is still in progress.
Mar 23, 2022 - 11:25 UTC

Update - Update: Actually we have 50% generated.
Mar 14, 2022 - 10:37 UTC

Update - Update:There are 200 sites left to generate to reach 50%.
Mar 14, 2022 - 10:35 UTC

Update - Update: Our teams will finish generating 50% on the 13/03/2022.
We will keep you informed of the progress.
Mar 11, 2022 - 13:25 UTC

Update - Update:We are starting the last generation for 50% of customer, Actually we have 45% generated.
Mar 07, 2022 - 15:31 UTC

Update - Update: We are continuing to generate statistics. We will have finished 50% normally end of next week
Feb 25, 2022 - 14:17 UTC

Update - We are continuing to work on a fix for this issue.
Feb 23, 2022 - 12:16 UTC

Update - Ongoing actions : Statistics generation is still in progress . You will be informed of the progress.
Feb 21, 2022 - 10:35 UTC

Update - Ongoing actions : Patch have been deployed. We relaunch statistics generation . You will be informed of the progress.
Feb 14, 2022 - 13:46 UTC

Update - Update :Our technical teams have detected a problem during the regeneration of statistics, we are currently creating a patch to correct the problem.
Feb 01, 2022 - 11:04 UTC

Update - Update: Our technical teams have detected a bug making the display of the statuses invisible on a date period higher than 1 month. They are investigating to determine the origin
Jan 31, 2022 - 12:05 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
24/01/2022 to 07/02/2022 : Metrics are curently regenerating
Jan 24, 2022 - 10:53 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics finishes being regenerated during the day
30/11/2021 to 13/12/2021 : Reconstructed metrics started
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
Jan 19, 2022 - 12:26 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/10/2021 to 16/11/2021 metrics are re-generated.
30/09/2021 to 11/10/2021 metrics are 50% done.
12/01/2022 to 15/01/2022 and 30/11/2021 to 13/12/2021 metrics will be generated shortly.
Jan 18, 2022 - 09:31 UTC

Update - Ongoing actions :Following some slowness on the filerz, we had to cancel the regeneration spots.
They were relaunched this morning but with a smaller gap in stats to regenerate
Next update : 17/01/2022
Jan 14, 2022 - 12:00 UTC

Update - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
36% of the statistics are rebuilt since last Friday
Next update max : 17/01/2022
Jan 12, 2022 - 10:52 UTC

Identified - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
Today 25% of the statistics are rebuilt since last Friday
Next update : 17/01/2022
Jan 10, 2022 - 08:52 UTC

Investigating - Start time : 07/01/2022
Service impact : some statistiques between september and december are missing
Ongoing actions : We relaunch all statistics generation, this action can take all week-end
Jan 07, 2022 - 11:13 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Web Hosting || Datacenter GRA Operational

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Operational

Cluster021 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Redirect Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu004 Operational

eu005 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Databases || CloudDB GRA Operational

eu001 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

VoIP || Services Under Maintenance

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Under Maintenance

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

VoIP || Core Network Operational

OverTheBox || OverTheBox Operational

Internet Access || ADSL Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Internet Access || Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Global][SMS] - SMPP Integration Dec 5, 2022 19:00-20:00 UTC

Start time : 05/12/2022 19:00 UTC
End time : 05/12/2022 20:00 UTC
Service impact : None
Service improvement : Following our technical teams will integrate the SMPP (Short Message Peer-to-Peer) feature into our SMS service.
Posted on Dec 02, 2022 - 01:16 UTC

[Global][VoIP] - Infrastrucutre migration Dec 9, 2022 14:00 - Dec 11, 2022 11:00 UTC

Start time : 09/12/2022 14:00 UTC
End time : 11/12/2022 05:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are migrating VoIP services' infrastructure (to RBX8).
Posted on Dec 02, 2022 - 02:58 UTC

[RBX][VoIP] - Infrastructure migration Dec 9, 2022 21:00 - Dec 10, 2022 10:00 UTC

Start time : 09/12/2022 21:00 UTC
End time : 10/12/2022 10:00 UTC
Service impact : ~1 min of downtime
Service improvement : Following our continuous improvement policy, we are doing some operation on several devices related to the infrastructure migration.
Posted on Dec 03, 2022 - 02:13 UTC

[RBX][VoIP] - Infrastructure migration Dec 10, 2022 21:00 - Dec 11, 2022 05:00 UTC

Start time : 10/12/2022 21:00 UTC
End time : 11/12/2022 05:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some operation on several devices related to the infrastructure migration.
Posted on Dec 03, 2022 - 02:19 UTC

Past Incidents

Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

[RBX/GRA/SBG][Collaborative solutions] - Hosted Exchange

Resolved - Start time : 01/12/2022 08:00 UTC
End Time : 01/12/2022 14:00 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause : Some instability was observed on an Exchange cluster (DAG)
Current status : Resolved
Dec 1, 14:46 UTC

Investigating - Start time : 01/12/2022 08:00 UTC
Service impact : Authentication on the ex4.mail.ovh.net webmail may not work
Ongoing actions : Our technical teams are investigating on the issue. Update will be post as significant progress is made.
Dec 1, 10:06 UTC

Nov 30, 2022

[GRA7][WebPaaS] - Routine Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 19:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 17:00 UTC

Scheduled - Start time : 30/11/2022 17:00 UTC
End time : 30/11/2022 23:00 UTC
Service impact : A short downtime will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing an internal maintenance in order to release the latest features, bug fixes and performance updates.
Nov 25, 09:35 UTC

[GRA][Webhosting] - Filerz Incident Notification

Resolved - Start time : 29/11/2022 23:45 UTC
End time : 30/11/2022 00:05 UTC
Service impacted : Websites were unreachable on following filerz :
Filerz74 cluster020
Filerz70 cluster020
Filerz71 cluster020
Filerz201 cluster026
Filerz43 cluster021
filerz77 cluster23
Technical impact (DC/geographical area) : GRA
Root cause : Incident due to instability on upstream network equipment.

All impacted services are now operational.
Nov 30, 00:09 UTC

Nov 29, 2022

[GRA1][Webhosting] - Owstats

Completed - The scheduled maintenance has been completed.
Nov 29, 18:10 UTC

Update - The maintenance will take longer than scheduled.
Service impact : The generation of today's ownstats statistics has been stop.
We are sorry for the inconvenience.
Nov 29, 16:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC

Scheduled - Start time : 29/11/2022 08:00 UTC
End time : 29/11/2022 17:00 UTC
Service impact : Only stats (Owstats) accesses are impacted, no impact to report on customer service.
Service improvement : We need to perform an maintenance on our storage servers for Web statistics, we need to stop the access of OWstats during a day for domain starting with a,c,d,e,g,i,n,o,r,v,w,x,y,z on cluster010.
Nov 24, 21:47 UTC

Nov 28, 2022

No incidents reported.

Nov 27, 2022

[GRA1][Webhosting] - Cluster026 - Filerz1014

Resolved - Start Time : 27/11/2022 18:51 UTC
End Time : 27/11/2022 20:39 UTC
Root cause : The incident was caused by a malfunction of the storage server.
Current status : Our technical teams resolved the issue. All impacted services are now operational.
Nov 27, 20:49 UTC

Investigating - Start time : 27/11/2022 18:51 UTC
Service impact : Website hosted on filerz1014 are down
Technical impact (DC/geographical area) : GRA1
Scope of impact : All offers on filerz1014 cluster026
Ongoing actions : Our teams identify the cause of this service unavailability. Update will be post as significant progress is made.
Nov 27, 20:38 UTC

Nov 26, 2022

[GRA1][Web Hosting] -cluster020

Resolved - Start Time : 26/11/2022 22:53 UTC
End Time : 26/11/2022 23:09 UTC
Service impact : All request (MySQL or DNS) from website on cluster020 failed, it is now resolved.
Current status : Resolved
Nov 26, 23:13 UTC

Nov 25, 2022

[GRA1][Web Hosting] - Cluster023 - Filerz941

Resolved - Start Time : 25/11/2022 19:30 UTC
End Time : 25/11/2022 19:50 UTC
Service impact : Slowness was observed on hosted websites
Current status : Resolved
Nov 25, 19:50 UTC

[Global][Webhosting] - Website creation

Resolved - Start Time : 25/11/2022 08:31 UTC
End Time : 25/11/2022 12:45 UTC
Current status : Resolved
Nov 25, 13:35 UTC

Update - Cluster 017 is fully functionnal
We continue to work on other clusters
Nov 25, 11:59 UTC

Update - Clusters 006, 007, 011, 012, 015, 026, 027, 028, 030 and 031 are now fully functionnal
Nov 25, 11:47 UTC

Identified - Start time : 25/11/2022 08:31 UTC
Service impact : Slowness in the creation of sites
Ongoing actions : Patch deployment in progress
Update will be post as significant progress is made.
Nov 25, 11:40 UTC

[RBX/GRA/SBG][MX Plan]- Authentification issue

Resolved - Start Time : 22/11/2022 11:00 UTC
End Time : 24/11/2022 16:00 UTC
Root cause : Incident due to a software update on the infrastructure.
Current status : Our technical teams resolved the issue. All impacted services are now operational.
Nov 25, 10:06 UTC

Update - The pre-produced solution implemented did not give conclusive results. Our teams are working on other solutions to make the service optimally operational.
Nov 24, 08:51 UTC

Update - We are observing some improvement on the connection to the mailboxes, we keep this incident under observation.

We will come back to you when there is an update.
Nov 23, 15:39 UTC

Update - Our technical teams have set up a pre-prod fix, if the results are conclusive, we will continue with the final fix.
Nov 22, 13:33 UTC

Investigating - Service impact : We are experiencing difficulties connecting to mailboxes due to an authentication problem
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Nov 22, 11:06 UTC

Nov 24, 2022

[Global][VoIP] - ATA191/SPA112 Cisco phone firware update

Completed - The scheduled maintenance has been completed.
Nov 24, 01:39 UTC

Update - The park planned for today went according to expectations.
We will continue the maintenance on the next day.
Nov 23, 00:21 UTC

Update - The park planned for today went according to expectations.
We will continue the maintenance on the next day.
Nov 22, 02:00 UTC

Update - The 25% of the park planned for today went according to expectations.
We will continue the maintenance the 21/11/2022 at 21:00 UTC till the 22/11/2022 at 02:00 UTC.
Nov 17, 22:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:45 UTC

Scheduled - Start time : 17/11/2022 21:00 UTC
End time : 24/11/2022 02:00 UTC
Service impact : A few minute of unavailability during the intervention for the 21th, 22th and 23th of the month
Service improvement : We need to upgrade Cisco CP8861 phone's firmware.
It will be rolled out as describe :
25% of the park the 17th at 22:45 UTC
70% of the park the 21st at 02:00 UTC
100% of the park the 24th at 02:00 UTC
Nov 17, 22:41 UTC

Nov 23, 2022

[GRA7][PaaS] - console and authentication issue

Resolved - Start Time : 22/11/2022 22:29 UTC
End Time : 23/11/2022 03:10 UTC
Current status : Our partner reported that the incident is resolved.
Nov 23, 03:13 UTC

Monitoring - Our partner reported that a fix has been implemented and is monitoring the results.
Nov 22, 23:16 UTC

Identified - Start time : 22/11/2022 22:29 UTC
Service impact : Our partner reported an issue with the console and authentication system
Ongoing actions : Our partner is working to restore service.
Production sites should not be impacted, though you will not be able to login and manage them.
Nov 22, 22:42 UTC

Nov 22, 2022

[GRA7][WebPaaS] - Routine Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 23:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:54 UTC

Scheduled - Start time : 22/11/2022 22:54 UTC
End time : 22/11/2022 23:34 UTC
Service impact : A short downtime will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing an internal maintenance in order to release the latest features, bug fixes and performance updates.
Nov 22, 22:51 UTC

Nov 21, 2022

[GRA7][WebPaaS] - Routine Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 21:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 17:00 UTC

Scheduled - Start time : 21/11/2022 17:00 UTC
End time : 21/11/2022 19:00 UTC
Service impact : A short downtime will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing an internal maintenance in order to activate a Git feature: Minimized deployment when container resources change.
Nov 21, 10:39 UTC

[GRA2][Webhosting] - Cluster026 - Filerz1014

Resolved - Start Time : 21/11/2022 17:09 UTC
End Time : 21/11/2022 17:17 UTC
Service impact : Slowdowns was observed on websites .
Root cause : It was due to a problem with storage equipment.
Current status : Resolved
Nov 21, 17:29 UTC

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.