OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 01, 2022 - 20:00 UTC
Scheduled - Start time : 01/12/2022 20:00 UTC 
End time : 06/12/2022 22:00 UTC 
Service impact : None
Service improvement : Following our continuous improvement policy, we are migration the service to a other infrastructure.
The migration will be divided on three evening (01/12/22, 05/12/22, and 06/12/22).

Update - The generation of the current statistics (owstats) is still temporarily frozen.
The regeneration of the past statistics (oct/nov/dec 2021) is completed.

Nov 21, 2022 - 10:47 UTC
Update - The generation of the current statistics (owstats) is still temporarily frozen.
The regeneration of the past statistics (oct/nov/dec 2021) is 90% completed.

Oct 31, 2022 - 15:40 UTC
Update - The generation of the current statistics is temporarily frozen.
Oct 25, 2022 - 12:41 UTC
Update - Our teams are still working on Cluster003. The migration is still in progress.
Oct 24, 2022 - 08:17 UTC
Update - Update: The migration is still in progress.
Sep 26, 2022 - 08:47 UTC
Update - The migration is still in progress.
Aug 30, 2022 - 12:07 UTC
Update - The migration is still in progress.
Statistics are available again and logs are accessible.

Aug 18, 2022 - 13:17 UTC
Update - The migration is still in progress. Statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC, but logs are accessible.
Aug 08, 2022 - 15:24 UTC
Update - The migration is still in progress. Logs are accessible but, statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC.
Jul 26, 2022 - 10:02 UTC
Update - Logs and statistics are temporary unavailable on Cluster 003 since 23/07/2022 01:45 UTC.
Jul 23, 2022 - 13:33 UTC
Update - The migration is still in progress.
Jul 22, 2022 - 15:03 UTC
Update - The migration is still in progress.
Jul 15, 2022 - 12:45 UTC
Update - The migration is still in progress.
Jul 11, 2022 - 13:51 UTC
Update - Migration is still ongoing.
Jul 04, 2022 - 09:43 UTC
Update - The migration of the cluster is still in progress. We will come back to you when the migration is completed.
Jun 13, 2022 - 09:44 UTC
Update - Update:Our teams are in the process of migrating the data to a different filerz which takes time.
That's why the regeneration of statistics is suspended.
We will come back to you when the migration is completed.

Jun 06, 2022 - 08:55 UTC
Update - Update: There are ongoing maintenance tasks that prevent the regeneration of statistics.
The regeneration of statistics will normally take place mid-next week.

May 20, 2022 - 13:39 UTC
Update - The regeneration of stats is still on its way.
We will post update when significant progress has been made.

May 13, 2022 - 17:16 UTC
Update - Update: The regeneration of stats is still on going. 38% have been done.
May 06, 2022 - 15:18 UTC
Update - Update:We are restarting the last generation for the rest of customer.
Apr 25, 2022 - 08:40 UTC
Update - Update : There are ongoing maintenance tasks that prevent the regeneration of statistics. We will come back to you to keep you informed.
Apr 15, 2022 - 08:41 UTC
Update - Update:Regeneration is currently suspended, blocked at 65%.
The generation of the statistics of the day before is still functional however

Mar 25, 2022 - 10:38 UTC
Update - Update: The daily regeneration is still in progress.
Mar 23, 2022 - 11:25 UTC
Update - Update: Actually we have 50% generated.
Mar 14, 2022 - 10:37 UTC
Update - Update:There are 200 sites left to generate to reach 50%.
Mar 14, 2022 - 10:35 UTC
Update - Update: Our teams will finish generating 50% on the 13/03/2022.
We will keep you informed of the progress.

Mar 11, 2022 - 13:25 UTC
Update - Update:We are starting the last generation for 50% of customer, Actually we have 45% generated.
Mar 07, 2022 - 15:31 UTC
Update - Update: We are continuing to generate statistics. We will have finished 50% normally end of next week
Feb 25, 2022 - 14:17 UTC
Update - We are continuing to work on a fix for this issue.
Feb 23, 2022 - 12:16 UTC
Update - Ongoing actions : Statistics generation is still in progress . You will be informed of the progress.
Feb 21, 2022 - 10:35 UTC
Update - Ongoing actions : Patch have been deployed. We relaunch statistics generation . You will be informed of the progress.
Feb 14, 2022 - 13:46 UTC
Update - Update :Our technical teams have detected a problem during the regeneration of statistics, we are currently creating a patch to correct the problem.
Feb 01, 2022 - 11:04 UTC
Update - Update: Our technical teams have detected a bug making the display of the statuses invisible on a date period higher than 1 month. They are investigating to determine the origin
Jan 31, 2022 - 12:05 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
24/01/2022 to 07/02/2022 : Metrics are curently regenerating

Jan 24, 2022 - 10:53 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.

Jan 21, 2022 - 14:00 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics finishes being regenerated during the day
30/11/2021 to 13/12/2021 : Reconstructed metrics started
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.

Jan 19, 2022 - 12:26 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/10/2021 to 16/11/2021 metrics are re-generated.
30/09/2021 to 11/10/2021 metrics are 50% done.
12/01/2022 to 15/01/2022 and 30/11/2021 to 13/12/2021 metrics will be generated shortly.

Jan 18, 2022 - 09:31 UTC
Update - Ongoing actions :Following some slowness on the filerz, we had to cancel the regeneration spots.
They were relaunched this morning but with a smaller gap in stats to regenerate
Next update : 17/01/2022

Jan 14, 2022 - 12:00 UTC
Update - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
36% of the statistics are rebuilt since last Friday
Next update max : 17/01/2022

Jan 12, 2022 - 10:52 UTC
Identified - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
Today 25% of the statistics are rebuilt since last Friday
Next update : 17/01/2022

Jan 10, 2022 - 08:52 UTC
Investigating - Start time : 07/01/2022
Service impact : some statistiques between september and december are missing
Ongoing actions : We relaunch all statistics generation, this action can take all week-end

Jan 07, 2022 - 11:13 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Web Hosting || Datacenter GRA Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Redirect Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Databases || CloudDB GRA Operational
eu001 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Databases || CloudDB BHS Operational
ca001 Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
Spain Operational
Germany Operational
United Kingdom Operational
VoIP || Services Under Maintenance
Conferences Operational
CCS Operational
IVR & Call Queues Operational
VXML Operational
Fax Operational
SMS Under Maintenance
VoIP || Telephony Operational
Access SBC Operational
Media Gateways Operational
Voicemail Operational
VoIP || Core Network Operational
OverTheBox || OverTheBox Operational
Internet Access || ADSL Operational
Internet Access || FTTH Operational
Internet Access || SDSL Operational
Internet Access || Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[Global][SMS] - SMPP Integration Dec 5, 2022 19:00-20:00 UTC
Start time : 05/12/2022 19:00 UTC
End time : 05/12/2022 20:00 UTC 
Service impact : None
Service improvement : Following our technical teams will integrate the SMPP (Short Message Peer-to-Peer) feature into our SMS service.

Posted on Dec 02, 2022 - 01:16 UTC
[Global][VoIP] - Infrastrucutre migration Dec 9, 2022 14:00 - Dec 11, 2022 11:00 UTC
Start time : 09/12/2022 14:00 UTC 
End time : 11/12/2022 05:00 UTC 
Service impact : None
Service improvement : Following our continuous improvement policy, we are migrating VoIP services' infrastructure (to RBX8).

Posted on Dec 02, 2022 - 02:58 UTC
[RBX][VoIP] - Infrastructure migration Dec 9, 2022 21:00 - Dec 10, 2022 10:00 UTC
Start time : 09/12/2022 21:00 UTC 
End time : 10/12/2022 10:00 UTC 
Service impact : ~1 min of downtime
Service improvement : Following our continuous improvement policy, we are doing some operation on several devices related to the infrastructure migration.

Posted on Dec 03, 2022 - 02:13 UTC
[RBX][VoIP] - Infrastructure migration Dec 10, 2022 21:00 - Dec 11, 2022 05:00 UTC
Start time : 10/12/2022 21:00 UTC 
End time : 11/12/2022 05:00 UTC 
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some operation on several devices related to the infrastructure migration.

Posted on Dec 03, 2022 - 02:19 UTC
Past Incidents
Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022
Resolved - Start time : 01/12/2022 08:00 UTC
End Time : 01/12/2022 14:00 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause : Some instability was observed on an Exchange cluster (DAG)
Current status : Resolved

Dec 1, 14:46 UTC
Investigating - Start time : 01/12/2022 08:00 UTC
Service impact : Authentication on the ex4.mail.ovh.net webmail may not work
Ongoing actions : Our technical teams are investigating on the issue. Update will be post as significant progress is made.

Dec 1, 10:06 UTC
Nov 30, 2022
Completed - The scheduled maintenance has been completed.
Nov 30, 19:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 17:00 UTC
Scheduled - Start time : 30/11/2022 17:00 UTC
End time : 30/11/2022 23:00 UTC
Service impact : A short downtime will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing an internal maintenance in order to release the latest features, bug fixes and performance updates.

Nov 25, 09:35 UTC
Resolved - Start time : 29/11/2022 23:45 UTC
End time : 30/11/2022 00:05 UTC
Service impacted : Websites were unreachable on following filerz :
Filerz74 cluster020
Filerz70 cluster020
Filerz71 cluster020
Filerz201 cluster026
Filerz43 cluster021
filerz77 cluster23
Technical impact (DC/geographical area) : GRA
Root cause : Incident due to instability on upstream network equipment.

All impacted services are now operational.

Nov 30, 00:09 UTC
Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 18:10 UTC
Update - The maintenance will take longer than scheduled.
Service impact : The generation of today's ownstats statistics has been stop.
We are sorry for the inconvenience.

Nov 29, 16:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC
Scheduled - Start time : 29/11/2022 08:00 UTC 
End time : 29/11/2022 17:00 UTC 
Service impact : Only stats (Owstats) accesses are impacted, no impact to report on customer service.
Service improvement : We need to perform an maintenance on our storage servers for Web statistics, we need to stop the access of OWstats during a day for domain starting with a,c,d,e,g,i,n,o,r,v,w,x,y,z on cluster010.

Nov 24, 21:47 UTC
Nov 28, 2022

No incidents reported.

Nov 27, 2022
Resolved - Start Time : 27/11/2022 18:51 UTC
End Time : 27/11/2022 20:39 UTC
Root cause : The incident was caused by a malfunction of the storage server.
Current status : Our technical teams resolved the issue. All impacted services are now operational.

Nov 27, 20:49 UTC
Investigating - Start time : 27/11/2022 18:51 UTC
Service impact : Website hosted on filerz1014 are down
Technical impact (DC/geographical area) : GRA1
Scope of impact : All offers on filerz1014 cluster026
Ongoing actions : Our teams identify the cause of this service unavailability. Update will be post as significant progress is made.

Nov 27, 20:38 UTC
Nov 26, 2022
Resolved - Start Time : 26/11/2022 22:53 UTC
End Time : 26/11/2022 23:09 UTC
Service impact : All request (MySQL or DNS) from website on cluster020 failed, it is now resolved.
Current status : Resolved

Nov 26, 23:13 UTC
Nov 25, 2022
Resolved - Start Time : 25/11/2022 19:30 UTC
End Time : 25/11/2022 19:50 UTC
Service impact : Slowness was observed on hosted websites
Current status : Resolved

Nov 25, 19:50 UTC
Resolved - Start Time : 25/11/2022 08:31 UTC
End Time : 25/11/2022 12:45 UTC
Current status : Resolved

Nov 25, 13:35 UTC
Update - Cluster 017 is fully functionnal
We continue to work on other clusters

Nov 25, 11:59 UTC
Update - Clusters 006, 007, 011, 012, 015, 026, 027, 028, 030 and 031 are now fully functionnal
Nov 25, 11:47 UTC
Identified - Start time : 25/11/2022 08:31 UTC
Service impact : Slowness in the creation of sites
Ongoing actions : Patch deployment in progress
Update will be post as significant progress is made.

Nov 25, 11:40 UTC
Resolved - Start Time : 22/11/2022 11:00 UTC
End Time : 24/11/2022 16:00 UTC
Root cause : Incident due to a software update on the infrastructure.
Current status : Our technical teams resolved the issue. All impacted services are now operational.

Nov 25, 10:06 UTC
Update - The pre-produced solution implemented did not give conclusive results. Our teams are working on other solutions to make the service optimally operational.
Nov 24, 08:51 UTC
Update - We are observing some improvement on the connection to the mailboxes, we keep this incident under observation.

We will come back to you when there is an update.

Nov 23, 15:39 UTC
Update - Our technical teams have set up a pre-prod fix, if the results are conclusive, we will continue with the final fix.
Nov 22, 13:33 UTC
Investigating - Service impact : We are experiencing difficulties connecting to mailboxes due to an authentication problem
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.

Nov 22, 11:06 UTC
Nov 24, 2022
Completed - The scheduled maintenance has been completed.
Nov 24, 01:39 UTC
Update - The park planned for today went according to expectations.
We will continue the maintenance on the next day.

Nov 23, 00:21 UTC
Update - The park planned for today went according to expectations.
We will continue the maintenance on the next day.

Nov 22, 02:00 UTC
Update - The 25% of the park planned for today went according to expectations.
We will continue the maintenance the 21/11/2022 at 21:00 UTC till the 22/11/2022 at 02:00 UTC.

Nov 17, 22:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:45 UTC
Scheduled - Start time : 17/11/2022 21:00 UTC
End time : 24/11/2022 02:00 UTC
Service impact : A few minute of unavailability during the intervention for the 21th, 22th and 23th of the month
Service improvement : We need to upgrade Cisco CP8861 phone's firmware.
It will be rolled out as describe :
25% of the park the 17th at 22:45 UTC
70% of the park the 21st at 02:00 UTC
100% of the park the 24th at 02:00 UTC

Nov 17, 22:41 UTC
Nov 23, 2022
Resolved - Start Time : 22/11/2022 22:29 UTC
End Time : 23/11/2022 03:10 UTC
Current status : Our partner reported that the incident is resolved.

Nov 23, 03:13 UTC
Monitoring - Our partner reported that a fix has been implemented and is monitoring the results.
Nov 22, 23:16 UTC
Identified - Start time : 22/11/2022 22:29 UTC
Service impact : Our partner reported an issue with the console and authentication system 
Ongoing actions : Our partner is working to restore service.
Production sites should not be impacted, though you will not be able to login and manage them.

Nov 22, 22:42 UTC
Nov 22, 2022
Completed - The scheduled maintenance has been completed.
Nov 22, 23:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:54 UTC
Scheduled - Start time : 22/11/2022 22:54 UTC
End time : 22/11/2022 23:34 UTC
Service impact : A short downtime will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing an internal maintenance in order to release the latest features, bug fixes and performance updates.

Nov 22, 22:51 UTC
Nov 21, 2022
Completed - The scheduled maintenance has been completed.
Nov 21, 21:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 17:00 UTC
Scheduled - Start time : 21/11/2022 17:00 UTC
End time : 21/11/2022 19:00 UTC
Service impact : A short downtime will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing an internal maintenance in order to activate a Git feature: Minimized deployment when container resources change.

Nov 21, 10:39 UTC
Resolved - Start Time : 21/11/2022 17:09 UTC
End Time : 21/11/2022 17:17 UTC
Service impact : Slowdowns was observed on websites .
Root cause : It was due to a problem with storage equipment.
Current status : Resolved

Nov 21, 17:29 UTC
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.