OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Monitoring - Ongoing actions : Our technical teams implemented a fix to solve the issue.
Our teams are currently monitoring the situation.

Nov 23, 2023 - 16:05 UTC
Identified - Start time : 17/11/2023 12:00 UTC
Service impact : A significant number of SMS have not been sent and have a "unknown" status.
An action taken by a supplier to correct this malfunction was not successful.
We are continuing to investigate.

Nov 17, 2023 - 17:36 UTC
Monitoring - Ongoing actions : Our technical teams implemented a fix to solve the issue.
Our teams are currently monitoring the situation.

Oct 31, 2023 - 17:41 UTC
Investigating - Start time : 31/10/2023 11:40 UTC
Service impact : Some SMS are temporarily blocked
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Oct 31, 2023 - 16:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 2023 - 07:00 UTC
Scheduled - Start time : 15/11/2023 07:00 UTC
End time : 30/11/2023 08:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, Our service provider are upgrading some parts of their infrastructure related to our infrastructure.

Nov 15, 2023 07:00 - Nov 30, 2023 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 09, 2023 - 11:01 UTC
Scheduled - Start time : 09/11/2023 11:00 UTC
End time : 30/12/2024 14:07 UTC
Service impact :
1 - CDN statistics won't be available in the manager. You can access your data on the OVHcloud Web Statistics page to help you track and manage your website traffic.

2 - Web Hosting and Databses statistics won't be available in the manager during the periods indicated below:
The first cuts will take place on :
• 6 Nov 2023: 12h - 13h CET - Done
• 9 Nov 2023: 12h - 13h CET - Rescheduled
• 13 Nov 2023: 12h - 13h CET - Done
• 23 Nov 2023: 12h - 15h CET
• 30 Nov 2023: 14h - 15h CET
• 4 Dec 2023: 14h - 15h CET
• 5 Dec 2023: 12h - 17h CET
• 12 Dec 2023: 10h - 17h CET
• 14 Dec 2023: 14h - 16h CET
• 15 Dec 2023: 10h - 17h CET
• 18 Dec 2023: 12h - 16h CET
• 19 Dec 2023: 10h - 17h CET

Permanent shutdown on 20/12/2023 for a few months.

Not impacted metrics for Databases are: "Shared", "Disk space consumption" and "Logs".
Not impacted metric for Web Hosting is: "Disk space consumed".

Service improvement : As part of our continuous improvement policy, we will be doing a migration to our Manager Database which might have an impact on Web Hosting, CDN, Databases metrics in the manager.

Nov 9, 2023 11:00 - Dec 30, 2023 14:07 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
eu013 Operational
Databases || CloudDB BHS Operational
ca001 Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
Internet Access || SDSL Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
OverTheBox || OverTheBox Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
Spain Operational
Germany Operational
United Kingdom Operational
VoIP || Services Operational
Conferences Operational
CCS Operational
IVR & Call Queues Operational
VXML Operational
Fax Operational
SMS Operational
Billing Operational
Provisioning Operational
VoIP || Telephony Operational
Access SBC Operational
Media Gateways Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu013 Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[GRA7][WebPaaS] - Routine Maintenance Dec 7, 2023 02:00-03:00 UTC
Start time : 07/12/2023 02:00 UTC
End time : 07/12/2023 03:00 UTC
Service impact : Console User Interface, Git and Crons will be unavailable during the reindexing of git logs, which may take up to 6 hours.
Service improvement : Our partner communicated to OVHcloud that they will be doing a routine maintenance on OVHCLOUD-FR-1 region to release an underlying software upgrade. All projects and environments will continue to function during the upgrade.

Posted on Nov 28, 2023 - 15:23 UTC
Past Incidents
Nov 29, 2023
Resolved - Start time : 24/11/2023 13:57 UTC
End time : 29/11/2023 16:00 UTC
Root cause : Overload on storage equipment
Our technical teams resolved the issue. All impacted services are now operational.

Nov 29, 16:08 UTC
Monitoring - Start time : 24/11/2023 13:57 UTC
Service impact : Slowness on some hosted websites
Root cause : Overload on storage equipment
Ongoing actions : Monitoring

Nov 27, 09:29 UTC
Investigating - Start time : 24/11/2023 13:57 UTC
Service impact : Slowness on some hosted websites
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Nov 24, 14:03 UTC
Nov 28, 2023
Resolved - Start time : 20/11/2023 07:30 UTC
End time : 28/11/2023 09:00 UTC
Service impact : Mailbox Access was unstable from Outlook or Outlook Web App.
Root cause : An internal maintenance caused the incident
Our technical teams resolved the issue. All impacted services are now operational.

Nov 28, 13:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 27, 09:44 UTC
Update - The actions taken by our technical teams have not been successful, and our teams are working on other approaches to resolve this problem.
Nov 23, 16:26 UTC
Update - We're going to activate the MAPI over HTTP protocol this evening on the ex.mail.ovh.net infrastructure
Nov 22, 13:12 UTC
Investigating - Start time : 20/11/2023 07:30 UTC
Service impact : Mailbox Access is unstable from Outlook or Outlook Web App.
Ongoing actions : Our technical teams are investigating on the issue.
Update will be post as significant progress is made.

Nov 20, 09:48 UTC
Nov 27, 2023
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - Start time : 16/11/2023 01:55 UTC
End time : 16/11/2023 08:32 UTC
Root cause : Electrical issue on room G263 in GRA2

On 16/11/2023 at 01:55 UTC, room G263 of the Graveline datacenter (GRA2) experienced an electrical incident that may have impacted your services. The intervention of our technical teams enabled you to return your services in the morning (16/11 at 08:32 UTC).
We then secured the infrastructure by making the system redundant.
The services are once again in nominal operation.

Nov 24, 13:48 UTC
Monitoring - Start time : 16/11/2023 01:55 UTC
Service impact : We have some hosts unreachable
Root cause : due to this incident: https://bare-metal-servers.status-ovhcloud.com/incidents/sdv7r15bh9lf
Ongoing actions :</b Monitoring

Nov 16, 10:22 UTC
Update - After a fix implemented by our technical teams, the situation is gradually returning to normal.
Nov 16, 05:53 UTC
Identified - Start time : 16/11/2023 01:55 UTC
Service impact : We have some hosts unreachable due to this incident: https://bare-metal-servers.status-ovhcloud.com/incidents/sdv7r15bh9lf
Ongoing actions : Our technical teams are working on a fix, and an update will be posted as soon as significant progress has been made.

Nov 16, 04:12 UTC
Resolved - Start time : 23/11/2023 15:24 UTC
End time : 23/11/2023 16:55 UTC
Our technical teams resolved the issue. All impacted services are now operational.

Nov 24, 05:06 UTC
Update - We are continuing to investigate this issue.
Nov 23, 16:55 UTC
Investigating - Start time : 23/11/2023 15:24 UTC
Service impact : Sowness on some hosted websites on filerz981.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Nov 23, 15:33 UTC
Nov 23, 2023
Resolved - Start time : 23/11/2023 09:31 UTC
End time : 23/11/2023 10:10 UTC
Root cause : Cluster Ooverload
Our technical teams resolved the issue. All impacted services are now operational.

Nov 23, 12:58 UTC
Investigating - Start time : 23/11/2023 09:31 UTC
Service impact : Slowness on some hosted websites
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Nov 23, 09:35 UTC
Nov 22, 2023
Completed - The scheduled maintenance has been completed.
Nov 22, 21:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:00 UTC
Scheduled - Start time : 22/11/2023 21:00 UTC
End time : 22/11/2023 21:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are rolling out a new configuration to Hosted Exchange infrastructure.

Nov 21, 20:21 UTC
Resolved - Start time : 22/11/2023 09:00 UTC
End time : 22/11/2023 12:50 UTC
Root cause : Software issue.
Our technical teams resolved the issue. All impacted services are now operational.

Nov 22, 13:43 UTC
Identified - Start time : 22/11/2023 09:00 UTC
Service impact : There is a latency on sms
Root cause : Software issue.
Ongoing actions : Our team are working on the issue.

Nov 22, 10:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 09:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:00 UTC
Scheduled - Start time : 22/11/2023 07:00 UTC
End time : 22/11/2023 09:30 UTC
Service impact : You may experience increased latency to communicate with your services behind this device.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade some network equipment configuration.

Nov 22, 06:44 UTC
Nov 21, 2023
Resolved - Start time : 20/11/2023 07:00 UTC
End time : 21/11/2023 07:30 UTC
Root cause : Microsoft's update on 15/11/2023 is at the root of this problem.
Our technical teams resolved the issue. All impacted services are now operational.

Nov 21, 10:08 UTC
Investigating - Start time : 20/11/2023 07:00 UTC
Service impact : Documents can not be opened on Sharepoint.
Ongoing actions : Our technical teams are investigating on the issue.
Update will be post as significant progress is made.

Nov 20, 09:43 UTC
Nov 20, 2023
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Nov 16, 2023
Completed - The scheduled maintenance has been completed.
Nov 16, 19:06 UTC
Update - Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software on cluster 025 - 030 too.
Nov 16, 14:32 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 16, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:30 UTC
Scheduled - Start time : 16/11/2023 08:00 UTC
End time : 16/11/2023 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software on cluster 023 - 024 - 027 - 029

Nov 16, 08:23 UTC
Resolved - This incident has been resolved.
Nov 16, 15:46 UTC
Update - Start time : 16/11/2023 11:28 UTC
End time : 16/11/2023 15:08 UTC
Service status : The situation is back to normal, the service is running nominally.
Roto cause : A software had a malfunction.

Nov 16, 15:45 UTC
Investigating - Start time : 16/11/2023 11:28 UTC
Service impact : Voicemail greeting and messages download is unreachable.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Nov 16, 14:26 UTC
Resolved - Start time : 15/11/2023 06:30 UTC
End time : 15/11/2023 16:34 UTC
Root cause : Fiber continuity issue
Our technical teams resolved the issue. All impacted services are now operational.

Nov 16, 07:46 UTC
Update - Our provider's technicians are still on site and are continuing the intervention, which is taking longer than expected.
Nov 15, 16:27 UTC
Update - Update : Our provider has located the fault.
Technicians are deployed to repair and re-establish access

Nov 15, 14:08 UTC
Update - Our provider carries out the intervention on site in order to locate the fault and restore services.
Nov 15, 12:06 UTC
Update - We have a generic incident which impacts a large number of services throughout France.
This is linked to the loss of a backbone link from our provider in Île-de-France which creates saturation on our network and causes a degradation of your services.
The provider's teams are on site to locate the fault.

Nov 15, 11:08 UTC
Update - Update : The incident is currently being dealt with by the provider's teams. An update will be published when significant progress has been made.
Nov 15, 09:21 UTC
Identified - Start time : 15/11/2023 06:30UTC
Service impact : A degradation was detected on the provider equipment, leading to a deterioration of the connection to the services. Some latency, disruption with the connection, and service degradation will be observed
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Nov 15, 09:16 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 00:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:00 UTC
Scheduled - Start time : 15/11/2023 18:00 UTC
End time : 15/11/2023 23:00 UTC
Service impact : Integrations and webhooks may fail during the maintenance
Service improvement : Our partner will be doing a routine maintenance on OVHCLOUD-FR-1 region to release an underlying software upgrade. All projects and environments will continue to function during the upgrade

Nov 14, 12:32 UTC
Nov 15, 2023
Completed - The scheduled maintenance has been completed.
Nov 15, 08:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:03 UTC
Scheduled - Start time : 14/11/2023 19:00 UTC
End time : 15/11/2023 07:00 UTC
Service impact : Exchange service may be unreachable or latency may be observed
Service improvement : The objective of this maintenance is to update the Exchange server

Nov 14, 19:02 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 01:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 01:00 UTC
Scheduled - Start time : 15/11/2023 01:00 UTC
End time : 23/10/2023 02:00 UTC
Service impact : Console User Interface will be unavailable during about 1 minute on ovhcloud-fr-1.webpaas.ovh.net.
Service improvement : Our partner will be doing a routine maintenance on OVHCLOUD-FR-1 region to release an underlying software upgrade. All projects and environments will continue to function during the upgrade.

Nov 6, 21:25 UTC