Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[FR][VoIP] - SMS

Monitoring - Ongoing actions : Our technical teams implemented a fix to solve the issue.
Our teams are currently monitoring the situation.
Nov 23, 2023 - 16:05 UTC

Identified - Start time : 17/11/2023 12:00 UTC
Service impact : A significant number of SMS have not been sent and have a "unknown" status.
An action taken by a supplier to correct this malfunction was not successful.
We are continuing to investigate.
Nov 17, 2023 - 17:36 UTC

Monitoring - Ongoing actions : Our technical teams implemented a fix to solve the issue.
Our teams are currently monitoring the situation.
Oct 31, 2023 - 17:41 UTC

Investigating - Start time : 31/10/2023 11:40 UTC
Service impact : Some SMS are temporarily blocked
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Oct 31, 2023 - 16:19 UTC

[FR][VOIP] - Telecommunication infrastructure maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 2023 - 07:00 UTC

Scheduled - Start time : 15/11/2023 07:00 UTC
End time : 30/11/2023 08:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, Our service provider are upgrading some parts of their infrastructure related to our infrastructure.
Nov 15, 2023 07:00 - Nov 30, 2023 08:00 UTC

[Global][Manager] - Web Hosting/CDN/Databases statistics

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 09, 2023 - 11:01 UTC

Scheduled - Start time : 09/11/2023 11:00 UTC
End time : 30/12/2024 14:07 UTC
Service impact :
1 - CDN statistics won't be available in the manager. You can access your data on the OVHcloud Web Statistics page to help you track and manage your website traffic.

2 - Web Hosting and Databses statistics won't be available in the manager during the periods indicated below:
The first cuts will take place on :
• 6 Nov 2023: 12h - 13h CET - Done
• 9 Nov 2023: 12h - 13h CET - Rescheduled
• 13 Nov 2023: 12h - 13h CET - Done
• 23 Nov 2023: 12h - 15h CET
• 30 Nov 2023: 14h - 15h CET
• 4 Dec 2023: 14h - 15h CET
• 5 Dec 2023: 12h - 17h CET
• 12 Dec 2023: 10h - 17h CET
• 14 Dec 2023: 14h - 16h CET
• 15 Dec 2023: 10h - 17h CET
• 18 Dec 2023: 12h - 16h CET
• 19 Dec 2023: 10h - 17h CET

Permanent shutdown on 20/12/2023 for a few months.

Not impacted metrics for Databases are: "Shared", "Disk space consumption" and "Logs".
Not impacted metric for Web Hosting is: "Disk space consumed".

Service improvement : As part of our continuous improvement policy, we will be doing a migration to our Manager Database which might have an impact on Web Hosting, CDN, Databases metrics in the manager.
Nov 9, 2023 11:00 - Dec 30, 2023 14:07 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Databases || CloudDB GRA Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

OverTheBox || OverTheBox Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

Billing Operational

Provisioning Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu004 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Operational

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Operational

Cluster021 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[GRA7][WebPaaS] - Routine Maintenance Dec 7, 2023 02:00-03:00 UTC

Start time : 07/12/2023 02:00 UTC
End time : 07/12/2023 03:00 UTC
Service impact : Console User Interface, Git and Crons will be unavailable during the reindexing of git logs, which may take up to 6 hours.
Service improvement : Our partner communicated to OVHcloud that they will be doing a routine maintenance on OVHCLOUD-FR-1 region to release an underlying software upgrade. All projects and environments will continue to function during the upgrade.
Posted on Nov 28, 2023 - 15:23 UTC

Past Incidents

Nov 29, 2023

[GRA1][Webhosting] - Filerz 981, Cluster 028

Resolved - Start time : 24/11/2023 13:57 UTC
End time : 29/11/2023 16:00 UTC
Root cause : Overload on storage equipment
Our technical teams resolved the issue. All impacted services are now operational.
Nov 29, 16:08 UTC

Monitoring - Start time : 24/11/2023 13:57 UTC
Service impact : Slowness on some hosted websites
Root cause : Overload on storage equipment
Ongoing actions : Monitoring
Nov 27, 09:29 UTC

Investigating - Start time : 24/11/2023 13:57 UTC
Service impact : Slowness on some hosted websites
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Nov 24, 14:03 UTC

Nov 28, 2023

[RBX/GRA/SBG][Collaborative solutions] - Hosted Exchange

Resolved - Start time : 20/11/2023 07:30 UTC
End time : 28/11/2023 09:00 UTC
Service impact : Mailbox Access was unstable from Outlook or Outlook Web App.
Root cause : An internal maintenance caused the incident
Our technical teams resolved the issue. All impacted services are now operational.
Nov 28, 13:19 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 27, 09:44 UTC

Update - The actions taken by our technical teams have not been successful, and our teams are working on other approaches to resolve this problem.
Nov 23, 16:26 UTC

Update - We're going to activate the MAPI over HTTP protocol this evening on the ex.mail.ovh.net infrastructure
Nov 22, 13:12 UTC

Investigating - Start time : 20/11/2023 07:30 UTC
Service impact : Mailbox Access is unstable from Outlook or Outlook Web App.
Ongoing actions : Our technical teams are investigating on the issue.
Update will be post as significant progress is made.
Nov 20, 09:48 UTC

Nov 27, 2023

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

[GRA][Web Hosting] - Cluster024

Resolved - Start time : 16/11/2023 01:55 UTC
End time : 16/11/2023 08:32 UTC
Root cause : Electrical issue on room G263 in GRA2

On 16/11/2023 at 01:55 UTC, room G263 of the Graveline datacenter (GRA2) experienced an electrical incident that may have impacted your services. The intervention of our technical teams enabled you to return your services in the morning (16/11 at 08:32 UTC).
We then secured the infrastructure by making the system redundant.
The services are once again in nominal operation.
Nov 24, 13:48 UTC

Monitoring - Start time : 16/11/2023 01:55 UTC
Service impact : We have some hosts unreachable
Root cause : due to this incident: https://bare-metal-servers.status-ovhcloud.com/incidents/sdv7r15bh9lf
Ongoing actions :</b Monitoring
Nov 16, 10:22 UTC

Update - After a fix implemented by our technical teams, the situation is gradually returning to normal.
Nov 16, 05:53 UTC

Identified - Start time : 16/11/2023 01:55 UTC
Service impact : We have some hosts unreachable due to this incident: https://bare-metal-servers.status-ovhcloud.com/incidents/sdv7r15bh9lf
Ongoing actions : Our technical teams are working on a fix, and an update will be posted as soon as significant progress has been made.
Nov 16, 04:12 UTC

[GRA1][Web Hosting] - Cluster028 - Filerz981

Resolved - Start time : 23/11/2023 15:24 UTC
End time : 23/11/2023 16:55 UTC
Our technical teams resolved the issue. All impacted services are now operational.
Nov 24, 05:06 UTC

Update - We are continuing to investigate this issue.
Nov 23, 16:55 UTC

Investigating - Start time : 23/11/2023 15:24 UTC
Service impact : Sowness on some hosted websites on filerz981.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Nov 23, 15:33 UTC

Nov 23, 2023

[GRA1][Webhosting] - Cluster 028

Resolved - Start time : 23/11/2023 09:31 UTC
End time : 23/11/2023 10:10 UTC
Root cause : Cluster Ooverload
Our technical teams resolved the issue. All impacted services are now operational.
Nov 23, 12:58 UTC

Investigating - Start time : 23/11/2023 09:31 UTC
Service impact : Slowness on some hosted websites
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Nov 23, 09:35 UTC

Nov 22, 2023

[FR][Hosted Exchange] - Infrastructure

Completed - The scheduled maintenance has been completed.
Nov 22, 21:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:00 UTC

Scheduled - Start time : 22/11/2023 21:00 UTC
End time : 22/11/2023 21:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are rolling out a new configuration to Hosted Exchange infrastructure.
Nov 21, 20:21 UTC

[Global][VoIP] - SMS Latency

Resolved - Start time : 22/11/2023 09:00 UTC
End time : 22/11/2023 12:50 UTC
Root cause : Software issue.
Our technical teams resolved the issue. All impacted services are now operational.
Nov 22, 13:43 UTC

Identified - Start time : 22/11/2023 09:00 UTC
Service impact : There is a latency on sms
Root cause : Software issue.
Ongoing actions : Our team are working on the issue.
Nov 22, 10:01 UTC

[BRU][VoIP] - Backbone Maintenance Notification

Completed - The scheduled maintenance has been completed.
Nov 22, 09:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:00 UTC

Scheduled - Start time : 22/11/2023 07:00 UTC
End time : 22/11/2023 09:30 UTC
Service impact : You may experience increased latency to communicate with your services behind this device.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade some network equipment configuration.
Nov 22, 06:44 UTC

Nov 21, 2023

[RBX/GRA/SBG][Collaborative solutions] - Sharepoint

Resolved - Start time : 20/11/2023 07:00 UTC
End time : 21/11/2023 07:30 UTC
Root cause : Microsoft's update on 15/11/2023 is at the root of this problem.
Our technical teams resolved the issue. All impacted services are now operational.
Nov 21, 10:08 UTC

Investigating - Start time : 20/11/2023 07:00 UTC
Service impact : Documents can not be opened on Sharepoint.
Ongoing actions : Our technical teams are investigating on the issue.
Update will be post as significant progress is made.
Nov 20, 09:43 UTC

Nov 20, 2023

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

Nov 16, 2023

[GRA1][WebHosting] - LoadBalancer Update on cluster 023 - 024 - 025 - 027 - 029 - 030

Completed - The scheduled maintenance has been completed.
Nov 16, 19:06 UTC

Update - Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software on cluster 025 - 030 too.
Nov 16, 14:32 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 16, 11:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:30 UTC

Scheduled - Start time : 16/11/2023 08:00 UTC
End time : 16/11/2023 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade our load balancer software on cluster 023 - 024 - 027 - 029
Nov 16, 08:23 UTC

[EU][Telephony] - Voice Mail/Messages

Resolved - This incident has been resolved.
Nov 16, 15:46 UTC

Update - Start time : 16/11/2023 11:28 UTC
End time : 16/11/2023 15:08 UTC
Service status : The situation is back to normal, the service is running nominally.
Roto cause : A software had a malfunction.
Nov 16, 15:45 UTC

Investigating - Start time : 16/11/2023 11:28 UTC
Service impact : Voicemail greeting and messages download is unreachable.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Nov 16, 14:26 UTC

[FR][xDSL/FTTH] - Service degradation

Resolved - Start time : 15/11/2023 06:30 UTC
End time : 15/11/2023 16:34 UTC
Root cause : Fiber continuity issue
Our technical teams resolved the issue. All impacted services are now operational.
Nov 16, 07:46 UTC

Update - Our provider's technicians are still on site and are continuing the intervention, which is taking longer than expected.
Nov 15, 16:27 UTC

Update - Update : Our provider has located the fault.
Technicians are deployed to repair and re-establish access
Nov 15, 14:08 UTC

Update - Our provider carries out the intervention on site in order to locate the fault and restore services.
Nov 15, 12:06 UTC

Update - We have a generic incident which impacts a large number of services throughout France.
This is linked to the loss of a backbone link from our provider in Île-de-France which creates saturation on our network and causes a degradation of your services.
The provider's teams are on site to locate the fault.
Nov 15, 11:08 UTC

Update - Update : The incident is currently being dealt with by the provider's teams. An update will be published when significant progress has been made.
Nov 15, 09:21 UTC

Identified - Start time : 15/11/2023 06:30UTC
Service impact : A degradation was detected on the provider equipment, leading to a deterioration of the connection to the services. Some latency, disruption with the connection, and service degradation will be observed
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Nov 15, 09:16 UTC

[FR-1][WebPaaS] - Routine Maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 00:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:00 UTC

Scheduled - Start time : 15/11/2023 18:00 UTC
End time : 15/11/2023 23:00 UTC
Service impact : Integrations and webhooks may fail during the maintenance
Service improvement : Our partner will be doing a routine maintenance on OVHCLOUD-FR-1 region to release an underlying software upgrade. All projects and environments will continue to function during the upgrade
Nov 14, 12:32 UTC

Nov 15, 2023

[EU/CA][Collaborative solutions] - Exchange update

Completed - The scheduled maintenance has been completed.
Nov 15, 08:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:03 UTC

Scheduled - Start time : 14/11/2023 19:00 UTC
End time : 15/11/2023 07:00 UTC
Service impact : Exchange service may be unreachable or latency may be observed
Service improvement : The objective of this maintenance is to update the Exchange server
Nov 14, 19:02 UTC

[FR-1][WebPaaS] - Routine Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 01:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 01:00 UTC

Scheduled - Start time : 15/11/2023 01:00 UTC
End time : 23/10/2023 02:00 UTC
Service impact : Console User Interface will be unavailable during about 1 minute on ovhcloud-fr-1.webpaas.ovh.net.
Service improvement : Our partner will be doing a routine maintenance on OVHCLOUD-FR-1 region to release an underlying software upgrade. All projects and environments will continue to function during the upgrade.
Nov 6, 21:25 UTC