Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[EU][Collaborative solutions] - MXPlan Exchange migration

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 10:15 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 26/07/2024 10:15 UTC
End time : 08/09/2024 10:20 UTC
Service impact : Small downtime is expected during the night
Service improvement : The purpose of this operation is to migrate mailboxes to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Jul 26, 2024 10:15 - Sep 8, 2024 10:20 UTC

[BHS/GRA][Web Hosting] - Database upgrade maintenance

Update - 727 instances are now running MySQL 8.0.
The upgrades are now paused, and will continue on 12/08/2024.
Jul 25, 2024 - 17:13 UTC

Update - 75 instances are now running MySQL 8.0 on Cluster eu010.
The upgrades are now paused for the week-end, and will continue on 22/07/2024.
Jul 18, 2024 - 18:21 UTC

Update - 40 instances are now running MySQL 8.0 on cluster eu010
Jul 18, 2024 - 08:38 UTC

Update - 1230 databases are now running MySQL 8.0 on cluster eu010.
Jul 11, 2024 - 10:16 UTC

Update - Update : Our teams have updated 120 databases
Jul 10, 2024 - 09:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 2024 - 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases.

This may temporarily affect availability.

Start time : 10/07/2024 08:00 UTC
End time : 30/09/2024 12:00 UTC
Service impact : A 1 minute downtime is expected.
Service improvement : We are going to upgrade MySQL 5.7 to MySQL 8.0. The upgrades will occur every Monday, Tuesday, Wednesday and Thursday.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

The maintenance work will be carried out in 2 phases.
The first phase will begin on:
Start time : 10/07/2024 08:00 UTC
End time : 25/07/2024 12:00 UTC

The second phase will begin on:
Start time : 12/08/2024 08:00 UTC
End time : 30/09/2024 12:00 UTC
Progress will be posted here.

Thank you for your understanding.
Jul 10, 2024 08:00 - Sep 30, 2024 12:00 UTC

[GRA][Web Hosting] - Cluster030 - Filerz1022

Monitoring - The situation is back to nominal.
We are monitoring the filerz for the time being.
Jul 24, 2024 - 20:17 UTC

Investigating - Start time : 22/07/2024 14:31 UTC
Service impact : Websites slowness on filerz1022
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Jul 24, 2024 - 16:37 UTC

[EU][Web Cloud] - Outlook Web Access mailbox migration

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 08, 2024 - 16:10 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 8, 2024 16:10 - Aug 30, 2024 16:15 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 08/04/2024 16:10 UTC
End time : 30/08/2024 16:15 UTC
Service impact : Service interruption is expected for a few minutes to a few hours
Service improvement : The purpose of this operation is to migrate MXPLAN mailboxes under Outlook Web Access (OWA) to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Apr 8, 2024 16:10 - Aug 30, 2024 16:15 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || MX Plan Under Maintenance

Reception Operational

Delivery email Operational

Mailbox Access Under Maintenance

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Databases || CloudDB GRA Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

OverTheBox || OverTheBox Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

Switzerland Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

Billing Operational

Provisioning Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

Web Hosting || Databases BHS Under Maintenance

ca001 Under Maintenance

Web Hosting || Databases GRA Under Maintenance

eu001 Under Maintenance

eu002 Under Maintenance

eu004 Under Maintenance

eu007 Under Maintenance

eu008 Under Maintenance

eu009 Under Maintenance

eu010 Under Maintenance

eu011 Under Maintenance

eu013 Under Maintenance

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Operational

Cluster001 Operational

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Operational

Cluster021 Operational

Cluster022 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Cluster033 Operational

Cluster060 Operational

Cluster090 Operational

Cluster100 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[UK][VoIP] - Phone interconnect maintenance Jul 30, 2024 06:00 - Aug 2, 2024 10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 30/07/2024 06:00 UTC
End time : 02/08/2024 10:00 UTC
Service impact : None.
Service improvement : Our provider carrying out some preventative maintenance on our VoIP network infrastructure.
Posted on Jul 26, 2024 - 15:20 UTC

[RBX][VoIP] - SIP configuration update Aug 14, 2024 19:00-19:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 14/08/2024 19:00 UTC
End time : 14/08/2024 19:30 UTC
Service impact : None
Service improvement : As part of our policy of continuous improvement, we are carrying out maintenance on our VoIP services.

Thank you for your understanding.
Posted on Jul 19, 2024 - 08:43 UTC

[GRA2][Web Hosting] - logs Cluster002 - Cluster015 Aug 19, 2024 07:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 19/08/2024 07:00 UTC
End time : 19/08/2024 11:00 UTC
Service impact : Access to logs won't be possible for 60 minutes during this maintenance.
Service improvement : We are going to update the log servers (web hosting servers) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Posted on Jul 12, 2024 - 23:06 UTC

[SBG][VoIP] - SIP configuration update Aug 21, 2024 19:00-19:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 21/08/2024 19:00 UTC
End time : 21/08/2024 19:30 UTC
Service impact : None
Service improvement : As part of our policy of continuous improvement, we are carrying out maintenance on our VoIP services.

Thank you for your understanding.
Posted on Jul 19, 2024 - 08:41 UTC

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

[GRA][Web Hosting] - Cluster030 - Filerz1022

Completed - The scheduled maintenance has been completed.
Jul 26, 13:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 12:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 12/07/2024 08:30 UTC
End time : 26/07/2024 14:00 UTC
Service impact : You may experiencing a slowness for website access during this maintenance.
Service improvement : We are going to update Filerz1022 to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jul 25, 11:50 UTC

Jul 25, 2024

[EU][VoIP] - Phone provisioning maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 23:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 25/07/2024 20:00 UTC
End time : 25/07/2024 22:00 UTC
Service impact : No phone provisioning for 20 minutes
Service improvement : As part of our policy of continuous improvement, we are carrying out some preventative maintenance on our VoIP network infrastructure.

Thank you for your understanding.
Jul 25, 08:41 UTC

[GRA][Webhosting] - Cluster014 - filerz570

Completed - The scheduled maintenance has been completed.
Jul 25, 21:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:15 UTC

Scheduled - The operations related to this maintenance have been postponed.
The new calender is shown below:
Start time : 25/07/2024 21:15 UTC
End time : 25/07/2024 22:15 UTC
Service impact : Filerz570 will be unavailable during the maintenance
Jul 22, 21:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:15 UTC

Scheduled - Start time : 22/07/2024 21:15 UTC
End time : 22/07/2024 22:15 UTC
Service impact : Filerz570 will be unavailable during the maintenance
Service improvement :We are going to migrate the filerz570 (webhosting server) to keep our infrastructure up-to-date.
Jul 15, 22:25 UTC

[GRA][Webhosting] - Cluster026 - filerz167

Completed - The scheduled maintenance has been completed.
Jul 25, 21:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:15 UTC

Scheduled - The operations related to this maintenance have been postponed.
The new calender is shown below:
Start time : 25/07/2024 20:15 UTC
End time : 25/07/2024 21:15 UTC
Service impact : Filerz167 will be unavailable during the maintenance.
Jul 22, 21:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:15 UTC

Scheduled - Start time : 22/07/2024 20:15 UTC
End time : 22/07/2024 21:15 UTC
Service impact : Filerz167 will be unavailable during the maintenance
Service improvement :We are going to migrate the filerz167 (webhosting server) to keep our infrastructure up-to-date.
Jul 15, 22:14 UTC

[GRA2][Web Hosting] - logs Cluster031

Completed - The scheduled maintenance has been completed.
Jul 25, 10:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 25/07/2024 07:00 UTC
End time : 25/07/2024 11:00 UTC
Service impact : Access to logs won't be possible for 60 minutes during this maintenance.
Service improvement : We are going to update the log servers (web hosting servers) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jul 10, 21:00 UTC

[EU][VoIP] - Phone provisioning maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 00:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 24/07/2024 20:00 UTC
End time : 24/07/2024 22:00 UTC
Service impact : No phone provisioning for 20minutes
Service improvement : As part of our policy of continuous improvement, we are carrying out some preventative maintenance on our VoIP network infrastructure.

Thank you for your understanding.
Jul 23, 20:47 UTC

Jul 24, 2024

[GRA][Web Hosting] - Cluster027 - Filerz256

Resolved - Start time : 24/07/2024 12:40 UTC
End time : 24/07/2024 15:25 UTC
Root cause : Network malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Jul 24, 20:44 UTC

Investigating - Start time : 24/07/2024 12:40 UTC
Service impact : Websites slowness on filerz256
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Jul 24, 15:33 UTC

[UK][VoIP] - Maintenance of migration calls

Completed - The scheduled maintenance has been completed.
Jul 24, 15:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our offer.

Start time : 23/07/2024 13:00 UTC
End time : 24/07/2024 15:00 UTC
Service impact : None
Service improvement : As part of our policy of continuous improvement, we are carrying out maintenance on our VoIP services.

Thank you for your understanding.
Jul 23, 01:26 UTC

[GRA1][Web Hosting] - logs Cluster003 - Cluster026

Completed - The scheduled maintenance has been completed.
Jul 24, 12:56 UTC

Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done
Jul 24, 12:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 24/07/2024 07:00 UTC
End time : 24/07/2024 11:00 UTC
Service impact : Access to logs won't be possible for 60 minutes during this maintenance.
Service improvement : We are going to update the log servers (web hosting servers) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jul 10, 20:57 UTC

Jul 23, 2024

[GRA1/2][Web Hosting] - logs Cluster011 - Cluster023

Completed - The scheduled maintenance has been completed.
Jul 23, 10:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 23/07/2024 07:00 UTC
End time : 23/07/2024 11:00 UTC
Service impact : Access to logs won't be possible for 60 minutes during this maintenance.
Service improvement : We are going to update the log servers (web hosting servers) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jul 10, 20:47 UTC

[GRA][Web Hosting] - Network equipment maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 01:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 UTC

Update - The current maintenance has been re-scheduled.
Below you can find the new schedule of the operation.

Start time : 22/07/2024 20:00 UTC
End time : 23/07/2024 00:00 UTC
Related Maintenance : Maintenance link
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.
Jul 18, 13:36 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network infrastructure.

Start time : 18/07/2024 20:00 UTC
End time : 19/07/2024 00:00 UTC
Service impact : None
Related Maintenance : Maintenance link
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Jul 17, 15:36 UTC

Jul 22, 2024

[GRA][Web Hosting] - Cluster028 - filerz953 - filerz975 - filerz919 - Cluster026 - filerz180 - filerz172 - Cluster021 - filerz128 - Cluster030 - filerz1022

Completed - The scheduled maintenance has been completed.
Jul 22, 14:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 14:45 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 12/07/2024 08:30 UTC
End time : 22/07/2024 14:00 UTC
Service impact : You may experiencing a slowness for website access during this maintenance.
Service improvement : We are going to update the servers (web hosting servers) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jul 15, 14:42 UTC

[GRA2][WebHosting] - Cluster002

Resolved - Start time : 22/07/2024 10:30 UTC
End time : 22/07/2024 11:15 UTC
Service status : FTP service was not available on cluster002.
Our technical teams resolved the issue. All impacted services are now operational.
Root cause : It was due to a malfunction on a software.
Jul 22, 11:32 UTC

[GRA2][Web Hosting] - logs Cluster010 - Cluster028

Completed - The scheduled maintenance has been completed.
Jul 22, 10:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 22/07/2024 07:00 UTC
End time : 22/07/2024 11:00 UTC
Service impact : Access to logs won't be possible for 60 minutes during this maintenance.
Service improvement : We are going to update the log servers (web hosting servers) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jul 10, 20:38 UTC

[GRA][WebHosting] - Filerz98 Cluster023/ Filerz1018 Cluster 030

Resolved - Start time : 22/07/2024 07:21 UTC
End time : 22/07/2024 07:40 UTC
Service impact : Services are working as they should be.
Root cause : It was due to a malfunction on a hardware.
Jul 22, 07:53 UTC

Update - Websites are unreachable on this Filerz1018 Cluster 030 too.
Jul 22, 07:48 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 22, 07:47 UTC

Update - We are continuing to investigate this issue.
Jul 22, 07:47 UTC

Investigating - Start time : 22/07/2024 07:21 UTC
Service impact : Websites are unreachable on this filerz.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Jul 22, 07:31 UTC

[GRA7][WebPaaS] - Routine accounts maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 03:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:00 UTC

Scheduled - Start time : 22/07/2024 03:00 UTC
End time : 22/07/2024 04:00 UTC
Service impact : All projects and environments will continue to function during the upgrade. Our partner will be performing a routine maintenance to release the latest features, bug fixes and performance updates.This will impact at one point, a short downtime of no more than 10 minutes. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing a routine maintenance on account service.
Jul 18, 13:28 UTC

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

[GRA][Collaborative solutions] - MX Plan incident

Resolved - Start time : 19/07/2024 12:10 UTC
End time : 19/07/2024 15:41 UTC
Root cause : This incident has occurred due to a hardware problem.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 19, 15:58 UTC

Update - We are continuing to investigate this issue.
Jul 19, 15:45 UTC

Investigating - Start time : 19/07/2024 12:10 UTC
Service impact : The filerz79 is currently unreachable.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Jul 19, 12:52 UTC

[GRA][Web Hosting] - Multiple clusters incident

Resolved - Start time : 18/07/2024 11:19 UTC
End time : 18/07/2024 12:45 UTC
Root cause : Network Malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Jul 19, 07:41 UTC

Monitoring - The incident was caused by a network problem, the fix has been implemented and all services are back up and running. However, we continue to monitor the situation.
Jul 18, 13:14 UTC

Investigating - Start time : 18/07/2024 11:19 UTC
Service impact : There is a slowness on these clusters 021, 026, 027, 028, 030
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Jul 18, 11:49 UTC

Jul 18, 2024

[GRA3][Web Hosting] - logs Cluster006 - Cluster014

Completed - The scheduled maintenance has been completed.
Jul 18, 11:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 18/07/2024 07:00 UTC
End time : 18/07/2024 11:00 UTC
Service impact : Access to logs won't be possible for 60 minutes during this maintenance.
Service improvement : We are going to update the log servers (web hosting servers) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jul 10, 20:32 UTC

Jul 17, 2024

[GRA7][WebPaaS] - Routine accounts maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 23:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 UTC

Scheduled - Start time : 17/07/2024 16:00 UTC
End time : 17/07/2024 23:00 UTC
Service impact : All projects and environments will continue to function during the upgrade. Our partner will be performing a routine maintenance to optimize performance service on Accounts. This maintenance is expected to impact performance for Accounts services, including the Console, User Accounting, Provisioning and Billing, although, services will remain available at all times.
Service improvement : Our partner communicated to OVHCloud that they will be doing a routine maintenance on account service. This maintenance is expected to not have impact on the projects: no downtime, no performance issue are expected.
Jul 17, 13:25 UTC

[GRA2][Webhosting] - cluster006 maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 21:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud.

Start time : 17/07/2024 21:00 UTC
End time : 17/07/2024 21:50 UTC
Service impact : 15 minutes downtime for webhosting when the filerz is rebooting.
Service improvement : We are going to reboot the server729 (webhosting server) to fix a software bug.

Thank you for your understanding.
Jul 13, 02:33 UTC

[EU][Collaborative solutions] - Mail service maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 20:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 UTC

Scheduled - Start time : 17/07/2023 19:00 UTC
End time : 17/07/2023 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be doing a maintenance on our Mail service.

Thank you for your understanding.
Jul 17, 14:31 UTC

[FR][Web Cloud] - OverTheBox incident notification

Resolved - Start time : 17/07/2024 13:28 UTC
End time : 17/07/2024 14:47 UTC
Service impact : Perturbations were observed on OverTheBox.
If the OverTheBox dedicated IP address is lost, the service will continue to work with a connection from one of the configured interfaces.
Root cause : Software issue
Our technical teams resolved the issue. All impacted services are now operational.
Jul 17, 14:54 UTC

Investigating - Start time : 17/07/2024 13:28 UTC
Service impact : Perturbations are being observed on OverTheBox.
If the OverTheBox dedicated IP address is lost, the service will continue to work with a connection from one of the configured interfaces.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Jul 17, 14:05 UTC

[GRA2][Web Hosting] - logs Cluster020 - Cluster030

Completed - The scheduled maintenance has been completed.
Jul 17, 10:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 17/07/2024 07:00 UTC
End time : 17/07/2024 11:00 UTC
Service impact : Access to logs won't be possible for 60 minutes during this maintenance.
Service improvement : We are going to update the log servers (web hosting servers) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jul 10, 20:27 UTC

Jul 16, 2024

[GRA2][Webhosting] - cluster002 maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 23:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud.

Start time : 16/07/2024 22:00 UTC
End time : 16/07/2024 22:50 UTC
Service impact : 15 minutes downtime for webhosting when the filerz is rebooting.
Service improvement : We are going to reboot the server472 (webhosting server) to fix a software bug.

Thank you for your understanding.
Jul 13, 02:13 UTC

[GRA2][Webhosting] - cluster006 maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 23:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud.

Start time : 16/07/2024 23:00 UTC
End time : 16/07/2024 23:50 UTC
Service impact : 15 minutes downtime for webhosting when the filerz is rebooting.
Service improvement : We are going to reboot the server767 (webhosting server) to fix a software bug.

Thank you for your understanding.
Jul 13, 02:07 UTC

[GRA/BHS][Web Hosting] - One click modules

Resolved - Start time : 16/07/2024 17:30 UTC
End time : 16/07/2024 23:00 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause :A malfunction resulted in unplanned maintenance
Jul 16, 23:23 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 16, 18:20 UTC

Update - We are continuing to investigate this issue.
Jul 16, 18:06 UTC

Update - We are continuing to investigate this issue.
Jul 16, 18:05 UTC

Investigating - Start time : 16/07/2024 17:30 UTC
Service impact : one click modules installation and actions change password are temporarily unavailable.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Jul 16, 17:59 UTC

[GRA3][Webhosting] - cluster002 maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 21:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud.

Start time : 16/07/2024 21:00 UTC
End time : 16/07/2024 21:50 UTC
Service impact : 15 minutes downtime for webhosting when the filerz is rebooting.
Service improvement : We are going to reboot the server475 (webhosting server) to fix a software bug.

Thank you for your understanding.
Jul 13, 02:19 UTC

[EU][Collaborative solutions] - Mail service maintenance

Completed - The maintenance it has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Jul 16, 20:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 19:00 UTC

Scheduled - Start time : 16/07/2023 19:00 UTC
End time : 16/07/2023 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be doing a maintenance on our Mail service.

Thank you for your understanding.
Jul 16, 15:30 UTC

[GRA][Web Hosting] - logs Cluster002 - Cluster014

Completed - The scheduled maintenance has been completed.
Jul 16, 11:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 16/07/2024 07:00 UTC
End time : 16/07/2024 11:00 UTC
Service impact : Access to logs won't be possible for 60 minutes during this maintenance.
Service improvement : We are going to update the log servers (web hosting servers) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jul 10, 20:22 UTC

Jul 15, 2024

[GRA3][Webhosting] - cluster003 maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 23:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud.

Start time : 15/07/2024 23:00 UTC
End time : 15/07/2024 23:50 UTC
Service impact : 15 minutes downtime for webhosting when the filerz is rebooting.
Service improvement : We are going to reboot the server860 (webhosting server) to fix a software bug.

Thank you for your understanding.
Jul 13, 01:37 UTC

[GRA3][Webhosting] - cluster003 maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 22:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud.

Start time : 15/07/2024 22:00 UTC
End time : 15/07/2024 22:50 UTC
Service impact : 15 minutes downtime for webhosting when the filerz is rebooting.
Service improvement : We are going to reboot the server861 (webhosting server) to fix a software bug.

Thank you for your understanding.
Jul 13, 02:01 UTC

[GRA3][Webhosting] - cluster003 maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 21:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud.

Start time : 15/07/2024 21:00 UTC
End time : 15/07/2024 21:50 UTC
Service impact : 15 minutes downtime for webhosting when the filerz is rebooting.
Service improvement : We are going to reboot the server867 (webhosting server) to fix a software bug.

Thank you for your understanding.
Jul 13, 01:51 UTC

[GRA][Web Hosting] - Cluster028 - Filerz919

Resolved - Start time : 15/07/2024 07:15 UTC
End time : 15/07/2024 14:49 UTC
Root cause : This incident is due to : https://web-cloud.status-ovhcloud.com/incidents/sj7rhq76kck3
Jul 15, 14:49 UTC

Update - The situation has improved. Less latency is being observed on the Filerz919.
Our teams are still working to fully resolve the incident.
Jul 15, 08:22 UTC

Identified - Start time : 15/07/2024 07:15 UTC
Service impact : Customers may experience slowness on Filerz919 and a maintenance from 07:21 UTC
Maintenance from 09:21 UTC till 09:31 UTC was displayed on the page.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Jul 15, 07:37 UTC

[GRA][Web Hosting] - mail sending perturbation - Cluster026, Cluster029

Resolved - Start time : 15/07/2024 12:00 UTC
End time : 15/07/2024 13:00 UTC
Root cause : Software issue.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 15, 13:06 UTC

Update - The email service is operational on cluster026.
Our technical teams are working to fix this issue.
Jul 15, 12:59 UTC

Investigating - Start time : 15/07/2024 12:00 UTC
Service impact : cannot send email on clusters026 clusters029
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Jul 15, 12:24 UTC

[GRA][Web Hosting] - logs Cluster011 - Cluster015

Completed - The scheduled maintenance has been completed.
Jul 15, 11:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 15/07/2024 07:00 UTC
End time : 15/07/2024 11:00 UTC
Service impact : Access to logs will not be possible for 60 minutes during the maintenance.
Service improvement : We are going to update the log servers (web hosting servers) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jul 9, 21:17 UTC

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.