Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GRA3][WebHosting] - Maintenance notification for multiple Filerz

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 2025 - 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 20/01/2025 22:00 UTC
End time : 21/01/2025 03:00 UTC
Service impact : Special services net2ftp and phpmyadmin are temporary unavailable on Cluster023 during this maintenance
Filerz below will be unavailable one by one during 20 minutes.
Cluster013- Filerz298
Cluster023 - Filerz105
Cluster023 - Filerz122
Cluster023 - Filerz981
Cluster020 - Filerz17
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.
Jan 20, 2025 22:00 - Jan 21, 2025 03:00 UTC

[Global][Web Cloud] - Domain .in Incident Notification

Identified - We have determined the nature of the incident affecting .in domains since 15/01/2025 10:30 UTC.

Here is detail for this incident:
Start time : 15/01/2025 10:30 UTC
Service impact : Customer with a .in domains name are unable to perform some tasks.
Ongoing actions : The incident has been identified, and our teams are mobilized to restore service as quickly as possible.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 20, 2025 - 09:21 UTC

Investigating - An incident is in progress on our Web Cloud in Global, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 15/01/2025 10:30 UTC
Service impact : Customer with a .in domains name are unable to perform some tasks.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 15, 2025 - 10:52 UTC

[GRA][Web Cloud] - Debian Database Upgrade maintenance on Sharedsql Eu007

Update - 50% of the cluster had been successfully upgraded.
The upgrades will continue on 20/01/2025.
Jan 17, 2025 - 16:45 UTC

Update - The upgrades stopped at 19:49 UTC.
28% of the cluster had been successfully upgraded.
The upgrades will continue on 15/01/2025.

New end time : 23/01/2025 21:00 UTC
Jan 07, 2025 - 20:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2025 - 08:44 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Database offer.

Start time : 07/01/2025 08:00 UTC
End time : 07/01/2025 21:00 UTC
Service impact : 1 minute downtime per customer
Service improvemen : Following our continuous improvement policy, we are doing an upgrade on Debian.

Thank you for your understanding.
Jan 7, 2025 08:46-21:16 UTC

[GRA][Web Cloud] - Debian Database Upgrade maintenance on Eu008

Update - Please note that 25% of the migration has now been completed.
We will continue to keep you updated as we move forward.
Jan 16, 2025 - 19:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 2025 - 11:46 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 2025 11:46 - Jan 30, 2025 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Database offer.

Start time : 15/01/2025 10:46 UTC
End time : 30/01/2025 21:00 UTC
Service impact : 1 minute downtime per customer
Service improvemen : Following our continuous improvement policy, we are doing an upgrade on Debian.

Thank you for your understanding.
Jan 15, 2025 11:46 - Jan 30, 2025 22:00 UTC

[Global][Web Cloud] - Domains Name incident notification on .dk

Identified - An incident is in progress on our Web Cloud in Global, customers in the impacted zone may face some difficulties.
Please find the details:

Start time : 15/01/2025 09:00 UTC
Service impact : Customer will not be able to register .dk domains name
Ongoing actions : Our teams are working to resolve the issue.

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Jan 15, 2025 - 09:12 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Partial Outage

Registration Partial Outage

Renew Partial Outage

Transfer Partial Outage

Restore Partial Outage

Delete Operational

Databases || CloudDB GRA Under Maintenance

eu007 Under Maintenance

eu008 Under Maintenance

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Identity, Security & Operations || Key Management Service Operational

RBX Operational

SBG Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

Switzerland Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

Billing Operational

Provisioning Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Web Hosting || Databases GRA Under Maintenance

eu001 Operational

eu002 Operational

eu004 Operational

eu007 Operational

eu008 Under Maintenance

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Under Maintenance

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Under Maintenance

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Under Maintenance

Cluster021 Operational

Cluster022 Operational

Cluster023 Under Maintenance

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Cluster090 Operational

Cluster100 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[RBX/GRA/SBG][Collaborative solutions] - Hosted Exchange maintenance notification Jan 21, 2025 22:00-23:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Exchange offer.

Start time : 21/01/2025 22:00 UTC
End time : 21/01/2025 23:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jan 17, 2025 - 09:49 UTC

[RBX/GRA/SBG][Collaborative solutions] - Hosted Exchange maintenance notification Jan 21, 2025 22:00-23:00 UTC

[GRA1/GRA3][WebHosting] - Maintenance notification for multiple Filerz Jan 21, 2025 22:00 - Jan 22, 2025 03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 21/01/2025 22:00 UTC
End time : 22/01/2025 03:00 UTC
Service impact : Filerz below will be unavailable one by one during 20 minutes.
Cluster022- Filerz1828
Cluster026 - Filerz216
Cluster031 - Filerz1630
Cluster024 - Filerz69
Cluster020 - Filerz41
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.
Posted on Jan 16, 2025 - 21:32 UTC

[GRA1/2/3][WebHosting] - Maintenance notification for multiple Filerz Jan 22, 2025 22:00 - Jan 23, 2025 03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 22/01/2025 22:00 UTC
End time : 23/01/2025 03:00 UTC
Service impact : Filerz below will be unavailable one by one during 20 minutes.
Cluster028- Filerz938
Cluster028 - Filerz1594
Cluster031 - Filerz1576
Cluster031 - Filerz1613
Cluster031 - Filerz1714
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.
Posted on Jan 16, 2025 - 21:41 UTC

[GRA3][WebHosting] - Maintenance notification for multiple Filerz Jan 23, 2025 22:00 - Jan 24, 2025 03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 23/01/2025 22:00 UTC
End time : 24/01/2025 03:00 UTC
Service impact : Filerz below will be unavailable one by one during 20 minutes.
Cluster028- Filerz1586
Cluster027 - Filerz1680
Cluster030 - Filerz1561
Cluster028 - Filerz1575
Cluster031 - Filerz1672
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.
Posted on Jan 16, 2025 - 21:47 UTC

[Global][Web Cloud] - MySQL 8.0 Database Upgrade maintenance Jan 27, 2025 08:00 - Feb 27, 2025 21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Database offer.

Start time : 27/01/2025 08:00 UTC
End time : 27/02/2025 21:00 UTC
Service impact : 1 minute downtime per customer.
Service improvement : Following our continuous improvement policy, we are doing an upgrade on MySQL 8.0

Thank you for your understanding.
Posted on Jan 15, 2025 - 16:26 UTC

Past Incidents

Jan 21, 2025

No incidents reported today.

Jan 20, 2025

Unresolved incidents: [GRA3][WebHosting] - Maintenance notification for multiple Filerz, [Global][Web Cloud] - Domain .in Incident Notification.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

Unresolved incident: [GRA][Web Cloud] - Debian Database Upgrade maintenance on Sharedsql Eu007.

Jan 16, 2025

[GRA][Collaborative solutions] - Filerz81 maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 16/01/2025 22:45 UTC.
Jan 16, 22:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 UTC

Update - Please be advised that operations on this maintenance have been rescheduled to a new calendar.

The new planning schedule is as follows:
Start time : 16/01/2025 22:00 UTC
End time : 16/01/2025 23:00 UTC
Service impact : We may experience latency during maintenance.
Jan 16, 16:41 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our MXPlan offer for Filer81.
This may temporarily affect availability.

Start time : 16/01/2025 21:00 UTC
End time : 16/01/2025 22:00 UTC
Service impact : Filerz81 will have a downtime of 30 minutes during the migration.
Service improvement : As part of our continuous improvement plan, a maintenance is scheduled on our MXPlan offer for filerz81 mail server on our MXPlan offer to an updated infrastructure, ensuring enhanced performance and reliability.

Thank you for your understanding.
Jan 13, 13:33 UTC

[GRA1][Web Cloud] - databases incident notification

Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Here is detail for the incident
Start time : 16/01/2025 16:59 UTC
End time : 16/01/2025 17:32 UTC
Root Cause : This incident was caused by hardware issue.

We thank you for your understanding and patience throughout this incident.
Jan 16, 21:05 UTC

Update - We are currently experiencing an incident affecting our cloud databases offer offering, which is causing temporary availability on sharedsql016.eu008

Here is detail for this incident :
Start time : 16/01/2025 16:59 UTC
Impacted Service : Cloud databases
Customers Impact : Customers are experiencing an access issue on sharedsql016.eu008 database.
Root Cause : This incident is/was caused by an electrical equipment issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Update will be posted as significant progress is made.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 16, 17:36 UTC

Investigating - We are currently experiencing an incident impacting our databases offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible.
As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 16, 17:09 UTC

[GRA1][Web Hosting] - Cluster 021 - filerz34

Resolved - We would like to inform you that the incident on our Web Hosting in GRA1, have been resolved
Start Time : 16/01/2025 06:20 UTC
End Time : 16/01/2025 10:26 UTC
Service impact : There are no more impact on the Cluster 021 - filerz34.
Root cause : Hardware malfunction

We thank you for your understanding and patience throughout this incident
Jan 16, 10:28 UTC

Monitoring - There are no more impact on the Cluster 021 - filerz34.
Ongoing actions : Our teams are monitoring the incident to make sure everything is working.
Jan 16, 10:08 UTC

Investigating - An incident is in progress on our Web Hosting in GRA1, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 16/01/2025 06:20 UTC
Service impact : Hostings in maintenance for some websites hosted on Cluster 021 - filerz34 and net2ftp.cluster021.hosting.ovh.net and phpmyadmin.cluster021.hosting.ovh.net are unreachable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Jan 16, 06:47 UTC

Jan 15, 2025

[GRA2][Webhosting] - Cluster005 - Filerz315

Completed - The scheduled maintenance has been completed.
Jan 15, 22:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This will temporarily affect availability on Filerz315.

Start time : 15/01/2025 22:00 UTC
End time : 16/01/2025 00:00 UTC
Service impact : There be a downtime of 30 min during the migration on Filerz315.
Service improvement : The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

Thank you for your understanding.
Jan 8, 22:51 UTC

Jan 14, 2025

[GRA2][Web Hosting] - Cluster005 - Filerz315 maintenance notification

Completed - The scheduled maintenance has been completed.
All services have been operational since 14/01/2025 22:32 UTC
Jan 14, 22:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

This may temporarily affect availability.

Start time : 14/01/2025 22:00 UTC
End time : 14/01/2025 23:00 UTC
Service impact : Filerz315 will be temporarily unavailable for 20 minutes during the operation.
Service improvement : We are going to reboot Filerz315 to improve the performance and stability of the service.

Thank you for your understanding.
Jan 14, 20:12 UTC

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

[BHS][Web Cloud] - Debian Database Upgrade maintenance on Sharedsql CA001 / CloudDB CA001

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 08/01/2025 17:27 UTC.
Jan 8, 17:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 07:59 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Database offer.

Start time : 08/01/2025 08:00 UTC
End time : 09/01/2025 22:00 UTC
Service impact : 1 minute downtime per customer
Service improvemen : Following our continuous improvement policy, we are doing an upgrade on Debian.

Thank you for your understanding.
Jan 8, 07:59 UTC

[GLOBAL][Voip] Yealink phones

Resolved - Start time : 06/01/2025 13:00 UTC
End time : 08/01/2025 10:20 UTC
Service status :We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : It was due to a malfunction on a software.

We thank you for your understanding and patience throughout this incident
Jan 8, 10:23 UTC

Monitoring - A fix has been implemented and we are monitoring the results.

Service impact : Provisioning of yealink phones has malfunctions.
Jan 8, 10:12 UTC

Identified - The issue has been identified and a fix is being implemented.

Service impact : Provisioning of yealink phones has malfunctions.
Jan 8, 09:49 UTC

Update - An incident is in progress on our VOIP offer.

Please be aware that this is currently affecting the functionality.

Here is detail for this incident :

Start time : 06/01/2025 13:00 UTC
Service impact : Provisioning of yealink phones has malfunctions.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Jan 8, 09:42 UTC

Investigating - We have detected an issue on one of our services. We will update informations when we will have more details.
Jan 8, 09:32 UTC

Jan 7, 2025

[GRA/RBX/SBG][Collaborative solutions] - Hosted Exchange maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 07/01/2025 22:08 UTC.
Jan 7, 22:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Exchange offer.

Start time : 07/01/2025 22:00 UTC
End time : 07/01/2025 22:15 UTC
Service impact : No impact expected. Customers will still have access to their mailboxes during the operation.
Service improvement : As part of our continuous improvement policy of our Hosted Exchange offer, we will be doing a maintenance on mailbox access.

Thank you for your understanding.
Jan 6, 21:11 UTC