Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GRA1][Webhosting] - Cluster020

Investigating - Start time : 22/03/2023 09:14 UTC
Service impact :We are experiencing slowness on some hosted websites.
Ongoing actions : Our technical teams are investigating on this issue.
Update will be post as significant progress is made.
Mar 22, 2023 - 09:19 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Web Hosting || Datacenter GRA Degraded Performance

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Degraded Performance

Cluster021 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Redirect Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu004 Operational

eu005 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Databases || CloudDB GRA Operational

eu001 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

VoIP || Core Network Operational

OverTheBox || OverTheBox Operational

Internet Access || ADSL Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Internet Access || Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[GRA1][WebHosting] - Data Migration - filerz74 Mar 22, 2023 21:00-23:00 UTC

Start time : 22/03/2023 21:00 UTC
End time : 22/03/2023 23:00 UTC
Service impact : Unavailability of the filerz74 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz74 to keep our infrastructure up-to-date.
Posted on Mar 15, 2023 - 18:08 UTC

[GRA1][WebHosting] - Data Migration - filerz898 Mar 23, 2023 21:00-23:00 UTC

Start time : 23/03/2023 21:00 UTC
End time : 23/03/2023 23:00 UTC
Service impact : Unavailability of the filerz898 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz898 to keep our infrastructure up-to-date.
Posted on Mar 15, 2023 - 18:04 UTC

[GRA7][WebPaaS] - Routine Maintenance Apr 6, 2023 19:00-21:00 UTC

Start time : 06/04/2023 19:00 UTC
End time : 06/04/2023 21:00 UTC
Service impact : All projects and environments will continue to function during the upgrade; however, Console User Interface, Git and Crons will be unavailable during the reindexing of git logs, which may take up to 6 hours.
Service improvement : Our partner communicated to OVHCloud that they will be doing a routine maintenance on customers' projects. This maintenance is expected to not have impact on the projects: no downtime, nor performance issue are expected.
Posted on Mar 17, 2023 - 22:25 UTC

Past Incidents

Mar 22, 2023

Unresolved incident: [GRA1][Webhosting] - Cluster020.

Mar 21, 2023

[GRA1][WebHosting] - Data Migration - filerz1014

Completed - The scheduled maintenance has been completed.
Mar 21, 23:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 UTC

Scheduled - Start time : 21/03/2023 21:00 UTC
End time : 21/03/2023 23:00 UTC
Service impact : Unavailability of filerz1014 for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz1014 to keep our infrastructure up-to-date.
Mar 15, 17:57 UTC

[GRA7][WebPaaS] - Enabling Incremental Backups

Completed - The scheduled maintenance has been completed.
Mar 21, 20:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 UTC

Scheduled - Start time : 21/03/2023 19:00 UTC
End time : 21/03/2023 20:00 UTC
Service impact : None
Service improvement : Our partner communicated to OVHCloud that they will be doing a routine maintenance on customer's projects to enable incremental backups.
No downtime, nor performance issue are expected on customers projects.
Mar 13, 08:26 UTC

[GRA][WebHosting] - SharedSQL database unavailable

Resolved - Start Time : 20/03/2023 18:31 UTC
End Time : 20/03/2023 22:54 UTC
Root cause : The incident is due to the loss of the Public Cloud host.
Current status : Resolved
Mar 21, 00:05 UTC

Monitoring - Update : Our teams have completed the restoration. The services are operational. Checks are in progress before confirming the final resolution of the incident.
Mar 20, 23:14 UTC

Update - Update : The restoration is still in progress. Some databases are accessible again.
Mar 20, 22:49 UTC

Update - Half of the restoration is done.
Mar 20, 21:46 UTC

Identified - Service impact : SharedSQL databases hosted on the one PublicCloud instance down are impacted.
Root cause : PublicCloud Host down
Ongoing actions : backup restoration ongoing
Our technical teams are hands on the issue.
Mar 20, 20:32 UTC

Investigating - Start time : 20/03/2023 18:31 UTC
Service impact : service is down.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 20, 18:59 UTC

Mar 20, 2023

[RBX][Collaborative solutions-Sharepoint-Web Access] - Hosted4 infra

Resolved - Start Time : 20/03/2023 09:30 UTC
End Time : 20/03/2023 10:40 UTC
Service impact : Sharepoint was unreachable on Hosted4 infra / https://***.sp4.ovh.net
Root cause : A malfunction was observed on the update of sharepoint
Current status : Resolved
Mar 20, 10:59 UTC

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

[GRA3][Webhosting] - Cluster027 - filerz1940

Resolved - Start time : 17/03/2023 22:36 UTC
End Time : 17/03/2023 22:57 UTC
Service impact : Service was temporarily unreachable
Root cause : Hardware issue
Current status : Resolved
Mar 17, 23:03 UTC

Mar 16, 2023

[GRA1][WebHosting] - Data Migration - filerz927

Completed - Start time : 16/03/2023 21:00 UTC
End time : 16/03/2023 23:00 UTC
Service impact : Unavailability of the filerz for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz169 to keep our infrastructure up-to-date.
Mar 16, 22:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 UTC

Scheduled - Start time : 16/03/2023 21:00 UTC
End time : 16/03/2023 23:00 UTC
Service impact : Unavailability of the filerz for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz169 to keep our infrastructure up-to-date.
Mar 11, 09:57 UTC

Mar 15, 2023

[GRA1][WebHosting] - Data Migration - filerz701

Completed - Start time : 15/03/2023 21:00 UTC
End time : 15/03/2023 21:50 UTC
Service impact : Unavailability of the filerz for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz701 to keep our infrastructure up-to-date.
Mar 15, 21:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 UTC

Scheduled - Start time : 15/03/2023 21:00 UTC
End time : 15/03/2023 23:00 UTC
Service impact : Unavailability of the filerz for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz701 to keep our infrastructure up-to-date.
Mar 9, 20:04 UTC

[GRA7][WebPaaS] - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Mar 15, 21:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:01 UTC

Scheduled - Start time : 15/03/2023 20:00 UTC
End time : 15/03/2023 21:00 UTC
Service impact : At one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing a infrastructure maintenance on OVHCLOUD-FR-1 region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade except at one point.
Mar 13, 08:11 UTC

[Gra][Storage] - Filerz631/cluster28

Completed - The scheduled maintenance has been completed.
Mar 15, 09:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:00 UTC

Scheduled - Start time : 15/03/2023 09:00 UTC
End time : 15/03/2023 10:00 UTC
Service impact : Service disconnected during the intervention . You will not have access to the service during the intervention.
Service improvement :We will work on the servers ( filerz631/cluster 28) that are part of the WebHosting scope.
Mar 10, 10:09 UTC

[GRA/RBX/SBG][Collaborative solutions] - Exchange update

Completed - The scheduled maintenance has been completed.
Mar 15, 09:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 05:13 UTC

Scheduled - Start time : 14/03/2023 19:00 UTC
End time : 15/03/2023 10:00 UTC
Service impact : Exchange service may be unreachable or latency may be observed
Service improvement : The objective of this maintenance is to update the Exchange server;
Mar 15, 05:12 UTC

[GRA][Webhosting] - Cluster024

Resolved - Start time : 14/03/2023 19:10 UTC
End time : 15/03/2023 01:01 UTC
Service status : The situation is back to normal, the service is running nominally.
Mar 15, 01:08 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 14, 23:33 UTC

Investigating - Start time : 14/03/2023 19:10 UTC
Service impact : Access to websites on cloud web offers may be slow or disrupted.
Ongoing actions : Our technical teams are working on resolving the issue.
Update will be post as significant progress is made.
Mar 14, 21:02 UTC

Mar 14, 2023

[GRA1][WebHosting] - Data Migration - filerz169

Completed - The scheduled maintenance has been completed.
Mar 14, 22:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 UTC

Scheduled - Start time : 14/03/2023 21:00 UTC
End time : 14/03/2023 23:00 UTC
Service impact : Unavailability of the filerz for around 30 minutes during the migration.
Service improvement : Following our continuous improvement policy, we are going to migrate the filerz169 to keep our infrastructure up-to-date.
Mar 9, 20:05 UTC

[ALL][Conference] - Incoming calls

Resolved - Start time : 14/03/2023 20:30 UTC
Start time : 14/03/2023 21:05 UTC
Service status :The situation is back to normal, the service is running nominally.
Ongoing actions : It was due to a malfunction on the private nework.
Mar 14, 21:22 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 14, 21:17 UTC

Investigating - Start time : 14/03/2023 20:30 UTC
Service impact : Disruption is observed with incoming conference calls
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 14, 21:17 UTC

Mar 13, 2023

[GRA1][Webhosting] - Cluster023 - Filerz112

Resolved - Start Time : 08/03/2023 10:42 UTC
End Time : 09/03/2023 08:50 UTC
Service impact : Services are working as they should be on the filerz 707
Root cause :A storage equipment needed to be rebooted for the filerz 707
Current status : Resolved
Mar 13, 16:38 UTC

Update - Service status: Services have been working as they should be for the filerz 707 since 09/03/2023 08:50UTC
Mar 9, 09:37 UTC

Update - Ongoing actions : 09/03/2023 08:43 UTC, a storage equipment needed to be rebooted for the filerz 707
Mar 9, 09:00 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 9, 08:58 UTC

Update - Service impact : Slowness on some hosted websites has been observed on filerz 707 since 09/03/2023 08:43 UTC
Mar 9, 08:54 UTC

Investigating - Start time : 08/03/2023 10:42 UTC
Service impact : Slowness on some hosted websites on filerz112
Ongoing actions : Investigating
Our technical teams are working on resolving the issue.
Update will be post as significant progress is made.
Mar 8, 10:44 UTC

[GRA3][Web Hosting] - Cluster030

Resolved - Start Time : 13/03/2023 10:21 UTC
End Time : 13/03/2023 10:40 UTC
Service impact : Slowness on some hosted websites was being observed
Current status : Resolved
Mar 13, 12:32 UTC

Investigating - Start time : 13/03/2023 10:21 UTC
Service impact : Slowness on some hosted websites is being observed
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 13, 10:28 UTC

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

[GRA1][Webhosting] - Cluster020 - Filerz12

Resolved - Start time : 10/03/2023 13:46 UTC
End Time : 10/03/2023 15:18 UTC
Root cause : Storage equipment malfunction
Current status : Resolved
Mar 10, 15:20 UTC

Identified - Our technical teams have identified the issue and are working on a resolution.
Mar 10, 14:47 UTC

Investigating - Start time : 10/03/2023 13:46 UTC
Service impact : slowness on some hosted websites on filerz12
Ongoing actions : Investigating
Our technical teams are working on resolving the issue.
Update will be post as significant progress is made.
Mar 10, 13:48 UTC

[GRA][Webhosting] - Data Migration - filerz265

Completed - The scheduled maintenance has been completed.
Mar 10, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 UTC

Scheduled - Start time : 09/03/2023 22:00 UTC
End time : 10/03/2023 00:00 UTC
Service impact : Unavailability for around 30 minutes during the migration
Service improvement : We are going to migrate the filerz265 (webhosting server) to keep our infrastructure up-to-date
Mar 1, 23:49 UTC

Mar 9, 2023

[RBX/GRA/SBG][Hosted Exchange] - Mailbox Access-Webmail

Resolved - Start time : 09/03/2023 08:00UTC
End time : 09/03/2023 09:42UTC
Service status: The situation is back to normal, the service is running nominally.
Root cause : We needed to clean log files in order to free up space on the data bases
Mar 9, 09:49 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 9, 09:27 UTC

Investigating - Start time : 09/03/2023 08:00UTC
Service impact : Some mailboxes are unreachable on ex2.mail.ovh.net / hosted2
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made
Mar 9, 09:26 UTC

Mar 8, 2023

[GRA][Webhosting] - Data Migration - filerz256

Completed - The scheduled maintenance has been completed.
Mar 8, 23:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 22:00 UTC

Scheduled - Start time : 08/03/2023 22:00 UTC
End time : 09/03/2023 00:00 UTC
Service impact : Unavailability for around 30 minutes during the migration
Service improvement : We are going to migrate the filerz256 (webhosting server) to keep our infrastructure up-to-date
Mar 1, 23:49 UTC

[GRA1][Webhosting] - Cluster023 - Filerz707

Resolved - Start Time : 08/03/2023 14:03 UTC
End Time : 08/03/2023 14:10 UTC
Root cause : Reboot required on storage equipment
Current status : Resolved
Mar 8, 14:36 UTC

Investigating - Start time : 08/03/2023 14:03 UTC
Service impact : slowness on some hosted website on filerz707
Ongoing actions : Investigating
Our technical teams are working on resolving the issue.
Update will be post as significant progress is made.
Mar 8, 14:06 UTC

[Global][VoIP] - SMS

Resolved - Start time : 03/03/2023 09:00 UTC
End Time : 03/03/2023 14:34 UTC
Current status : Resolved
Mar 8, 09:47 UTC

Investigating - Start time : 03/03/2023 09:00 UTC
Service impact : Some customers might receive the same SMS multiple times which was sent once.
The SMS that is sent once will be charged once.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 3, 11:15 UTC