In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 2026 - 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer for Telephony Softcall infrastructure in GRA and SBG.
Start time : 17/02/2026 22:00 UTC End time : 26/02/2026 23:00 UTC Service impact : Customers will face latency for a few seconds on Softcall in GRA and SBG. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Softcall infrastructure.
Thank you for your understanding.
Feb 17, 202622:00 - Feb 26, 202623:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.
Start time : 09/12/2025 18:00 UTC End time : 31/05/2026 09:44 UTC Service impact : Service interruption is expected for a few minutes to a few hours Affected customers will receive several emails notifying them of the maintenance day. During this period, emails received will be delivered after the short interruption.
As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.
Start time : 24/02/2026 21:00 UTC End time : 24/02/2026 22:00 UTC Service impact : Conferences will be temporarily unavailable during the maintenance. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Conferences service.
Thank you for your understanding. Posted on
Feb 10, 2026 - 20:58 UTC
Resolved -
We are pleased to inform you that the incident affecting our Domains has been resolved.
Start time : 09/02/2026 09:40 UTC End time : 17/02/2026 10:20 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 10:49 UTC
Identified -
We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.
Here is detail for this incident : Start time : 09/02/2026 09:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .IM domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .IM domain name after the expiration date is already passed will have their websites unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Feb 9, 09:49 UTC
Completed -
The scheduled maintenance has been completed.
Feb 11, 22:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer on Filerz2178 of Cluster100.
Start time : 11/02/2026 21:00 UTC End time : 11/02/2026 22:00 UTC Service impact : Filerz2178 will be unreachable for 15 minutes during the maintenance. Service improvement : As part of our continuous improvement policy, we will perform a software maintenance on Filerz2178.
Thank you for your understanding.
Feb 10, 15:52 UTC
Completed -
The scheduled maintenance has been completed.
Feb 9, 22:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 21:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.
Start time : 09/02/2026 21:00 UTC End time : 11/02/2026 21:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our VoIP infrastructure.
Thank you for your understanding.
Feb 9, 13:36 UTC
Resolved -
We had an incident on VoIP offer which has now been resolved.
Here are some supplementary details :
Start time : 09/02/2026 17:24 UTC End time : 09/02/2026 17:32 UTC Impacted Service(s) : Sending SMS was temporarily unavailable. Customers Impact : Customers were temporarily unable to send SMS. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Feb 9, 17:41 UTC
Resolved -
We had an incident on our Collaborative solutions offer which has now been resolved.
Here are some supplementary details :
Start time : 06/02/2026 08:09 UTC End time : 06/02/2026 08:49 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on Filez1817. Customers Impact : Customers using MX Plan were unable to log in to email (webmail or client) and could not send or receive messages. Root Cause : This incident was caused by an electrical equipment issue. Messages received during the window were queued for delivery after resolution.
We thank you for your understanding and patience throughout this incident.
Feb 6, 09:09 UTC
Completed -
The scheduled maintenance has been completed. All the services are now operational.
Feb 5, 21:48 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 20:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Collaborative solutions offer specified to our MX PLAN offer.
This may temporarily affect availability.
Start time : 05/02/2026 20:00 UTC End time : 05/02/2026 22:00 UTC Service impact : During the operation, MX Plan mailboxes will be temporarily unavailable for 10 minutes. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple MX Plan servers.
Thank you for your understanding.
Feb 5, 13:39 UTC