OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Update - We have new information regarding the incident that affected your services.

Please find below an update on the situation:
Update : New actions have been taken to restore the service, and we will provide a further update on the resolution progress by mid-week.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 14, 2025 - 16:07 UTC
Update - Our teams are still working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 05, 2025 - 14:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Start time : 28/01/2025 11:00 UTC
Service impact : Customer with a .so domains name are unable to perform some tasks.

Jan 28, 2025 - 11:52 UTC
Update - An incident is in progress on our Domain Names offer, customers in the impacted zone may face some difficulties.
Please find the details:

Start time : 28/01/2025 11:00 UTC
Service impact : Customer with a .so domains name are unable to perform some tasks.
Ongoing actions : Our teams are working to resolve the issue.

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Jan 28, 2025 - 11:38 UTC
Investigating - We have detected an issue on our services. We will update informations when we will have more details.
Jan 28, 2025 - 11:28 UTC
Update - 26.6% of all clusters are now upgraded.
Our technical team will continue the upgrade on 2025-02-17.

Feb 13, 2025 - 09:54 UTC
Update - 11.5% of all clusters are now upgraded.
Our technical team will continue the upgrade on 2025-02-10..

Feb 06, 2025 - 09:31 UTC
Update - Update : 2.3% of all clusters are now upgraded.
Our technical team will continue the upgrade on 2025-02-03.

Jan 30, 2025 - 09:37 UTC
Update - Update : 100 more containers have been upgraded.
We will begin to increase the number of containers being upgraded on a daily basis.
Please note that upgrades will continue to be conducted from Monday to Thursday.

Jan 28, 2025 - 10:38 UTC
Update - Update : The first 100 containers have been upgraded.
Jan 27, 2025 - 10:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 2025 - 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Database offer.

Start time : 27/01/2025 08:00 UTC
End time : 27/02/2025 21:00 UTC
Service impact : 1 minute downtime per customer.
Service improvement : Following our continuous improvement policy, we are doing an upgrade on MySQL 8.0

Thank you for your understanding.

Jan 27, 2025 08:00 - Feb 27, 2025 21:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Partial Outage
Registration Partial Outage
Renew Partial Outage
Transfer Partial Outage
Restore Partial Outage
Delete Partial Outage
Databases || CloudDB GRA Under Maintenance
eu007 Under Maintenance
eu008 Operational
eu009 Under Maintenance
eu010 Under Maintenance
eu011 Under Maintenance
eu013 Under Maintenance
Databases || CloudDB BHS Under Maintenance
ca001 Under Maintenance
Identity, Security & Operations || Key Management Service Operational
RBX Operational
SBG Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu013 Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster022 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Cluster090 Operational
Cluster100 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 17/02/2025 22:00 UTC
End time : 18/02/2025 05:00 UTC
Service impact : Filerz following will be unavailable one by one during 20 minutes. Cluster031 - Filerz1632 - Filerz1628 - Filerz1577 Cluster030 - Filerz1571 Cluster029 - Filerz1570 - Filerz1656
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.

Posted on Feb 14, 2025 - 16:49 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 18/02/2025 21:00 UTC
End time : 19/02/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on metrics for clusters 027, 030, and 031: Metrics access may be delayed or slow during the maintenance period.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/38hwyf9nbnyb

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 04, 2025 - 21:17 UTC
[GRA2][Web Hosting] - Maintenance on all clusters Feb 19, 2025 21:00 - Feb 20, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 19/02/2025 21:00 UTC
End time : 20/02/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
• Possible slowness on metrics or logs : Metrics and logs access may be delayed or slow during the maintenance period.
In addition :
• Difficulty accessing FTP/SSH on clusters 002, 011, 015, 028, 029 : You may encounter errors or difficulties when trying to access your FTP/SSH accounts on these clusters.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/n7s8mjfbtjcx

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 04, 2025 - 21:25 UTC
[GRA2][Web Hosting] - Maintenance on all clusters Feb 20, 2025 21:00 - Feb 21, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 20/02/2025 21:00 UTC
End time : 21/02/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on metrics or logs on clusters 003, 006, 010 : Metrics and logs access may be delayed or slow during the maintenance period.
• Possible slowness on mails on clusters 003, 006, 010, 011, 014 : Metrics and logs access may be delayed or slow during the maintenance period.
• Difficulty accessing FTP/SSH on clusters 002 → 017 : You may encounter errors or difficulties when trying to access your FTP/SSH accounts on these clusters.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/wh4jb8r0fn06

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 04, 2025 - 21:38 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 26/02/2025 21:00 UTC
End time : 27/02/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/9d1kq6zd6n2r

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 04, 2025 - 21:36 UTC
[GRA2][Web Hosting] - Maintenance on all clusters Feb 27, 2025 21:00 - Feb 28, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 27/02/2025 21:00 UTC
End time : 28/02/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/11zk6gmmdyh5

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 04, 2025 - 21:29 UTC
[GRA2][Web Hosting] - Maintenance on all clusters Mar 4, 2025 21:00 - Mar 5, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 04/03/2025 21:00 UTC
End time : 05/03/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.

In addition :

• Possible slowness on metrics or logs on clusters 028, 029, 030 : Metrics and logs access may be delayed or slow during the maintenance period.
• Possible slowness on mails on clusters 003, 006, 010, 011, 014 : Metrics and logs access may be delayed or slow during the maintenance period.
• Slowness on operations on clusters 002 & 020 → 026

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/4mdv5631yzt9

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 04, 2025 - 21:17 UTC
[GRA2][Web Hosting] - Maintenance on all clusters Mar 13, 2025 21:00 - Mar 14, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 13/03/2025 21:00 UTC
End time : 14/03/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.

In addition :

• Possible slowness on metrics or logs on clusters 003->017 : Metrics and logs access may be delayed or slow during the maintenance period.
• Possible slowness on mails on clusters 005 : Sending mail from websites may be delayed or slow during the maintenance period.
• Slowness on operations on clusters 004, 006, 012

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/sdll5vsc7x1v

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 14, 2025 - 22:38 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 17/03/2025 21:00 UTC
End time : 18/03/2025 00:00 UTC

Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/5pxdbmsfb5vb

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 14, 2025 - 22:43 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 18/03/2025 21:00 UTC
End time : 19/03/2025 00:00 UTC

Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/v177q80kj1yw

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 14, 2025 - 22:50 UTC
[GRA2][Web Hosting] - Maintenance on all cluster Mar 21, 2025 21:00 - Mar 22, 2025 00:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 20/03/2025 21:00 UTC
End time : 21/03/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on metrics or logs on clusters 002 / 005 / 007 / 010 / 012 / 013 / 014 / 017 : Metrics and logs access may be delayed or slow during the maintenance period.
• Possible slowness on mails on clusters 005 / 017 : Sending mail from websites may be delayed or slow during the maintenance period.
• Slowness on operations on clusters 011 / 014 / 017
Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/ndkfnxy1ylv4

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Posted on Feb 14, 2025 - 22:54 UTC
Past Incidents
Feb 17, 2025

No incidents reported today.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Resolved - An incident has occurred on our WebCloud in GRA, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 14/02/2025 07:10 UTC
Start time : 14/02/2025 08:30 UTC
Service impact : Some mailbox was unreachable.
Root cause: Hardware malfunction.

We apologize for the inconvenience and thank you for your understanding.

Feb 14, 08:49 UTC
Feb 13, 2025
Completed - The scheduled maintenance has been completed.
All services are operational.

Feb 13, 23:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 13/02/2025 21:00 UTC
End time : 14/02/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on logs for clusters 017, 028, and 029: Log access may be delayed or slow during the maintenance period.
• Difficulty accessing FTP/SSH on clusters 002, 011, 015, 028, 029, and 030: You may encounter errors or difficulties when trying to access your FTP/SSH accounts on these clusters.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/y03zlt8r38lv

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.

Jan 27, 14:30 UTC
Completed - The scheduled maintenance has been completed.
All services are operational.

Feb 13, 13:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 13/02/2025 08:30 UTC
End time : 13/02/2025 11:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, our technical teams will deploy a new configuration on all filerz of all clusters to improve the performance and stability of the service.

Thank you for your understanding.

Feb 8, 01:04 UTC
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 13/02/2025 00:25 UTC

Feb 13, 05:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 12/02/2025 22:00 UTC
End time : 13/02/2025 05:00 UTC
Service impact : Filerz following will be unavailable one by one during 20 minutes on Cluster031 - Filerz1810 - Filerz1598 - Filerz1617 - Filerz1591 - Filerz1637 - Filerz1638
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.

Feb 7, 03:07 UTC
Feb 12, 2025
Completed - The current maintenance has been postponed and will be re-scheduled.
Feb 12, 19:40 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Exchange offer.

Start time : 12/02/2025 20:00 UTC
End time : 12/02/2025 22:00 UTC
Service impact : Customers will be unable to access their mails for a maximum duration of 10 minutes during the operation.
Service improvement : As part of our continuous improvement policy of our Hosted Exchange offer, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Feb 11, 21:36 UTC
Resolved - We would like to inform you that the incident on the Cluster020/filerz004 has now been resolved.

Here is detail for this incident :
Start time : 12/02/2025 08:35 UTC
End time : 12/02/2025 16:25 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Feb 12, 16:42 UTC
Identified - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on cluster020 filerz004 in the GRA region.

Here is detail for this incident :
Start time : 12/02/2025 08:35 UTC
Impacted Service : filerz004 unreachable on Web Hosting cluster020.
Customers Impact : Customers will experience problems accessing their websites hosted on the affected filerz.
Root Cause : This incident is caused by a hardware equipment issue.
Ongoing Actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Feb 12, 09:56 UTC
Investigating - We are currently experiencing an event affecting our web Cloud offer on Cluster020/filerz004 in GRA.

Start time : 12/02/2025 08:35 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 12, 09:27 UTC
Resolved - We would like to inform you that the incident on the Cluster005 filerz323 has now been resolved.

Here is detail for this incident :
Start time : 04/02/2025 05:45 UTC
End time : 12/02/2025 14:35 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Feb 12, 14:54 UTC
Update - We have new information regarding the incident.

Please find below an update on the situation:
Update : Cluster027 filerz368 and Cluster028 filerz962 are now operational but slowness is still being observed on Cluster005 filerz323.

Our teams are still working to resolve the incident and restore services as quickly as possible.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 10, 08:46 UTC
Update - Our teams are still working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 4, 16:35 UTC
Identified - An incident is in progress on our Web Hosting in GRA, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 04/02/2025 05:45 UTC
Service impact : Slowness is being observed for some websites hosted on Cluster027 filerz368 - Cluster028 filerz962 - Cluster005 filerz323
Root cause : Software malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 4, 11:12 UTC
Resolved - We would like to inform you that the incident on Cluster023 filerz112 in GRA has now been resolved.

Here is detail for this incident :
Start time : 12/02/2025 11:55 UTC
End time : 12/02/2025 12:20 UTC
Root Cause : This incident was caused by a hardware equipment issue.

We thank you for your understanding and patience throughout this incident.

Feb 12, 13:26 UTC
Identified - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on cluster023 filerz112 in the GRA region.

Here is detail for this incident :
Start time : 12/02/2025 11:55 UTC
Impacted Service : filerz112 unreachable on Web Hosting cluster023.
Customers Impact : Customers may experience some slowness while accessing their websites hosted on the affected filerz.
Root Cause : This incident is caused by hardware equipment issue.
Ongoing Actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Feb 12, 12:57 UTC
Investigating - We are currently experiencing an event affecting our web Cloud offer on Cluster023 filerz112 in GRA.

Start time : 12/02/2025 11:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 12, 12:50 UTC
Resolved - We would like to inform you that the incident on our MX Plan offer has now been resolved.

Here is detail for this incident :
Start time : 10/02/2025 12:00 UTC
End time : 11/02/2025 17:00 UTC
Root Cause : This incident was caused by the following incident: https://web-cloud.status-ovhcloud.com/incidents/bgszwx8gs1p7

We thank you for your understanding and patience throughout this incident.

Feb 12, 11:13 UTC
Identified - We have determined the origin of the incident affecting our MX Plan offer which is causing temporary slowness issues for delivering mails.

Here is detail for this incident :
Start time : 10/02/2025 12:00 UTC
Impacted Service(s) : MX Plan mail delivery
Customers Impact : Slowness is being observed for mail delivery.
Root Cause : This incident is caused by another incident: https://web-cloud.status-ovhcloud.com/incidents/bgszwx8gs1p7
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Feb 11, 11:33 UTC
Investigating - We are currently experiencing an event affecting our MX Plan offer.
Start time : 10/02/2025 12:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 11, 11:07 UTC
Resolved - We would like to inform you that the incident on our Domain IN tld offer has now been resolved.

Here is detail for this incident :
Start time : 30/01/2025 15:00 UTC
End time : 12/02/2025 07:50 UTC
Root Cause : Software issue.

We thank you for your understanding and patience throughout this incident.

Feb 12, 08:25 UTC
Update - Our teams are still working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 5, 14:29 UTC
Identified - An incident is in progress on our Domain Names offer, customers in the impacted zone may face some difficulties.
Please find the details:

Start time : 30/01/2025 15:00 UTC
Service impact : Customer with a .in domains name are unable to perform some tasks.
Ongoing actions : Our teams are working to resolve the issue.

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Jan 30, 15:19 UTC
Completed - The scheduled maintenance has been completed.
All the services have been operational since 00:43 UTC.

Feb 12, 03:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 11/02/2025 22:00 UTC
End time : 12/02/2025 05:00 UTC
Service impact : Filerz following will be unavailable one by one during 20 minutes. Cluster022 - Filerz1507 Cluster031 - Filerz1811 - Filerz1623 - Filerz1603 - Filerz1812 - Filerz1605
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.

Feb 7, 02:46 UTC
Resolved - We would like to inform you that the incident on Cluster026 - filerz201 has now been resolved.
All the services are now operational.

Here is detail for this incident :
Start time : 12/02/2025 01:11 UTC
End time : 12/02/2025 03:36 UTC
Root Cause : This incident was caused by a malfunction on a hardware.

We thank you for your understanding and patience throughout this incident.

Feb 12, 03:50 UTC
Identified - The issue has been identified and a fix is being implemented.

Start time : 12/02/2025 01:11 UTC
Service impact : Some websites hosted on Cluster026 - filerz201 are unreachable
Related incident : https://bare-metal-servers.status-ovhcloud.com/incidents/c96t2fs362b0

Feb 12, 03:39 UTC
Update - An incident is in progress on our Web Hosting in GRA, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 12/02/2025 01:11 UTC
Service impact : Some websites hosted on Cluster026 - filerz201 are unreachable
Related incident : https://bare-metal-servers.status-ovhcloud.com/incidents/c96t2fs362b0
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 12, 01:58 UTC
Investigating - We have detected an issue on our services. We will update informations when we will have more details.
Feb 12, 01:51 UTC
Feb 11, 2025
Resolved - We would like to inform you that the incident on Cluster006/Cluster007 has now been resolved.

Here is detail for this incident :
Start time : 09/02/2025 22:30 UTC
End time : 11/02/2025 16:00 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Feb 11, 16:21 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : No more slowness observed for mail delivery for Cluster007.
Ongoing Actions : Our teams are currently working on restoring the situation to normal state for Cluster006.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Feb 11, 12:37 UTC
Update - We are currently experiencing an incident affecting our Web Hosting offer for the specified clusters, which is causing temporary slowness issues for delivering mails.

Here is detail for this incident :
Start time : 09/02/2025 22:30 UTC
Impacted Service(s) : Cluster006 and Cluster007 mail delivery.
Customers Impact : Mail delivery is temporarily facing slowness for websites hosted on Cluster006 and Cluster007.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Feb 11, 10:59 UTC
Investigating - We are currently experiencing an event affecting our Web Hosting offer.
Start time : 09/02/2025 22:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 11, 10:54 UTC
Resolved - We would like to inform you that the incident on Cluster051 has now been resolved.

Here is detail for this incident :
Start time : 09/02/2025 18:00 UTC
End time : 11/02/2025 06:00 UTC
Root Cause : This incident was caused by a network issue.

We thank you for your understanding and patience throughout this incident.

Feb 11, 13:28 UTC
Monitoring - We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Update : No slowness observed for websites hosted on Cluster051 since 11/02/2025 06:00 UTC.
Ongoing Actions : Our teams are currently monitoring the situation.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 11, 10:31 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Here is detail for this incident :

Start time : 09/02/2025 18:00 UTC
Customers Impact : Slowness is being observed for some websites hosted on Cluster051.
Root Cause : This incident is caused by a network issue.

Feb 10, 23:20 UTC
Identified - We have determined the origin of the incident affecting our Web Hosting offer on the specified cluster.

Here is detail for this incident :
Start time : 09/02/2025 18:00 UTC
Customers Impact : Slowness is being observed for some websites hosted on Cluster051.
Root Cause : This incident is caused by a network issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Feb 10, 12:38 UTC
Completed - The scheduled maintenance has been completed.
All the services have been operational since 23:56 UTC

Feb 11, 00:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 10/02/2025 22:00 UTC
End time : 11/02/2025 05:00 UTC
Service impact : Filerz following will be unavailable one by one during 20 minutes. Cluster023 - Filerz56 Cluster026 - Filerz196 - Filerz125 - Filerz178 Cluster014 - Filerz570 Cluster031 - Filerz1813
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.

Feb 7, 02:03 UTC
Feb 10, 2025
Resolved - We would like to inform you that the incident on Cluster006 has now been resolved.

Here is detail for this incident :
Start time : 10/02/2025 02:30 UTC
End time : 10/02/2025 10:30 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Feb 10, 10:57 UTC
Investigating - We are currently experiencing an incident affecting our Web Hosting offer on the specified cluster, which is causing temporary slowness issues for delivering mails.

Here is detail for this incident :
Start time : 10/02/2025 02:30 UTC
Customers Impact : Mail delivery is temporarily facing slowness for websites hosted on Cluster006.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Feb 10, 09:42 UTC
Feb 9, 2025

No incidents reported.

Feb 8, 2025
Resolved - We would like to inform you that the incident on our Web Hosting in GRA has now been resolved.

Here is detail for this incident :
Start time : 04/02/2025 05:15 UTC
End time : 07/02/2025 22:28 UTC
Root Cause : Hardware equipment malfunction

We thank you for your understanding and patience throughout this incident.

Feb 8, 03:46 UTC
Update - Investigations are still ongoing with our teams, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 4, 16:36 UTC
Investigating - An incident is in progress on our Web Hosting in GRA, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 04/02/2025 05:15 UTC
Service impact : Slowness is being observed for some websites hosted on Cluster020/filerz030
Root cause : Software malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 4, 09:08 UTC
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 08/02/2025 03:09 UTC.

Feb 8, 03:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 23:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.
This may temporarily affect availability

Start time : 07/02/2025 23:00 UTC
End time : 08/02/2025 04:00 UTC
Service impact : Customers will not have access to the service during the intervention.
Service improvement : We will work on the servers ( Filerz368 / Logs Cluster 027) that are part of the WebHosting scope.

Thank you for your understanding.

Feb 7, 13:58 UTC
Feb 7, 2025
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 07/02/2025 22:28 UTC.

Feb 7, 22:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.
This may temporarily affect availability

Start time : 07/02/2025 22:00 UTC
End time : 08/02/2025 03:00 UTC
Service impact : Customers will not have access to the service during the intervention.
Service improvement : We will work on the servers ( Filerz030 / Logs Cluster 020) that are part of the WebHosting scope.

Thank you for your understanding.

Feb 7, 13:51 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Feb 7, 12:48 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 13/02/2025 22:00 UTC
End time : 14/02/2025 05:00 UTC
Service impact : Filerz following will be unavailable one by one during 20 minutes. Cluster031 - Filerz1632 - Filerz1628 - Filerz1577 Cluster030 - Filerz1571 Cluster029 - Filerz1570 - Filerz1656
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.

Feb 7, 03:35 UTC
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 07/02/2025 03:20 UTC.

Feb 7, 03:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 06/02/2025 22:00 UTC
End time : 07/02/2025 05:00 UTC
Service impact : Filerz following will be unavailable one by one during 20 minutes.
Cluster098- Filerz98
Cluster020 - Filerz49
Cluster030 - Filerz1048
Cluster026 - Filerz212
Cluster020 - Filerz51
Cluster026 - Filerz169
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.

Jan 30, 23:43 UTC
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 06/02/2025 23:21 UTC .

Feb 7, 02:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 14:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.
This may temporarily affect availability

Start time : 06/02/2025 14:00 UTC
End time : 07/02/2025 03:00 UTC
Service impact : Customers will not have access to the service during the intervention.
Service improvement : We will work on the servers ( Filerz962 / Logs Cluster 028) that are part of the WebHosting scope.

Thank you for your understanding.

Feb 6, 13:57 UTC
Feb 6, 2025
Resolved - We would like to inform you that the incident on our Web Hosting in GRA has now been resolved.

Here is detail for this incident :
Start time : 06/02/2024 10:30 UTC
End time : 06/2/2025 15:30 UTC
Root Cause : Hardware equipment malfunction

We thank you for your understanding and patience throughout this incident.

Feb 6, 16:03 UTC
Identified - An incident is in progress on our Web Hosting in GRA, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 06/02/2024 10:30 UTC
Service impact : Slowness is being observed for some websites hosted on Cluster023 filerz144.
Root cause : Hardware equipment malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 6, 14:17 UTC
Resolved - We would like to inform you that the incident on our Web Hosting in GRA, have been resolved

Start time : 06/02/2025 09:55 UTC
End Time : 06/02/2025 10:50 UTC
Service status : All the services are now operational

We thank you for your understanding and patience throughout this incident

Feb 6, 11:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Start time : 06/02/2025 09:55 UTC
Service impact : Some websites are temporarily unreachable on Cluster027/filerz508

Feb 6, 10:09 UTC
Update - An incident is in progress on our Web Hosting in GRA1, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 06/02/2025 09:55 UTC
Service impact : Some websites are temporarily unreachable on Cluster027/filerz508
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 6, 10:05 UTC
Investigating - We have detected an issue on our services. We will update informations when we will have more details.
Feb 6, 09:59 UTC
Completed - The scheduled maintenance has been completed.
Feb 6, 01:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 05/02/2025 22:00 UTC
End time : 06/02/2025 05:00 UTC
Service impact : Filerz following will be unavailable one by one during 20 minutes.
Cluster003- Filerz862
Cluster023 - Filerz144
Cluster021 - Filerz44
Cluster026 - Filerz201
Cluster011 - Filerz522
Cluster027 - Filerz287
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.

Jan 30, 23:35 UTC
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
All services are operational since 05/02/2025 20:39 UTC.

Feb 5, 20:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our MX Plan offer.

Start time : 05/02/2025 2000 UTC
End time : 05/02/2025 21:00 UTC
Service impact : None .
Service improvement : As part of our continuous improvement policy of our MX Plan product, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Feb 5, 16:03 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 00:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 04/02/2025 22:00 UTC
End time : 05/02/2025 05:00 UTC
Service impact : Filerz following will be unavailable one by one during 20 minutes.
Cluster030- Filerz1559
Cluster031 - Filerz1661
Cluster031 - Filerz1615
Cluster031 - Filerz1608
Cluster029 - Filerz1657
Cluster020 - Filerz48
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.

Jan 30, 20:10 UTC
Feb 4, 2025
Resolved - We would like to inform you that the incident on our Web Hosting in GRA, have been resolved
Start Time : 04/02/2025 05:45 UTC
End Time : 04/02/2025 10:00 UTC
Root cause : Software malfunction

We thank you for your understanding and patience throughout this incident

Feb 4, 13:23 UTC
Investigating - An incident is in progress on our Web Hosting in GRA, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 04/02/2025 05:45 UTC
Service impact : Slowness is being observed for some websites hosted on Cluster030/filerz1026
Root cause : Software malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 4, 09:09 UTC
Resolved - We would like to inform you that the incident on our Web Hosting in BHS, have been resolved
Start Time : 04/02/2025 09:10 UTC
End Time : 04/02/2025 09:45UTC
Root cause : Hardware malfunction

We thank you for your understanding and patience throughout this incident

Feb 4, 09:56 UTC
Identified - An incident is in progress on our Web Hosting in BHS, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 04/02/2025 09:10 UTC
Service impact : Some websites are temporarily unreachable on Cluster051/filerz666
Root cause : Hardware malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Feb 4, 09:21 UTC
Completed - The scheduled maintenance has been completed.
All services are operational since 04/02/2025 01:30 UTC

Feb 4, 00:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting Offer.

Start time : 03/02/2025 22:00 UTC
End time : 04/02/2025 05:00 UTC
Service impact : Filerz following will be unavailable one by one during 20 minutes.
Cluster028- Filerz1582
Cluster030 - Filerz1509
Cluster031 - Filerz1671
Cluster030 - Filerz1565
Cluster029 - Filerz1550
Cluster029 - Filerz1515
Service improvement : We are going to reboot the Filerz one by one (Web Hosting server) to improve the performance and stability of the service.

Thank you for your understanding.

Jan 30, 19:27 UTC
Feb 3, 2025
Completed - The scheduled maintenance has been completed.
All services are operational.

Thank you for your understanding.

Feb 3, 23:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start Time : 03/02/2025 21:00 UTC
End Time : 04/02/2025 00:00 UTC
Service impact : Websites hosted on Filerz699 will be temporarily unavailable for 30 minutes during the operation.
Service improvement : As part of our continuous improvement policy of our infrastructure, we need to replace hardware components on the Filerz699.

Thank you for your understanding.

Feb 3, 17:15 UTC
Resolved - We would like to inform you that the incident on our Web Hosting offer has now been resolved.

Here is detail for this incident :
Start time : 03/02/2025 12:30 UTC
End time : 03/02/2025 16:00 UTC
Root Cause : This incident was caused by a network issue.

We thank you for your understanding and patience throughout this incident.

Feb 3, 17:00 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : No more impact observed. All Filerz are back to operational state.
Ongoing Actions : Our teams are currently monitoring the situation.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 3, 16:26 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Filerz244 and Filerz363 are no longer impacted.
Ongoing Actions : Our teams are still working on the impacted filerz which is Filerz368.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Feb 3, 15:42 UTC
Identified - We have determined the origin of the incident affecting our Web Hosting offer on Filerz244, Filerz363 and Filerz368.

Here is detail for this incident :
Start time : 03/02/2025 12:30 UTC
Customers Impact : Latency is being observed for websites hosted on Filerz244, Filerz363 and Filerz368.
Root Cause : This incident is caused by a network issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Feb 3, 14:39 UTC
Investigating - We are currently experiencing an event affecting our Web Hosting offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 3, 14:31 UTC
Resolved - We would like to inform you that the incident our Web Hosting offer on filerz699 cluster020 has now been resolved.

Here is detail for this incident :
Start time : 03/02/2025 09:10 UTC
End time : 03/02/2025 09:40 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Feb 3, 10:37 UTC
Identified - We have determined the origin of the incident affecting our Web Hosting offer on filerz699 cluster020.

Here are some supplementary details :
Start time : 03/02/2025 09:10 UTC
Impacted Service : Web Hosting
Customers Impact : Websites on this filerz699 are currently unavailable.
Root Cause : This incident is caused by an equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Feb 3, 09:47 UTC
Investigating - We are currently experiencing an event affecting our Web Cloud offer.
Start time : 03/02/2025 09:10 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Feb 3, 09:27 UTC