[GLOBAL][Databases] - CloudDB maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 2026 - 10:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Databases CloudDB.

The maintenance will update the Databases CloudDB your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 19/10/2026 10:30 UTC
End time : 17/11/2026 17:05 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Databases.

Thank you for your understanding.
Oct 19, 2026 10:30 - Nov 17, 2026 17:05 UTC
[Global][Collaborative Solutions] - MX Plan & Zimbra incident notification
Update - Please find an update of this incident below :

Update : Our investigations show that password change operations on MX Plan and Zimbra email accounts are also impacted by this incident.
Impacted Service(s) : Creation of new MX Plan and Zimbra email accounts and password change operations are temporarily delayed.
Customers Impact : Customers are temporarily unable to complete the creation of new MX Plan and Zimbra email accounts or the change of their email account passwords. These tasks may remain in progress.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 18, 2026 - 22:28 UTC
Investigating - We are currently experiencing an incident affecting our MX Plan and Zimbra offerings.

Please find the details of this incident below :

Impacted Service(s) : Creation of new MX Plan and Zimbra email accounts is temporarily delayed.
Customers Impact : Customers are temporarily unable to complete the creation of new MX Plan and Zimbra email accounts. Account creation tasks may remain in progress.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 18, 2026 - 20:31 UTC
[GLOBAL][Collaborative solutions] - Mail incident notification
Monitoring - We would like to inform you that a workaround has been implemented and our service has been fully restored as of 18/10/2026 13:30 UTC. Monitoring is still in place to ensure long-term stability.

Please find the details of this incident below :

Start time : 15/10/2026 08:30 UTC
Impacted Service(s) : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services were temporarily unavailable.
Customers Impact : Customers using EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada were temporarily unable to send and receive emails.
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 18, 2026 - 13:32 UTC
Update - Please find an update of this incident below :

Update : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services are still impacted by this incident. Following a faulty software update from our provider, an issue is affecting mail queues and some emails may not be sent or received.
Ongoing Actions : Our teams remain fully mobilised and are awaiting a fix from our provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 17, 2026 - 22:19 UTC
Update - Please find an update of this incident below :

Update : In coordination with our provider, our teams have identified a potential fix to restore mail flow.
A new configuration is currently being applied and the affected servers are being restarted.
Ongoing Actions : Our teams are mobilised to deploy this corrective action and are closely monitoring its effect on the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 16, 2026 - 13:44 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident originates from one of our providers.
Ongoing Actions : Our teams are working closely with the provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 16, 2026 - 09:37 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : From 15/10/2026 12:50 UTC till 16/10/2026 08:50 UTC, no impact was observed on the services.
Since 16/10/2026 08:50 UTC, customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are again temporarily unable to send and receive mails.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 16, 2026 - 08:13 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 15/10/2026 08:30 UTC
Impacted Service(s) : EmailPro, Trusted Exchange and Hosted Exchange, MX Plan Canada
Customers Impact : Customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are temporarily unable to send and receive mails.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 15, 2026 - 10:15 UTC
[GLOBAL][Domains] - .MS Domain Names Incident Notification
Identified - We are currently experiencing an incident affecting our Domains offering for .MS Domain Names
The root cause has been identified.

Please find the details of this incident below :
Start time : 12/10/2026 06:40 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names.
Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names.
Root Cause : This incident is caused by our Provider.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 16, 2026 - 09:48 UTC
[GLOBAL][Domains] - .MG and .TL Domain Names Incident Notification
Update - We have new information regarding this maintenance that affected your services.

Please find below an update on the situation:

Update : The .MG domain is now operational again. Our team is still working on the .TL domain.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 09, 2026 - 14:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 02, 2026 - 15:16 UTC
Investigating - We are currently experiencing an incident affecting our Domains offering for .MG and .TL Domain Names
The root cause has been identified.

Please find the details of this incident below :
Start time : 02/10/2026 11:00 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL Domain Names.
Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL Domain Names.
Root Cause : This incident is caused by our Provider.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 02, 2026 - 12:49 UTC
[GLOBAL][MX Plan/Zimbra] - Webmail access maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2026 - 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our MX Plan and Zimbra offers.

Start time : 07/10/2026 07:00 UTC
End time : 20/10/2026 17:00 UTC

Service impact : No service interruption is expected. However, the way customers access their webmail will change:

MX Plan (OWA/Roundcube): login through the /owa login page will no longer be available. Customers will need to log in via the OVHcloud login page.

Zimbra: the webmail address zimbraX.mail.ovh.net will be replaced by mail.ovh.net.

Customers who use bookmarks pointing to these former addresses are invited to update them.

Service improvement : As part of our continuous improvement policy, we are harmonizing webmail access for our MX Plan and Zimbra offers through a single entry point, to make logging in simpler for our customers.

Thank you for your understanding.
Oct 7, 2026 07:00 - Oct 20, 2026 17:00 UTC
[GLOBAL][Domains] - Domains name incident notification on .PT and .COM.PT domains
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .PT and .COM.PT domains.

Here are some supplementary details :

Start time : 23/09/2026 09:00 UTC
Impacted Service(s) : Multiple operations (Registration, Transfer) are temporarily unavailable for .PT and .COM.PT domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .PT and .COM.PT domains.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 05, 2026 - 08:10 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Uptime over the past 90 days. View historical uptime.
CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Hosted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || MX Plan Partial Outage
Mailbox Access Partial Outage
Mail Flow Operational
Operations Partial Outage
Collaborative solutions || Office Operational
Operations Operational
Collaborative solutions || OVH Mail Migrator Operational
Collaborative solutions || Private Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Trusted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Zimbra Partial Outage
Web Access Operational
Delivery email Partial Outage
Operations Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Partial Outage
Registration Partial Outage
Renew Partial Outage
Transfer Partial Outage
Restore Partial Outage
Delete Partial Outage
Databases || CloudDB GRA Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Databases || CloudDB BHS Operational
ca001 Operational
ca002 Operational
Identity, Security & Operations || Key Management Service Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-CENTRAL-WAW Operational
EU-SOUTH-MIL Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
Managed Hosting for WordPress || GRA Operational
eu-prd-001 Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
ca002 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Web Hosting || Datacenter BHS Operational
Cluster151 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster100 Operational
Cluster102 Operational
Cluster103 Operational
Cluster105 Operational
Cluster106 Operational
Cluster107 Operational
Cluster110 Operational
Cluster111 Operational
Cluster112 Operational
Cluster113 Operational
Cluster114 Operational
Cluster115 Operational
Cluster117 Operational
Cluster120 Operational
Cluster121 Operational
Cluster123 Operational
Cluster124 Operational
Cluster126 Operational
Cluster127 Operational
Cluster128 Operational
Cluster129 Operational
Cluster130 Operational
Cluster131 Operational
Redirect Operational
Cluster024 Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Internet Access || SDSL Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
OverTheBox || OverTheBox Operational
Web Access Operational
Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[EU][Web Hosting] - All clusters maintenance notification Oct 20, 2026 05:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 2026 - 13:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 20/10/2026 05:00 UTC
End time : 20/10/2026 07:00 UTC
Service impact : During the maintenance window, customers will not be able to manage their Web Hosting services.
Services hosted on our Web Hosting offer will remain fully operational throughout the maintenance.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on our Web Hosting infrastructure.

Thank you for your understanding.
Oct 09, 2026 - 16:59 UTC

[GRA][Collaborative solutions] - MX Plan Filerz maintenance notification Oct 21, 2026 08:00-18:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our MX Plan Filerz.

The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 21/10/2026 08:00 UTC
End time : 21/10/2026 18:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Posted on Oct 02, 2026 - 21:45 UTC

Oct 19, 2026

[GRA][Collaborative solutions] - MX Plan Filerz maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 19, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 08:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our MX Plan Filerz.

The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 19/10/2026 08:00 UTC
End time : 19/10/2026 20:00 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Oct 2, 21:42 UTC
[GRA][Web Hosting] - Multiple Filerz Maintenance Notification
Completed - We are sorry to inform you that this maintenance has been cancelled and will be rescheduled for another time.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 19, 13:37 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer on multiple Filerz/Clusters in GRA region.

Start time : 19/10/2026 20:00 UTC
End time : 30/10/2026 00:00 UTC
Service impact : During this maintenance, Filerz listed below will be temporarily unavailable for 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be performing a migration for multiple Filerz hosting your data.

List of concerned Filerz with maintenance date and time :

19/10/2026

server2213 cluster 100 19/10/2026 22:00 UTC
filerz805 cluster 130 19/10/2026 22:20 UTC
server699 cluster 120 19/10/2026 22:40 UTC
filerz627 cluster 127 19/10/2026 23:00 UTC
server1519 cluster 129 19/10/2026 23:20 UTC
filerz365 cluster 121 19/10/2026 23:40 UTC


20/10/2026

server1011 cluster 130 20/10/2026 07:00 UTC
filerz508 cluster 127 20/10/2026 07:00 UTC
filerz14 cluster 120 20/10/2026 07:20 UTC
server1608 cluster 131 20/10/2026 07:40 UTC
server786 cluster 128 20/10/2026 08:00 UTC
server36 cluster 120 20/10/2026 08:20 UTC
filerz77 cluster 123 20/10/2026 08:40 UTC
filerz49 cluster 120 20/10/2026 22:20 UTC
filerz1564 cluster 130 20/10/2026 22:40 UTC
server1607 cluster 131 20/10/2026 23:00 UTC
filerz284 cluster 127 20/10/2026 23:20 UTC
filerz1074 cluster 130 20/10/2026 23:40 UTC


21/10/2026

server2212 cluster 100 21/10/2026 07:00 UTC
filerz789 cluster 129 21/10/2026 07:20 UTC
server1559 cluster 130 21/10/2026 07:40 UTC
filerz244 cluster 127 21/10/2026 08:00 UTC
filerz85 cluster 123 21/10/2026 08:20 UTC
filerz945 cluster 129 21/10/2026 08:40 UTC
filerz984 cluster 129 21/10/2026 22:00 UTC
filerz125 cluster 126 21/10/2026 22:20 UTC
server1638 cluster 131 21/10/2026 22:40 UTC
server1594 cluster 128 21/10/2026 23:00 UTC
server148 cluster 123 21/10/2026 23:20 UTC
server1609 cluster 131 21/10/2026 23:40 UTC


22/10/2026

filerz953 cluster 128 22/10/2026 07:20 UTC
server1576 cluster 131 22/10/2026 07:40 UTC
filerz252 cluster 121 22/10/2026 08:00 UTC
server1566 cluster 130 22/10/2026 08:20 UTC
filerz251 cluster 127 22/10/2026 08:40 UTC
server1550 cluster 129 22/10/2026 22:00 UTC
server1598 cluster 131 22/10/2026 22:00 UTC
filerz807 cluster 106 22/10/2026 22:20 UTC
filerz113 cluster 123 22/10/2026 22:40 UTC
filerz438 cluster 115 22/10/2026 23:00 UTC
filerz71 cluster 120 22/10/2026 23:20 UTC
server1585 cluster 129 22/10/2026 23:40 UTC


26/10/2026

server1626 cluster 129 26/10/2026 22:00 UTC
server105 cluster 123 26/10/2026 22:20 UTC
server1562 cluster 128 26/10/2026 22:40 UTC
filerz197 cluster 121 26/10/2026 23:00 UTC
server1611 cluster 131 26/10/2026 23:20 UTC
filerz1031 cluster 130 26/10/2026 23:40 UTC


27/10/2026

server956 cluster 129 27/10/2026 07:00 UTC
filerz37 cluster 120 27/10/2026 07:20 UTC
server1618 cluster 131 27/10/2026 07:40 UTC
filerz979 cluster 128 27/10/2026 08:00 UTC
server1679 cluster 127 27/10/2026 08:20 UTC
server1628 cluster 131 27/10/2026 08:40 UTC
filerz101 cluster 123 27/10/2026 22:00 UTC
filerz258 cluster 127 27/10/2026 22:20 UTC
server2167 cluster 100 27/10/2026 22:40 UTC
server1621 cluster 131 27/10/2026 23:00 UTC
server1951 cluster 127 27/10/2026 23:20 UTC
filerz158 cluster 126 27/10/2026 23:40 UTC


28/10/2026

filerz752 cluster 106 28/10/2026 07:20 UTC
filerz368 cluster 127 28/10/2026 07:40 UTC
server216 cluster 126 28/10/2026 07:00 UTC
filerz931 cluster 128 28/10/2026 08:00 UTC
filerz743 cluster 106 28/10/2026 08:20 UTC
filerz269 cluster 127 28/10/2026 08:40 UTC
filerz247 cluster 127 28/10/2026 22:00 UTC
filerz74 cluster 120 28/10/2026 22:20 UTC
server1571 cluster 130 28/10/2026 22:40 UTC
filerz361 cluster 127 28/10/2026 23:00 UTC
filerz449 cluster 115 28/10/2026 23:20 UTC
filerz90 cluster 121 28/10/2026 23:40 UTC


29/10/2026

server122 cluster 123 29/10/2026 07:00 UTC
server1631 cluster 131 29/10/2026 07:20 UTC
filerz12 cluster 120 29/10/2026 07:40 UTC
filerz182 cluster 126 29/10/2026 08:00 UTC
server1584 cluster 128 29/10/2026 08:20 UTC
filerz121 cluster 123 29/10/2026 08:40 UTC
server1582 cluster 128 29/10/2026 22:00 UTC
filerz413 cluster 107 29/10/2026 22:20 UTC
server1032 cluster 130 29/10/2026 22:40 UTC
server1615 cluster 131 29/10/2026 23:00 UTC
filerz885 cluster 103 29/10/2026 23:20 UTC
filerz751 cluster 106 29/10/2026 23:40 UTC
Oct 1, 21:01 UTC

Oct 18, 2026

Unresolved incidents: [Global][Collaborative Solutions] - MX Plan & Zimbra incident notification, [GLOBAL][Collaborative solutions] - Mail incident notification.

Oct 17, 2026

Oct 16, 2026

[Global][Domains] - .CO Domains Name incident notification
Resolved - We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 15/10/2026 11:50 UTC
End time : 15/10/2026 14:00 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 16, 09:51 UTC
Identified - We are currently experiencing an incident affecting our Domains offering for .CO domains.
The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 11:50 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains.
Root Cause : This incident is caused by our Provider.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 15, 12:12 UTC
[GLOBAL][Domains] - .MS Domain Names Incident Notification
Resolved - We are pleased to inform you that the incident affecting our .MS Domains names has been resolved.

Start time : 12/10/2026 06:40 UTC
End time : 15/10/2026 14:00 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 16, 09:47 UTC
Identified - We are currently experiencing an incident affecting our Domains offering for .MS Domain Names
The root cause has been identified.

Please find the details of this incident below :
Start time : 12/10/2026 06:40 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names.
Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names.
Root Cause : This incident is caused by our Provider.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 12, 07:03 UTC

Oct 15, 2026

[GRA][Web Hosting] - Multiple Filerz Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 15, 23:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer on multiple Filerz/Clusters in GRA region.

Start time : 05/10/2026 20:00 UTC
End time : 15/10/2026 22:00 UTC
Service impact : During this maintenance, Filerz listed below will be temporarily unavailable for 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be performing a migration for multiple Filerz hosting your data.

List of concerned Filerz:

filerz667 Cluster110: maintenance will start on the 05/10/2026 20:00 UTC
filerz319 Cluster105: maintenance will start on the 05/10/2026 20:20 UTC
filerz580 Cluster114: maintenance will start on the 05/10/2026 20:40 UTC
filerz638 Cluster110: maintenance will start on the 05/10/2026 21:00 UTC
filerz93 Cluster123: maintenance will start on the 05/10/2026 21:20 UTC
filerz1046 Cluster129: maintenance will start on the 05/10/2026 21:40 UTC

filerz913 Cluster103: maintenance will start on the 06/10/2026 05:00 UTC
filerz538 Cluster111: maintenance will start on the 06/10/2026 05:20 UTC
filerz394 Cluster107: maintenance will start on the 06/10/2026 05:40 UTC
filerz886 Cluster103: maintenance will start on the 06/10/2026 06:00 UTC
filerz172 Cluster126: maintenance will start on the 06/10/2026 06:20 UTC
filerz541 Cluster111: maintenance will start on the 06/10/2026 06:40 UTC
filerz434 Cluster115: maintenance will start on the 06/10/2026 20:00 UTC
filerz899 Cluster103: maintenance will start on the 06/10/2026 20:20 UTC
filerz644 Cluster110: maintenance will start on the 06/10/2026 20:40 UTC
filerz746 Cluster106: maintenance will start on the 06/10/2026 21:00 UTC
filerz875 Cluster103: maintenance will start on the 06/10/2026 21:20 UTC
filerz661 Cluster110: maintenance will start on the 06/10/2026 21:40 UTC

filerz588 Cluster114: maintenance will start on the 07/10/2026 05:00 UTC
filerz364 Cluster127: maintenance will start on the 07/10/2026 05:20 UTC
filerz878 Cluster103: maintenance will start on the 07/10/2026 05:40 UTC
filerz437 Cluster115: maintenance will start on the 07/10/2026 06:00 UTC
filerz663 Cluster110: maintenance will start on the 07/10/2026 06:20 UTC
filerz894 Cluster103: maintenance will start on the 07/10/2026 06:40 UTC
filerz896 Cluster103: maintenance will start on the 07/10/2026 20:00 UTC
filerz399 Cluster107: maintenance will start on the 07/10/2026 20:20 UTC
filerz140 Cluster126: maintenance will start on the 07/10/2026 20:40 UTC
filerz443 Cluster115: maintenance will start on the 07/10/2026 21:00 UTC
filerz603 Cluster114: maintenance will start on the 07/10/2026 21:20 UTC
filerz892 Cluster103: maintenance will start on the 07/10/2026 21:40 UTC

filerz887 Cluster103: maintenance will start on the 08/10/2026 05:00 UTC
filerz271 Cluster121: maintenance will start on the 08/10/2026 05:20 UTC
filerz453 Cluster115: maintenance will start on the 08/10/2026 05:40 UTC
filerz957 Cluster129: maintenance will start on the 08/10/2026 06:00 UTC
filerz747 Cluster106: maintenance will start on the 08/10/2026 06:20 UTC
filerz430 Cluster115: maintenance will start on the 08/10/2026 06:40 UTC
filerz447 Cluster115: maintenance will start on the 08/10/2026 20:00 UTC
filerz141 Cluster123: maintenance will start on the 08/10/2026 20:20 UTC
filerz512 Cluster111: maintenance will start on the 08/10/2026 20:40 UTC
filerz884 Cluster103: maintenance will start on the 08/10/2026 21:00 UTC
filerz804 Cluster129: maintenance will start on the 08/10/2026 21:20 UTC
filerz548 Cluster111: maintenance will start on the 08/10/2026 21:40 UTC

filerz873 Cluster103: maintenance will start on the 12/10/2026 20:00 UTC
filerz448 Cluster115: maintenance will start on the 12/10/2026 20:20 UTC
filerz935 Cluster128: maintenance will start on the 12/10/2026 20:40 UTC
filerz880 Cluster103: maintenance will start on the 12/10/2026 21:00 UTC
filerz592 Cluster114: maintenance will start on the 12/10/2026 21:20 UTC
filerz745 Cluster106: maintenance will start on the 12/10/2026 21:40 UTC

filerz347 Cluster107: maintenance will start on the 13/10/2026 05:00 UTC
filerz535 Cluster111: maintenance will start on the 13/10/2026 05:20 UTC
filerz881 Cluster103: maintenance will start on the 13/10/2026 05:40 UTC
filerz748 Cluster106: maintenance will start on the 13/10/2026 06:00 UTC
filerz600 Cluster114: maintenance will start on the 13/10/2026 06:20 UTC
filerz876 Cluster103: maintenance will start on the 13/10/2026 06:40 UTC
filerz893 Cluster103: maintenance will start on the 13/10/2026 20:00 UTC
filerz412 Cluster107: maintenance will start on the 13/10/2026 20:20 UTC
filerz598 Cluster114: maintenance will start on the 13/10/2026 20:40 UTC
filerz901 Cluster103: maintenance will start on the 13/10/2026 21:00 UTC
filerz750 Cluster106: maintenance will start on the 13/10/2026 21:20 UTC
filerz593 Cluster114: maintenance will start on the 13/10/2026 21:40 UTC

server152 Cluster126: maintenance will start on the 14/10/2026 05:00 UTC
filerz599 Cluster114: maintenance will start on the 14/10/2026 05:20 UTC
filerz895 Cluster103: maintenance will start on the 14/10/2026 05:40 UTC
filerz129 Cluster123: maintenance will start on the 14/10/2026 06:00 UTC
filerz431 Cluster115: maintenance will start on the 14/10/2026 06:20 UTC
filerz888 Cluster103: maintenance will start on the 14/10/2026 06:40 UTC
filerz889 Cluster103: maintenance will start on the 14/10/2026 20:00 UTC
filerz478 Cluster102: maintenance will start on the 14/10/2026 20:20 UTC
server975 Cluster128: maintenance will start on the 14/10/2026 20:40 UTC
filerz882 Cluster103: maintenance will start on the 14/10/2026 21:00 UTC
server167 Cluster126: maintenance will start on the 14/10/2026 21:20 UTC
server1612 Cluster128: maintenance will start on the 14/10/2026 21:40 UTC

filerz126 Cluster123: maintenance will start on the 15/10/2026 05:00 UTC
filerz919 Cluster128: maintenance will start on the 15/10/2026 05:20 UTC
filerz66 Cluster120: maintenance will start on the 15/10/2026 05:40 UTC
filerz92 Cluster123: maintenance will start on the 15/10/2026 06:00 UTC
filerz728 Cluster106: maintenance will start on the 15/10/2026 06:20 UTC
filerz883 Cluster103: maintenance will start on the 15/10/2026 06:40 UTC
filerz802 Cluster120: maintenance will start on the 15/10/2026 20:00 UTC
server98 Cluster123: maintenance will start on the 15/10/2026 20:20 UTC
server1623 Cluster131: maintenance will start on the 15/10/2026 20:40 UTC
filerz30 Cluster120: maintenance will start on the 15/10/2026 21:00 UTC
filerz629 Cluster127: maintenance will start on the 15/10/2026 21:20 UTC
filerz986 Cluster128: maintenance will start on the 15/10/2026 21:40 UTC

Thank you for your understanding.
Oct 1, 15:57 UTC
[Global][Collaborative Solutions] - MX Plan and Zimbra incident notification
Resolved - We would like to inform you that the incident affecting our MX Plan and Zimbra offerings has now been resolved.

Please find the details of this incident below :

Start time : 15/10/2026 17:52 UTC
End time : 15/10/2026 19:19 UTC
Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes was temporarily unavailable.
Customers Impact : Customers were temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Oct 15, 19:22 UTC
Update - We are currently experiencing an incident affecting our MX Plan and Zimbra offerings.
The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 17:52 UTC
Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird).
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 15, 19:00 UTC
Identified - We are currently experiencing an incident affecting our MX Plan offering.
The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 17:52 UTC
Impacted Service(s) : Access to some MX Plan mailboxes is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and cannot send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 15, 18:50 UTC

Oct 14, 2026

[Global][Collaborative Solutions] - Hosted Exchange and Private Exchange incident notification
Resolved - We are pleased to inform you that the incident affecting our Hosted Exchange offering has been resolved.

Start time : 14/10/2026 12:50 UTC
End time : 14/10/2026 18:36 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 14, 18:39 UTC
Update - We are continuing to work on a fix for this issue.
Oct 14, 13:23 UTC
Update - Please find an update of this incident below :

Start time : 14/10/2026 12:50 UTC
Impacted Service(s) : Some Hosted Exchange, Private Exchange and EmailPro mailboxes hosted on pro2.mail.ovh.net, pro3.mail.ovh.net, ex2.mail.ovh.net and ex3.mail.ovh.net may be experiencing connection issues.
Customers Impact : Some customers may experience difficulties connecting to their mailboxes, sending or receiving emails.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 14, 13:23 UTC
Identified - We are currently experiencing an incident affecting our Hosted Exchange offering.
The root cause has been identified.

Please find the details of this incident below :
Start time : 14/10/2026 12:50 UTC
Impacted Service(s) : Access to Hosted Exchange and Private Exchange mailboxes and webmail is unavailable.
Customers Impact : Customers are temporarily unable to access their mailboxes, send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 14, 13:09 UTC

Oct 13, 2026

[GRA][Web Hosting] - Filerz27 maintenance notification
Completed - All services are operational.
Oct 13, 22:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 13/10/2026 21:00 UTC
End time : 13/10/2026 23:00 UTC
Service impact : We are going to migrate the filerz27 to keep our infrastructure up-to-date and more stable to avoid further downtime. The filerz will have a downtime of 30min during the migration.
Service impact : As part of our continuous improvement policy, we will be performing an update for the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Thank you for your understanding.
Oct 13, 15:07 UTC
[GRA][Web Hosting] - CloudDB incident notification
Resolved - We would like to inform you that the incident affecting our Web Hosting offering has now been resolved.

Please find the details of this incident below :

Start time : 13/10/2026 15:26 UTC
End time : 13/10/2026 16:21 UTC
Impacted Service(s) : The CloudDB instance clouddb024.eu010 was temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their data located on the specified CloudDB.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Oct 13, 16:33 UTC
Identified - We are currently experiencing an incident affecting our Web Hosting offering.
The root cause has been identified.

Please find the details of this incident below :

Start time : 13/10/2026 15:26 UTC
Impacted Service(s) : The CloudDB instance clouddb024.eu010 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located on the specified CloudDB.
Root Cause : A service disruption is occurring due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 13, 15:54 UTC
[GRA][Web Hosting] - Filerz1593 Cluster131 incident notification
Resolved - We would like to inform you that the incident affecting our Web Hosting offering in the Cluster131 has now been resolved.

Please find the details of this incident below :
Start time : 13/10/2026 10:53 UTC
End time : 13/10/2026 13:02 UTC
Impacted Service(s) : Filerz1593 was temporarily unavailable on Web Hosting Cluster131.
Customers Impact : Customers were temporarily unable to access their websites hosted on the affected filerz.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Oct 13, 13:10 UTC
Identified - We are currently experiencing an incident affecting our Web Hosting offering in the Cluster131.
The root cause has been identified.

Please find the details of this incident below :
Start time : 13/10/2026 10:53 UTC
Impacted Service(s) : Filerz1593 is temporarily unavailable on Web Hosting Cluster131.
Customers Impact : Customers are temporarily unable to access their websites hosted on the affected filerz.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 13, 11:22 UTC

Oct 12, 2026

[GLOBAL][Collaborative Solutions] - Webmail Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Webmail offering has been resolved.

Start time : 12/10/2026 14:40 UTC
End time : 12/10/2026 15:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 12, 15:11 UTC
Investigating - We are currently experiencing an incident affecting our Webmail offering, which is causing temporary availability issues on Webmail access.

Please find the details of this incident below :
Start time : 12/10/2026 14:40 UTC
Impacted Service(s) : Webmail access is temporarily unavailable via browser.
Customers Impact : Customers are temporarily unable to access Webmail via browser.
Customers can still access their accounts via a heavy client (Outlook, Thunderbird, etc.).
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 12, 15:01 UTC
[GRA][Web Hosting] - Cluster129 admin host incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 11/10/2026 05:00 UTC
End time : 11/10/2026 08:30 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 12, 01:52 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster129.

Here are some supplementary details :

Start time : 11/10/2026 05:00 UTC
Impacted Service(s) : The admin host of the Cluster129 is temporarily unreachable.
Customers Impact : Customers are temporarily unable to perform some administrative tasks, such as website updates and cron job executions, on websites hosted on the Cluster129.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 11, 08:20 UTC

Oct 11, 2026

Oct 10, 2026

No incidents reported.

Oct 9, 2026

[GLOBAL][OverTheBox] - Network Incident Notification
Resolved - We had an incident on our OverTheBox offer which has now been resolved.

Here are some supplementary details :

Start time : 09/10/2026 07:41 UTC
End time : 09/10/2026 07:42 UTC
Impacted Service(s) : OverTheBox was temporarily unavailable.
Customers Impact : Customers were temporarily facing issues to connect and use OverTheBox.
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Oct 9, 09:41 UTC
[GLOBAL][Collaborative Solutions] - Zimbra Incident Notification
Resolved - We had an incident on our Collaborative Solutions offer which has now been resolved.

Here are some supplementary details :

Start time : 09/10/2026 06:33 UTC
End time : 09/10/2026 06:48 UTC
Impacted Service(s) : Some Zimbra mailboxes were temporarily inaccessible.
Customers Impact : Some customers were temporarily unable to access and use their Zimbra mailboxes.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Oct 9, 06:54 UTC
[GLOBAL][Collaborative Solutions] - Zimbra Incident Notification
Resolved - We had an incident on our Collaborative Solutions offer which has now been resolved.

Here are some supplementary details :

Start time : 09/10/2026 04:44 UTC
End time : 09/10/2026 04:58 UTC
Impacted Service(s) : Some Zimbra mailboxes were temporarily inaccessible.
Customers Impact : Some customers were temporarily unable to access and use their Zimbra mailboxes.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Oct 9, 05:22 UTC

Oct 8, 2026

[GRA][Collaborative solutions] - MX Plan incident notification
Resolved - We would like to inform you that the incident affecting our MX Plan offering has now been resolved.

Please find the details of this incident below :
Start time : 08/10/2026 21:32 UTC
End time : 08/10/2026 22:03 UTC
Impacted Service(s) : The storage server homez.286 was temporarily unavailable.
Customers Impact : Customers were temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails.
Incoming emails received during the incident were queued and delivered once the service was restored.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Oct 8, 22:19 UTC
Investigating - We are currently experiencing an incident affecting our MX Plan offering, which is causing temporary availability issues on homez.286.

Please find the details of this incident below :
Start time : 08/10/2026 21:32 UTC
Impacted Service(s) : The storage server homez.286 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and cannot send or receive emails.
Incoming emails are being queued and will be delivered once the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 8, 21:58 UTC
[GRA][Web Hosting] - Filerz10002 - Cluster121 incident notification
Resolved - We had an incident on Web Hosting offer on Filerz10002 - Cluster121 which has now been resolved.

Here are some supplementary details :

Start time : 08/10/2026 11:48 UTC
End time : 08/10/2026 13:15 UTC
Impacted Service(s) : Filerz10002 was temporarily inaccessible via SSH/FTP on Web Hosting Cluster121.
Customers Impact : Customers were temporarily unable to access their websites hosted on Filerz10002 - Cluster121 via SSH/FTP.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Oct 8, 13:18 UTC

Oct 7, 2026

[GRA][Collaborative solutions] - MX Plan incident notification
Resolved - We are pleased to inform you that the incident affecting our MX Plan offering has been resolved.

Start time : 07/10/2026 15:33 UTC
End time : 07/10/2026 17:00 UTC
Root Cause : This incident was caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9

We apologize for any inconvenience caused and appreciate your understanding.
Oct 7, 19:45 UTC
Monitoring - Service has been fully restored since 07/10/2026 17:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : MX Plan was temporarily unavailable.
Customers Impact : Some customers using MX Plan were temporarily unable to in to their email adresses whether via webmail or a heavy mail client.
Also, some customers were temporarily unable to send and receive emails.
Root Cause : This incident is caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9
Oct 7, 17:12 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our MX Plan offer on the specific region.

Here are some supplementary details :

Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : MX Plan is temporarily unavailable.
Customers Impact : Some customers using MX Plan are temporarily unable to in to their email adresses whether via webmail or a heavy mail client.
Also, some customers are temporarily unable to send and receive emails.
Please note that emails received during the incident will be stored and delivered after the incident is resolved.
Root Cause : This incident is caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 7, 16:02 UTC
[GRA1][Web Hosting] - Multiple Filerz and Cluster024 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting offering on the specific filerz located in cluster107, cluster111, cluster115, cluster120, cluster123, cluster126, cluster127, cluster128, cluster130 and cluster131. And websites hosted on Cluster024 has been resolved.

Start time : 07/10/2026 15:33 UTC
End time : 07/10/2026 17:00 UTC
Root Cause : This incident was caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9

We apologize for any inconvenience caused and appreciate your understanding.
Oct 7, 19:44 UTC
Monitoring - Service has been fully restored since 07/10/2026 17:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : Multiple filerz were temporarily unreachable on Web Hosting.
Also, Cluster024 was temporarily unavailable.

List of concerned Filerz:
- filerz1003
- filerz1018
- filerz1019
- filerz1514
- filerz1518
- filerz1595
- filerz1599
- filerz1917
- filerz194
- filerz230
- filerz25
- filerz380
- filerz381
- filerz382
- filerz386
- filerz396
- filerz455
- filerz524
- filerz60
- filerz76

Customers Impact : Customers were temporarily unable to access their websites hosted in the filerz listed and in Cluster024.
Root Cause : This incident is caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9

We apologize for any inconvenience caused and appreciate your understanding.
Oct 7, 17:10 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific filerz located in cluster107, cluster111, cluster115, cluster120, cluster123, cluster126, cluster127, cluster128, cluster130 and cluster131. And websites hosted on Cluster024.

Here are some supplementary details :

Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : Multiple filerz are temporarily unreachable on Web Hosting.
Also, Cluster024 is temporarily unavailable.

List of concerned Filerz:
- filerz1003
- filerz1018
- filerz1019
- filerz1514
- filerz1518
- filerz1595
- filerz1599
- filerz1917
- filerz194
- filerz230
- filerz25
- filerz380
- filerz381
- filerz382
- filerz386
- filerz396
- filerz455
- filerz524
- filerz60
- filerz76

Customers Impact : Customers are temporarily unable to access their websites hosted in the filerz listed and in Cluster024.
Root Cause : This incident is caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 7, 16:10 UTC
[GLOBAL][Collaborative solutions] - Zimbra incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 06/10/2026 19:55 UTC
End time : 07/10/2026 12:10 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 7, 12:10 UTC
Identified - We have determined the origin of the incident affecting our Zimbra offer.

Here are some supplementary details :
Start time : 06/10/2026 19:55 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily inaccessible.
Customers Impact : Some customers are temporarily unable to access their Zimbra mailboxes.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 7, 05:49 UTC
[GRA][Web Hosting] - Cluster111 admin host incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 06/10/2026 23:00 UTC
End time : 07/10/2026 02:09 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 7, 02:37 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the cluster111.

Here are some supplementary details :

Start time : 06/10/2026 23:00 UTC
Impacted Service(s) : The admin host of the Cluster111 is temporarily unreachable.
Customers Impact : Customers are temporarily unable to perform some administrative tasks, such as website updates and cron job executions, on websites hosted on the Cluster111.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 7, 01:55 UTC

Oct 6, 2026

[GLOBAL][Domains] - .RO domain names incident notification
Resolved - We are pleased to inform you that the incident affecting our .RO Domains offering has been resolved.

Start time : 01/10/2026 09:00 UTC
End time : 06/10/2026 07:45 UTC
Root Cause : This incident was caused by our Provider.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 6, 07:56 UTC
Identified - We are currently experiencing an incident affecting our Domains offering for .RO domain names.
The root cause has been identified.

Please find the details of this incident below :
Start time : 01/10/2026 09:00 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .RO domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .RO domains.
Root Cause : This incident is caused by our Provider.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 1, 10:36 UTC

Oct 5, 2026

[GLOBAL][Domains] - .SI Domain Names incident notification
Resolved - We would like to inform you that the incident affecting our Domains offering for .SI Domain Names has now been resolved.

Please find the details of this incident below :
Start time : 04/10/2026 11:11 UTC
End time : 05/10/2026 18:50 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .SI Domain Names.
Customers Impact : Customers were temporarily unable to perform specified operations on .SI Domain Names.
Root Cause : This incident was caused by our Provider.

We thank you for your understanding and patience throughout this incident.
Oct 5, 18:52 UTC
Identified - We are currently experiencing an incident affecting our Domains offering for .SI Domain Names.
The root cause has been identified.

Please find the details of this incident below :
Start time : 04/10/2026 11:11 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .SI Domain Names.
Customers Impact : Customers are temporarily unable to perform specified operations on .SI Domain Names.
Root Cause : This incident is caused by our Provider.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 4, 11:46 UTC
[CA][Collaborative solutions] - MX Plan maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 5, 15:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 07:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our MX Plan offer.

Start time : 01/10/2026 07:30 UTC
End time : 05/10/2026 17:30 UTC
Service impact : Customers currently logging in to MX Plan (OWA) via the /owa login page will no longer be able to use it. After the maintenance, login will only be possible through the OVHcloud login page.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Collaborative solutions infrastructure. This maintenance will centralize MX Plan (OWA) authentication through the OVHcloud login page.

Thank you for your understanding.
Sep 30, 20:06 UTC
[GLOBAL][Collaborative solutions] - EmailPro/Hosted Exchange/MX Plan/Trusted Exchange/Private Exchange maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 5, 13:18 UTC
Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done
Oct 4, 13:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 15:35 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Zimbra offer.

Start time : 03/10/2026 15:12 UTC
End time : 04/10/2026 13:00 UTC
Service impact : For the Private Exchange offer, the interruption is expected to last approximately 2 hours. For other offers, there may be some temporary disruptions, but no service impact is expected.
Please note that no emails will be lost during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Collaborative solutions infrastructure for our Collaborative solutions offer.

Thank you for your understanding.
Oct 3, 15:33 UTC
[GLOBAL][Collaborative solutions] - Zimbra Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative Solutions offering has been resolved.

Start time : 04/10/2026 19:10 UTC
End time : 05/10/2026 03:05 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 5, 03:09 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 04/10/2026 19:10 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes via webmail or desktop email clients, and email delivery is currently affected.
Email delivery will resume once the server is back online.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 4, 19:48 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 04/10/2026 19:10 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes via webmail or desktop email clients, and email delivery is currently affected.
Email delivery will resume once the server is back online.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
Oct 4, 19:36 UTC
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