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OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All Systems Operational

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Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu013 Operational
Databases || CloudDB BHS Operational
ca001 Operational
Identity, Security & Operations || Key Management Service Operational
RBX Operational
SBG Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
Spain Operational
Germany Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS Operational
IVR & Call Queues Operational
VXML Operational
Fax Operational
SMS Operational
Billing Operational
Provisioning Operational
VoIP || Telephony Operational
Access SBC Operational
Media Gateways Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu013 Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster001 Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster022 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Cluster033 Operational
Cluster060 Operational
Cluster090 Operational
Cluster100 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
[GRA][Webhosting] - Cluster005 - Filerz331
Completed - The scheduled maintenance has been completed.
Oct 21, 22:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This temporarily affect availability.

Start time : 21/10/2024 21:30 UTC
End time : 21/10/2024 22:00 UTC
Service impact : Filerz331 will be unavailable for 15 minutes during the maintenance.
Service improvement : The objective of this maintenance is to reboot Filerz331.

Thank you for your understanding.
Oct 18, 20:16 UTC
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
[Global][Collaborative solutions] - MX Plan incident notification
Resolved - Start time : 18/10/2024 18:20 UTC
End time : 18/10/2024 18:52 UTC
Root cause : Incident due to a server reboot.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 18, 19:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 18:54 UTC
Investigating - An incident is in progress on our Collaborative solutions offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 18/10/2024 18:20 UTC
Service impact : some customers are unable to access their mailboxes.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 18, 18:53 UTC
Oct 17, 2024
[GRA1][WebHosting] - Filerz102 Cluster023 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 17, 21:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.

Start time : 17/10/2024 21:00 UTC
End time : 17/10/2024 23:00 UTC
Service impact : The filerz will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the filerz102 (webhosting server) to keep our infrastructure up-to-date

Thank you for your understanding.
Oct 11, 21:53 UTC
[BHS/GRA][Web Hosting] - Database upgrade maintenance
Completed - 100% of all instances are now running MySQL 8.0
Oct 17, 11:56 UTC
Update - 99.857% of all instances are now running MySQL 8.0

Please find below the details of the database upgrade:

ca001 100.0%
eu001 100.0%
eu002 100.0%
eu004 100.0%
eu007 99.4%
eu008 100.0%
eu009 99.7%
eu010 99.9%
eu011 100.0%
eu013 99.7%
Oct 15, 16:00 UTC
Update - 99.5% of all instances are now running MySQL 8.0

Please find below the details of the database upgrade:

ca001 100.0%
eu001 100.0%
eu002 99.7%
eu004 99.6%
eu007 98.9%
eu008 100.0%
eu009 99.3%
eu010 99.3%
eu011 99.3%
eu013 99.5%
Oct 10, 15:55 UTC
Update - 99% of all instances are now running MySQL 8.0
Oct 8, 15:53 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 8, 12:50 UTC
Update - Please find below the details of the database upgrade:

ca001 100.0%
eu001 100.0%
eu002 99.5%
eu004 99.1%
eu007 97.7%
eu008 97.4%
eu009 99.2%
eu010 98.9%
eu011 99.2%
eu013 98.8%
Oct 8, 12:49 UTC
Update - 96.789% of all production is now running MySQL 8.0.

The remaining instances present interesting challenges which will be tackled one after another.
Oct 1, 15:54 UTC
Update - Second phase
New end time : 31/10/2024 12:00 UTC
Oct 1, 13:25 UTC
Update - ca001 100%
eu001 98%
eu002 98%
eu004 96%
eu007 96%
eu008 96%
eu009 96%
eu010 98%
eu011 95%
eu013 96%

Upgrades are paused until 30/09/2024
Sep 26, 15:52 UTC
Update - Please find below the details of the database upgrade.

ca001 100%
eu001 89%
eu002 74%
eu004 96%
eu007 78%
eu008 96%
eu009 96%
eu010 98%
eu011 95%
eu013 96%
Sep 24, 15:56 UTC
Update - Please find below the details of the database upgrade.

ca001 100%
eu001 89%
eu002 49%
eu004 96%
eu007 78%
eu008 93%
eu009 96%
eu010 98%
eu011 95%
eu013 96%


Upgrades are stopped until 23/09
Sep 19, 15:30 UTC
Update - Erratum: Contrary to what was announced in the last update (Upgrades are stopped until 19/09/2024), the upgrades resumed on 16/09/2024 and are still in progress.

Here is the progress per cluster:
ca001: 100%
eu001: 89%
eu002: 29%
eu004: 89%
eu007: 78%
eu008: 37%
eu009: 96%
eu010: 98%
eu011: 95%
eu013: 96%

We apologise for any inconvenience caused.
Sep 18, 17:51 UTC
Update - Please find below the details of the database upgrade.

ca001 100%
eu001 89%
eu002 29%
eu007 78%
eu008 28%
eu009 14%
eu010 98%
eu011 94%
eu013 96%

Upgrades are stopped until 19/09
Sep 12, 14:59 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 12, 00:24 UTC
Update - Please find below the details of the database upgrade.
ca001: 100%
eu001: 87%
eu002: 28%
eu007: 80%
eu008: 30%
eu010: 97%
eu013: 43%

The upgrades are now paused, and will continue on 10/09/2024.
Sep 9, 18:41 UTC
Update - Upgrades have been paused this week. They will resume on 09/09/2024.
Sep 5, 14:06 UTC
Update - Please find below the details of the database upgrade.
ca001: 100% successfully completed.
eu010: 97% successfully completed.
eu001: 87% successfully completed.
eu007: 80% successfully completed.
eu002: 28% successfully completed.
eu008: 4% successfully completed.

The upgrades are now paused, and will continue on 02/09/2024.
Aug 29, 16:54 UTC
Update - Please find below the details of the database upgrade.
ca001: 100% successfully completed.
eu010: 97% successfully completed.
eu007: 35% successfully completed.
eu001: 20% successfully completed.
eu008: 4% successfully completed.
eu002: 1% successfully completed.
Aug 27, 13:51 UTC
Update - Upgrades have resumed since 2024-08-12. The clusters being upgraded are eu001 and eu007. We expect to finish both at the end of the next week.
Aug 20, 08:31 UTC
Update - We are pleased to inform you that 727 instances are now running on MySQl database.
The upgrades are now paused, and will continue on 12/08/2024.
Jul 25, 17:13 UTC
Update - 75 instances are now running MySQL database on Cluster eu010.
The upgrades are now paused for the week-end, and will continue on 22/07/2024.
Jul 18, 18:21 UTC
Update - 40 instances are now running MySQL database on cluster eu010
Jul 18, 08:38 UTC
Update - 1230 databases are now running MySQL database on cluster eu010.
Jul 11, 10:16 UTC
Update - Update : Our teams have updated 120 databases
Jul 10, 09:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases.

This may temporarily affect availability.

Start time : 10/07/2024 08:00 UTC
End time : 30/09/2024 12:00 UTC
Service impact : A 1 minute downtime is expected.
Service improvement : We are going to upgrade MySQL 5.7 to MySQL 8.0
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

The upgrades will occur every Monday, Tuesday, Wednesday and Thursday.
Progress will be posted here.

The maintenance work will be carried out in 2 phases.
The first phase will begin on:
Start time : 10/07/2024 08:00 UTC
End time : 25/07/2024 12:00 UTC

The second phase will begin on:
Start time : 12/08/2024 08:00 UTC
End time : 30/09/2024 12:00 UTC
Progress will be posted here.

Thank you for your understanding.
Jul 9, 16:26 UTC
Oct 16, 2024
[GRA2][WebHosting] - Filerz475 Cluster002 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 16, 22:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.

Start time : 16/10/2024 21:00 UTC
End time : 16/10/2024 23:00 UTC
Service impact : The filerz will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the Filerz475 (webhosting server) to keep our infrastructure up-to-date.

Thank you for your understanding.
Oct 11, 21:46 UTC
Oct 15, 2024
[GRA][Web Hosting] - Cluster006
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 14/10/2024 19:30 UTC
End time : 15/10/2024 10:05 UTC

We thank you for your understanding and patience throughout this incident.
Oct 15, 11:41 UTC
Monitoring - We are pleased to announce that a fix has been implemented, which has resolved the latency issue since 10:05 UTC.
We are monitoring the results and will provide an update as soon as possible.
Oct 15, 10:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 10:02 UTC
Investigating - An incident is in progress on our Webhostin offer.

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 14/10/2024 19:30 UTC
Service impact : Websites slowness on cluster006
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 15, 08:24 UTC
Oct 14, 2024
[GLOBAL][Web Hosting] - Addons incident notification
Resolved - Start time : 10/10/2024 12:30 UTC
End time : 14/10/2024 12:51 UTC
Service impact : Customers who subscribed to Web Hosting services between 10/10/2024 and 14/10/2024 weren't obtaining the add-ons (CDN, MX, One click module).
Root cause : Software issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 14, 12:55 UTC
Identified - Start time : 10/10/2024 12:30 UTC
Service impact : Customers who subscribed to Web Hosting services between 10/10/2024 and 14/10/2024 weren't obtaining the add-ons (CDN, MX, One click module).
Since 14/10/2024 07:45 UTC, customers who subscribe to Web Hosting services will be getting the add-ons (CDN, MX, One click module).
Ongoing actions : Our technical teams are currently working on a fix for customers impacted between 10/10/2024 and 14/10/2024.
We apologize for the inconvenience and thank you for your understanding.
Oct 14, 08:18 UTC
Oct 13, 2024
[GRA][Web Hosting] - Cluster014/Cluster015
Resolved - Start time : 13/10/2024 06:30 UTC
End time : 13/10/2024 06:50 UTC
Service impact : Slowness have been observed on websites hosted on Cluster014 and Cluster015.
Root cause : Overload on clusters
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 13, 06:56 UTC
Identified - Start time : 13/10/2024 06:30 UTC
Service impact : Slowness is being observed on websites hosted on Cluster014.
Slowness have been observed till 06:37 UTC on websites hosted on Cluster015.
Ongoing actions : Our technical teams are currently working on the remaining impacted cluster (Cluster014).
Update will be posted as significant progress is made.
Oct 13, 06:46 UTC
[GRA1][Web Hosting] - Cluster024
Resolved - Start time : 13/10/2024 00:10 UTC
End time : 13/10/2024 00:23 UTC
Root cause : Hardware malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 13, 00:38 UTC
Investigating - An incident is in progress on our Web Hosting offer.

Here is detail for this incident :

Start time : 13/10/2024 00:10 UTC
Service impact : Slowness on some hosted websites
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 13, 00:22 UTC
Oct 12, 2024

No incidents reported.

Oct 11, 2024
[GRA2][WebHosting] - Cluster002/ Filerz475
Resolved - Start time : 10/10/2024 10:55 UTC
End time : 10/10/2024 11:05 UTC
Root cause : This incident was due to a flap on a storage equipment.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 11, 08:37 UTC
Monitoring - Start time : 10/10/2024 10:55 UTC
End time : 10/10/2024 11:05UTC
Service status : Websites hosted on Filerz475 were temporarily unreachable
A fix has been implemented and we are monitoring the results
Oct 10, 11:27 UTC
[GRA2/GRA3][Web Hosting] - Cluster028 filerz1584 Cluster030 filerz1543 filerz1574 Cluster031 filerz1813 and filerz1590
Resolved - Please be advised that the incident has been resolved and the situation has returned to normal.

Please find the relevant details below:

Start time : 11/10/2024 00:11 UTC
End time : 11/10/2024 02:07 UTC
Root cause : Incident caused by https://bare-metal-servers.status-ovhcloud.com/incidents/c8p0t7h83hmq

We thank you for your understanding and patience throughout this incident
Oct 11, 02:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 01:15 UTC
Update - After investigation the, websites hosted on cluster003 filerz862 are unreachable as well.
Oct 11, 01:10 UTC
Identified - An incident is in progress on our Web Hosting offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Here is detail for this incident :
Start time : 11/10/2024 00:11 UTC
Service impact : Websites hosted on the following Cluster028 filerz1584 Cluster030 filerz1543 filerz1574 Cluster031 filerz1813 and filerz1590 are no longer responding.
Root cause Incident caused by https://bare-metal-servers.status-ovhcloud.com/incidents/c8p0t7h83hmq
Ongoing actions : Our technical teams are working on a fix.

We apologize for the inconvenience and thank you for your understanding.
Oct 11, 00:52 UTC
[GRA2/GRA3][Collaborative solutions] - Hosted exchange incident notification
Resolved - Due to operations on this maintenance: https://bare-metal-servers.status-ovhcloud.com/incidents/c8p0t7h83hmq
customers may have experienced a delay in receiving emails.
We are pleased to inform you that the issue has now been resolved and there will be no further impact.

Start time : 11/10/2024 00:15 UTC
End time : 11/10/2024 01:05 UTC

We thank you for your understanding and patience throughout this incident
Oct 11, 01:46 UTC
Oct 10, 2024
[FR][VoIP] - SIP configuration update notification
Completed - The scheduled maintenance has been completed.
Oct 10, 19:33 UTC
Update - There is the complete list of OVHcloud prefixes, registered at ARCEP https://extranet.arcep.fr/uploads/MAJPORTA.csv : 10021, 10133 , 84025 , 84268 , 90002
Oct 9, 08:39 UTC
Update - Half of the update has been completed.
50% of incoming calls are concerned by this update.

Next update 10/10/2024 17H00 UTC
Oct 9, 07:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.


Start time : 08/10/2024 19:00 UTC
End time : 10/10/2024 20:00 UTC
Service impact : None
Service improvement : As part of our policy of continuous improvement, we are carrying out maintenance on our carrier SIP.
An individual communication will be sent.


Here is an example of the configuration before and after this maintenance.
Inbound calls routed with the porta prefix 10021 will keep the prefix.
Non ported number and calls routed without prefix will stay as before.


Before :
INVITE sip:+33123456789@IP;user=phone SIP/2.0
To: <tel:+33123456789>


After :
INVITE sip:+3310021123456789@IP;user=phone SIP/2.0
To: <tel:+3310021123456789 >


Thank you for your understanding.
Oct 2, 13:29 UTC
Oct 9, 2024
[EU][Collaborative solutions] - MX Plan maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 9, 20:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our MX Plan offer offer.

Start time : 09/10/2024 21:00 UTC
End time : 10/10/2024 00:00 UTC
Service impact : During this maintenance operation, emails will not be accessible for around 5 minutes.
Service improvement : As part of our continuous improvement policy of our MX Plan product, we will be doing a maintenance on multiple network equipment.


Thank you for your understanding.
Oct 9, 15:01 UTC
[GRA7][WebPaaS] - WebPass Maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 9, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebPass offer.

This may temporarily affect availability.

Start time : 09/10/2024 17:00 UTC
End time : 09/10/2024 18:00 UTC
Service impact : At one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHcloud that they will be doing a routine maintenance on OVHCLOUD-FR-1 region to release an underlying software upgrade. All projects and environments will continue to function during the upgrade.

Thank you for your understanding.
Oct 4, 18:21 UTC
Oct 8, 2024
[GRA][WebHosting] - Server16 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 8, 22:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.

Start time : 08/10/2024 21:00 UTC
End time : 08/10/2024 22:00 UTC
Service impact : The filerz will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the Server16 (Mail server) to keep our infrastructure up-to-date
Oct 3, 18:17 UTC
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