OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Update - There is the complete list of OVHcloud prefixes, registered at ARCEP https://extranet.arcep.fr/uploads/MAJPORTA.csv : 10021, 10133 , 84025 , 84268 , 90002
Oct 09, 2024 - 08:39 UTC
Update - Half of the update has been completed.
50% of incoming calls are concerned by this update.

Next update 10/10/2024 17H00 UTC

Oct 09, 2024 - 07:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 08, 2024 - 19:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.


Start time : 08/10/2024 19:00 UTC
End time : 10/10/2024 20:00 UTC
Service impact : None
Service improvement : As part of our policy of continuous improvement, we are carrying out maintenance on our carrier SIP.
An individual communication will be sent.


Here is an example of the configuration before and after this maintenance.
Inbound calls routed with the porta prefix 10021 will keep the prefix.
Non ported number and calls routed without prefix will stay as before.


Before :
INVITE sip:+33123456789@IP;user=phone SIP/2.0
To: <tel:+33123456789>


After :
INVITE sip:+3310021123456789@IP;user=phone SIP/2.0
To: <tel:+3310021123456789 >


Thank you for your understanding.

Oct 8, 2024 19:00 - Oct 10, 2024 20:00 UTC
Update - 99% of all instances are now running MySQL 8.0
Oct 08, 2024 - 15:53 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 08, 2024 - 12:50 UTC
Update - Please find below the details of the database upgrade:

ca001 100.0%
eu001 100.0%
eu002 99.5%
eu004 99.1%
eu007 97.7%
eu008 97.4%
eu009 99.2%
eu010 98.9%
eu011 99.2%
eu013 98.8%

Oct 08, 2024 - 12:49 UTC
Update - 96.789% of all production is now running MySQL 8.0.

The remaining instances present interesting challenges which will be tackled one after another.

Oct 01, 2024 - 15:54 UTC
Update - Second phase
New end time : 31/10/2024 12:00 UTC

Oct 01, 2024 - 13:25 UTC
Update - ca001 100%
eu001 98%
eu002 98%
eu004 96%
eu007 96%
eu008 96%
eu009 96%
eu010 98%
eu011 95%
eu013 96%

Upgrades are paused until 30/09/2024

Sep 26, 2024 - 15:52 UTC
Update - Please find below the details of the database upgrade.

ca001 100%
eu001 89%
eu002 74%
eu004 96%
eu007 78%
eu008 96%
eu009 96%
eu010 98%
eu011 95%
eu013 96%

Sep 24, 2024 - 15:56 UTC
Update - Please find below the details of the database upgrade.

ca001 100%
eu001 89%
eu002 49%
eu004 96%
eu007 78%
eu008 93%
eu009 96%
eu010 98%
eu011 95%
eu013 96%


Upgrades are stopped until 23/09

Sep 19, 2024 - 15:30 UTC
Update - Erratum: Contrary to what was announced in the last update (Upgrades are stopped until 19/09/2024), the upgrades resumed on 16/09/2024 and are still in progress.

Here is the progress per cluster:
ca001: 100%
eu001: 89%
eu002: 29%
eu004: 89%
eu007: 78%
eu008: 37%
eu009: 96%
eu010: 98%
eu011: 95%
eu013: 96%

We apologise for any inconvenience caused.

Sep 18, 2024 - 17:51 UTC
Update - Please find below the details of the database upgrade.

ca001 100%
eu001 89%
eu002 29%
eu007 78%
eu008 28%
eu009 14%
eu010 98%
eu011 94%
eu013 96%

Upgrades are stopped until 19/09

Sep 12, 2024 - 14:59 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 12, 2024 - 00:24 UTC
Update - Please find below the details of the database upgrade.
ca001: 100%
eu001: 87%
eu002: 28%
eu007: 80%
eu008: 30%
eu010: 97%
eu013: 43%

The upgrades are now paused, and will continue on 10/09/2024.

Sep 09, 2024 - 18:41 UTC
Update - Upgrades have been paused this week. They will resume on 09/09/2024.
Sep 05, 2024 - 14:06 UTC
Update - Please find below the details of the database upgrade.
ca001: 100% successfully completed.
eu010: 97% successfully completed.
eu001: 87% successfully completed.
eu007: 80% successfully completed.
eu002: 28% successfully completed.
eu008: 4% successfully completed.

The upgrades are now paused, and will continue on 02/09/2024.

Aug 29, 2024 - 16:54 UTC
Update - Please find below the details of the database upgrade.
ca001: 100% successfully completed.
eu010: 97% successfully completed.
eu007: 35% successfully completed.
eu001: 20% successfully completed.
eu008: 4% successfully completed.
eu002: 1% successfully completed.

Aug 27, 2024 - 13:51 UTC
Update - Upgrades have resumed since 2024-08-12. The clusters being upgraded are eu001 and eu007. We expect to finish both at the end of the next week.
Aug 20, 2024 - 08:31 UTC
Update - We are pleased to inform you that 727 instances are now running on MySQl database.
The upgrades are now paused, and will continue on 12/08/2024.

Jul 25, 2024 - 17:13 UTC
Update - 75 instances are now running MySQL database on Cluster eu010.
The upgrades are now paused for the week-end, and will continue on 22/07/2024.

Jul 18, 2024 - 18:21 UTC
Update - 40 instances are now running MySQL database on cluster eu010
Jul 18, 2024 - 08:38 UTC
Update - 1230 databases are now running MySQL database on cluster eu010.
Jul 11, 2024 - 10:16 UTC
Update - Update : Our teams have updated 120 databases
Jul 10, 2024 - 09:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 2024 - 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases.

This may temporarily affect availability.

Start time : 10/07/2024 08:00 UTC
End time : 30/09/2024 12:00 UTC
Service impact : A 1 minute downtime is expected.
Service improvement : We are going to upgrade MySQL 5.7 to MySQL 8.0
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.

The upgrades will occur every Monday, Tuesday, Wednesday and Thursday.
Progress will be posted here.

The maintenance work will be carried out in 2 phases.
The first phase will begin on:
Start time : 10/07/2024 08:00 UTC
End time : 25/07/2024 12:00 UTC

The second phase will begin on:
Start time : 12/08/2024 08:00 UTC
End time : 30/09/2024 12:00 UTC
Progress will be posted here.

Thank you for your understanding.

Jul 10, 2024 08:00 - Sep 30, 2024 12:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu013 Operational
Databases || CloudDB BHS Operational
ca001 Operational
Identity, Security & Operations || Key Management Service Operational
RBX Operational
SBG Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
Spain Operational
Germany Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS Operational
IVR & Call Queues Operational
VXML Operational
Fax Operational
SMS Operational
Billing Operational
Provisioning Operational
VoIP || Telephony Operational
Access SBC Operational
Media Gateways Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Web Hosting || Databases GRA Under Maintenance
eu001 Operational
eu002 Under Maintenance
eu004 Under Maintenance
eu007 Under Maintenance
eu008 Under Maintenance
eu009 Under Maintenance
eu010 Under Maintenance
eu011 Under Maintenance
eu013 Under Maintenance
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster001 Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster022 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Cluster033 Operational
Cluster060 Operational
Cluster090 Operational
Cluster100 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 20:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our MX Plan offer offer.

Start time : 09/10/2024 21:00 UTC
End time : 10/10/2024 00:00 UTC
Service impact : During this maintenance operation, emails will not be accessible for around 5 minutes.
Service improvement : As part of our continuous improvement policy of our MX Plan product, we will be doing a maintenance on multiple network equipment.


Thank you for your understanding.

Oct 9, 15:01 UTC
Completed - The scheduled maintenance has been completed.
Oct 9, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebPass offer.

This may temporarily affect availability.

Start time : 09/10/2024 17:00 UTC
End time : 09/10/2024 18:00 UTC
Service impact : At one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHcloud that they will be doing a routine maintenance on OVHCLOUD-FR-1 region to release an underlying software upgrade. All projects and environments will continue to function during the upgrade.

Thank you for your understanding.

Oct 4, 18:21 UTC
Oct 8, 2024
Completed - The scheduled maintenance has been completed.
Oct 8, 22:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.

Start time : 08/10/2024 21:00 UTC
End time : 08/10/2024 22:00 UTC
Service impact : The filerz will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the Server16 (Mail server) to keep our infrastructure up-to-date

Oct 3, 18:17 UTC
Oct 7, 2024
Completed - The scheduled maintenance has been completed.
Oct 7, 21:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.

Start time : 07/10/2024 21:00 UTC
End time : 07/10/2024 22:00 UTC
Service impact : The filerz will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the Server45 (Mail server) to keep our infrastructure up-to-date

Oct 3, 18:10 UTC
Resolved - Start time : 30/09/2024 11:11 UTC
End time : 04/10/2024 21:39 UTC
Root cause : This incident was due to storage equipment issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Oct 7, 12:59 UTC
Monitoring - Start time : 30/09/2024 11:11 UTC
Service impact : The email services on homez.127 was unreachable.
Root cause : This incident was due to storage equipment issue.
Ongoing actions : Our technical team monitoring this incident.

Oct 1, 08:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 12:18 UTC
Investigating - An incident is in progress on our Mx Plan offer.

Please be aware that this is currently affecting the functionality

Here is detail for this incident :

Start time : 30/09/2024 11:11 UTC
Service impact : The email services on homez.127 are unreachable.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Sep 30, 11:33 UTC
Resolved - Start time : 07/10/2024 08:55 UTC
End time : 07/10/2024 10:12 UTC
Root cause : Network malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Oct 7, 11:34 UTC
Investigating - An incident is in progress on our Web Hosting offer.

Here is detail for this incident :

Start time : 07/10/2024 08:55 UTC
Service impact : Websites slowness on Cluster024
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Oct 7, 09:20 UTC
Resolved - Start time : 07/10/2024 07:45 UTC
End time : 07/10/2024 10:12 UTC
Root cause : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Oct 7, 10:11 UTC
Update - A specific fix is in progress.
You can follow more update on the root incident : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j

Update will be post as significant progress is made.

Oct 7, 09:27 UTC
Identified - An incident is in progress on our Web Hosting offer.

Here is detail for this incident :

Start time : 07/10/2024 07:45 UTC
Service impact : Websites slowness on Cluster030 - Cluster028 - Cluster027 - Cluster026
Root cause : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j
Ongoing actions : Our technical teams is working the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Oct 7, 08:19 UTC
Resolved - Start time : 07/10/2024 07:45 UTC
End time : 07/10/2024 09:58 UTC
Root cause : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Oct 7, 10:02 UTC
Update - DNS in Canada and Tunisia are not impacted.
Oct 7, 08:07 UTC
Identified - An incident is in progress on our DNS offer.

Here is detail for this incident :
Start time : 07/10/2024 07:45 UTC
Service impact : DNS functionality is only available through RBX nodes
Root Cause : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Oct 7, 08:00 UTC
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Resolved - Start time : 04/10/2024 11:16 UTC
End time : 04/10/2024 21:51 UTC
Root cause : It was due to a malfunction on a hardware.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Oct 4, 21:55 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Oct 4, 21:11 UTC
Update - We are continuing to work on a fix for this issue.
Oct 4, 18:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 4, 15:23 UTC
Investigating - Start time : 04/10/2024 11:16 UTC
Service impact : Websites hosted on Filerz102 are temporarily unreachable
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Oct 4, 11:47 UTC
Oct 3, 2024
Resolved - Start time : 03/10/2024 10:01 UTC
End time : 03/10/2024 10:15 UTC
Service impact : Slowness was observed on some hosted websites on Filerz66
Root cause: Hardware issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident

Oct 3, 12:16 UTC
Identified - Root cause: Hardware issue
Ongoing actions : Our technical teams are still working on the issue.

Oct 3, 10:40 UTC
Investigating - Start time : 03/10/2024 10:01 UTC
Service impact : Slowness observed on some hosted websites on Filerz66
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Oct 3, 10:09 UTC
Completed - The scheduled maintenance has been completed.
Oct 3, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web PaaS offer.

Start time : 03/10/2024 06:00 UTC
End time : 03/10/2024 07:00 UTC
Service impact : All projects and environments will continue to function during the upgrade. However, at one point each project will be reallocated resulting in a short interruption
Service improvement : Our partner communicated to OVHcloud that they will be doing a maintenance on OVHCLOUD-FR-1 region to release the latest features, bug fixes and performance updates.

Thank you for your understanding.

Sep 30, 19:22 UTC
Oct 2, 2024
Resolved - Start time : 02/10/2024 05:10 UTC
End time : 02/10/2024 09:25 UTC
Root cause : This incident was due to network issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Oct 2, 10:31 UTC
Investigating - An incident is in progress on our web hosting offer.

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 02/10/2024 05:10 UTC
Service impact : Websites slowness on cluster007.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Oct 2, 09:23 UTC
Oct 1, 2024
Completed - The scheduled maintenance has been completed.
Oct 1, 18:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:00 UTC
Scheduled - Start time : 01/10/2024 16:00 UTC
End time : 01/10/2024 18:00 UTC
Service impact : All projects and environments will continue to function during the upgrade. Our partner will be performing a routine maintenance to optimize performance service on Accounts. This maintenance is expected to impact performance for Accounts services, including the Console, User Accounting, Provisioning and Billing, although, services will remain available at all times.
Service improvement : Our partner communicated to OVHCloud that they will be doing a routine maintenance on account service. This maintenance is expected to not have impact on the projects: no downtime, no performance issue are expected.

Oct 1, 10:58 UTC
Sep 30, 2024
Resolved - Start time : 30/09/2024 08:15 UTC
End time : 30/09/2024 09:10 UTC
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Sep 30, 09:53 UTC
Update - The situation regarding this filerz tends to improve.
Sep 30, 08:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 08:44 UTC
Investigating - An incident is in progress on our WebHosting offer.

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 30/09/2024 08:15 UTC
Service impact : Slowness is observerd on some hosted websites on Filerz892
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Sep 30, 08:43 UTC
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 27/09/2024 08:47 UTC
End time : 27/09/2024 14:30 UTC

Sep 27, 18:47 UTC
Monitoring - We are pleased to inform you that the issue has been resolved and there are no longer any latency issues.
The fix will be monitored for a few hours to ensure that it continues to function correctly.

Sep 27, 15:26 UTC
Investigating - An incident is in progress on our Web Hosting offer.

Here is detail for this incident :

Start time : 27/09/2024 08:47 UTC
Service impact : Websites slowness on filerz855 and Filerz265
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Sep 27, 08:51 UTC
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 27/09/2024 11:53 UTC
End time : 27/09/2024 14:30 UTC

We thank you for your understanding and patience throughout this incident

Sep 27, 18:42 UTC
Monitoring - We are pleased to inform you that the issue has been resolved and there are no longer any latency issues. The fix will be monitored for a few hours to ensure that it continues to function correctly.
Sep 27, 15:26 UTC
Update - Following an investigation, we have also identified latencies on the cluster030 and cluster028.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Sep 27, 14:25 UTC
Investigating - An incident is in progress on our Web Hosting offer.

Here is detail for this incident :

Start time : 27/09/2024 11:53 UTC
Service impact : Websites slowness on 856 - 858 - 916 - 857 - 915
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Sep 27, 11:57 UTC
Resolved - Start time : 26/09/2024 20:12 UTC
End time : 27/09/2024 08:31 UTC
Root cause : Network malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Sep 27, 12:41 UTC
Investigating - An incident is in progress on our Web Cloud offer.

Here is detail for this incident :

Start time : 26/09/2024 20:12 UTC
Service impact : Latencies on zone records update
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Sep 27, 10:33 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 09:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

Start time : 16/09/2024 06:00 UTC
End time : 27/09/2024 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be performing a Web Hosting maintenance.

Thank you for your understanding.

Sep 13, 13:39 UTC
Sep 26, 2024
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 26/09/2024 08:20 UTC
End time : 26/09/2024 15:22 UTC
Root cause : Incident due to disjunction.

We thank you for your understanding and patience throughout this incident

Sep 26, 17:05 UTC
Identified - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding.

Sep 26, 14:54 UTC
Investigating - Ongoing actions : Since 08:55 UTC, some customers are unable to access their mailboxes.
No mail lost during the incident.
However, a delay to receive mails by impacted customers is being observed.
Ongoing actions : Our technical teams are currently working on the incident.
We apologize for the inconvenience and thank you for your understanding.

Sep 26, 09:07 UTC
Monitoring - Ongoing actions : No more impact is being observed since 08:46 UTC.
Customers are able to access their mailboxes again and no delay to receive mails is observed anymore.
Our teams are currently monitoring the situation.

Sep 26, 08:54 UTC
Investigating - Start time : 26/09/2024 08:20 UTC
Service impact : Some customers are unable to access their mailboxes.
No mail lost during the incident.
However, a delay to receive mails by impacted customers is being observed.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Sep 26, 08:47 UTC