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OVHcloud Web Hosting Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[GRA][Web Hosting] - Cluster027
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 09, 2025 - 15:34 UTC
Update - Impacted Service(s) : Some customers may experience slowness on cluster027.
Jul 08, 2025 - 19:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 08, 2025 - 19:11 UTC
Update - We are continuing to monitor for any further issues.
Jul 08, 2025 - 19:11 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We have not observed any disruption since 08/07/2025 07:20 UTC.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our technical team is currently monitoring the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 08, 2025 - 08:50 UTC
Identified - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster027.

Here are some supplementary details :

Start time : 07/07/2025 18:30 UTC
Impacted Service(s) : Some customers may experience slowness on cluster027.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
Jul 07, 2025 - 18:51 UTC
[EU/CA][WebHosting] - Maintenance notification for multiple Databases
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 2025 - 12:13 UTC
Scheduled - As part of our continuous improvement plan, maintenance work has been ongoing on our web hosting offer since 14 May 2025 at 13:15 UTC. 50% of the work has been completed to date.

This may temporarily affect availability.

Start time :14/05/2025 13:15 UTC
End time : 29/08/2025 13:15 UTC
Service impact : The duration of the unavailability of each database will range from one to five minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Databases offer.

Thank you for your understanding.
May 23, 2025 12:13 - Aug 28, 2025 14:13 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
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BHS Operational
Collaborative solutions || EmailPro Operational
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Redirection Operational
Webmail Operational
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Collaborative solutions || Hosted Exchange Operational
Reception Operational
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Redirection Operational
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Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
Collaborative solutions || Zimbra Operational
Web Access Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu005 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
eu013 Operational
Databases || CloudDB BHS Operational
ca001 Operational
ca002 Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Under Maintenance
ca001 Under Maintenance
ca002 Operational
Web Hosting || Databases GRA Under Maintenance
eu001 Operational
eu002 Operational
eu004 Under Maintenance
eu005 Operational
eu007 Under Maintenance
eu008 Under Maintenance
eu009 Under Maintenance
eu010 Under Maintenance
eu011 Operational
eu012 Operational
eu013 Under Maintenance
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Cluster100 Operational
Cluster112 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Internet Access || SDSL Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
OverTheBox || OverTheBox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GRA2][Web Hosting] - Migration cluster012 to cluster112 Jul 10, 2025 20:00-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 10/07/2025 20:00 UTC
End time : 10/07/2025 22:00 UTC
Service impact : During this maintenance, service on the cluster012 will be unreachable during 90min.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on cluster012 to move the service to cluster112.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Posted on Jul 09, 2025 - 08:02 UTC
Jul 10, 2025

No incidents reported today.

Jul 9, 2025

Unresolved incident: [GRA][Web Hosting] - Cluster027.

Jul 8, 2025
[GRA][Web Hosting] - SharedSQL incident notification
Resolved - We would like to inform you that the incident on our Web Hosting offering has now been resolved.

Here is detail for this incident :
Start time : 08/07/2025 07:47 UTC
End time : 08/07/2025 09:46 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 8, 09:49 UTC
Identified - We have determined the origin of the incident affecting our Web Hosting offer on the specific GRA region.

Here is detail for this incident :
Start time : 08/07/2025 07:47 UTC
Impacted Service(s) : Some sharedSQL instances are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their sharedSQL instances.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 09:37 UTC
Investigating - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues in the GRA region.

Here is detail for this incident :
Start time : 08/07/2025 07:47 UTC
Impacted Service(s) : Some sharedSQL instances are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their sharedSQL instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 09:21 UTC
Jul 7, 2025
[GRA][Web Hosting] - Cluster024
Resolved - We had an incident affecting our Web Hosting offer in the cluster024 that is now resolved.

Here is detail for this incident :
Start time : 07/07/2025 15:30 UTC
End time : 07/07/2025 15:47 UTC
Impacted Service(s) : Cluster024 were temporarily unavailable.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Jul 7, 15:53 UTC
[GLOBAL][VoIP] - CCS incident notification
Resolved - We are pleased to inform you that the incident affecting our VoIP offering has been resolved.

Start time : 07/07/2025 13:05 UTC
End time : 07/07/2025 14:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 14:49 UTC
Identified - We are currently investigating an incident affecting our VoIP offering, which is causing temporary availability issue.

Here are some supplementary details :

Start time : 07/07/2025 13:05 UTC
Impacted Service(s) : Some CCS and services provided by CCS (cloudivr, call queue) are temporarily unreachable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
Jul 7, 14:36 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
[GRA][Web Hosting] - Cluster011/Filerz560 incident notification
Resolved - We would like to inform you that the incident on Filerz560 in Cluster011 has now been resolved.

Here is detail for this incident :
Start time : 03/07/2025 10:30 UTC
End time : 04/07/2025 00:00 UTC
Root Cause : This incident was caused by a faulty network cable.

We thank you for your understanding and patience throughout this incident.
Jul 4, 15:04 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Websites hosted on filerz560 are experiencing slowness.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 22:28 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The websites of filerz560 are temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 21:59 UTC
Investigating - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the Filerz560 in Cluster011.

Here is detail for this incident :
Start time : 03/07/2025 10:30 UTC
Impacted Service(s) : Slowness is being observed on Filerz560.
Customers Impact : Customers are temporarily facing slowness accessing their websites hosted on Filerz560.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 15:10 UTC
Jul 3, 2025
[GRA2][Web Hosting] - Maintenance on cluster002 to cluster017
Completed - The scheduled maintenance has been completed since 03/07/2025 22:21 UTC.
The logs for clusters 12, 13, and 17 during the maintenance are not available.
Jul 3, 22:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 03/07/2025 21:00 UTC
End time : 03/07/2025 22:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically :
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters : To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on our Web Hosting offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on logs and metrics for impacted clusters.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/qm1852976z6b

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Jul 3, 14:54 UTC
[BHS][Webhosting] - Cluster051 filerz 666/filerz667
Completed - Maintenance was completed at 06:59 UTC on 03/07/2025, and all services are now operational.
Jul 3, 08:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 06:55 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This will temporarily affect availability on Cluster051 filerz 666/filerz667.

Start time : 03/07/2025 06:15 UTC
End time : 03/07/2025 08:00 UTC
Service impact : During this maintenance, webhosting cluster051, ssh/ftp access and logs/stats will be unavailable.
Service improvement : The operation is linked to this maitenance https://bare-metal-servers.status-ovhcloud.com/incidents/frc19gfcp0z1

Thank you for your understanding.
Jul 3, 06:51 UTC
[GRA2][Web Hosting] - Cluster013
Resolved - We would like to inform you that the incident on our Web Hosting offer in the cluster013 has now been resolved.

Here is detail for this incident :
Start time : 02/07/2025 04:20 UTC
End time : 03/07/2025 01:39 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Jul 3, 01:40 UTC
Identified - We have determined the origin of the incident affecting our Web Hosting offer on the specific Cluster.

Here are some supplementary details :
Start time : 02/07/2025 04:20 UTC
Impacted Service(s) : Cluster013 logs are temporarily unavailable.
Customers Impact : Customers do not have access to their logs on cluster013.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 20:11 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offer in the cluster013.

Here is detail for this incident :

Start time : 02/07/2025 04:20 UTC
Impacted Service(s) : Customers do not have access to their logs on cluster013.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 10:19 UTC
Jul 2, 2025
[GRA][Web Hosting] - Cluster012 / FilerZ232 incident notification
Resolved - We would like to inform you that the incident on Cluster012 / Filerz232 has now been resolved.

Here is detail for this incident :
Start time : 02/07/2025 12:50 UTC
End time : 02/07/2025 13:20 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 13:49 UTC
Identified - We have determined the origin of the incident affecting our offer on the specific Cluster012 / Filerz232.

Here are some supplementary details :

Start time : 02/07/2025 12:50 UTC
Impacted Service(s) : Filerz232 is temporarily unreachable.
Customers Impact : Customers are temporarily unable to access websites on Filerz232.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 13:09 UTC
[GRA][Web Hosting] - Cluster012 / filerZ232 incident notification
Resolved - We would like to inform you that the incident on our Web Hosting offering has now been resolved.

Here is detail for this incident :
Start time : 02/07/2025 08:40 UTC
End time : 02/07/2025 12:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 12:38 UTC
Identified - We have determined the origin of the incident affecting our offer on the specific Cluster012 / filerZ 232.

Here are some supplementary details :

Start time : 02/07/2025 08:01 UTC
Impacted Service(s) : File server 232 is unreachable on Web Hosting cluster012.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 10:02 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster012 / filerZ 232.

Here are some supplementary details :

Start time : 02/07/2025 08:40 UTC
Impacted Service(s) : File server 232 is unreachable on Web Hosting cluster012.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 10:01 UTC
[GRA][Collaborative solutions] - Mx plan incident notification
Resolved - We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 09:35 UTC
End time : 01/07/2025 10:20 UTC
Root Cause : This incident was caused by an network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 09:42 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Since 10:20 UTC, access to mailboxes is available again.
Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 12:48 UTC
Investigating - We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

Here is detail for this incident :
Start time : 01/07/2025 09:35 UTC
Impacted Service(s) : Access to mailboxes is temporarily unavailable.
Customers Impact : Some customers may not be able to have access to their mailboxes.
Emails received during the incident will be stored and delivered after the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 09:58 UTC
[POLAND][SMS] - incident notification
Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 01/07/2025 00:00 UTC
End time : 01/07/2025 14:15 UTC
Root Cause : This incident was caused by a issue on our provider side.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 09:08 UTC
Identified - We have determined the origin of the incident affecting our SMS offer on the specific region.

Here are some supplementary details :
Start time : 01/07/2025 00:00 UTC
Impacted Service(s) : SMS reception is temporarily unavailable in Poland.
Customers Impact : Customers in Poland are temporarily unable to receive SMS.
However, if customers try to send an SMS, the recipient won't receive it.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 09:50 UTC
Investigating - We are currently experiencing an event affecting our SMS Delivery in Poland

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 09:31 UTC
[GRA2][Web Hosting] - Cluster012 - Filerz232
Resolved - We would like to inform you that the incident on cluster012 filerz232 has now been resolved.

Here is detail for this incident :
Start time : 02/07/2025 05:28 UTC
End time : 02/07/2025 08:15 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 08:43 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offer in the cluster012 filerz232.

Here is detail for this incident :

Start time : 02/07/2025 05:28 UTC
Impacted Service(s) : All of websites hosted on cluster 012 filerz232 are temporarily unreachable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 05:51 UTC
[GLOBAL][VoIP] - Softcall incident notification
Resolved - We had an incident on VoIP which has now been resolved.

Here are some supplementary details :

Start time : 02/07/2025 08:00 UTC
End time : 02/07/2025 08:15 UTC
Impacted Service(s) : We would like to inform you that there have been no incoming or outgoing calls for the softcall service.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 08:28 UTC
Jul 1, 2025
[GRA][Web Hosting] - Cluster024 incident notification
Resolved - We would like to inform you that the incident on Cluster024 has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 09:13 UTC
End time : 01/07/2025 10:45 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 12:56 UTC
Investigating - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on the cluster024.

Here is detail for this incident :
Start time : 01/07/2025 09:13 UTC
Impacted Service(s) : Customers may experience slowness on some websites on the cluster024.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 09:21 UTC
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
[SBG3][Collaborative Solution] - Private Exchange incident notification
Resolved - We experienced an incident affecting our Collaborative Solutions offering. This caused temporary availability issues with the Private Exchange services in the SBG3 region.

Here is detail for this incident :
Start time : 27/06/2025 01:20 UTC
End time : 27/06/2025 03:30 UTC
Impacted Service(s) : Some Private Exchange services were not accessible.
Customers Impact : Customers may have experienced issues while accessing Private Exchange services.
Root Cause : This incident was caused by an issue with the network equipment.

We thank you for your understanding and patience throughout this incident.
Jun 27, 04:16 UTC
Jun 26, 2025
[GRA3][Web Cloud] - Zimbra Mailbox 10 incident notification.
Resolved - We would like to inform you that the incident on Zimbra offer has now been resolved.

Here is detail for this incident :
Start time : 26/06/2025 05:01 UTC
End time : 26/06/2025 09:17 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 26, 12:07 UTC
Update - We would like to inform you that the incident on Zimbra offer has now been resolved.

Here is detail for this incident :
Start time : 26/06/2025 05:01 UTC
End time : 26/06/2025 09:17 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 26, 12:06 UTC
Update - The incident is still ongoing. Please be assured that we are doing everything possible to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Jun 26, 08:37 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Jun 26, 06:46 UTC
Identified - We are currently experiencing an incident affecting our Zimbra offer in the specific Mailstore10 which is causing temporary unavailablity.

Here is detail for this incident :

Start time : 26/06/2025 05:01 UTC
Service Impact : Mailstore10 is unreachable.
Customers Impact : Users cannot log in to their email addresses, whether via webmail or a heavy mail client,they cannot send or receive emails.
Emails received during the incident will be stored and delivered after the incident is resolved.
Ongoing Actions : Our team is actively working to resolve the incident and restore the service as quickly as possible.

We will keep you informed of the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 05:54 UTC
Investigating - We are currently experiencing an event affecting our Zimbra offer in the specific Mailstore 10. .
Start time : 26/06/2025 05:01 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 05:46 UTC
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