[FR][Web Cloud] - VoIP incident notification
Identified - We are currently experiencing an incident affecting our VoIP offering.

Please find the details of this incident below :
Start time : 13/09/2026 20:00 UTC
Impacted Service(s) : Call routing is affected due to a wrong file received from a third-party operator on the APNF side.
Customers Impact : Customers may experience call routing failures or misrouted calls for numbers affected.
Root Cause : This incident is caused by our Provider.
Ongoing Actions : Our teams are working with the relevant parties to restore normal call routing as quickly as possible.
The expected resolution date is 21/09/2026.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 2026 - 13:14 UTC
[GLOBAL][Domains] - Domains name incident notification on .CH and .LI
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .CH and .LI domains.

Here are some supplementary details :

Start time : 07/09/2026 07:30 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CH and .LI domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .CH and .LI domains.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 07, 2026 - 07:53 UTC
[GRA/BHS][Web Hosting] - Clusters Maintenance Notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 2026 - 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 24/08/2026 07:00 UTC
End time : 02/10/2026 16:00 UTC
Service impact : During this maintenance, some slowness may temporarily appear on all webhosting clusters in GRA and BHS. There will be no service disruption.
Service improvement : As part of our common upgrade process, we will perform maintenance on all webhosting clusters in GRA and BHS.

Thank you for your understanding.
Aug 24, 2026 07:00 - Oct 2, 2026 16:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Uptime over the past 90 days. View historical uptime.
CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Hosted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || MX Plan Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Office Operational
Operations Operational
Collaborative solutions || OVH Mail Migrator Operational
Collaborative solutions || Private Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Trusted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Zimbra Operational
Web Access Operational
Delivery email Operational
Operations Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Partial Outage
Registration Partial Outage
Renew Partial Outage
Transfer Partial Outage
Restore Partial Outage
Delete Partial Outage
Databases || CloudDB GRA Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Databases || CloudDB BHS Operational
ca001 Operational
ca002 Operational
Identity, Security & Operations || Key Management Service Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-CENTRAL-WAW Operational
EU-SOUTH-MIL Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
Managed Hosting for WordPress || GRA Operational
eu-prd-001 Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Partial Outage
France Partial Outage
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
ca002 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Web Hosting || Datacenter BHS Under Maintenance
Cluster151 Under Maintenance
Redirect Operational
Web Hosting || Datacenter GRA Under Maintenance
Cluster100 Operational
Cluster102 Under Maintenance
Cluster103 Operational
Cluster105 Under Maintenance
Cluster106 Operational
Cluster107 Under Maintenance
Cluster110 Under Maintenance
Cluster111 Operational
Cluster112 Under Maintenance
Cluster113 Under Maintenance
Cluster114 Operational
Cluster115 Operational
Cluster117 Under Maintenance
Cluster120 Under Maintenance
Cluster121 Under Maintenance
Cluster123 Under Maintenance
Cluster124 Under Maintenance
Cluster126 Under Maintenance
Cluster127 Under Maintenance
Cluster128 Under Maintenance
Cluster129 Under Maintenance
Cluster130 Under Maintenance
Cluster131 Under Maintenance
Redirect Operational
Cluster024 Under Maintenance
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Internet Access || SDSL Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
OverTheBox || OverTheBox Operational
Web Access Operational
Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[GRA][Web Hosting] - Multiple Filerz maintenance notification Sep 21, 2026 20:00 - Oct 1, 2026 23:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer for filerz located in cluster105.

Start time : 21/09/2026 20:00 UTC
End time : 01/10/2026 23:00 UTC
Service impact : During this maintenance, Filerz listed below will be temporarily unavailable for 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be performing a migration for multiple Filerz hosting your data.

List of concerned Filerz:
- filerz276 located in Cluster113: maintenance will start on the 21/09/2026 20:00 UTC
- filerz293 located in Cluster113: maintenance will start on the 21/09/2026 20:00 UTC
- filerz295 located in Cluster113: maintenance will start on the 21/09/2026 20:20 UTC
- filerz300 located in Cluster113: maintenance will start on the 21/09/2026 20:40 UTC
- filerz303 located in Cluster113: maintenance will start on the 21/09/2026 21:00 UTC
- filerz305 located in Cluster117: maintenance will start on the 21/09/2026 21:40 UTC
- filerz307 located in Cluster117: maintenance will start on the 22/09/2026 05:00 UTC
- filerz308 located in Cluster117: maintenance will start on the 22/09/2026 05:20 UTC
- filerz316 located in Cluster105: maintenance will start on the 22/09/2026 05:40 UTC
- filerz317 located in Cluster105: maintenance will start on the 22/09/2026 06:00 UTC
- filerz326 located in Cluster105: maintenance will start on the 22/09/2026 06:20 UTC
- filerz329 located in Cluster105: maintenance will start on the 22/09/2026 06:40 UTC
- filerz330 located in Cluster105: maintenance will start on the 22/09/2026 20:00 UTC
- filerz343 located in Cluster105: maintenance will start on the 22/09/2026 20:20 UTC
- filerz344 located in Cluster105: maintenance will start on the 22/09/2026 20:40 UTC
- filerz349 located in Cluster105: maintenance will start on the 22/09/2026 21:00 UTC
- filerz355 located in Cluster107: maintenance will start on the 22/09/2026 21:20 UTC
- filerz356 located in Cluster102: maintenance will start on the 22/09/2026 21:40 UTC
- filerz389 located in Cluster107: maintenance will start on the 23/09/2026 05:00 UTC
- filerz393 located in Cluster107: maintenance will start on the 23/09/2026 05:20 UTC
- filerz408 located in Cluster107: maintenance will start on the 23/09/2026 05:40 UTC
- filerz409 located in Cluster107: maintenance will start on the 23/09/2026 06:00 UTC
- filerz422 located in Cluster102: maintenance will start on the 23/09/2026 06:20 UTC
- filerz423 located in Cluster115: maintenance will start on the 23/09/2026 06:40 UTC
- filerz427 located in Cluster115: maintenance will start on the 23/09/2026 20:00 UTC
- filerz436 located in Cluster115: maintenance will start on the 23/09/2026 20:20 UTC
- filerz450 located in Cluster115: maintenance will start on the 23/09/2026 20:40 UTC
- filerz458 located in Cluster115: maintenance will start on the 23/09/2026 21:00 UTC
- filerz461 located in Cluster102: maintenance will start on the 23/09/2026 21:20 UTC
- filerz464 located in Cluster102: maintenance will start on the 23/09/2026 21:40 UTC
- filerz466 located in Cluster102: maintenance will start on the 24/09/2026 05:00 UTC
- filerz467 located in Cluster102: maintenance will start on the 24/09/2026 05:20 UTC
- filerz491 located in Cluster102: maintenance will start on the 24/09/2026 05:40 UTC
- filerz502 located in Cluster111: maintenance will start on the 24/09/2026 06:00 UTC
- filerz518 located in Cluster111: maintenance will start on the 24/09/2026 06:20 UTC
- filerz534 located in Cluster111: maintenance will start on the 24/09/2026 06:40 UTC
- filerz536 located in Cluster111: maintenance will start on the 24/09/2026 20:00 UTC
- filerz537 located in Cluster111: maintenance will start on the 24/09/2026 20:20 UTC
- filerz540 located in Cluster111: maintenance will start on the 24/09/2026 20:40 UTC
- filerz545 located in Cluster111: maintenance will start on the 24/09/2026 21:00 UTC
- filerz550 located in Cluster111: maintenance will start on the 24/09/2026 21:20 UTC
- filerz563 located in Cluster114: maintenance will start on the 24/09/2026 21:40 UTC
- filerz569 located in Cluster114: maintenance will start on the 28/09/2026 20:00 UTC
- filerz573 located in Cluster114: maintenance will start on the 28/09/2026 20:20 UTC
- filerz574 located in Cluster114: maintenance will start on the 28/09/2026 20:40 UTC
- filerz575 located in Cluster114: maintenance will start on the 28/09/2026 21:00 UTC
- filerz584 located in Cluster114: maintenance will start on the 28/09/2026 21:20 UTC
- filerz586 located in Cluster114: maintenance will start on the 28/09/2026 21:40 UTC
- filerz587 located in Cluster114: maintenance will start on the 29/09/2026 05:00 UTC
- filerz589 located in Cluster114: maintenance will start on the 29/09/2026 05:20 UTC
- filerz591 located in Cluster114: maintenance will start on the 29/09/2026 05:40 UTC
- filerz602 located in Cluster114: maintenance will start on the 29/09/2026 06:00 UTC
- filerz605 located in Cluster114: maintenance will start on the 29/09/2026 06:20 UTC
- filerz608 located in Cluster110: maintenance will start on the 29/09/2026 06:40 UTC
- filerz639 located in Cluster110: maintenance will start on the 29/09/2026 20:00 UTC
- filerz649 located in Cluster110: maintenance will start on the 29/09/2026 20:20 UTC
- filerz650 located in Cluster110: maintenance will start on the 29/09/2026 20:40 UTC
- filerz651 located in Cluster110: maintenance will start on the 29/09/2026 21:00 UTC
- filerz657 located in Cluster110: maintenance will start on the 29/09/2026 21:20 UTC
- filerz658 located in Cluster110: maintenance will start on the 29/09/2026 21:40 UTC
- filerz659 located in Cluster110: maintenance will start on the 30/09/2026 05:00 UTC
- filerz686 located in Cluster110: maintenance will start on the 30/09/2026 05:20 UTC
- filerz722 located in Cluster106: maintenance will start on the 30/09/2026 05:40 UTC
- filerz724 located in Cluster106: maintenance will start on the 30/09/2026 06:00 UTC
- filerz726 located in Cluster106: maintenance will start on the 30/09/2026 06:20 UTC
- filerz733 located in Cluster106: maintenance will start on the 30/09/2026 06:40 UTC
- filerz734 located in Cluster106: maintenance will start on the 30/09/2026 20:00 UTC
- filerz738 located in Cluster106: maintenance will start on the 30/09/2026 20:20 UTC
- filerz763 located in Cluster106: maintenance will start on the 30/09/2026 20:40 UTC
- filerz868 located in Cluster103: maintenance will start on the 30/09/2026 21:00 UTC
- filerz879 located in Cluster103: maintenance will start on the 30/09/2026 21:20 UTC
- filerz891 located in Cluster103: maintenance will start on the 30/09/2026 21:40 UTC
- filerz902 located in Cluster103: maintenance will start on the 01/10/2026 05:00 UTC
- filerz903 located in Cluster103: maintenance will start on the 01/10/2026 05:20 UTC
- filerz905 located in Cluster103: maintenance will start on the 01/10/2026 05:40 UTC
- filerz906 located in Cluster103: maintenance will start on the 01/10/2026 06:00 UTC
- filerz907 located in Cluster103: maintenance will start on the 01/10/2026 06:20 UTC
- filerz908 located in Cluster103: maintenance will start on the 01/10/2026 06:40 UTC
- filerz909 located in Cluster103: maintenance will start on the 01/10/2026 20:00 UTC
- filerz910 located in Cluster103: maintenance will start on the 01/10/2026 20:20 UTC
- filerz911 located in Cluster103: maintenance will start on the 01/10/2026 20:40 UTC
- filerz912 located in Cluster103: maintenance will start on the 01/10/2026 21:00 UTC
- server768 located in Cluster106: maintenance will start on the 01/10/2026 21:20 UTC
- server897 located in Cluster103: maintenance will start on the 01/10/2026 21:40 UTC

Thank you for your understanding.
Posted on Sep 17, 2026 - 15:06 UTC

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

[GRA2][Web Hosting] - Filerz293 - Cluster113 maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 17, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer on Filerz293 located in Cluster113.

Start time : 17/09/2026 21:00 UTC
End time : 17/09/2026 21:30 UTC
Service impact : Filerz293 will be temporarily unavailable for 10 minutes during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be performing a reboot for Filerz293.

Thank you for your understanding.
Sep 17, 15:13 UTC
[GRA][Web Hosting] - Clusters 113/115/114/111/106 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 08/09/2026 20:00 UTC
End time : 18/09/2026 01:00 UTC

List of concerned Filerz:
filerz261 Cluster 113
filerz286 Cluster 113
filerz291 Cluster 113
filerz294 Cluster 113
filerz421 Cluster 115
filerz425 Cluster 115
filerz428 Cluster 115
filerz429 Cluster 115
filerz547 Cluster 114
filerz553 Cluster 111
filerz560 Cluster 111
filerz564 Cluster 114
filerz568 Cluster 114
filerz576 Cluster 114
filerz581 Cluster 114
filerz585 Cluster 114
filerz771 Cluster 106
filerz772 Cluster 106
filerz773 Cluster 106
filerz774 Cluster 106
filerz775 Cluster 106
filerz776 Cluster 106
filerz778 Cluster 106
filerz779 Cluster 106

Service impact : We will be migrating the various Filerz servers to keep our infrastructure up to date and more stable, thereby preventing further service interruptions. The Filerz servers will be unavailable for 30 minutes on the scheduled migration date.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on the web hosting infrastructure.

Thank you for your understanding.
Aug 20, 17:15 UTC

Sep 16, 2026

[GLOBAL][Collaborative solutions] - MX Plan incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 16/09/2026 21:32 UTC
End time : 16/09/2026 22:27 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 22:53 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 16/09/2026 21:32 UTC
Impacted Service(s) : Some MX Plan mailboxes are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client.
Also, customers cannot send or receive emails.
Emails will be stored and delivered after the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 22:15 UTC
[GLOBAL][Domains] - Domains Name incident notification on .MG and .TL
Resolved - We are pleased to inform you that the incident affecting our .MG and .TL Domains offering has been resolved.

Start time : 02/09/2026 11:50 UTC
End time : 16/09/2026 11:40 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 12:06 UTC
Update - Please find an update of this incident below :

Update: Operations on .TL domains have been fully restored since 14/09/2026 07:46 UTC.
The incident continues to affect .MG domains.

Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) remain temporarily unavailable for .MG domains.
Customers Impact : Customers are still temporarily unable to perform the specified operations on .MG domains.
Ongoing Actions : Our teams remain mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 14, 08:13 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .MG and .TL domains.

Here are some supplementary details :

Start time : 02/09/2026 11:50 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL domains.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 12:00 UTC
[GLOBAL][Domains] - Domains Name Incident Notification on .CO
Resolved - We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 02/09/2026 13:30 UTC
End time : 16/09/2026 11:40 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 11:54 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer.
Customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 02/09/2026 13:30 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 13:43 UTC
[GRA][Databases] - CloudDB/SharedSQL Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 15/09/2026 22:40 UTC
End time : 16/09/2026 00:01 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 06:06 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.

Here are some supplementary details :

Start time : 15/09/2026 22:40 UTC
Impacted Service(s) : Clouddb048 and clouddb009 in eu009 and sharedsql036 in eu009 Databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 22:58 UTC

Sep 15, 2026

[GLOBAL][Collaborative solutions] - MX Plan incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offering on MX Plan has been resolved.

Start time : 15/09/2026 09:10 UTC
End time : 15/09/2026 09:23 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 10:23 UTC
Monitoring - Service has been fully restored since 15/09/2026 09:23 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 15/09/2026 09:10 UTC
Impacted Service(s) : Some MX Plan mailboxes were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client.
Also, customers couldn't send or receive emails.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 09:50 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 09:10 UTC
Impacted Service(s) : Some MX Plan mailboxes are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client.
Also, customers cannot send or receive emails.
Emails will be stored and delivered after the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 09:27 UTC
[GLOBAL][Collaborative solutions] - Zimbra Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offering on Zimbra has been resolved.

Start time : 15/09/2026 05:40 UTC
End time : 15/09/2026 10:02 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 10:08 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Zimbra mailboxes are still unavailable.
Ongoing Actions : Our teams are still working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 09:42 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 05:40 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes and emails are not being delivered. Email delivery will resume once the server is back online.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 08:01 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 05:40 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes and emails are not being delivered. Email delivery will resume once the server is back online.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 06:26 UTC
[Global][Collaborative solutions] - Zimbra Incident Notification
Resolved - We had an incident on our Collaborative solutions offer which has now been resolved.

Here are some supplementary details :

Start time : 15/09/2026 01:48 UTC
End time : 15/09/2026 02:30 UTC
Impacted Service(s) : Zimbra mailboxes.
Customers Impact : Some customers were temporarily unable to access their Zimbra mailboxes.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Sep 15, 03:49 UTC
[GRA][Databases] - CloudDB Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 15/09/2026 03:12 UTC
End time : 15/09/2026 03:41 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 03:45 UTC
Investigating - We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 15/09/2026 03:12 UTC
Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu012.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
Sep 15, 03:37 UTC
[GRA][Databases] - CloudDB Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 15/09/2026 01:28 UTC
End time : 15/09/2026 01:38 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 01:40 UTC
Investigating - We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 15/09/2026 01:28 UTC
Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu007.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
Sep 15, 01:34 UTC
[GRA][Databases] - CloudDB Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 15/09/2026 00:39 UTC
End time : 15/09/2026 01:15 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 01:18 UTC
Investigating - We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 15/09/2026 00:39 UTC
Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu012.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
Sep 15, 00:59 UTC

Sep 14, 2026

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Sep 7, 2026

[GRA][Databases] - CloudDB Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Web Cloud Databases offering has been resolved.

Start time : 07/09/2026 15:30 UTC
End time : 07/09/2026 19:03 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 7, 19:33 UTC
Identified - We are currently investigating an incident affecting our Web Cloud Databases offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 07/09/2026 15:30 UTC
Impacted Service(s) : The eu005, eu004, eu007, and eu010 CloudDB are currently inaccessible.
Customers Impact : Customers are currently unable to access these CloudDB instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 7, 16:06 UTC
[GRA][Web Hosting] - Filerz901 - Cluster103 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 06/09/2026 19:30 UTC
End time : 07/09/2026 02:00 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 7, 02:24 UTC
Monitoring - Service has been fully restored since 07/09/2026 02:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/09/2026 19:30 UTC
Impacted Service(s) : The websites hosted on Filerz 901 in cluster 103 were temporarily unavailable.
Customers Impact : Customers with a website hosted on FilerZ901 in Cluster103 were temporarily unable to access it.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 7, 02:10 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the GRA region

Here are some supplementary details :

Start time : 06/09/2026 19:30 UTC
Impacted Service(s) : The websites hosted on Filerz 901 in cluster 103 are temporarily unavailable.
Customers Impact : Customers with a website hosted on filerZ901 in cluster103 are temporarily unable to access it.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 7, 01:52 UTC

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

[GRA][Collaborative solutions] - MX Plan Filerz maintenance notification
Completed - All services are operational.
Sep 4, 03:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our MX Plan Filerz.

The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

Start time : 03/09/2026 23:00 UTC
End time : 04/09/2026 04:01 UTC
Service impact : The service will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.

Thank you for your understanding.
Sep 3, 04:20 UTC
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