OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Investigating - Start time : 01/02/2023 14:08 UTC
Service impact : Slowness on some hosted websites
Technical impact (DC/geographical area) : GRA1
Ongoing actions : Our technical teams are currently investigating.

Feb 01, 2023 - 14:29 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Web Hosting || Datacenter GRA Degraded Performance
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Degraded Performance
Cluster021 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Redirect Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Databases || CloudDB GRA Operational
eu001 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Databases || CloudDB BHS Operational
ca001 Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
Spain Operational
Germany Operational
United Kingdom Operational
VoIP || Services Operational
Conferences Operational
CCS Operational
IVR & Call Queues Operational
VXML Operational
Fax Operational
SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Media Gateways Operational
Voicemail Operational
VoIP || Core Network Operational
OverTheBox || OverTheBox Operational
Internet Access || ADSL Operational
Internet Access || FTTH Operational
Internet Access || SDSL Operational
Internet Access || Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[GRA3][Mail] - Filerz 1850 / Filerz 1852 Feb 1, 2023 22:00 - Feb 2, 2023 02:00 UTC
Update - You can find below new informations about the maintenance:

Start time : 01/02/2023 22:00 UTC 
End time : 02/02/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Following our continuous improvement policy, we are rolling a hardware upgrade campaign for mail servers.

Jan 25, 2023 - 18:22 UTC
Scheduled - Start time : 01/02/2023 22:00 UTC 
End time : 03/02/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Following our continuous improvement policy, we are rolling a hardware upgrade campaign for mail servers.

Jan 20, 2023 - 23:54 UTC
[P19][VoIP] - RIO service Feb 2, 2023 20:00-20:30 UTC
Start time : 02/02/2023 20:00 UTC
End time : 02/02/2023 20:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we need to move RIO service outside P19.

Posted on Feb 01, 2023 - 00:38 UTC
[GRA3][Mail] - Filerz1847 / Filerz1848 Feb 2, 2023 22:00 - Feb 3, 2023 02:00 UTC
Start time : 02/02/2023 22:00 UTC 
End time : 03/02/2023 02:00 UTC 
Service impact : Mailbox will be inaccessible on these two filerz. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.

Posted on Jan 26, 2023 - 23:03 UTC
[GRA3][Mail] - Filerz1855 / Filerz1857 Feb 6, 2023 22:00 - Feb 7, 2023 02:00 UTC
Start time : 06/02/2023 22:00 UTC 
End time : 07/02/2023 02:00 UTC 
Service impact : Mailbox will be inaccessible on these two filerz. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.

Posted on Jan 26, 2023 - 23:06 UTC
[GRA3][Mail] - Filerz1858 / Filerz1864 Feb 7, 2023 22:00 - Feb 8, 2023 02:00 UTC
Start time : 07/02/2023 22:00 UTC 
End time : 08/02/2023 02:00 UTC 
Service impact : Mailbox will be inaccessible on these two filerz. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.

Posted on Jan 26, 2023 - 23:13 UTC
Past Incidents
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 00:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 22:01 UTC
Scheduled - Start time : 31/01/2023 22:00 UTC
End time : 01/02/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.

Jan 20, 20:22 UTC
Completed - The scheduled maintenance has been completed.
Feb 1, 00:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 19:00 UTC
Scheduled - Start time : 31/01/2023 19:00 UTC 
End time : 31/01/2023 23:00 UTC 
Service impact : None
Service improvement : We need to improve security protocol to access the infra. The goal is to improve our quality by getting a better notation regarding our SSL connection.

Jan 24, 16:57 UTC
Jan 31, 2023
Resolved - End time : 31/01/2022 07:21 UTC
Service status: The regeneration of the statistics was successful.
The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on a hardware.

Jan 31, 13:22 UTC
Update - Our teams are currently removing some load from the cluster003, in order to be able to continue the regeneration of the statistics.
Jan 24, 14:46 UTC
Update - The regeneration of the statistics is completed but our teams found some missing statistics from 31/10/2022 to 06/11/2022 and they are currently working on regenerating them.
Jan 2, 09:07 UTC
Update - The regeneration of the statistics is still in progress and is 95% completed.
Dec 26, 10:00 UTC
Update - The regeneration of the statistics is still in progress and is 89% completed.
Dec 19, 09:52 UTC
Update - The regeneration of the statistics is still in progress and is 72% completed.
Dec 12, 14:01 UTC
Update - The regeneration of the statistics from May to November is still in progress and is 64% completed.
Dec 5, 13:43 UTC
Update - The generation of the current statistics (owstats) is still temporarily frozen.
The regeneration of the past statistics (oct/nov/dec 2021) is completed.

Nov 21, 10:47 UTC
Update - The generation of the current statistics (owstats) is still temporarily frozen.
The regeneration of the past statistics (oct/nov/dec 2021) is 90% completed.

Oct 31, 15:40 UTC
Update - The generation of the current statistics is temporarily frozen.
Oct 25, 12:41 UTC
Update - Our teams are still working on Cluster003. The migration is still in progress.
Oct 24, 08:17 UTC
Update - Update: The migration is still in progress.
Sep 26, 08:47 UTC
Update - The migration is still in progress.
Aug 30, 12:07 UTC
Update - The migration is still in progress.
Statistics are available again and logs are accessible.

Aug 18, 13:17 UTC
Update - The migration is still in progress. Statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC, but logs are accessible.
Aug 8, 15:24 UTC
Update - The migration is still in progress. Logs are accessible but, statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC.
Jul 26, 10:02 UTC
Update - Logs and statistics are temporary unavailable on Cluster 003 since 23/07/2022 01:45 UTC.
Jul 23, 13:33 UTC
Update - The migration is still in progress.
Jul 22, 15:03 UTC
Update - The migration is still in progress.
Jul 15, 12:45 UTC
Update - The migration is still in progress.
Jul 11, 13:51 UTC
Update - Migration is still ongoing.
Jul 4, 09:43 UTC
Update - The migration of the cluster is still in progress. We will come back to you when the migration is completed.
Jun 13, 09:44 UTC
Update - Update:Our teams are in the process of migrating the data to a different filerz which takes time.
That's why the regeneration of statistics is suspended.
We will come back to you when the migration is completed.

Jun 6, 08:55 UTC
Update - Update: There are ongoing maintenance tasks that prevent the regeneration of statistics.
The regeneration of statistics will normally take place mid-next week.

May 20, 13:39 UTC
Update - The regeneration of stats is still on its way.
We will post update when significant progress has been made.

May 13, 17:16 UTC
Update - Update: The regeneration of stats is still on going. 38% have been done.
May 6, 15:18 UTC
Update - Update:We are restarting the last generation for the rest of customer.
Apr 25, 08:40 UTC
Update - Update : There are ongoing maintenance tasks that prevent the regeneration of statistics. We will come back to you to keep you informed.
Apr 15, 08:41 UTC
Update - Update:Regeneration is currently suspended, blocked at 65%.
The generation of the statistics of the day before is still functional however

Mar 25, 10:38 UTC
Update - Update: The daily regeneration is still in progress.
Mar 23, 11:25 UTC
Update - Update: Actually we have 50% generated.
Mar 14, 10:37 UTC
Update - Update:There are 200 sites left to generate to reach 50%.
Mar 14, 10:35 UTC
Update - Update: Our teams will finish generating 50% on the 13/03/2022.
We will keep you informed of the progress.

Mar 11, 13:25 UTC
Update - Update:We are starting the last generation for 50% of customer, Actually we have 45% generated.
Mar 7, 15:31 UTC
Update - Update: We are continuing to generate statistics. We will have finished 50% normally end of next week
Feb 25, 14:17 UTC
Update - We are continuing to work on a fix for this issue.
Feb 23, 12:16 UTC
Update - Ongoing actions : Statistics generation is still in progress . You will be informed of the progress.
Feb 21, 10:35 UTC
Update - Ongoing actions : Patch have been deployed. We relaunch statistics generation . You will be informed of the progress.
Feb 14, 13:46 UTC
Update - Update :Our technical teams have detected a problem during the regeneration of statistics, we are currently creating a patch to correct the problem.
Feb 1, 11:04 UTC
Update - Update: Our technical teams have detected a bug making the display of the statuses invisible on a date period higher than 1 month. They are investigating to determine the origin
Jan 31, 12:05 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
24/01/2022 to 07/02/2022 : Metrics are curently regenerating

Jan 24, 10:53 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.

Jan 21, 14:00 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics finishes being regenerated during the day
30/11/2021 to 13/12/2021 : Reconstructed metrics started
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.

Jan 19, 12:26 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/10/2021 to 16/11/2021 metrics are re-generated.
30/09/2021 to 11/10/2021 metrics are 50% done.
12/01/2022 to 15/01/2022 and 30/11/2021 to 13/12/2021 metrics will be generated shortly.

Jan 18, 09:31 UTC
Update - Ongoing actions :Following some slowness on the filerz, we had to cancel the regeneration spots.
They were relaunched this morning but with a smaller gap in stats to regenerate
Next update : 17/01/2022

Jan 14, 12:00 UTC
Update - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
36% of the statistics are rebuilt since last Friday
Next update max : 17/01/2022

Jan 12, 10:52 UTC
Identified - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
Today 25% of the statistics are rebuilt since last Friday
Next update : 17/01/2022

Jan 10, 08:52 UTC
Investigating - Start time : 07/01/2022
Service impact : some statistiques between september and december are missing
Ongoing actions : We relaunch all statistics generation, this action can take all week-end

Jan 7, 11:13 UTC
Completed - The scheduled maintenance has been completed.
Jan 31, 00:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 22:00 UTC
Update - You can find below new informations about the maintenance:

Start time : 30/01/2023 22:00 UTC
End time : 31/01/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.

Jan 25, 18:20 UTC
Scheduled - Start time : 30/01/2023 22:00 UTC
End time : 01/02/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.

Jan 20, 19:32 UTC
Jan 30, 2023
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - Start Time : 27/01/2023 14:15 UTC
End Time : 27/01/2023 16:06 UTC
Current status : Our technical teams resolved the issue. All impacted services are now operational.

Jan 27, 16:32 UTC
Monitoring - Start time : 27/01/2023 14:15 UTC
Service impact : You may experience delay for emails sent to be delivered.
Ongoing actions : Monitoring
Issue is identified and fixed, delayed emails will be delivered in the next minutes.

Jan 27, 15:29 UTC
Jan 26, 2023
Resolved - Start Time : 23/01/2023 15:00 UTC
End Time : 26/01/2023 15:03 UTC
Root cause : The incident follows the migration of our infrastructure with a new version of the library.
Current status : Our technical teams resolved the issue. All impacted services are now operational.

Jan 26, 15:22 UTC
Update - Our technical teams are still working on resolving the issue.
Jan 26, 09:18 UTC
Investigating - Start time : 23/01/2023 15:00 UTC 
Service impact : Customers are getting the error "504 Backend unavailable" when they try to subscribe to Fax service and SIP Trunk.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Jan 25, 16:51 UTC
Completed - Start time : 25/01/2023 22:00 UTC
End time : 26/01/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.

Jan 26, 01:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 22:00 UTC
Scheduled - Start time : 25/01/2023 22:00 UTC
End time : 26/01/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.

Jan 20, 19:14 UTC
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 19:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 19:00 UTC
Scheduled - Start time : 25/01/2023 19:00 UTC
End time : 25/01/2023 20:00 UTC
Service impact : During operations, there will be the unavailability of sending sms for about 1 minute.
Service improvement : Upgrade customer component in VOIP Services.

Jan 25, 00:20 UTC
Resolved - Start Time : 25/01/2023 09:10 UTC
End Time : 25/01/2023 09:40 UTC
Root cause : The disruptions were due to a disruption in the storage equipment.
Our technical teams resolved the issue. All impacted services are now operational.

Jan 25, 10:04 UTC
Investigating - Start time : 25/01/2023 09:10 UTC
Service impact : Websites slowdown on filerz941
Technical impact (DC/geographical area) : GRA1
Scope of impact : All offers on cluster023
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.

Jan 25, 09:16 UTC
Jan 24, 2023
Completed - Start time : 24/01/2023 19:00 UTC
End time : 24/01/2023 23:00 UTC
Service impact : None
Service improvement : We need to improve security protocol to access the infra. The goal is to improve our quality by getting a better notation regarding our SSL connection.

Jan 24, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 19:00 UTC
Scheduled - Start time : 24/01/2023 19:00 UTC 
End time : 24/01/2023 23:00 UTC 
Service impact : None
Service improvement : We need to improve security protocol to access the infra. The goal is to improve our quality by getting a better notation regarding our SSL connection.

Jan 24, 16:13 UTC
Resolved - Start Time : 21/01/2023 22:00 UTC
End Time : 24/01/2023 20:17 UTC
Service impact : The reporting of events on the CTI (Computer Telephony Integration) was not working nominally .
Root cause : A network equipment caused the incident
Current status : Resolved

Jan 24, 20:29 UTC
Update - Update :A network intervention is planned for 24/01/2023 at 20:00 UTC to fix the problem.
Jan 24, 14:46 UTC
Investigating - Start time : 21/01/2023 22:00 UTC
Service impact : The reporting of events on the CTI (Computer Telephony Integration) does not work nominally .
Also, the line registration works but the feedback for the customer may not work
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.

Jan 22, 23:03 UTC
Completed - The scheduled maintenance has been completed.
Jan 24, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:01 UTC
Scheduled - Start time : 23/01/2023 22:00 UTC
End time : 24/01/2023 03:00 UTC
Service impact : Filerz1014 will be temporarily unreachable during the maintenance
Service improvement : As part of our continuous improvement policy of our webhosting service, we will be doing an internal maintenance on Filerz1014

Jan 23, 10:25 UTC
Jan 23, 2023
Resolved - Start Time : 23/01/2023 22:20 UTC
End Time : 23/01/2023 22:52 UTC
Service impact : web service was unreachable for server1917
Root cause : It was due to a hardware malfunction.
Current status : Resolved

Jan 23, 22:58 UTC
Resolved - Start Time : 23/01/2023 20:00 UTC
End Time : 23/01/2023 20:25 UTC
Service impact : Our teams resolved the issue. All hosted websites are operational.

Jan 23, 20:42 UTC
Investigating - Start time : 23/01/2023 20:00 UTC
Service impact : We are currently experiencing slowness on some hosted websites.
Technical impact (DC/geographical area) : GRA1
Ongoing actions : Our technical teams are investigating on this issue.
Update will be post as significant progress is made.

Jan 23, 20:18 UTC
Resolved - Start Time : 23/01/2023 20:00 UTC
End Time : 23/01/2023 20:25 UTC
Service impact : Our teams resolved the issue. All hosted websites are operational.

Jan 23, 20:41 UTC
Investigating - Start time : 23/01/2023 20:00 UTC
Service impact : We are currently experiencing slowness on some hosted websites.
Technical impact : GRA1
Ongoing actions : Our technical teams are working on the issue.
Update will be post as significant progress is made.

Jan 23, 20:07 UTC
Completed - Start time : 23/01/2023 19:00 UTC
End time : 23/01/2023 20:00 UTC
Service impact : During operations, there will be the unavailability of sending sms for about 1 minute.
Service improvement : Upgrade customer component in VOIP Services.

Jan 23, 19:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 19:00 UTC
Scheduled - Start time : 23/01/2023 19:00 UTC
End time : 23/01/2023 20:00 UTC
Service impact : During operations, there will be the unavailability of sending sms for about 1 minute.
Service improvement : Upgrade customer component in VOIP Services.

Jan 20, 10:59 UTC
Jan 22, 2023
Resolved - Start Time : 22/01/2023 07:10 UTC
End Time : 22/01/2023 08:11 UTC
Service impact :Inaccessibility was being observed on Cluster24. and latency was observed for accessing Cluster23 and Cluster26.
Root cause : The cause of the current incident is related to this incident: Incident link
Current status : Resolved

Jan 22, 09:07 UTC
Monitoring - Start time : 22/01/2023 07:10 UTC
Service impact : Inaccessibility was being observed on Cluster24. and latency was observed for accessing Cluster23 and Cluster26.
Root cause : The cause of the current incident is related to this incident: Incident link
Ongoing actions : Our teams are currently monitoring the situation

Jan 22, 08:11 UTC
Completed - The scheduled maintenance has been completed.
Jan 22, 08:39 UTC
Update - Update : The current maintenance will take more time than expected.
End time : 22/01/2023 09:00 UTC

Jan 22, 08:17 UTC
Update - Update : The current maintenance will take more time than expected.
End time : 22/01/2023 08:00 UTC

Jan 22, 06:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 UTC
Scheduled - Start time : 21/01/2023 21:00 UTC
End time : 22/01/2023 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we need to move the totality of the core VoIP infrastructure from P19 to RBX8 Telco.

Jan 14, 00:48 UTC
Jan 21, 2023
Resolved - Start time : 21/01/2023 22:30 UTC
End time : 21/01/2023 23:30 UTC
Service impact : You may observe some additional latency and perturbation on media (packets loss, audio degradation).
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Jan 21, 22:35 UTC
Resolved - Start time : 21/01/2023 07:50 UTC
End time : 21/01/2023 14:13 UTC
Service status: The situation is back to normal, the service is running nominally.
Root cause: It was due to a malfunction on the last migration and on a software.

Jan 21, 14:19 UTC
Identified - On the B infrastructure It may impact incoming calls which would arrive on another DataBase, and which would therefore not have the information that the line is registered, so the call could not succeed.
The malfunction has been identified , it is about the replication of records between the DataBases. Our technicians are currently fixing it

Jan 21, 13:46 UTC
Investigating - Start time : 21/01/2023 07:50 UTC
Service impact : Our teams have idenfied an issue on dabatases C5B.
Ongoing actions : Our technical teams with our equipments supplier are investigating on this issue.
Update will be post as significant progress is made.

Jan 21, 12:25 UTC
Completed - Start time : 20/01/2023 21:00 UTC
End time : 21/01/2023 07:22 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we need to move the totality of the core VoIP infrastructure from P19 to RBX8 Telco.

Jan 21, 07:27 UTC
Update - Operations on this maintenance are still in progress. No impact for clients.
Jan 21, 06:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 UTC
Scheduled - Start time : 20/01/2023 21:00 UTC
End time : 21/01/2023 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we need to move the totality of the core VoIP infrastructure from P19 to RBX8 Telco.

Jan 12, 23:23 UTC
Jan 20, 2023
Resolved - This incident has been resolved.
Jan 20, 14:29 UTC
Update - Start time : 20/01/2023 11:00 UTC
End time : 20/01/2023 13:05 UTC
Service status: Services are working as they should be.

Jan 20, 14:28 UTC
Monitoring - Start time : 20/01/2023 11:00 UTC
Service impact : There is no more problem with the connectivity to mailpro, all services are operational.
Root cause : Incident occurred during the improvement of our tools.
Ongoing actions : For more caution, we keep this incident in monitoring for a little while longer.

Jan 20, 13:39 UTC
Investigating - Start time : 20/01/2023 11:00 UTC
Service impact : Some customers may experience problem with connectivity to the service.
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.

Jan 20, 13:08 UTC
Completed - The scheduled maintenance has been completed.
Jan 20, 01:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:00 UTC
Scheduled - Start time : 19/01/2023 22:00 UTC
End time : 20/01/2023 02:00 UTC
Service Impact : Mailbox will be inaccessible on these two filerz. Mails in reception will remain pending.
Service Improvement : Hardware upgrade campaign for mail servers.

Jan 16, 21:48 UTC
Jan 19, 2023
Jan 18, 2023
Resolved - Start Time : 17/01/2023 14:00 UTC
End Time : 18/01/2023 08:20 UTC
Service impact : We noticed an malfunction to sent email to orange randomly.
Root cause : This malfunction was caused by server software configuration.
Current status : Resolved

Jan 18, 08:48 UTC