OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Update - Update: 75% of Filerz172 backup have been done.
May 25, 08:08 UTC
Update - Update: 64% of Filerz172 backup has been done.
May 23, 08:32 UTC
Update - Update: 61% of Filerz172 backup has been done.
May 20, 13:03 UTC
Update - Update: 54% of Filerz172 backup has been done.
May 18, 07:58 UTC
Update - Update: 39% of Filerz172 backup has been done.
May 13, 13:04 UTC
Update - Update: 11% of Filerz172 backup has been done.
May 6, 15:11 UTC
Update - Update: Unfortunately, the backup failed. Therefore, it has been rebooted. Since then, 2% of Filerz172 backup has been done.
May 4, 18:01 UTC
Update - Update : Filerz172 : 8% of the full backup is completed.
Apr 29, 13:09 UTC
Update - Update : Filerz172 : 1% of the full backup is completed.
The backup restarted due to a reboot.

Apr 27, 13:33 UTC
Update - Update : Unfortunately, the back up of Filerz172 has failed.
Ongoing Action : The process has been restarted.
Thank you for your understanding.
Filerz172 : 9% of the full backup has been done.

Apr 26, 10:45 UTC
Update - Update : The backup is still in progress.
Apr 22, 08:55 UTC
Update - Update:
Filerz172 : 89% of the full backup has been done.

Apr 19, 12:46 UTC
Update - Update:
Filerz196 : The full backup is completed.
Filerz172 : 55% of the full backup has been done.

Apr 14, 20:38 UTC
Update - Update:
Filerz172 : 55% of the full backup has been done.
Filerz196 : 81% of the full backup has been done.

Apr 13, 06:54 UTC
Update - Update:
Filerz172 : 48% of the full backup has been done.
Filerz196 : 61% of the full backup has been done.

Apr 11, 12:23 UTC
Update - Update:
Filerz172 : 38% of the full backup has been done.
Filerz196 : 30% of the full backup has been done.

Apr 8, 06:59 UTC
Update - Here is a list of Filerz:
+ Filerz172: 31% of the full backup is completed.
+ Filerz196: 12 % of the full backup is completed. The server had rebooted and the full back up has restarted.

Apr 6, 07:38 UTC
Update - Update : The backup is still in progress.
Apr 1, 09:26 UTC
Update - Ongoing actions: +Filerz172: 09% of the full backup is completed. The server had rebooted and the full back up has restarted.
+ Filerz196: 73% of the full backup is completed.

Mar 25, 08:02 UTC
Update - Update : The backup is still in progress.
Mar 23, 12:41 UTC
Update - Ongoing actions: Here is a list of Filerz:
+ Filerz172: 16% of the full backup is completed.
+ Filerz196: 33% of the full backup is completed.

Mar 21, 09:17 UTC
Update - Ongoing actions: Here is a list of Filerz:
+ Filerz172: 16% of the full backup is completed.
+ Filerz196: Due to technical problem, our teams started over the full backup which is now 3 completed.

Mar 21, 08:22 UTC
Update - Ongoing actions: Here is a list of Filerz:
+ Filerz172: 5% of the full backup is completed.
+ Filerz196: Due to technical problem, our teams started over the full backup which is now 3 completed.
We apologize for the inconvenience and thank you for your understanding.

Mar 18, 08:54 UTC
Update - Update:filerz196 : The fullbackup is actually finished.
Mar 14, 11:06 UTC
Update - Update:filerz172 : A fullbackup is actually in progress. The average duration will be at least fifteen days.
Mar 14, 11:01 UTC
Update - Update: Here is the list of filerz with degraded performance :
+ filerz172 : A fullbackup operation is in progress
+ filerz196 : Websites hosted on the filerz may be unavailable. Our technical teams are investigating to know the origin of the degradation

Mar 11, 12:52 UTC
Update - Ongoing actions: Due to a hardware issue, our teams started over the full backup which now is 3% realized.
We apologize for the inconvenience caused.

Mar 9, 12:39 UTC
Update - Update: The full backup is still in progress. We will get back to you as soon as it is complete.
Mar 4, 15:46 UTC
Update - Update: 17% of the full backup has been done.
We will keep you updated on the evolution of the backup.

Feb 28, 16:03 UTC
Update - Update :50GB out of the 10TB have been transmitted.
Feb 25, 17:04 UTC
Identified - Start time : 23/02/2022 14:15 UTC
Service impact : Websites slowdown on filerz172
Technical impact (DC/geographical area) : GRA1
Root cause : A full backup is in progress (6% done)
Scope of impact : All websites hosted on filerz172

Comment : We will get back to you as soon as the backup is complete.

Feb 23, 14:45 UTC
Update - Update: 86% of Filerz786 backup has been done.
May 25, 08:03 UTC
Update - Update: 74% of Filerz786 backup has been done.
May 23, 08:27 UTC
Update - Update: 72% of Filerz786 backup has been done.
May 20, 12:59 UTC
Update - Update: 65% of Filerz786 backup has been done.
May 18, 08:00 UTC
Update - Update: 49% of Filerz786 backup has been done.
May 13, 13:06 UTC
Update - Update:24% of Filerz786 backup has been done.
May 6, 15:13 UTC
Identified - Update: The full back has restarted. 17% of Filerz786 backup has been done.
May 4, 17:54 UTC
Update - Update: Due to a technical issue, the full backup has been stopped and it is planned to be relaunched today at midnight.
We apologize for the inconvenience and thank you for your understanding.

Apr 29, 13:18 UTC
Update - Update: Filerz786 : 4% of the full backup has been done.
Apr 26, 10:45 UTC
Update - Update : The full back up planned for tonight has failed, our teams will proceed with a re-launch tomorrow morning. Thank you for your understanding.
Apr 21, 00:06 UTC
Update - Ongoing actions : Our teams are currently doing a fullbackup.
We will keep you informed on the evolution of the backup.

Apr 20, 13:47 UTC
Investigating - Start time : 20/04/2022 13:26 UTC
Service impact : Some latency is observed. And some hosted websites may be unreachable.
Ongoing actions : Our teams are currently working to solve the problem

Apr 20, 13:37 UTC
Update - The migration of the Cluster024 in GRA1 is completed.
We will resume the migration of the clusters on Monday morning the 30/05/2022.

May 24, 09:30 UTC
Update - The migration of the Cluster024 in GRA1 is starting.
May 24, 07:17 UTC
Update - The migration of Cluster028 and 029 in GRA1 are completed.
May 23, 15:39 UTC
Update - The migration of the Cluster029 in GRA1 is starting.
May 23, 11:04 UTC
Update - The migration of the Cluster028 in GRA1 will start shortly.
May 23, 07:59 UTC
Update - The migration of the Cluster027 in GRA1 is completed.
We will resume the migration of the clusters on Monday morning the 23/05/2022.

May 19, 18:08 UTC
Update - The migration of the Cluster027 in GRA1 is in progress.
May 19, 12:11 UTC
Update - The migration of the Cluster026 is completed.
May 18, 13:32 UTC
Update - The migration of the Cluster025 in GRA1 is completed.
The migration of the Cluster026 in GRA1 will start shortly.

May 18, 11:58 UTC
Update - The migration of the Cluster025 in GRA1 will start shortly.
And the migration of Cluster026 in GRA1 will start today early afternoon.

May 18, 07:24 UTC
Update - The migration of the Cluster023 in GRA1 is completed.
Tomorrow morning we will start the migration of Cluster025, and in the afternoon for Cluster026.

May 17, 13:29 UTC
Update - The migration of the Cluster023 in GRA1 will start shortly.
May 17, 11:47 UTC
Update - The migration of Cluster020 in GRA1 is completed.
We will soon start the migration of Cluster023 in GRA1

May 17, 09:12 UTC
Update - The migration of Cluster020 in GRA1 will start now.
And the migration of Cluster023 in GRA1 will start today early afternoon.
The migration of Cluster051, Cluster021 and Cluster012 are completed.

May 17, 07:28 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 13, 11:42 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 13, 08:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:27 UTC
Update - INFO: The migration of cluster051(BHS) will start now.
Scheduled - Start time: 09/05/2022 08:27 UTC
End time: 17/06/2022 08:27 UTC
Service impact: 2 hours of hosting usage statistics won't be displayed in customer manager during the maintenance on a specific cluster.
Service improvement: As part of the continuous improvement of our services, we are rolling out a migration of statistics infrastructure on all clusters.

Update - Update: There are ongoing maintenance tasks that prevent the regeneration of statistics.
The regeneration of statistics will normally take place mid-next week.

May 20, 13:39 UTC
Update - The regeneration of stats is still on its way.
We will post update when significant progress has been made.

May 13, 17:16 UTC
Update - Update: The regeneration of stats is still on going. 38% have been done.
May 6, 15:18 UTC
Update - Update:We are restarting the last generation for the rest of customer.
Apr 25, 08:40 UTC
Update - Update : There are ongoing maintenance tasks that prevent the regeneration of statistics. We will come back to you to keep you informed.
Apr 15, 08:41 UTC
Update - Update:Regeneration is currently suspended, blocked at 65%.
The generation of the statistics of the day before is still functional however

Mar 25, 10:38 UTC
Update - Update: The daily regeneration is still in progress.
Mar 23, 11:25 UTC
Update - Update: Actually we have 50% generated.
Mar 14, 10:37 UTC
Update - Update:There are 200 sites left to generate to reach 50%.
Mar 14, 10:35 UTC
Update - Update: Our teams will finish generating 50% on the 13/03/2022.
We will keep you informed of the progress.

Mar 11, 13:25 UTC
Update - Update:We are starting the last generation for 50% of customer, Actually we have 45% generated.
Mar 7, 15:31 UTC
Update - Update: We are continuing to generate statistics. We will have finished 50% normally end of next week
Feb 25, 14:17 UTC
Update - We are continuing to work on a fix for this issue.
Feb 23, 12:16 UTC
Update - Ongoing actions : Statistics generation is still in progress . You will be informed of the progress.
Feb 21, 10:35 UTC
Update - Ongoing actions : Patch have been deployed. We relaunch statistics generation . You will be informed of the progress.
Feb 14, 13:46 UTC
Update - Update :Our technical teams have detected a problem during the regeneration of statistics, we are currently creating a patch to correct the problem.
Feb 1, 11:04 UTC
Update - Update: Our technical teams have detected a bug making the display of the statuses invisible on a date period higher than 1 month. They are investigating to determine the origin
Jan 31, 12:05 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
24/01/2022 to 07/02/2022 : Metrics are curently regenerating

Jan 24, 10:53 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.

Jan 21, 14:00 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics finishes being regenerated during the day
30/11/2021 to 13/12/2021 : Reconstructed metrics started
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.

Jan 19, 12:26 UTC
Update - Update: Our teams are working on regenerating the metrics.

30/10/2021 to 16/11/2021 metrics are re-generated.
30/09/2021 to 11/10/2021 metrics are 50% done.
12/01/2022 to 15/01/2022 and 30/11/2021 to 13/12/2021 metrics will be generated shortly.

Jan 18, 09:31 UTC
Update - Ongoing actions :Following some slowness on the filerz, we had to cancel the regeneration spots.
They were relaunched this morning but with a smaller gap in stats to regenerate
Next update : 17/01/2022

Jan 14, 12:00 UTC
Update - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
36% of the statistics are rebuilt since last Friday
Next update max : 17/01/2022

Jan 12, 10:52 UTC
Identified - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
Today 25% of the statistics are rebuilt since last Friday
Next update : 17/01/2022

Jan 10, 08:52 UTC
Investigating - Start time : 07/01/2022
Service impact : some statistiques between september and december are missing
Ongoing actions : We relaunch all statistics generation, this action can take all week-end

Jan 7, 11:13 UTC
Update - We are continuing to investigate this issue.
May 20, 08:37 UTC
Update - Update : Our teams continue to work on resolving the generation of statistics.
We apologise for the inconvenience.

May 20, 08:37 UTC
Update - Update : We need to wait a few more weeks before restarting the generation and regeneration of statistics.
May 6, 15:21 UTC
Investigating - Start time : 27/04/2022 04:18 UTC
Service impact : Statistics are no longer generated from 27 April 2022
Technical impact (DC/geographical area) : GRA2
Scope of impact : All offers on cluster006 are unavailable.
Ongoing actions : Due to unscheduled maintenance, we are unable to regenerate the statistics. We will restart this regeneration as soon as this maintenance is completed. Thank you for your understanding.

Apr 27, 14:30 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Web Hosting || Datacenter GRA Degraded Performance
Cluster002 Under Maintenance
Cluster003 Degraded Performance
Cluster005 Under Maintenance
Cluster006 Degraded Performance
Cluster007 Under Maintenance
Cluster010 Under Maintenance
Cluster011 Under Maintenance
Cluster012 Operational
Cluster013 Under Maintenance
Cluster014 Under Maintenance
Cluster015 Under Maintenance
Cluster017 Under Maintenance
Cluster020 Under Maintenance
Cluster021 Under Maintenance
Cluster023 Under Maintenance
Cluster024 Operational
Cluster025 Operational
Cluster026 Degraded Performance
Cluster027 Operational
Cluster028 Degraded Performance
Cluster029 Operational
Cluster030 Under Maintenance
Cluster031 Under Maintenance
Redirect Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu008 Operational
eu009 Operational
sql006 Operational
sql008 Operational
sql009 Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Databases || CloudDB GRA Operational
eu001 Operational
eu007 Operational
eu008 Operational
eu009 Operational
sql006 Operational
sql008 Operational
sql020 Operational
sql021 Operational
eu010 Operational
Databases || CloudDB BHS Operational
ca001 Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
Spain Operational
Germany Operational
United Kingdom Operational
VoIP || Services Operational
Conferences Operational
CCS Operational
IVR & Call Queues Operational
VXML Operational
Fax Operational
SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Media Gateways Operational
Voicemail Operational
VoIP || Core Network Operational
OverTheBox || OverTheBox Operational
Internet Access || ADSL Operational
Internet Access || FTTH Operational
Internet Access || SDSL Operational
Internet Access || Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start time : 30/05/2022 16:00 UTC
End time : 30/05/2022 22:00 UTC
Service impact : Console User Interface, authentication to the solution, and project provisioning will be unavailable at some point during the maintenance.
WebPaaS team will proceed to an upgrade of multiple components. All projects and environments will continue to function during the upgrade.

Posted on May 26, 04:38 UTC
Start time : 31/05/2022 21:00 UTC
End time : 31/05/2022 23:00 UTC
Service impact : No service during the migration of the filerz.
Following our continuous improvement policy, we are going to migrate the filerz47 to keep our infrastructure up-to-date.

Posted on May 25, 22:54 UTC
Past Incidents
May 27, 2022

No incidents reported today.

May 26, 2022
Resolved - Start time : 27/05/2022 00:02 UTC
End time : 27/05/2022 00:18 UTC
Service impact : Mails were unreachable on filerz327
Our technical teams resolved the issue. Services are up and running as they were prior the incident.

May 26, 22:00 UTC
May 25, 2022
Completed - Maintenance has been completed.
May 25, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:01 UTC
Scheduled - Start time :25/05/2022 21:00UTC
End time :25/05/2022 22:00UTC
Service impact : All projects and environments will continue to function during the upgrade; however, Console User Interface, Git, and Crons will be unavailable during the reindexing of git logs, which may take up to 6 hours for the biggest Git repositories.
Projects provisioning is not impacted.
Service improvement : Git needs to be upgrated

May 25, 07:33 UTC
Resolved - Start time : 25/05/2022 20:10 UTC
End time : 25/05/2022 20:34 UTC
Service impact : Some servers were unreachable.
Our technical teams resolved the issue. Impact servers are reachable anew.

May 25, 20:59 UTC
May 24, 2022
Resolved - Start time : 08/05/2022 21:15 UTC
End time : 24/05/2022 09:00 UTC
Service impact : British Telecom interconnection was partially unavailable, incoming calls for UK lines failed.
Our technical teams and British Telecom teams resolved the issue. The interconnection is fully available anew.

May 24, 18:49 UTC
Update - Update : Investigations on this incident are still ongoing between our teams and British telecom to restore the service.
We will keep you informed of the progress.

May 16, 09:21 UTC
Update - Our technical teams continue the investigations with British Telecom.
May 13, 07:19 UTC
Update - Our technical teams continue to work on the issue with British Telecom.
We will keep you informed as soon as a progress has been made.

May 11, 15:32 UTC
Update - British Telecom verified the connection on the first link which was good.
And currently they are working on the second link.

May 10, 16:22 UTC
Update - Our technical teams are working with our partner to resolve this incident.
We will keep you informed as soon as a solution has been found.

May 10, 07:56 UTC
Update - Ongoing actions : Our teams are still working to solve the problem.
We apologize for the inconvenience caused and thank you for your understanding.

May 9, 15:07 UTC
Investigating - Start time : 08/05/2022 21:15 UTC
Service impact : British Telecom interconnection is partially unavailable, incoming calls for UK lines fails.
Ongoing actions : Our technical teams are investigating with our partner British Telecom to determine the origin of this incident

May 9, 11:20 UTC
Resolved - This incident has been resolved.
May 24, 07:15 UTC
Update - Start time : 13/05/2022 08:28 UTC
End time : 13/05/2022 08:58 UTC
Service impact : Websites on this filerz were unreachable .
Service is working as expected at this time.
No data loss to report for customers.
Root cause : A hardware device is the cause of this issue, it has been changed.

May 13, 09:08 UTC
Investigating - Start time : 13/05/2022 08:28 UTC
Service impact : Websites on this filerz are unreachable .
Ongoing actions : Our technicians are currently working on.

May 13, 08:40 UTC
May 23, 2022
Completed - The scheduled maintenance has been completed.
May 23, 11:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 00:01 UTC
Scheduled - Start time :09/05/2022 00:00 UTC
End time :25/05/2022 00:00 UTC
Service impact : During this operation, our customers may experience an unavailability of 1 minute
Service improvement : Within the framework of the continuous improvement of our services, we carry out an operation of migration of the databases from GRA1 to GRA3. The concerned clusters by this maintenance are: sql006 and eu009.
Please note that the current maintenance can take place 24/24.

May 6, 12:00 UTC
Resolved - Service is working as expected at this time.
May 23, 08:54 UTC
Monitoring - Update : We don't observe any performance degradation on Filerz802.
We will keep Filerz802 under monitoring.

May 18, 09:08 UTC
Update - Update : Unfortunately, the back up of Filerz802 continue to fail.
Ongoing Action : We will replace some internal components.

May 12, 06:48 UTC
Update - Update : Unfortunately, the back up of Filerz802 has failed.
Ongoing Action : The process has been restarted.
Thank you for your understanding.

Apr 26, 10:45 UTC
Update - Update:
Filerz802 : 50% of the full backup has been done.

Apr 22, 08:51 UTC
Update - Update:
Filerz802 : 38% of the full backup has been done.

Apr 19, 12:50 UTC
Update - Update:
Filerz802 : 15% of the full backup has been done.

Apr 13, 06:59 UTC
Update - Update:
Filerz47 : The backup has been completed.
Filerz802 : 8% of the full backup has been done.

Apr 11, 12:21 UTC
Update - Update:
Filerz47 : 80% of the full backup has been done.
Filerz802 : 8% of the full backup has been done.
Filerz802 : We observe unavailability on the filerz802 rendering the hosted websites slow or inaccessible. Our teams are currently investigating

Apr 8, 14:57 UTC
Update - Update:
Filerz47 : 80% of the full backup has been done.
Filerz802 : 8% of the full backup has been done.

Apr 8, 06:56 UTC
Update - Update:
+ Filerz47 : 73% of the full backup has been done.
+ Filerz802 : 1% of the full backup has been done. It was rebooted on April 5 because it was inaccessible

Apr 6, 08:54 UTC
Update - Update:
Filerz47 : 56% of the full backup has been done.
Filerz802 : 47% of the full backup has been done.

Apr 1, 09:27 UTC
Update - Update:
Filerz47 : 30% of the full backup has been done.
Filerz802: 23% of the full backup has been done.

Mar 25, 08:12 UTC
Update - Update:
Filerz47 : 24% of the full backup has been done.
Filerz802: 16% of the full backup has been done.
We apologize for any inconvenience caused.

Mar 23, 12:45 UTC
Update - Update: Filerz47 : 16% of the full backup has been done.
Filerz802: 8% of the full backup has been done.
We apologize for any inconvenience caused.

Mar 21, 09:05 UTC
Update - Ongoing actions: The backup of the Filerz47 is still in progress.
Mar 18, 08:31 UTC
Update - Update:filerz802 , service is working as expected at this time.
Mar 17, 13:59 UTC
Update - Update: Here is the list of filerz with degraded performance :
+ filerz47 : A fullbackup operation is in progress
+ filerz802 : Websites hosted on this filerz can be slowdown since 08:04 UTC. Our technical teams are investigating to know the origin of the degradation

Mar 14, 08:25 UTC
Update - Ongoing actions: Due to a hardware issue, our teams started over the full backup which now is 3% realized.
We apologize for the inconvenience caused.

Mar 9, 12:37 UTC
Update - Update: The full backup is still in progress. We will get back to you as soon as it is complete.
Mar 4, 15:22 UTC
Update - Update: 15% of the full backup has been done.
We will keep you updated on the evolution of the backup.

Feb 28, 15:58 UTC
Update - Update:The filerz is still under heavy load, customers should expect slowness.
Feb 25, 19:32 UTC
Update - Update:6% of the full backup has been done.
Feb 25, 18:00 UTC
Update - Update:A full backup is still in progress. Our technicians are currently working on.
Feb 24, 14:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 14:42 UTC
Investigating - Start time : 23/02/2022 14:00 UTC
Service impact : Websites slowdown on filerz47
Technical impact (DC/geographical area) : GRA1
Root cause : A full backup is in progress (5% done)
Scope of impact : All websites hosted on filerz47

Comment : We will get back to you as soon as the backup is complete.

Feb 23, 14:34 UTC
May 22, 2022

No incidents reported.

May 21, 2022
Resolved - Start Time : 21/05/2022 06:33 UTC
End Time : 21/05/2022 06:45 UTC
Service impact : Websites were unreachable on Filerz1014
Root cause : Hardware incident
Current status : Resolved

May 21, 07:05 UTC
Identified - Start time : 21/05/2022 06:33 UTC
Service impact : Websites are unreachable on Filerz1014
Technical impact (DC/geographical area) : GRA2
Root cause : Hardware incident

May 21, 07:04 UTC
May 20, 2022
Resolved - Start Time : 20/05/2022 22:20 UTC
End Time : 20/05/2022 23:03 UTC
Service impact : Logs and stastistics on the filerz969 are available.
Root cause : incident due to a software problem.

May 20, 23:10 UTC
Investigating - Start time : 20/05/2022 22:20 UTC
Service impact : Logs and stastistics on the filerz969 are currently unreachable
Technical impact (DC/geographical area) : GRA1
Root cause : Under investigation
Ongoing actions :Our team is investigating the source of this incident

May 20, 23:02 UTC
Resolved - Start Time : 17/05/2022 07:08 UTC
End Time : 20/05/2022 14:15 UTC
Service impact : The full backup is completed.
Slowness on some hosted websites were observed.
Current status : Resolved

May 20, 14:33 UTC
Update - Ongoing actions : 89% of the full backup is completed.
May 18, 13:16 UTC
Update - Ongoing actions : A full backup is in progress.
May 17, 07:33 UTC
Investigating - Start time : 17/05/2022 07:08 UTC
Service impact : Slowness on some hosted websites is observed.
Ongoing actions : Our teams are currently working on the problem.

May 17, 07:13 UTC
Resolved - Start Time : 17/05/2022 09:20 UTC
End Time : 20/05/2022 12:19 UTC
Service impact : These filerz were unreachable:
filerz219.mail
filerz423.mail
filerz458.mail
filerz471.mail
filerz476.mail
filerz529.mail
Current status : Resolved

May 20, 12:32 UTC
Update - UPDATE: Our teams have restored the mail services (filerz476.mail - filerz529.mail - filerz219.mail - filerz423.mail and filerz471.mail).
Restoration is still underway for the last mail services (filerz458.mail ) 90% done.
Our teams plan to finish the restoration on Friday afternoon , 20th May.

May 19, 12:23 UTC
Update - UPDATE: Our teams have restored the mail services (filerz476.mail - filerz529.mail - filerz219.mail - filerz423.mail).
Restoration is still underway for the mail services (filerz458.mail ) while filerz471.mail is complete , sanity check in progress.
Our teams plan to finish the restoration on Friday afternoon , 20th May.
We apologize for any inconvenience caused.

May 19, 07:38 UTC
Update - Our teams have restored the mail services (filerz476.mail - filerz529.mail - filerz219.mail - filerz423.mail).
Restoration is stil underway for the mail services (filerz458.mail - filerz471.mail).
Our teams plan to finish the restoration on Friday afternoon.
We apologize for the inconvenience caused

May 18, 13:49 UTC
Update - Our teams have restored the mail services (filerz476.mail - filerz529.mail - filerz219.mail - filerz423.mail).
Restoration is underway for the mail services (filerz458.mail - filerz471.mail).

May 18, 10:37 UTC
Update - Our teams have restored the mail services (filerz476.mail - filerz529.mail - filerz219.mail).
Restoration is underway for the mail services (filerz423.mail - filerz471.mail).
filerz458.mail must be restored. A communication is sent on manager of the concerned services to explain the next steps.

May 18, 08:27 UTC
Update - Our teams have restored filerz219.mail .
May 17, 22:34 UTC
Update - Our teams have restored one third of the mail services(filerz476.mail - filerz529.mail).
Analysis is underway on the second third of services (filerz458.mail - filerz219.mail).
filerz471.mail must be restored. A communication is sent on manager of the concerned services to explain the next steps.
We apologize for the inconvenience caused

May 17, 19:22 UTC
Update - Update : A partial restoration has been carried out, we are continuing the operations to return the services to you as soon as possible.
May 17, 17:08 UTC
Update - Update : Interventions are still in progress to return the service to you as soon as possible.
May 17, 16:41 UTC
Update - Update : Our teams continue to work on the damaged equipments to restore the service.
May 17, 14:31 UTC
Identified - Update : Our teams are in the process of identifying services that can be brought on stream quickly. No data loss has been identified.
May 17, 13:24 UTC
Update - Ongoing actions : 14 403 services are impacted. And there is also some disruption in the reception of messages for all services at P19.
Our teams are currently working to solve the problem.

May 17, 11:08 UTC
Investigating - Start time : 17/05/2022 09:20 UTC
Service impact : The list of filerz that are unreachable:
filerz219.mail
filerz423.mail
filerz458.mail
filerz471.mail
filerz476.mail
filerz529.mail
Related Incident : Our teams are currently working to solve the problem. You can follow the updates of the incident by using the current link

May 17, 09:57 UTC
Resolved - Start Time :19/05/2022 09:00 UTC
End Time : 19/05/2022 19:25 UTC
Service impact : Accessing mailbox is back in service.

May 20, 07:33 UTC
Update - Ongoing actions : 65% of the updates are completed.
Our teams are continuing the implementation of updates on our Exchange infrastructure EmailPro2.

May 19, 15:09 UTC
Identified - Start time : 19/05/2022 09:00 UTC
Service impact : Customers may encounter some slowness accessing the Mailbox
Ongoing actions : Our teams are currently doing updates on our Exchange infrastructure EmailPro2

May 19, 12:16 UTC
Resolved - Start Time :18/05/2022 12:30 UTC
End Time : 19/05/2022 123:45 UTC
Service impact : Internet access, FTTH, SDSL are all functional, no packet losses on equipments .
Current status : Resolved

May 20, 05:16 UTC
Update - Ongoing actions : Our teams are still working with our operator to solve the problem.
May 19, 16:24 UTC
Identified - Update : An intervention is in progress on the provider's side.
May 19, 10:20 UTC
Update - Update : Our team continue to investigate with our operator to locate the source of the problem.
May 18, 15:09 UTC
Investigating - Start time : 18/05/2022 12:30 UTC
Service impact : We currently have packet losses on some equipments of our operator.
Ongoing actions : Our teams continue to investigate the origin of this incident.

May 18, 13:57 UTC
May 19, 2022
May 18, 2022
Completed - Start time : 18/05/2022 19:00 UTC
End time : 18/05/2022 21:00 UTC
Service impact : Sharepoint services will be unavailable for one hour.
Service improvement : In order to proceed our continuous improvement policy, we will be doing a maintenance operation on our sharepoint service

May 18, 20:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:00 UTC
Scheduled - Start time : 18/05/2022 19:00 UTC
End time : 18/05/2022 21:00 UTC
Service impact : Sharepoint services will be unavailable for one hour.
Service improvement : In order to proceed our continuous improvement policy, we will be doing a maintenance operation on our sharepoint service

May 18, 13:18 UTC
May 17, 2022
May 16, 2022
Completed - Start time : 05/05/2022 08:00 UTC
Service impact : None
Service improvement : To improve our telephony infrastructure resiliency, we migrate outgoing calls for Orange interconnection to new SBC clusters on two new locations. Full migration completed on 16/05/2022 09:20 UTC

May 16, 09:29 UTC
Scheduled - Start time : 05/05/2022 08:00 UTC
Service impact : None
Service improvement : To improve our telephony infrastructure resiliency, we migrate outgoing calls for Orange interconnection to new SBC clusters on two new locations.
Important : Concerning this maintenance, it is still in progress. On Thursday, 75% of the migration was done, we will keep you informed of the progress.

May 16, 08:26 UTC
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Completed - Update : 75% of the outgoing traffic is migrated.
The migration is monitored and continue in a progressive manner.

May 13, 02:06 UTC
Update - Update : 50% of the outgoing traffic is migrated.
The migration is monitored and continue in a progressive manner.

May 12, 15:27 UTC
Update - Update : 20% of the outgoing traffic is migrated.
The migration is monitored and continue in a progressive manner.

May 12, 11:54 UTC
Update - UPDATE : 10% of the outgoing traffic is migrated, and the migration is monitored and continued in a progressive manner.
May 11, 16:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 10:25 UTC
Scheduled - Start time :05/05/2022 08:00 UTC
End time :13/05/2022 13:50 UTC
Service impact : None
Service improvement :To improve our telephony infrastructure resiliency, we migrate outgoing calls for Orange interconnection to new SBC clusters on two new locations.

May 9, 10:23 UTC