Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GRA1][Webhosting] - Cluster 020

Investigating - Start time : 01/02/2023 14:08 UTC
Service impact : Slowness on some hosted websites
Technical impact (DC/geographical area) : GRA1
Ongoing actions : Our technical teams are currently investigating.
Feb 01, 2023 - 14:29 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

Web Hosting || Datacenter GRA Degraded Performance

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Degraded Performance

Cluster021 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Redirect Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu004 Operational

eu005 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Databases || CloudDB GRA Operational

eu001 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

VoIP || Core Network Operational

OverTheBox || OverTheBox Operational

Internet Access || ADSL Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Internet Access || Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[GRA3][Mail] - Filerz 1850 / Filerz 1852 Feb 1, 2023 22:00 - Feb 2, 2023 02:00 UTC

Update - You can find below new informations about the maintenance:

Start time : 01/02/2023 22:00 UTC
End time : 02/02/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Following our continuous improvement policy, we are rolling a hardware upgrade campaign for mail servers.
Jan 25, 2023 - 18:22 UTC

Scheduled - Start time : 01/02/2023 22:00 UTC
End time : 03/02/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Following our continuous improvement policy, we are rolling a hardware upgrade campaign for mail servers.
Jan 20, 2023 - 23:54 UTC

[P19][VoIP] - RIO service Feb 2, 2023 20:00-20:30 UTC

Start time : 02/02/2023 20:00 UTC
End time : 02/02/2023 20:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we need to move RIO service outside P19.
Posted on Feb 01, 2023 - 00:38 UTC

[GRA3][Mail] - Filerz1847 / Filerz1848 Feb 2, 2023 22:00 - Feb 3, 2023 02:00 UTC

Start time : 02/02/2023 22:00 UTC
End time : 03/02/2023 02:00 UTC
Service impact : Mailbox will be inaccessible on these two filerz. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.
Posted on Jan 26, 2023 - 23:03 UTC

[GRA3][Mail] - Filerz1855 / Filerz1857 Feb 6, 2023 22:00 - Feb 7, 2023 02:00 UTC

Start time : 06/02/2023 22:00 UTC
End time : 07/02/2023 02:00 UTC
Service impact : Mailbox will be inaccessible on these two filerz. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.
Posted on Jan 26, 2023 - 23:06 UTC

[GRA3][Mail] - Filerz1858 / Filerz1864 Feb 7, 2023 22:00 - Feb 8, 2023 02:00 UTC

Start time : 07/02/2023 22:00 UTC
End time : 08/02/2023 02:00 UTC
Service impact : Mailbox will be inaccessible on these two filerz. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.
Posted on Jan 26, 2023 - 23:13 UTC

Past Incidents

Feb 1, 2023

[GRA3][Mail] - Filerz 1853 / Filerz 1856

Completed - The scheduled maintenance has been completed.
Feb 1, 00:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 22:01 UTC

Scheduled - Start time : 31/01/2023 22:00 UTC
End time : 01/02/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.
Jan 20, 20:22 UTC

[GRA/RBX/SBG][Network] - SSL connection

Completed - The scheduled maintenance has been completed.
Feb 1, 00:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 19:00 UTC

Scheduled - Start time : 31/01/2023 19:00 UTC
End time : 31/01/2023 23:00 UTC
Service impact : None
Service improvement : We need to improve security protocol to access the infra. The goal is to improve our quality by getting a better notation regarding our SSL connection.
Jan 24, 16:57 UTC

Jan 31, 2023

[GRA][Webhosting] - Cluster 003

Resolved - End time : 31/01/2022 07:21 UTC
Service status: The regeneration of the statistics was successful.
The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on a hardware.
Jan 31, 13:22 UTC

Update - Our teams are currently removing some load from the cluster003, in order to be able to continue the regeneration of the statistics.
Jan 24, 14:46 UTC

Update - The regeneration of the statistics is completed but our teams found some missing statistics from 31/10/2022 to 06/11/2022 and they are currently working on regenerating them.
Jan 2, 09:07 UTC

Update - The regeneration of the statistics is still in progress and is 95% completed.
Dec 26, 10:00 UTC

Update - The regeneration of the statistics is still in progress and is 89% completed.
Dec 19, 09:52 UTC

Update - The regeneration of the statistics is still in progress and is 72% completed.
Dec 12, 14:01 UTC

Update - The regeneration of the statistics from May to November is still in progress and is 64% completed.
Dec 5, 13:43 UTC

Update - The generation of the current statistics (owstats) is still temporarily frozen.
The regeneration of the past statistics (oct/nov/dec 2021) is completed.
Nov 21, 10:47 UTC

Update - The generation of the current statistics (owstats) is still temporarily frozen.
The regeneration of the past statistics (oct/nov/dec 2021) is 90% completed.
Oct 31, 15:40 UTC

Update - The generation of the current statistics is temporarily frozen.
Oct 25, 12:41 UTC

Update - Our teams are still working on Cluster003. The migration is still in progress.
Oct 24, 08:17 UTC

Update - Update: The migration is still in progress.
Sep 26, 08:47 UTC

Update - The migration is still in progress.
Aug 30, 12:07 UTC

Update - The migration is still in progress.
Statistics are available again and logs are accessible.
Aug 18, 13:17 UTC

Update - The migration is still in progress. Statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC, but logs are accessible.
Aug 8, 15:24 UTC

Update - The migration is still in progress. Logs are accessible but, statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC.
Jul 26, 10:02 UTC

Update - Logs and statistics are temporary unavailable on Cluster 003 since 23/07/2022 01:45 UTC.
Jul 23, 13:33 UTC

Update - The migration is still in progress.
Jul 22, 15:03 UTC

Update - The migration is still in progress.
Jul 15, 12:45 UTC

Update - The migration is still in progress.
Jul 11, 13:51 UTC

Update - Migration is still ongoing.
Jul 4, 09:43 UTC

Update - The migration of the cluster is still in progress. We will come back to you when the migration is completed.
Jun 13, 09:44 UTC

Update - Update:Our teams are in the process of migrating the data to a different filerz which takes time.
That's why the regeneration of statistics is suspended.
We will come back to you when the migration is completed.
Jun 6, 08:55 UTC

Update - Update: There are ongoing maintenance tasks that prevent the regeneration of statistics.
The regeneration of statistics will normally take place mid-next week.
May 20, 13:39 UTC

Update - The regeneration of stats is still on its way.
We will post update when significant progress has been made.
May 13, 17:16 UTC

Update - Update: The regeneration of stats is still on going. 38% have been done.
May 6, 15:18 UTC

Update - Update:We are restarting the last generation for the rest of customer.
Apr 25, 08:40 UTC

Update - Update : There are ongoing maintenance tasks that prevent the regeneration of statistics. We will come back to you to keep you informed.
Apr 15, 08:41 UTC

Update - Update:Regeneration is currently suspended, blocked at 65%.
The generation of the statistics of the day before is still functional however
Mar 25, 10:38 UTC

Update - Update: The daily regeneration is still in progress.
Mar 23, 11:25 UTC

Update - Update: Actually we have 50% generated.
Mar 14, 10:37 UTC

Update - Update:There are 200 sites left to generate to reach 50%.
Mar 14, 10:35 UTC

Update - Update: Our teams will finish generating 50% on the 13/03/2022.
We will keep you informed of the progress.
Mar 11, 13:25 UTC

Update - Update:We are starting the last generation for 50% of customer, Actually we have 45% generated.
Mar 7, 15:31 UTC

Update - Update: We are continuing to generate statistics. We will have finished 50% normally end of next week
Feb 25, 14:17 UTC

Update - We are continuing to work on a fix for this issue.
Feb 23, 12:16 UTC

Update - Ongoing actions : Statistics generation is still in progress . You will be informed of the progress.
Feb 21, 10:35 UTC

Update - Ongoing actions : Patch have been deployed. We relaunch statistics generation . You will be informed of the progress.
Feb 14, 13:46 UTC

Update - Update :Our technical teams have detected a problem during the regeneration of statistics, we are currently creating a patch to correct the problem.
Feb 1, 11:04 UTC

Update - Update: Our technical teams have detected a bug making the display of the statuses invisible on a date period higher than 1 month. They are investigating to determine the origin
Jan 31, 12:05 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
24/01/2022 to 07/02/2022 : Metrics are curently regenerating
Jan 24, 10:53 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/09/2021 to 11/10/2021 : Metrics finishes being regenerated during the day
30/11/2021 to 13/12/2021 : Reconstructed metrics started
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
Jan 19, 12:26 UTC

Update - Update: Our teams are working on regenerating the metrics.

30/10/2021 to 16/11/2021 metrics are re-generated.
30/09/2021 to 11/10/2021 metrics are 50% done.
12/01/2022 to 15/01/2022 and 30/11/2021 to 13/12/2021 metrics will be generated shortly.
Jan 18, 09:31 UTC

Update - Ongoing actions :Following some slowness on the filerz, we had to cancel the regeneration spots.
They were relaunched this morning but with a smaller gap in stats to regenerate
Next update : 17/01/2022
Jan 14, 12:00 UTC

Update - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
36% of the statistics are rebuilt since last Friday
Next update max : 17/01/2022
Jan 12, 10:52 UTC

Identified - Ongoing actions : The reconstruction of the statistics takes longer than estimated.
Today 25% of the statistics are rebuilt since last Friday
Next update : 17/01/2022
Jan 10, 08:52 UTC

Investigating - Start time : 07/01/2022
Service impact : some statistiques between september and december are missing
Ongoing actions : We relaunch all statistics generation, this action can take all week-end
Jan 7, 11:13 UTC

[GRA3][Mail] - Filerz 1849 / Filerz 1851

Completed - The scheduled maintenance has been completed.
Jan 31, 00:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 22:00 UTC

Update - You can find below new informations about the maintenance:

Start time : 30/01/2023 22:00 UTC
End time : 31/01/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.
Jan 25, 18:20 UTC

Scheduled - Start time : 30/01/2023 22:00 UTC
End time : 01/02/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.
Jan 20, 19:32 UTC

Jan 30, 2023

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

[GRA][Collaborative solutions] - MX Plan

Resolved - Start Time : 27/01/2023 14:15 UTC
End Time : 27/01/2023 16:06 UTC
Current status : Our technical teams resolved the issue. All impacted services are now operational.
Jan 27, 16:32 UTC

Monitoring - Start time : 27/01/2023 14:15 UTC
Service impact : You may experience delay for emails sent to be delivered.
Ongoing actions : Monitoring
Issue is identified and fixed, delayed emails will be delivered in the next minutes.
Jan 27, 15:29 UTC

Jan 26, 2023

[EU][VoIP] - SIP Trunk/Fax

Resolved - Start Time : 23/01/2023 15:00 UTC
End Time : 26/01/2023 15:03 UTC
Root cause : The incident follows the migration of our infrastructure with a new version of the library.
Current status : Our technical teams resolved the issue. All impacted services are now operational.
Jan 26, 15:22 UTC

Update - Our technical teams are still working on resolving the issue.
Jan 26, 09:18 UTC

Investigating - Start time : 23/01/2023 15:00 UTC
Service impact : Customers are getting the error "504 Backend unavailable" when they try to subscribe to Fax service and SIP Trunk.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Jan 25, 16:51 UTC

[GRA3][Mail] - Filerz1875 / Filerz1876

Completed - Start time : 25/01/2023 22:00 UTC
End time : 26/01/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.
Jan 26, 01:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 22:00 UTC

Scheduled - Start time : 25/01/2023 22:00 UTC
End time : 26/01/2023 02:00 UTC
Service impact : Mailbox will be unreachable on these two filerz during the maintenance. Mails in reception will remain pending.
Service improvement : Hardware upgrade campaign for mail servers.
Jan 20, 19:14 UTC

Jan 25, 2023

[Global][Web Cloud] - VoIP - Services

Completed - The scheduled maintenance has been completed.
Jan 25, 19:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 19:00 UTC

Scheduled - Start time : 25/01/2023 19:00 UTC
End time : 25/01/2023 20:00 UTC
Service impact : During operations, there will be the unavailability of sending sms for about 1 minute.
Service improvement : Upgrade customer component in VOIP Services.
Jan 25, 00:20 UTC

[GRA1][Webhosting] - Cluster023 - Filerz941

Resolved - Start Time : 25/01/2023 09:10 UTC
End Time : 25/01/2023 09:40 UTC
Root cause : The disruptions were due to a disruption in the storage equipment.
Our technical teams resolved the issue. All impacted services are now operational.
Jan 25, 10:04 UTC

Investigating - Start time : 25/01/2023 09:10 UTC
Service impact : Websites slowdown on filerz941
Technical impact (DC/geographical area) : GRA1
Scope of impact : All offers on cluster023
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Jan 25, 09:16 UTC

Jan 24, 2023

[GRA/RBX/SBG][Network] - SSL connection

Completed - Start time : 24/01/2023 19:00 UTC
End time : 24/01/2023 23:00 UTC
Service impact : None
Service improvement : We need to improve security protocol to access the infra. The goal is to improve our quality by getting a better notation regarding our SSL connection.
Jan 24, 23:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 19:00 UTC

Scheduled - Start time : 24/01/2023 19:00 UTC
End time : 24/01/2023 23:00 UTC
Service impact : None
Service improvement : We need to improve security protocol to access the infra. The goal is to improve our quality by getting a better notation regarding our SSL connection.
Jan 24, 16:13 UTC

[ALL][VOIP] - CTI

Resolved - Start Time : 21/01/2023 22:00 UTC
End Time : 24/01/2023 20:17 UTC
Service impact : The reporting of events on the CTI (Computer Telephony Integration) was not working nominally .
Root cause : A network equipment caused the incident
Current status : Resolved
Jan 24, 20:29 UTC

Update - Update :A network intervention is planned for 24/01/2023 at 20:00 UTC to fix the problem.
Jan 24, 14:46 UTC

Investigating - Start time : 21/01/2023 22:00 UTC
Service impact : The reporting of events on the CTI (Computer Telephony Integration) does not work nominally .
Also, the line registration works but the feedback for the customer may not work
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Jan 22, 23:03 UTC

[EU][Webhosting]- Cluster26- Filerz1014

Completed - The scheduled maintenance has been completed.
Jan 24, 03:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:01 UTC

Scheduled - Start time : 23/01/2023 22:00 UTC
End time : 24/01/2023 03:00 UTC
Service impact : Filerz1014 will be temporarily unreachable during the maintenance
Service improvement : As part of our continuous improvement policy of our webhosting service, we will be doing an internal maintenance on Filerz1014
Jan 23, 10:25 UTC

Jan 23, 2023

[GRA][WEBHOSTING] - Server1917 Cluster26

Resolved - Start Time : 23/01/2023 22:20 UTC
End Time : 23/01/2023 22:52 UTC
Service impact : web service was unreachable for server1917
Root cause : It was due to a hardware malfunction.
Current status : Resolved
Jan 23, 22:58 UTC

[GRA1][Webhosting] - Cluster 26- Filerz1917

Resolved - Start Time : 23/01/2023 20:00 UTC
End Time : 23/01/2023 20:25 UTC
Service impact : Our teams resolved the issue. All hosted websites are operational.
Jan 23, 20:42 UTC

Investigating - Start time : 23/01/2023 20:00 UTC
Service impact : We are currently experiencing slowness on some hosted websites.
Technical impact (DC/geographical area) : GRA1
Ongoing actions : Our technical teams are investigating on this issue.
Update will be post as significant progress is made.
Jan 23, 20:18 UTC

[GRA1][Webhosting] - Cluster 30- Filerz1518

Resolved - Start Time : 23/01/2023 20:00 UTC
End Time : 23/01/2023 20:25 UTC
Service impact : Our teams resolved the issue. All hosted websites are operational.
Jan 23, 20:41 UTC

Investigating - Start time : 23/01/2023 20:00 UTC
Service impact : We are currently experiencing slowness on some hosted websites.
Technical impact : GRA1
Ongoing actions : Our technical teams are working on the issue.
Update will be post as significant progress is made.
Jan 23, 20:07 UTC

[Global][Web Cloud] - VoIP - Services

Completed - Start time : 23/01/2023 19:00 UTC
End time : 23/01/2023 20:00 UTC
Service impact : During operations, there will be the unavailability of sending sms for about 1 minute.
Service improvement : Upgrade customer component in VOIP Services.
Jan 23, 19:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 19:00 UTC

Scheduled - Start time : 23/01/2023 19:00 UTC
End time : 23/01/2023 20:00 UTC
Service impact : During operations, there will be the unavailability of sending sms for about 1 minute.
Service improvement : Upgrade customer component in VOIP Services.
Jan 20, 10:59 UTC

Jan 22, 2023

[GRA][Web Hosting] - Cluster023/Cluster024/Cluster026

Resolved - Start Time : 22/01/2023 07:10 UTC
End Time : 22/01/2023 08:11 UTC
Service impact :Inaccessibility was being observed on Cluster24. and latency was observed for accessing Cluster23 and Cluster26.
Root cause : The cause of the current incident is related to this incident: Incident link
Current status : Resolved
Jan 22, 09:07 UTC

Monitoring - Start time : 22/01/2023 07:10 UTC
Service impact : Inaccessibility was being observed on Cluster24. and latency was observed for accessing Cluster23 and Cluster26.
Root cause : The cause of the current incident is related to this incident: Incident link
Ongoing actions : Our teams are currently monitoring the situation
Jan 22, 08:11 UTC

[P19/RBX8][INFRASTRUCTURE] - Voip migration - step2

Completed - The scheduled maintenance has been completed.
Jan 22, 08:39 UTC

Update - Update : The current maintenance will take more time than expected.
End time : 22/01/2023 09:00 UTC
Jan 22, 08:17 UTC

Update - Update : The current maintenance will take more time than expected.
End time : 22/01/2023 08:00 UTC
Jan 22, 06:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 UTC

Scheduled - Start time : 21/01/2023 21:00 UTC
End time : 22/01/2023 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we need to move the totality of the core VoIP infrastructure from P19 to RBX8 Telco.
Jan 14, 00:48 UTC

Jan 21, 2023

[Global][VoIP] - Perturbation on Core Network

Resolved - Start time : 21/01/2023 22:30 UTC
End time : 21/01/2023 23:30 UTC
Service impact : You may observe some additional latency and perturbation on media (packets loss, audio degradation).
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Jan 21, 22:35 UTC

[FR][Databases] - databases C5B

Resolved - Start time : 21/01/2023 07:50 UTC
End time : 21/01/2023 14:13 UTC
Service status: The situation is back to normal, the service is running nominally.
Root cause: It was due to a malfunction on the last migration and on a software.
Jan 21, 14:19 UTC

Identified - On the B infrastructure It may impact incoming calls which would arrive on another DataBase, and which would therefore not have the information that the line is registered, so the call could not succeed.
The malfunction has been identified , it is about the replication of records between the DataBases. Our technicians are currently fixing it
Jan 21, 13:46 UTC

Investigating - Start time : 21/01/2023 07:50 UTC
Service impact : Our teams have idenfied an issue on dabatases C5B.
Ongoing actions : Our technical teams with our equipments supplier are investigating on this issue.
Update will be post as significant progress is made.
Jan 21, 12:25 UTC

[P19/RBX8][INFRASTRUCTURE] - Voip migration - step1

Completed - Start time : 20/01/2023 21:00 UTC
End time : 21/01/2023 07:22 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we need to move the totality of the core VoIP infrastructure from P19 to RBX8 Telco.
Jan 21, 07:27 UTC

Update - Operations on this maintenance are still in progress. No impact for clients.
Jan 21, 06:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 UTC

Scheduled - Start time : 20/01/2023 21:00 UTC
End time : 21/01/2023 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we need to move the totality of the core VoIP infrastructure from P19 to RBX8 Telco.
Jan 12, 23:23 UTC

Jan 20, 2023

[Global][Collaborative solutions ] - EmailPro - (OWA and IMAP)

Resolved - This incident has been resolved.
Jan 20, 14:29 UTC

Update - Start time : 20/01/2023 11:00 UTC
End time : 20/01/2023 13:05 UTC
Service status: Services are working as they should be.
Jan 20, 14:28 UTC

Monitoring - Start time : 20/01/2023 11:00 UTC
Service impact : There is no more problem with the connectivity to mailpro, all services are operational.
Root cause : Incident occurred during the improvement of our tools.
Ongoing actions : For more caution, we keep this incident in monitoring for a little while longer.
Jan 20, 13:39 UTC

Investigating - Start time : 20/01/2023 11:00 UTC
Service impact : Some customers may experience problem with connectivity to the service.
Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Jan 20, 13:08 UTC

[GRA3][Mail] - Filerz1873 / Filerz1874

Completed - The scheduled maintenance has been completed.
Jan 20, 01:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:00 UTC

Scheduled - Start time : 19/01/2023 22:00 UTC
End time : 20/01/2023 02:00 UTC
Service Impact : Mailbox will be inaccessible on these two filerz. Mails in reception will remain pending.
Service Improvement : Hardware upgrade campaign for mail servers.
Jan 16, 21:48 UTC

Jan 19, 2023

Jan 18, 2023

[GRA][Collaborative solutions] - MX Plan

Resolved - Start Time : 17/01/2023 14:00 UTC
End Time : 18/01/2023 08:20 UTC
Service impact : We noticed an malfunction to sent email to orange randomly.
Root cause : This malfunction was caused by server software configuration.
Current status : Resolved
Jan 18, 08:48 UTC