OVHcloud Web Hosting Status

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[Global][Collaborative solutions] - MX Plan incident notification
Incident Report for Web Cloud
Resolved
Start time : 18/10/2024 18:20 UTC
End time : 18/10/2024 18:52 UTC
Root cause : Incident due to a server reboot.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Posted Oct 18, 2024 - 19:05 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 18, 2024 - 18:54 UTC
Investigating
An incident is in progress on our Collaborative solutions offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 18/10/2024 18:20 UTC
Service impact : some customers are unable to access their mailboxes.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Posted Oct 18, 2024 - 18:53 UTC
This incident affected: Collaborative solutions || MX Plan (Reception, Delivery email, Mailbox Access, Redirection, Webmail, Delivery).