[GRA1][Web Hosting] - Clusters Incident Notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on Cluster024 has now been resolved.

Here is detail for this incident :
Start time : 28/02/2025 12:05 UTC
End time : 28/02/2025 12:25 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Feb 28, 2025 - 12:32 UTC

Investigating

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the Cluster024.

Here are some supplementary details :
Start time : 28/02/2025 12:05 UTC
Impacted Service(s) : Some services are temporarily unavailable
Ongoing Actions : The cause has been identified and our teams are working to restore the service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 28, 2025 - 12:25 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster024).