[GRA][Web Hosting] - Filerz10002 Cluster121 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 28/04/2026 06:25 UTC
End time : 28/04/2026 06:40 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 28, 2026 - 08:06 UTC

Monitoring

Service has been fully restored since 28/04/2026 06:40 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 28/04/2026 06:25 UTC
Impacted Service(s) : Filerz10002 Cluster121 was experiencing latency issues.
Customers Impact : Customers experienced increased latency when accessing their websites hosted on the affected filerz.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 28, 2026 - 07:24 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue on the Filerz10002 in the Cluster121.

Here are some supplementary details :
Start time : 28/04/2026 06:25 UTC
Impacted Service(s) : Filerz10002 Cluster121 experiencing latency issues.
Customers Impact : Customers are experiencing increased latency when accessing their websites hosted on the affected filerz.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 28, 2026 - 07:07 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster121).