[GLOBAL][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering for MX Plan has been resolved.

Start time : 29/07/2026 07:30 UTC
End time : 29/07/2026 12:10 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2026 - 12:37 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer., which is causing temporary availability issue on some filerz services.

Here are some supplementary details :

Start time : 29/07/2026 07:30 UTC
Impacted Service(s) : Some server in the filerz227 are unavailable.
Customers Impact : Users cannot access in to their email addresses, may have difficulties to send or receive emails.
Emails received during the incident will be stored and delivered after the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2026 - 07:36 UTC

This incident affected: Collaborative solutions || Hosted Exchange (Mailbox Access).