[GRA][Web Hosting] - Sharedsql incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 23/09/2025 20:33 UTC
End time : 03/03/2026 17:44 UTC
Root Cause : https://public-cloud.status-ovhcloud.com/incidents/q5pbw90h315x

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 03, 2026 - 17:45 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific region.

Here are some supplementary details :

Start time : 23/09/2025 20:33 UTC
Impacted Service(s) : sharedsql009.eu01, sharedsql006.eu012, sharedsql063.eu009, sharedsql047.eu009 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access to use their databases.
Root Cause : https://public-cloud.status-ovhcloud.com/incidents/q5pbw90h315x
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Mar 03, 2026 - 17:11 UTC

This incident affected: Web Hosting || Databases GRA (eu009, eu012).