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[GRA][Collaborative solutions] - MX Plan incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our MX Plan offering has been resolved.
Start time : 07/10/2026 15:33 UTC
End time : 07/10/2026 17:00 UTC
Root Cause : This incident was caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 07/10/2026 15:33 UTC
End time : 07/10/2026 17:00 UTC
Root Cause : This incident was caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 07/10/2026 17:00 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : MX Plan was temporarily unavailable.
Customers Impact : Some customers using MX Plan were temporarily unable to in to their email adresses whether via webmail or a heavy mail client.
Also, some customers were temporarily unable to send and receive emails.
Root Cause : This incident is caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9
Here are some supplementary details :
Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : MX Plan was temporarily unavailable.
Customers Impact : Some customers using MX Plan were temporarily unable to in to their email adresses whether via webmail or a heavy mail client.
Also, some customers were temporarily unable to send and receive emails.
Root Cause : This incident is caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our MX Plan offer on the specific region.
Here are some supplementary details :
Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : MX Plan is temporarily unavailable.
Customers Impact : Some customers using MX Plan are temporarily unable to in to their email adresses whether via webmail or a heavy mail client.
Also, some customers are temporarily unable to send and receive emails.
Please note that emails received during the incident will be stored and delivered after the incident is resolved.
Root Cause : This incident is caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : MX Plan is temporarily unavailable.
Customers Impact : Some customers using MX Plan are temporarily unable to in to their email adresses whether via webmail or a heavy mail client.
Also, some customers are temporarily unable to send and receive emails.
Please note that emails received during the incident will be stored and delivered after the incident is resolved.
Root Cause : This incident is caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Mailbox Access, Mail Flow, Operations).