[GLOBAL][Collaborative solutions] - Zimbra Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 16/07/2026 02:27 UTC
End time : 16/07/2026 08:10 UTC
Impacted Service(s) : Access to mailboxes was unavailable.
Customers Impact : Customers were currently unable to access their mailboxes, which means they cannot read, send, or manage their emails.
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 16, 2026 - 08:13 UTC

Identified

Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 16, 2026 - 06:46 UTC

Update

We are continuing to investigate this issue.

Posted Jul 16, 2026 - 06:45 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 16/07/2026 02:27 UTC
Impacted Service(s) : Access to mailboxes is unavailable.
Customers Impact : Customers are currently unable to access their mailboxes, which means they cannot read, send, or manage their emails.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 16, 2026 - 02:54 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access, Delivery email, Operations).