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[GLOBAL][Collaborative solutions] - MX Plan incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions offer has been resolved.
Start time : 18/03/2026 23:00 UTC
End time : 20/03/2026 14:45 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 18/03/2026 23:00 UTC
End time : 20/03/2026 14:45 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The majority of the customers are no longer impacted by this incident.
Ongoing Actions : Our teams are still working on the last impacted MX Plan mailboxes.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The majority of the customers are no longer impacted by this incident.
Ongoing Actions : Our teams are still working on the last impacted MX Plan mailboxes.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on MX Plan.
Here are some supplementary details :
Start time : 18/03/2026 23:00 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers.
Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 18/03/2026 23:00 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers.
Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Collaborative solutions offering on MX Plan, which is causing temporary availability issue in the GLOBAL region.
Here are some supplementary details :
Start time : 18/03/2026 23:00 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers.
Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 18/03/2026 23:00 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers.
Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Mailbox Access).