[GRA][Web Hosting] - Cluster123 Filerz143 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 09/12/2025 22:26 UTC
End time : 10/12/2025 00:05 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 10, 2025 - 00:23 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific GRA region.

Here are some supplementary details :

Start time : 09/12/2025 22:26 UTC
Impacted Service(s) : Cluster123 filerz143 are temporarily unavailable.
Customers Impact : Websites for customers served by cluster123 filerz143 are temporarily unavailable.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 09, 2025 - 22:58 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster123).