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[Global][Collaborative Solutions] - Zimbra incident notification
Incident
Report for Web Cloud
Resolved
We would like to inform you that an incident occurred affecting our Zimbra offering.
This incident has now been resolved.
Please find the details of this incident below :
Start time : 27/10/2026 07:10 UTC
End time : 27/10/2026 08:25 UTC
Impacted Service(s) : A Zimbra mailstore was temporarily unavailable.
Customers Impact : Customers were temporarily unable to log in to their Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails. Incoming emails were queued and delivered once the incident was resolved.
Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
This incident has now been resolved.
Please find the details of this incident below :
Start time : 27/10/2026 07:10 UTC
End time : 27/10/2026 08:25 UTC
Impacted Service(s) : A Zimbra mailstore was temporarily unavailable.
Customers Impact : Customers were temporarily unable to log in to their Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails. Incoming emails were queued and delivered once the incident was resolved.
Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
This incident affected: Collaborative solutions || Zimbra (Web Access, Delivery email).