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[GLOBAL][Collaborative solutions] - Hosted Exchange incident notification
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.
Here is detail for this incident :
Start time : 16/09/2025 08:30 UTC
End time : 16/09/2025 10:23 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 16/09/2025 08:30 UTC
End time : 16/09/2025 10:23 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Investigating
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing functionality issue in ex1.mail.ovh.net mail access.
Here are some supplementary details :
Start time : 16/09/2025 08:30 UTC
Impacted Service(s) : Customers using mobile devices experience a synchronization issue with mail access.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 16/09/2025 08:30 UTC
Impacted Service(s) : Customers using mobile devices experience a synchronization issue with mail access.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Hosted Exchange (Mailbox Access).