[GRA][Web Hosting] - Cluster129 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 18/01/2026 00:10 UTC
End time : 18/01/2026 01:15 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 18, 2026 - 01:31 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster129.

Here are some supplementary details :

Start time : 18/01/2026 00:10 UTC
Impacted Service(s) : Some websites hosted in Cluster129 are unavailable.
Customers Impact : Customers in Clusters129, may experience difficulties to access their websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 18, 2026 - 01:22 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster129).