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[GLOBAL][Collaborative solutions] - Zimbra incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.
Start time : 06/10/2026 19:55 UTC
End time : 07/10/2026 12:10 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 06/10/2026 19:55 UTC
End time : 07/10/2026 12:10 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have determined the origin of the incident affecting our Zimbra offer.
Here are some supplementary details :
Start time : 06/10/2026 19:55 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily inaccessible.
Customers Impact : Some customers are temporarily unable to access their Zimbra mailboxes.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 06/10/2026 19:55 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily inaccessible.
Customers Impact : Some customers are temporarily unable to access their Zimbra mailboxes.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Zimbra (Web Access, Delivery email).