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[BELGIUM][VoIP] - Interconnect Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our VoIP has been resolved.

Start time : 14/11/2025 03:30 UTC
End time : 14/11/2025 09:35 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 14, 2025 - 10:12 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Interconnect service on the specific Belgium region.

Here are some supplementary details :

Start time : 14/11/2025 03:30 UTC
Impacted Service(s) : Following a malfunction in Belgium, call limits have been reached.
Customers Impact : Incoming and outcalling Belgium calls are impacted
Ongoing Actions : The incident has been identified and our teams are working with the equipment manufacturer to restore the service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 14, 2025 - 08:53 UTC

Investigating

We are currently experiencing an event affecting our VoIP/Interconnect service in Belgium region.

Start time : 14/11/2025 03:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 14, 2025 - 08:46 UTC
This incident affected: VoIP || Interconnect (Belgium).