[GRA][Web Hosting] - Filerz582 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 31/03/2026 07:22 UTC
End time : 31/03/2026 09:08 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 31, 2026 - 09:10 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster114 Filerz582.

Here are some supplementary details :

Start time : 31/03/2026 09:03 UTC
Impacted Service(s) : Filerz582 is unreachable on Web Hosting cluster114.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Mar 31, 2026 - 09:06 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster114 Filerz582.

Here are some supplementary details :

Start time : 31/03/2026 07:22 UTC
Impacted Service(s) : Filerz582 is unreachable on Web Hosting cluster114.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 31, 2026 - 08:20 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster114).