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[GLOBAL][Collaborative solutions] - EmailPro3 incident notification
Incident
Report for Web Cloud
Resolved
Start time : 13/09/2024 07:40 UTC
End time : 13/09/2024 08:09 UTC
Service impact : EmailPro3 mailboxes were temporarily inaccessible
Root cause : A load Balancer issue caused the incident.
A restart of a component was needed to fix the incident.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
End time : 13/09/2024 08:09 UTC
Service impact : EmailPro3 mailboxes were temporarily inaccessible
Root cause : A load Balancer issue caused the incident.
A restart of a component was needed to fix the incident.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Investigating
Start time : 13/09/2024 07:40 UTC
Service impact : EmailPro3 mailboxes are temporarily inaccessible
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Service impact : EmailPro3 mailboxes are temporarily inaccessible
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
This incident affected: Collaborative solutions || EmailPro (Mailbox Access).