[GRA][Web Hosting] - Cluster115 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting on Cluster115 has been resolved.

Start time : 01/11/2025 08:52 UTC
End time : 01/11/2025 09:22 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 01, 2025 - 09:40 UTC

Monitoring

Service has been fully restored since 01/11/2025 09:22 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 01/11/2025 08:52 UTC
Impacted Service(s) : Cluster115 was temporarily unavailable.
Customers Impact : Customers were temporarily unable to access and use their websites hosted on Cluster115.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 01, 2025 - 09:28 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster115.

Here are some supplementary details :

Start time : 01/11/2025 08:52 UTC
Impacted Service(s) : Cluster115 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their websites hosted on Cluster115.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 01, 2025 - 09:22 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster115).