Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][VOIP] - CCS Call Queues incident notification
Incident
Report for Web Cloud
Resolved
We would like to inform you that there has been an incident on VoIP Services and it has been resolved.
Here is detail for this incident :
Start time : 17/03/2025 09:00 UTC
End time : 17/03/2025 15:43 UTC
Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues.
Depending on the settings, calls were either transferred incorrectly or disconnected.
Root Cause : This incident was caused by a maintenance operation that were in progress.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 17/03/2025 09:00 UTC
End time : 17/03/2025 15:43 UTC
Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues.
Depending on the settings, calls were either transferred incorrectly or disconnected.
Root Cause : This incident was caused by a maintenance operation that were in progress.
We thank you for your understanding and patience throughout this incident.
This incident affected: VoIP || Services (CCS, IVR & Call Queues).