OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GRA][Web Hosting] - Cluster 100 Incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Web Hosting has been resolved.
Start time : 13/10/2025 06:50 UTC
End time : 13/10/2025 17:30 UTC
Root Cause : A service disruption occurred due to an unexpected software malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 13/10/2025 06:50 UTC
End time : 13/10/2025 17:30 UTC
Root Cause : A service disruption occurred due to an unexpected software malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The deployment of the fix is still in progress, some of customers have been restored to full functionality.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The deployment of the fix is still in progress, some of customers have been restored to full functionality.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : After verification, our team is now fixing the issue, which was due to a software malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : After verification, our team is now fixing the issue, which was due to a software malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster 100.
Here are some supplementary details :
Start time : 13/10/2025 06:50 UTC
Impacted Service(s) : Some customers are temporarily unable to access their websites.
Customers Impact : Customers may encounter an error message on their websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 13/10/2025 06:50 UTC
Impacted Service(s) : Some customers are temporarily unable to access their websites.
Customers Impact : Customers may encounter an error message on their websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Web Hosting || Datacenter GRA (Cluster100).