[GRA][Web Hosting] - Cluster128 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 11/01/2026 09:20 UTC
End time : 11/01/2026 11:56 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 11, 2026 - 12:16 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :

Start time : 11/01/2026 09:20 UTC
Impacted Service(s) : 503 errors might be observed for websites hosted on Cluster128.
Customers Impact : Customers can see some errors on their services.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our team is working on a solution to resolve the issue.

We will keep you updated on the progress and resolution.

Posted Jan 11, 2026 - 11:24 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :

Start time : 11/01/2026 09:20 UTC
Impacted Service(s) : 503 errors might be observed for websites hosted on Cluster128.
Customers Impact : Customers can see some errors on their services.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 11, 2026 - 10:03 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster128).