[GRA][Web Hosting] - Cluster120 Filerz40 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Cluster120 Filerz40 has been resolved.

Start time : 30/03/2026 19:39 UTC
End time : 30/03/2026 20:20 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 30, 2026 - 20:22 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :
Start time : 30/03/2026 19:39 UTC
Impacted Service(s) : filerz40 unreachable on Web Hosting cluster120.
Customers Impact : Customers are temporarily unable to access their websites hosted on the affected filerz.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 30, 2026 - 20:05 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster120).