[GRA][Web Hosting] - Cluster012 / filerZ232 incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Web Hosting offering has now been resolved.

Here is detail for this incident :
Start time : 02/07/2025 08:40 UTC
End time : 02/07/2025 12:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 02, 2025 - 12:38 UTC

Identified

We have determined the origin of the incident affecting our offer on the specific Cluster012 / filerZ 232.

Here are some supplementary details :

Start time : 02/07/2025 08:01 UTC
Impacted Service(s) : File server 232 is unreachable on Web Hosting cluster012.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 02, 2025 - 10:02 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster012 / filerZ 232.

Here are some supplementary details :

Start time : 02/07/2025 08:40 UTC
Impacted Service(s) : File server 232 is unreachable on Web Hosting cluster012.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 02, 2025 - 10:01 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster012).