[GRA1][Web Cloud] - databases incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on clouddb001.eu011 and sharedsql022.eu011 has now been resolved.

Here is detail for this incident :
Start time : 08/06/2025 05:25 UTC
End time : 08/06/2025 10:53 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 08, 2025 - 10:56 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 08, 2025 - 07:20 UTC

Investigating

We are currently experiencing an incident affecting our cloud databases offer offering, which is causing temporary availability on clouddb001.eu011 and sharedsql022.eu011.

Here is detail for this incident :
Start time : 08/06/2025 05:25 UTC
Impacted Service : Cloud databases.
Customers Impact : Customers are experiencing an access issue on clouddb001.eu011 and sharedsql022.eu011 database.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 08, 2025 - 07:16 UTC

This incident affected: Databases || CloudDB GRA (eu011) and Web Hosting || Databases GRA (eu011).