[GLOBAL][Voip] - Softcall incident notification.

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Managed Services offer, have been resolved
Start Time : 17/04/2025 09:45 UTC
End Time : 17/04/2025 13:02UTC
Related incident : https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn

We thank you for your understanding and patience throughout this incident

Posted Apr 17, 2025 - 13:10 UTC

Update

We are continuing to monitor for any further issues.
The service is operational again.

Posted Apr 17, 2025 - 11:14 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2025 - 11:13 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 17, 2025 - 11:13 UTC

Identified

We are currently experiencing an incident affecting our Softcall product.

Here is detail for this incident :
Start time : 17/04/2025 01:34 UTC
Impacted Service(s) : A significant part of Softcall is unreachable.
Customers Impact : Some customers cannot use their service.
Related incident : https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 17, 2025 - 10:30 UTC

Investigating

We are currently experiencing an event affecting our Managed Services offer.

Start time : 17/04/2025 09:45 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 17, 2025 - 10:21 UTC

This incident affected: VoIP || Telephony (Softcall).