[GRA][Web Hosting] - Cluster027 incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on Cluster027 has now been resolved.

Here is detail for this incident :
Start time : 10/07/2025 13:04 UTC
End time : 10/07/2025 13:50 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 11, 2025 - 11:08 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We have not observed any disruption since 10/07/2025 13:50 UTC.
Root Cause : This incident was caused by a software issue.
Ongoing Actions : Our technical team is currently monitoring the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 10, 2025 - 14:27 UTC

Investigating

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues in the cluster027.

Here is detail for this incident :
Start time : 10/07/2025 13:04 UTC
Impacted Service(s) : Slowness on some websites hosted on cluster027.
Customers Impact : Customers may experience slowness on websites hosted on cluster027.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 10, 2025 - 13:42 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster027).