[GRA][Databases] - CloudDB incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Databases offering has now been resolved.

Here is detail for this incident :
Start time : 10/12/2025 09:09 UTC
End time : 10/12/2025 11:16 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Dec 10, 2025 - 14:38 UTC

Update

Service has been fully restored since 10/12/2025 11:16 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC
Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their databases.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 10, 2025 - 11:29 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific databases.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC
Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Dec 10, 2025 - 10:18 UTC

Update

We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue for CloudDB: eu005 and eu010, and for web Hosting databses: eu004, eu005 and eu010.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC
Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 10, 2025 - 10:03 UTC

Investigating

We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC
Impacted Service(s) : CloudDB is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their CloudDB.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 10, 2025 - 09:52 UTC

This incident affected: Databases || CloudDB GRA (eu005, eu010) and Web Hosting || Databases GRA (eu004, eu005, eu010).