[GRA][Web Hosting] - Cluster124 Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 04/06/2026 18:00 UTC
End time : 04/06/2026 21:07 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 04, 2026 - 21:07 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster124 in GRA region.

Here are some supplementary details :

Start time : 04/06/2026 18:00 UTC
Impacted Service(s) : An overload has been detected, causing unavailability and increased latency on Cluster124.
Customers Impact : Customers hosted on Cluster124 may currently be unable to access their websites or may experience increased latency.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 04, 2026 - 18:52 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster124).