[GRA][Web Hosting] - Cluster100 Filerz2186 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 16/06/2026 06:25 UTC
End time : 16/06/2026 11:32 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 16, 2026 - 14:23 UTC

Monitoring

Service has been fully restored since 16/06/2026 11:33 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :
Start time : 16/06/2026 06:25 UTC
Impacted Service(s) : Filerz2186 was temporarily facing latency on the Cluster100.
Customers Impact : Customers were temporarily facing slowness when trying to access and use their websites located on the specified cluster.
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 16, 2026 - 12:08 UTC

Investigating

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the Cluster100 Filerz2186.

Please find the details of this incident below :
Start time : 16/06/2026 06:25 UTC
Impacted Service(s) : Filerz2186 is temporarily facing latency on the Cluster100.
Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located on the specified cluster.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 16, 2026 - 08:37 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster100).