[GLOBAL][Web Cloud] -VoIP Services incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our VoIP offering, has been resolved.

Start time : 26/09/2025 08:27 UTC
End time : 26/09/2025 12:24 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 26, 2025 - 12:44 UTC

Update

The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : The main problem was resolved at 09:17 UTC. However, stabilization and monitoring actions are still ongoing.

As soon as the situation evolves or the incident is fully resolved, we will keep you informed.

Thank you for your understanding

Posted Sep 26, 2025 - 09:59 UTC

Investigating

We are currently investigating an incident affecting our VoIP offering, which is causing temporary availability issue on the domain sbc6.fr.sip.ovh.

Here are some supplementary details :

Start time : 26/09/2025 08:27 UTC
Impacted Service(s) : VoIP Call losses.
Customers Impact : Customers may not be able to make or receive calls.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 26, 2025 - 09:24 UTC

This incident affected: VoIP || Services (CCS, IVR & Call Queues).