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[GLOBAL][Collaborative Solutions] - MX Plan/Webmail Roundcube

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions/MX Plan has been resolved.

Start time : 06/08/2025 06:40 UTC
End time : 06/08/2025 08:10 UTC
Service impact : Error was detected on sending some mails via Webmail Roundcube.
Customers impact : On Webmail Roundcube, customers had some errors when tryed to send some email.
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
[GLOBAL][Collaborative Solutions] - MX Plan/Webmail Roundcube
Posted Aug 06, 2025 - 08:42 UTC
This incident affected: Collaborative solutions || MX Plan (Webmail).