[EU][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our collaborative solutions offering has now been resolved.

Here is detail for this incident :
Start time : 26/07/2025 12:06 UTC
End time : 26/07/2025 17:00 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 26, 2025 - 18:08 UTC

Identified

We have determined the origin of the incident affecting our Collaborative solutions offering in the region EU.

Here is detail for this incident :
Start time : 26/07/2025 12:06 UTC
Impacted Service(s) : Mailbox access is temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access to their MX Plan mailbox.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 26, 2025 - 12:56 UTC

This incident affected: Collaborative solutions || MX Plan (Mailbox Access).