[GRA][Web Hosting] - Cluster120 - Filerz40 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offer on Cluster120 - Filerz40 has been resolved.

Start time : 22/04/2026 20:07 UTC
End time : 22/04/2026 21:27 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 22, 2026 - 21:45 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 22, 2026 - 20:49 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster120 - Filerz40.

Here are some supplementary details :

Start time : 22/04/2026 20:07 UTC
Impacted Service(s) : File server 40 is unreachable on Web Hosting cluster 120.
Customers Impact : Customers are temporarily unable to access and use their websites located in Filerz40.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 22, 2026 - 20:41 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster120).