[GRA][Web Hosting] - Cluster012 / FilerZ232 incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on Cluster012 / Filerz232 has now been resolved.

Here is detail for this incident :
Start time : 02/07/2025 12:50 UTC
End time : 02/07/2025 13:20 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 02, 2025 - 13:49 UTC

Identified

We have determined the origin of the incident affecting our offer on the specific Cluster012 / Filerz232.

Here are some supplementary details :

Start time : 02/07/2025 12:50 UTC
Impacted Service(s) : Filerz232 is temporarily unreachable.
Customers Impact : Customers are temporarily unable to access websites on Filerz232.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 02, 2025 - 13:09 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster012).