[GRA][Web Hosting] - Filerz115 - Cluster121 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering on Filerz115 - Cluster121 has been resolved.

Start time : 27/06/2026 13:00 UTC
End time : 27/06/2026 16:34 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 27, 2026 - 16:37 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Filerz115 - Cluster121.

Here are some supplementary details :

Start time : 27/06/2026 13:00 UTC
Impacted Service(s) : Filerz115 is facing slowness on Web Hosting cluster121.
Customers Impact : Customers are temporarily facing slowness when trying to access their websites hosted on Filerz115 - Cluster12
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Jun 27, 2026 - 14:11 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Filerz115 - Cluster121.

Here are some supplementary details :

Start time : 27/06/2026 13:00 UTC
Impacted Service(s) : Filerz115 is facing slowness on Web Hosting cluster121.
Customers Impact : Customers are temporarily facing slowness when trying to access their websites hosted on Filerz115 - Cluster12
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 27, 2026 - 13:12 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster121).