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[GRA][MXPLAN] - Filerz16 incident notification
Incident Report for Web Cloud
Resolved
We would like to inform you that the incident has now been resolved and the situation is back to normal.

Start Time : 05/09/2024 22:55 UTC
End Time : 06/09/2024 05:53 UTC
Root cause : Incident due to a hardware issue.
Posted Sep 06, 2024 - 08:25 UTC
Identified
An incident is in progress on our public cloud offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 06/09/2024 22:55 UTC
Service impact : Mail service for Filerz16 is temporarily unavailable.
Root cause : Hardware issue.
Ongoing actions : Our technical teams are working on the issue.
Update will be post as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Posted Sep 05, 2024 - 23:17 UTC
This incident affected: Collaborative solutions || MX Plan (Reception, Delivery email, Mailbox Access, Redirection, Webmail, Delivery).