[GRA4][Web-Databases] - Sharedsql incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web-Databases has been resolved.

Start time : 21/04/2026 15:24 UTC
End time : 21/04/2026 17:37 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 21, 2026 - 17:57 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web-Databases offer on sharedsql005.eu005 and clouddb057.eu012 in the specific region.

Here are some supplementary details :

Start time : 21/04/2026 15:24 UTC
Impacted Service(s) : sharedsql005.eu005 and clouddb057.eu012 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their databases.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Apr 21, 2026 - 16:15 UTC

Investigating

We are currently investigating an incident affecting our Web-Databases offering, which is causing temporary availability issue in the sharedsql005.eu005.

Here are some supplementary details :

Start time : 21/04/2026 15:24 UTC
Impacted Service(s) : sharedsql005.eu005 and clouddb057.eu012 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their databases.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 21, 2026 - 15:41 UTC

This incident affected: Databases || CloudDB GRA (eu005, eu012).