Start Time : 21/01/2023 22:00 UTC End Time : 24/01/2023 20:17 UTC Service impact : The reporting of events on the CTI (Computer Telephony Integration) was not working nominally . Root cause : A network equipment caused the incident Current status : Resolved
Posted Jan 24, 2023 - 20:29 UTC
Update
Update :A network intervention is planned for 24/01/2023 at 20:00 UTC to fix the problem.
Posted Jan 24, 2023 - 14:46 UTC
Investigating
Start time : 21/01/2023 22:00 UTC Service impact : The reporting of events on the CTI (Computer Telephony Integration) does not work nominally . Also, the line registration works but the feedback for the customer may not work Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.