Start time : 27/12/2024 14:10 UTC End time : 27/12/2024 17:08 UTC Root cause : This incident was caused by a software issue. We would like to inform you that the incident have been resolved and the situation is back to normal. All service have been operational since 27/12/2024 17:08 UTC.
We thank you for your understanding and patience throughout this incident
Posted Dec 30, 2024 - 08:00 UTC
Monitoring
Start time : 27/12/2024 14:10 UTC Service impact : The latency issue on websites hosted on Filerz315 has been resolved with the recent fix since 14:40 UTC. We're continuing to monitor the situation to ensure stability. Ongoing actions : Monitoring
Posted Dec 27, 2024 - 17:08 UTC
Identified
An incident is in progress on our web cloud offer.
Please be aware that it is affecting the latency.
Here is detail for this incident : Start time : 27/12/2024 14:10 UTC Service impact : Some websites are currently experiencing latency on filerz315. Ongoing actions : Our technical teams are fully mobilized and investigating the issue. Root cause : Incident is caused by a hardware issue.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Posted Dec 27, 2024 - 14:25 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster005).