[GRA2][Web Hosting] - Cluster 020 - Filerz28

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on Filerz28 has now been resolved.

Here is detail for this incident :
Start time : 07/04/2025 16:30 UTC
End time : 07/04/2025 17:45 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Apr 08, 2025 - 04:53 UTC

Update

We are continuing to investigate this issue.

Posted Apr 07, 2025 - 16:56 UTC

Update

We are continuing to investigate this issue.

Posted Apr 07, 2025 - 16:55 UTC

Investigating

An incident is in progress on our Web Hosting in GRA2, customers in the impacted zone are facing some difficulties. Please find the details:

Start time : 07/04/2025 16:30 UTC
Service impact : Some websites hosted on Cluster 020 - Filerz28 are unreachable
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Posted Apr 07, 2025 - 16:41 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster020).