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- Operational
- Degraded performance
- Partial Outage
- Major Outage
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[POLAND][SMS] - incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our has been resolved.
Start time : 01/07/2025 00:00 UTC
End time : 01/07/2025 14:15 UTC
Root Cause : This incident was caused by a issue on our provider side.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 01/07/2025 00:00 UTC
End time : 01/07/2025 14:15 UTC
Root Cause : This incident was caused by a issue on our provider side.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have determined the origin of the incident affecting our SMS offer on the specific region.
Here are some supplementary details :
Start time : 01/07/2025 00:00 UTC
Impacted Service(s) : SMS reception is temporarily unavailable in Poland.
Customers Impact : Customers in Poland are temporarily unable to receive SMS.
However, if customers try to send an SMS, the recipient won't receive it.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 01/07/2025 00:00 UTC
Impacted Service(s) : SMS reception is temporarily unavailable in Poland.
Customers Impact : Customers in Poland are temporarily unable to receive SMS.
However, if customers try to send an SMS, the recipient won't receive it.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our SMS Delivery in Poland
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: VoIP || SMS.