[GRA][Web-Databases] - Databases sharedsql incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web-Databases offering has been resolved.

Start time : 16/05/2026 05:17 UTC
End time : 16/05/2026 07:20 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 16, 2026 - 07:39 UTC

Identified

We are currently experiencing an ongoing incident affecting our Web Databases offering. We have identified the origin of the issue affecting the sharedsql instances listed below :
- sharedsql045.eu001
- sharedsql007.eu007
- sharedsql052.eu007
- sharedsql054.eu007
- sharedsql026.eu004
- sharedsql008.eu011

Please find the details of this incident below :
Start time : 16/05/2026 05:17 UTC
Impacted Service(s) : The sharedsql databases listed above are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their databases hosted on the specified sharedsql instances.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 16, 2026 - 06:00 UTC

This incident affected: Web Hosting || Databases GRA (eu001, eu004, eu007, eu011).