We are pleased to inform you that the incident affecting our Web Hosting offer on the specific Cluster127/Filerz363 has been resolved.
Start time : 02/02/2026 08:10 UTC End time : 02/02/2026 08:40 UTC Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 02, 2026 - 08:55 UTC
Identified
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Feb 02, 2026 - 08:42 UTC
Update
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster127/Filerz363.
Here are some supplementary details :
Start time : 02/02/2026 08:10 UTC Impacted Service(s) : File server 363. is unreachable on Web Hosting cluster 127. Customers Impact : Customers using filer servers 363 on Cluster127 cannot access their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 02, 2026 - 08:40 UTC
Investigating
We are currently experiencing an event affecting our Web Hosting offer in the Cluster127/Filerz363..
Start time : 02/02/2026 08:10 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 02, 2026 - 08:32 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster127).