Start time : 05/02/2024 13:30 UTC End time : 05/02/2024 17:30 UTC Service impact : The situation is back to normal, the service is running nominally. Root cause :It was due to a disruption on the network
Posted Feb 05, 2024 - 18:21 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 05, 2024 - 17:58 UTC
Update
Cluster005 End time : 05/02/2024 16:07 UTC Service impact :The situation is back to normal, the service is running nominally for the Cluster005
Posted Feb 05, 2024 - 16:21 UTC
Update
Further investigation reported impact on cluster 030 and 031.
Posted Feb 05, 2024 - 15:00 UTC
Investigating
Start time : 05/02/2024 13:30 UTC Service impact : Websites may experience slowdowns Cluster005 Ongoing actions : Investigating Our technical teams are working on the issue. Update will be post as significant progress is made.
Posted Feb 05, 2024 - 14:57 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster005, Cluster030, Cluster031).