[FR][Internet Access] - FTTH incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Internet Access offering has been resolved.

Start time : 07/04/2026 08:00 UTC
End time : 07/04/2026 10:40 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 07, 2026 - 11:36 UTC

Identified

We have determined the origin of the issue affecting our Internet Access offering.

Here are some supplementary details :
Start time : 07/04/2026 08:00 UTC
Impacted Service(s) : Connectivity of FTTH access is temporarily unavailable. It is recommended not to restart your modem.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Apr 07, 2026 - 09:49 UTC

Investigating

We are currently investigating an incident affecting our Internet Access offering, which is causing temporary availability issue

Here are some supplementary details :

Start time : 07/04/2026 08:00 UTC
Impacted Service(s) : Connectivity of FTTH access is temporarily unavailable. It is recommended not to restart your modem.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 07, 2026 - 09:06 UTC

This incident affected: Internet Access || FTTH.