[GRA][Web Hosting] - Filerz770 Cluster106 and Filerz551 Cluster111 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 07/07/2026 15:30 UTC
End time : 07/07/2026 16:22 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 07, 2026 - 16:24 UTC

Identified

We are currently experiencing an incident affecting our Web Hosting offering on Filerz770 Cluster106 and Filerz551 Cluster111.
The root cause has been identified.

Please find the details of this incident below :
Start time : 07/07/2026 15:30 UTC
Impacted Service(s) : Filerz770 Cluster106 and Filerz551 Cluster111 are unreachable.
Customers Impact : Customers are temporarily unable to access and use their websites hosted on the specified Filerz.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 07, 2026 - 15:46 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster106, Cluster111).