[GLOBAL][Collaborative solutions] - Hosted Exchange incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solution offering has been resolved.

Start time : 04/05/2026 20:03 UTC
End time : 05/05/2026 02:42 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 05, 2026 - 02:43 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Collaborative solution offer, customers in the impacted zone are unable to perform some tasks on Hosted Exchange services.

Here are some supplementary details :

Start time : 04/05/2026 20:03 UTC
Impacted Service(s) : Public network down.
Customers Impact : Users may be unable to authenticate, resulting in loss of access to email.
Root Cause : This incident was caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 05, 2026 - 02:10 UTC

This incident affected: Collaborative solutions || Hosted Exchange (Mailbox Access).