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[GRA][Web Hosting] - Multiple Clusters Incident Notification
Incident
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Please find the details of this incident below :
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : Public network experienced availability and latency issues.
Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services.
Root Cause : This incident was caused by a network equipment issue.
Ongoing Actions : Our team isolated the affected network equipment to restore service.
The service has been restored since 07/07/2026 01:25 UTC.
Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability.
We will keep you updated on the progress of our investigation.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : Public network experienced availability and latency issues.
Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services.
Root Cause : This incident was caused by a network equipment issue.
Ongoing Actions : Our team isolated the affected network equipment to restore service.
The service has been restored since 07/07/2026 01:25 UTC.
Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability.
We will keep you updated on the progress of our investigation.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 07/07/2026 01:25 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : The following clusters were temporarily unavailable or experiencing latency: Cluster020, Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, and Cluster131.
Customers Impact : Customers hosted on the specified clusters may have been unable to access their websites.
Root Cause : This incident is caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : The following clusters were temporarily unavailable or experiencing latency: Cluster020, Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, and Cluster131.
Customers Impact : Customers hosted on the specified clusters may have been unable to access their websites.
Root Cause : This incident is caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster100 in GRA region.
Here are some supplementary details :
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : The following clusters are temporarily unavailable or experiencing latency : Cluster020, Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, and Cluster131.
Customers Impact : Customers hosted on the specified clusters may currently be unable to access their websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : The following clusters are temporarily unavailable or experiencing latency : Cluster020, Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, and Cluster131.
Customers Impact : Customers hosted on the specified clusters may currently be unable to access their websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affects: Web Hosting || Datacenter GRA (Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131, Cluster020).