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Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[GRA][Web Hosting] - Cluster003/Cluste005/Cluster006/Cluster007/Cluster010/Cluster030
Incident Report for Web Cloud
Resolved
Start time : 05/02/2024 10:40 UTC
End time : 05/02/2024 11:50 UTC
Service impact : Customer could have encountered some latencies or unavailability on websites hosted on Cluster003, Cluste005, Cluster006, Cluster007, Cluster010 and Cluster030.
Root cause : Overload on storage equipment
Our technical teams resolved the issue. All impacted services are now operational.
Posted Feb 06, 2024 - 13:00 UTC
Monitoring
No more impact is being observed on Cluster003, Cluste005, Cluster006, Cluster007, Cluster010 and Cluster030.
Our teams are currently monitoring the situation
Posted Feb 06, 2024 - 12:05 UTC
Update
Customers whose websites are hosted in Cluster030 may also encounter latencies or unavailability.
Posted Feb 06, 2024 - 11:44 UTC
Update
Customers whose websites are hosted in Cluster005 may also encounter latencies or unavailability.
Posted Feb 06, 2024 - 11:27 UTC
Update
No more impact is being observed on Cluster010.
Our teams are currently working to solve the issue for the remaining clusters
Posted Feb 06, 2024 - 11:15 UTC
Investigating
Start time : 05/02/2024 10:40 UTC
Service impact : Customer can encounter some latencies or unavailability on websites hosted on Cluster003, Cluster006, Cluster007 and Cluster010
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Posted Feb 06, 2024 - 11:09 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster003, Cluster005, Cluster006, Cluster007, Cluster010, Cluster030).
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